Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,638 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 8th September 2025

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

Kf799345

Donald C Smith

477

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have spent countless hours regarding a defective ice maker in my refrigerator. The customer service team has been the most unprofessional and helpful group I have ever dealt with. To be on hold for 1-2 hours at a time and then to be shuffled around once getting into the Q. I was told one time that it was too late for them to help me as they wanted to go home, another time I was hung up on after asking to speak to a supervisor. Samsung you should be ashamed of yourselves and you have lost a customer for life. Someone who has purchased multiple devices from you will no longer be a purchaser of the future. So disappointed!”

Helpful Report

Posted 4 years ago

“Service: 4312214896 Ridiculous service system The service support you have is pathetic, your service executive themselves don't know the rules. First executive says we don't work on Sundays, another one says we don't work over weekends, Third one say we work on all days of the week. More over the technicians assigned for installation do not bother to pick up the call, no gesture to be supportive and responsive. I made a mistake of buying Samsung product which I would never do again. Just so you know you can cheat one person only one time. If this is how you want to do the business, you will soon be out of race for sure.”

Helpful Report

Posted 4 years ago

“I am just wondering if I could score this even lower than a 1. I purchased a dishwasher at a local Home Depot store and regret the purchase. I had to call for service on my unit in excess of 5 times and have not had successful repairs completed. Each time I reach out to the Samsung number I got nothing but bad information. My biggest regret is that I didn't check the quality of Samsung appliances before I made this purchase. after reaching out to Samsung yet again and scheduling an appointment for service, I got a call from Samsung saying that Samsung would provide an accommodation. They told me they would replace buy dishwasher, but of course this model is no longer available and the various stores as well as the Samsung website only showed dishwashers that were a minimum of $200 more and since I am not willing to pay the additional money, I was then presented refund as long as I could provide a receipt for the purchase along with various other documents. I was then offered an option to get a full refund. When all the documentation was provided on multiple occasions the story changed with reference to the full refund and now it would be a pro-rated refund. The documents they requested were submitted on multiple occasions and were sent by texts and pictures as well as emails with attachments. Each and every time the documents were submitted I was told that they had been received. My documentation was submitted starting in very early September and here we are in the third week of October and I am still getting requests from Samsung to provide paperwork. I was even told by a representative in their call center, overseas of course, that he personally would reach out to case management who would respond to me within 48 hours. He told me that he would personally follow up with me in a few days to confirm that they had contacted me. Once again, none of these promises occurred. It appears that the right hand doesn't know what the left hand is doing. I received yet another text message in the third week of October asking me to yet again submit paperwork. I called and was told by the call center that she would reach out to case management and would not release the call until this matter was resolved. Yet again, this did not happen although I was transferred to case management has a cold call instead of a warm transfer. The person I talked to repeatedly put me on hold while he was looking into this for me. Ultimately he told me I needed to submit a copy an acceptance letter as well as the label that was in the dishwasher. Not only did I need to submit a copy of the label I had to prove that the label had been removed to confirm that this dishwasher was no longer under warranty. Since I had already provided this, I could not provide evidence that the label had been removed because I dispose of that label after I removed it. I had to repeat the same thing over and over again partially due to the language barrier. Anyway ultimately, I submitted the paperwork they were requesting and received an email indicating that everything had been submitted and I was told that I should receive a check within 7 to 14 business days. Let's just say that I am not going to hold my breath because of all of the lies and or Miss representations provided to me by Samsung. perhaps they should stick to making cell phones and forget about making appliances because very few good reviews come up about the major appliances that they sell. The above is a short version of what I really would have to say about this horrendous experience. Buyer beware, if you are thinking about purchasing a major appliance from Samsung please know what you may be in for. As I said before, dealing with their customer service department can be a part time job and if you need to reach out to them be prepared for many transfers and constant inconsistency.”

Helpful Report

Posted 4 years ago

“I bought a $600 samsung watch, still under warrenty the thing would heat up and shut down. Went in for repairs, when I got it back it did the same thing, heat up and shut down. I took pictures with timestamps and date. Samsung now says case is closed because there is nothing wrong with the watch. I have proof, but they ignore it. Switching to iPhone. Had to many problems with samsung phones, tablets, and tvs. Their technician says ", then test with the outgoing quality control software and show all pass" ... really? Does it look like nothing is wrong? Maybe something is wrong with the technician??? Its obvious! Samsung has horrible reviews. Cost me lots of money. On phone for over an hour then get disconnected. Once I went to Walmart and back while I was on hold, when I got home they disconnected the line so me holding onto the phone was a waste of time.”

