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Samsung Reviews

1.2 Rating 4,743 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,743 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Worst experience with Nandilath and Samsung. Do not register for extended warranty from Nandilath for Samsung Products. I had the worst experience on purchase of a Samsung Washing Machine from them. Bought the washing Machine for Rs.27000/- and paid additional Rs.2000/- for extended warrantee. The machine got damaged just 3 weeks before expiry of the extended warranty and I have registered with the Samsung for service. The engineer attended and told he has ordered the parts and the dealer will provide the cost of repair since it is in warrantee period. But the company closed the case without informing me after 6 days and I was waiting for the service. Again contracted the Engineer,and reminded that warrantee period ends and he told nothing to worry as the case registered in warrantee period. Now they are telling that warrantee period is over and have to pay Rs.4440/- for repair. Company telling that they couldn't contact Nandilath and Nandilath telling that they contacted and employee who has left dealer. Anyway customer is at loss for the blue game between company and dealer. It is really sad the note that the so called reputed company like Samsung Customer Care has closed a case without settling my grievance and without informing me before closing the case. Talked with both dealer and company, the blame game continues. So bad that the product costing Rs.27000/- has gone wrong even before 4: years of Service. Go for another product and another dealer, so that this experience will not be there for you.
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Posted 5 years ago
Got a Samsung A51 that lasted for 3 months. Didn't have a scratch, never fell, never got wet, never nothing. Apparently contact with oxygen damages it. With no phone for holidays and in complete lockdown I'm out of reach from anyone. Needless to say Samsung doesn't exist for me from here on.
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Posted 5 years ago
I have the galaxy watch and it just stopped working. I went to sprint 2 times and nothing was done. I called Samsung and they did nothing even tho I was told they don't have problems out of their watches. No one helped me resolve the problem. Theywant me to buy another watch
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Posted 5 years ago
Had a 2 month nightmare. Bought a kitchen set. 1st delivery cancelled the day of, had to pay installer for nothing. Second delivery came with damaged appliances paid installer again had to go through hell to get replacement. They would not repair stove that was damaged had to pay for that as well. In all had to pay installer 3 times and damage. Total cost me close to $1,000 more than I paid for the set. Criminal what they did to me.
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Posted 5 years ago
Samsung was having a "Black Friday" sale. I decide to buy the 50" Frame TV directly from Samsung and skip the middle man (Amazon). I figured it would work out better since Samsung would make more money and offer better service. I was more wrong than an upside-down rainbow. Here's what happened: -I buy the TV -Samsung ships the TV -I receive an email saying they processed my return and they refunded me my money (????). -I receive the TV and they realize that they refunded me the money so they charge my account for the TV again, this time for the wrong amount. -Now they refund the money again since it was the wrong amount and again, charge me for the TV (3rd time now). -The box for the TV has a huge hole in the front where something smashed into it, and someone has added tons of tape to cover up. -Needless to say, Samsung sent a broken TV. If they had styrofoam all around the screen, it may have been okay. -I asked for a refund. they promised a return label within 24 hours. -48 hours later, I asked again for the return label I was promised. Again, I was told I would have it in 24 hours. -This went on for over a week, with me never receiving a return label. -The only way I received the return label is when I called my credit card and disputed the charge after days, & days, & days of constant communication with Samsung. They really didn't want to give me a return label. -Magically they then sent me the return label when the charge was disputed and I received my money back from my credit card. -I mailed the broken TV back to Samsung. -They emailed that they received the broken TV on November 12. Today is December 22 and I haven't received a refund. -Thankfully I used my credit card and was able to dispute the charge to receive a refund. -Bought the same stupid TV from Amazon, received it the next day in perfect condition. It's an overpriced TV. -Samsung's customer service is the worst. I've never bought a Samsung product until this TV and I now know to never buy another Samsung product. The TV is adequate; lots of money for a mediocre TV. You're paying for the design, definitely not for customer service.
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Posted 5 years ago
Doris the customer service agent served me today 21/12/2020. She was well equiped with the knowledge about my quires and concerns. She was patient, couteous and understanding. Thank you. Well done! Keep up the goid service.
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Posted 5 years ago
Samsung a50 dropping calls...poor and bad customer service experience on Samsung Live chat
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Posted 5 years ago
Microwave stopped working after 2 months. No replacement or refund but they will fix. Not acceptable 3 days before xmas. Never will I buy another Samsung product absolutely disgusting!!!