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Posted 4 years ago

“NEVER BUY SAMSUNG! We bought a Samsung washer and dryer a year ago 4th of July sale. It was advertised that Samsung would provide an additional rebate on top of the sale we took advantage of. SAMSUNG REFUSED TO HONOR THE REBATE. We also bought pedestals for the washer and dryer. We have a tiled floor that is level. The installers were UNABLE TO PROPERLY set the adjustable feet ON A LEVEL FLOOR because of the design. I had to shim the washer myself so the washer didn't have a wicked rattle while trying to spin dry. The dryer began to TUMBLE WITH POWER OFF a couple of months before the one year mark, but unplugging it fixed it just long enough to bring us to August, or 13 MONTHS OLD. A technician came out where he said he needed to order a control board. ONE AND A HALF MONTHS LATER WHEN I FINALLY CALLED THEM BACK BECAUSE WE HAD BEEN IGNORED, I WAS LIED TO AND TOLD THAT THEY HAD JUST CHECKED THE DAY BEFORE. They said that the part wasn't there yesterday, but was today. They sent the technician out immediately to pick up the part and come to complete the repair. After an hour of playing with the dryer, I asked what the issue was. He said that the wrong part was ordered, but that there was no correct part to be ordered. I called Samsung and classified that there was NO REPLACEMENTS PARTS AND NO SUBSTITUTE PARTS FOR A $1500 MACHINE THEY MANUFACTURED 1 YEAR AGO! I was assured that a ticket would be expedited, I would hear in 3-5 days, and that I would receive either a check for a refund or a replacement machine. ANOTHER LIE! ONE AND A HALF WEEKS LATER, SAMSUNG SUPPORT CALLED ME ON SUNDAY AFTERNOON, BUT HUNG UP WHEN I ANSWERED. I called back immediately, but couldn't get through because of normal business hours. They called again Monday morning and HUNG UP ON ME AGAIN WHEN I ANSWERED. I called back immediately, again. I was finally able to speak to a representative where she informed me that they had already contacted me to tell me that THERE WAS NOTHING THEY COULD DO. I RESTATED, "THERE WAS ABSOLUTELY NO ACTION THAT THEY WERE WILLING TO TAKE ON A TOP-END MACHINE THAT WAS MANUFACTURED 1 YEAR EARLIER?! NO REPLACEMENT PARTS? NO SUBSTITUTE PARTS? NO ATTEMPT TO REPLACE, REMEDY, OR COMPENSATE AT ALL?!" NONE! Samsung deserves zero business. EQUIPMENT BEING ON END OF SUPPORT 1 YEAR AFTER BEING MANUFACTURED SHOULD NEVER HAPPEN! It is unethical for a business to operate under those principles. PLEASE NEVER BUY A SAMSUNG! Tell this to everyone you know. I have literally paid for several service visits, tried to find underground parts, and still HAVE TO PAY TO HAVE SOMEONE REMOVED THIS LESS THAN WORTHLESS PIECE OF GARBAGE FROM MY HOUSE SO I CAN DRY CLOTHES! $1500 FLUSHED DOWN THE TOILET IS A SIGNIFICANTLY BETTER USE OF MONEY THAN BUYING SAMSUNG PRODUCTS! I WILL NEVER PURCHASE SAMSUNG AGAIN. I hope you won't either.”

Helpful Report

Posted 4 years ago

“We bought a Samsung dishwasher in February 2020, the same part has broken and been repaired 3 times since September 2020. I demanded a refund from Samsung and I have spent over 8 hours of my time on the phone with Samsung customer service over this dishwasher. First they question the validity of my receipt from where I purchased it at Lowes. Second they wanted to send a technician out for a 3rd time to give his opinion and I'd have to wait 2 weeks for the technician to come out. I told Samsung that waiting 2 more weeks for a technician to come out for a 3rd time to look at my dishwasher was unacceptable. They then proceeded to tell me I could have a refund, but it would take a minimum of 2 to 3 weeks to get my refund. Do no buy Samsung home appliances, they are not built to last, customer service is absolutely horrible, and it takes weeks to get a technician to come look/fix your broken appliance. I will never buy a samsung home appliance again.”

Helpful Report

Posted 4 years ago

“We bought a flex washer that completely died and we do not know why. Called Samsung customer service to see if they could help and after two months of back and forth with them, they told us sorry for your luck. The washer was $1,300 and it's two and half years old.”

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Posted 4 years ago

“I have a 2014 '55 smart led tv and they are taking away the apps i used to watch, like HBO Go and they say that my tv it doesn't allow HBO anymore, so my TV is useless, i only have a few apps that still there like Netflix, Amazon and YouTube, probably not for long. That is not right, forcing the customer to get the newest TV, I bought that TV in 2014 and 6 years later after i had to fix it once a year after I bought it, is useless and they even say it, unless i buy a fire stick or some streaming product that provides the apps, I can't see them in the TV, that was the whole thing of buying a smart tv, so I don't have to buy those products. I currently pay for accounts in Netflix, Disney+, Apple video+, HBO, Amazon prime, and i can only watch Netflix and every single time i open Amazon Prime app, i have to login in my phone to authorize the app in the TV, so ennoying. I have a Qled that I bought last year that i will probably have the same situation in a few years, 2 extremely expensive useless TV. I'm hopping that this doesn't happen with the Qled, but I know us coming.”

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Posted 4 years ago

“Never buy a Sam sung refrigerator..it’s 5 years old and already had multiple problems. First the refrigerator wasn’t getting cold..had to unplug for 24 hrs and defrost it..now everything in the refrigerator is frozen..nobody to help..I have to pay for an appliance company to fix..def don’t buy a Samsung refrigerator!!!”

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Posted 4 years ago

“Do not purchase the fold,,,, one day there was a black spot on the inside it proceeded to get bigger. Sent to Samsung and they stated 150 warranty does not cover closing the phone damage. Seems to me there is a flaw in the design then. They can keep it,”

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Posted 4 years ago

“worst service(Vijayawada) I gave complaint to Samsung customercare for my refrigerator repair request. They didn’t even come to repair its already 7 days .then I again contacted customer care .they told me that they ordered spare parts for my refrigerator even without coming and checking my refrigerator.they do unnecessary calls at night time that too . They didnt even come till now although I gave complaint 3times. And this is the same i experienced for my tv too. So I request not to buy Samsung products and face trouble and they get repair very easily too.”

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Posted 4 years ago

“Worst service (Vijayawada) I gave complaint to Samsung customer care .It’s about 7days already. They didn’t even send a agent to repair and they even kept order for spare parts itsims I got to know when I again called to Samsung customer care without even coming and checking what happened to my refrigerator. Such a worst service centre. They just do calls Unnecessarily but they never come to repair..and this is the second time iam experiencing with Samsung customer care .same thing experienced for my Samsung tv too.I never buy Samsung products and I recommend everyone not To buy these Samsung products ..🙏🏻”

Helpful Report

Posted 4 years ago

“Hello. I have been using Samsung phone for ages. Don't even remember when I started. May in 1999 or something. I have many Galaxy's S series...enjoyed them and had good experience. But yesterday and today I have horrible service from Samsung. I am here in Guwahati, Assam, India since November and I couldn't go back to my home in Minneapolis, Minnesota, USA. I bought a M10 for my use in last November or December. On Thusday, the phone fell down while charging and I broke the display screen. So, I went to Samsung customer service center in Guwahati and gave phone for repair. They said they could call when the phone is ready for pickup. So, yesterday they called at 6PM saying that the phone is ready and needs to be picked up before 7.30pm. In the hurry, I left the paper slip. While I reached there, they told me that they can't give the phone without the slip. I told I can whatsup them or bring them next morning I can give photo Id and other price. I can give the registered phone number. But NO, they won't help. Finally I had to walk home as I didn't have a phone with me to call a cab. Then today, I went morning to pick up the phone and had to wait for 1 hr to pick the phone. There is no token system. People who came late, got their phone before me or sometime people who knows the customer service person just walked to the counter and took his phone. No queue for them. How could this happen at a Samsung's counter? Anyway, I picked up my phone and person suggested that I should get a shield and screen protector, so I went to the front office and bought the screen shield and a case. After that I went to check some painting work before going home. When I was about to go home. I opened my bag to grab my phone, but I saw a small crack on the phone. I had no idea what happened. I had the bag with me and it was just 30 mts since I got the shield. I wasn't fallen nor anything happened to the bag. I had no clue, so I immediately went back to Samsung and told that something was wrong and I showed the crack. The customer service refused to believe me and said the phone must have fallen. Never ever someone ever accused me of lying. I always fight for justice or right. I don't have to fight for Rs450 rupees. But I did, cause that ignorant person at your counter didn't believe me. I am very very upset with Samsung. Is this the way you treat your long term customers? Thank you, Milin Dutta +1763 458 8661 +91 70022 68334”

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Posted 4 years ago

“Refund Process is poor. The worst I’ve experienced ever. Samsung does not care about the customer. Delivery is awful. Never delivered when they said they would. Delivery driver was incredibly rude. Returns are the worst ever. I purchased a tv that came damaged and they recommended repairing it. It’s a NEW tv 5 minutes out of the box IT SHOULD NOT NEED REPAIR. So I returned it. 5 weeks later they still have not refunded the $1700 I spent for the TV.”

Helpful Report

Posted 4 years ago

“The terrible customer service reviews are real. This has been THE worst customer service experience I’ve ever had. My 65” q-70 tv stopped working. YouTubed troubleshooting steps, nothing worked. Bought it from Best Buy, still under factory warranty, so contacted Samsung. At first, things were smooth getting a ticket number set up. Sent them the online order receipt. No response. Asked for confirmation, no response. 3 weeks later, nothing. My wife made some calls and apparently the open ticket order ‘got missed’... several calls later of trying to get a technician out to either repair or replace tv, they then say the receipt we sent is incomplete bc it doesn’t include method of payment. We bought this tv from Best Buy, not Samsung directly... so why does that matter? They call me back and mention the receipt missing info... I mention how this has been ongoing for a month, and all of sudden, that ‘issue’ with the receipt is magically now nothing to worry about, and they send us a link that essentially makes it feel like we’re running in circles with them... Why all the bs? And to top all of this, it’s near impossible to reach them... jumping through hoops to talk to someone who knows what they’re talking about. If you miss a call, don’t expect to hear back for days. When you call back, you’re just setting up another time for someone else to call you back. I understand they deal with a high amount of service call traffic, but there’s still no excuse. Month later and our tv still doesn’t work.... still waiting on a replacement tv or part. Been a headache dealing with all their back and forth Overall, great products when they work, but terrible customer service when they don’t. To be fair”

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Posted 4 years ago

“I applied for a credit card and when I have a question you are on hold for a good day then they hang up on you or they pick up and then hang up. My mother was on hold for 8 hrs to talk to someone and they never picked up. I don’t recommend getting this card ever. They also turn your credit in when your first payment wasn’t even due.”

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Posted 4 years ago

“FIRE-SAFETY HAZARD – Model UN65JS8500 Smart TV overheats and is too hot to touch. Not only does the heat bleed into the picture quality, it presents a personal injury risk to anyone contacting the unit and given the wall mounting, a fire hazard to our home. To make matters worse, Samsung has not offered any reasonable remedy, rejecting: 1) a ‘One Time Service Call’; 2) a like-kind exchange; and 3) a partial credit towards a Samsung Corporate web-site purchase. In the past, we’ve been very happy with Samsung and currently own six (6) Samsung Smart TVs. After five weeks of discussions, hours on (hold) customer service calls, and finally having been hung-up on, Samsung’s Executive Customer Relations group has spoken loudly, they no longer value repeat customers.”

Samsung 1 star review on 16th October 2020

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Posted 4 years ago

“I bought Panasonic TV over 15 years ago and still works perfect. Bought 65 inc Samsung TV just over 5 years and they tell me I need to replace the screen. The quality of Samsung products do not last. The resolution team manager informed me nothing they can do to assist. TERRIBLE CUSTOMER SERVICE THE WORST I HAVE SEEN. If I want to repair this tv that it cost me $3500 5 years ago it will cost me now another $700 to repair it. Where the Old tv thats last and last.I would NEVER BUY any Samsung products again. pass the word people DO NOT BUY SAMSUNG PRODUCTS> As I read some reviews many samsung customers are very unhappy with thier customer service or their Products.”

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Posted 4 years ago

“Samsung has prove that they don't care about any consumers in my eyes. They absolutly refused to help with any type of pricing issue because everything was in my name instead of my wifes. I offered all types of proof to prove that no fraud was intended and yet to get any type of respones even after 3 different chats with 3 different people without ever logging off/leaving the chat. I have purchased all types of Samsung products from washer/dryer to tv's, phone's & tablets but will highly reconsider looking at other brands after this experience. After being loyal for 10+ years this is what I get, truly sad & I know understand why many friends have coverted away from Samsung!”