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Posted 5 years ago
I was told i qualified for an accomodation for an exchange because i sent my sounar to get repaired twice. Both tomes came back supposively no issue. 400 dollar soundbar that doesnt wana turn on sometimes lol.. anyway waited on the phone for an hour long just for the call to drop.. literally bouta cry of frusttration these guys are gonna make me kill myself. All i want is my exchange and for my time to not be wasted anymore
Samsung 1 star review on 22nd December 2020
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Posted 5 years ago
I was told i qualified for an accomodation for an exchange because i sent the soundbar more than once for repair each time came back with no issue found even though the soundbar was intermitently not turning on. I literally spent 400 dollars on a soundbar just for it to have this issue lol. I spent more than a hour on hold when i was transferred to case management hung up out of frustration literally about to cry out of anger.. when you call samsung just expect to not get helped and expect to be on the phone on hold for the majority of your time.
Samsung 1 star review on 22nd December 2020
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Posted 5 years ago
THIS IS BS THEIR PRODUCT BROKE ON THE OUTER EDGE OF MY SCREEN THEY DIDNT EMAIL ME THE DECISION THEY GAVE ME THE RUN AROUND FOR A MONTH. THEY COULD JUST LOOK UP THE TICKET NUMBER AND RESPOND IN A TIMELY MANNER. IM WRITING THIS REVIEW ON a 49 inch ultra wide SAMSUNG MONITOR I CALL THEM ON A SAMSUNG NOTE 10 EVERY PRODUCT I USE OF THEIRS IS SAMSUNG THEY REFUSE TO FIX AN OBVIOUS DEFECTIVE PANEL.
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Posted 5 years ago
I already wrote a bad review people please read the reviews the Samsung is not good I wish I would of read the reviews before I would of seen so many bad reviews I wouldn’t of bought them
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Posted 5 years ago
I have had the microwave oven two years only Back in may 2020 the wires in the back got on fire. Now last week December 2020 when to warm up something and the microwave and oven went dark no power I do not recommend Samsung products
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Posted 5 years ago
First question would be, what went right! I attempted to purchase numerous samsung products on cyber monday from the samsung website. Apparently the site went down, because I was unable to check out. I was on text/screen chat with 2 reps, called the number I was given, after 1 13 1/2 minute conversation, I was told this was the wrong department and they could not help me. I have called 3 times now, the first 2 times, after 15-20 minutes of talking with the rep, they ended the call after they told me they were going to place me on hold! Now, just spent 40 minutes on the phone, emailing screenshots of every interaction that they requested, and now being told, sorry, we cant do anything to assist you in price match! What?! I have been a samsung user for over 15 years, and Im sorry to now say, Im done! A product is only as good as the product help when there is a problem, and samsung is non-existent in this area! Buyers beware! Finally going with google!
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Posted 5 years ago
Samsung me18h704sfs range microwave- exhaust fan turns on at will and will no longer turn off. Turn table also stopped working. It is 3 years old. Customer support online is not at all helpful. Not recommended
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Posted 5 years ago
A £700 washer dryer has broken down 6 times in 2 years and they won't replace it. That's the tip of the iceberg... The last engineer appointmented by Samsung (ACL - look them up if you think Samsung are bad) turned up with half the parts, then FLOODED my house and said he had nothing to clear it up. He then forgot to cut water off and it flooded again! Samsung wont accept liability for damage so I'm having to take them to court. I have literally 30 emails with minimal replies and the support is literally the worst I have come across. To the point that even though I love my Samsung phone, I will never buy another Samsung device just in case there are issues. They won't honour the 5 year warranty as I can't find a confirmation even though I have screenshot of the offer. I have been promised callbacks on roughly 15 occasions and think I have had 2 actually call, resolve absolutely nothing and promise another call back. Guess what... No reply.
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Posted 5 years ago
I see I'm not the only one having issues with Samsung and their "awesome" customer service. I switched from a Google Pixel to an S20 FE, horrible mistake. Within the first 3 months, the phone fell and the screen went black WHILE IN A CASE. Now I have to pay $175 for a new screen. How does a phone that costs this much and this new not have some kind of warranty to cover it. Especially after reading other reviews of people having issues with the S20 screen as well. Going back to Pixel, never again.
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Posted 5 years ago
Absolute scum of the earth. Have a washer that started staining our clothes after a few months. Samsung enjoys stonewalling and denying, anything but repairing or replacing. Totally immoral company. I'll never buy anything from this company again. Its policies are almost criminal. Thanks!!
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Posted 5 years ago
ONLINE CUSTOMER SERVICE IS BAD! ALL VIRTUAL TAKES YOU IN CIRCLES.
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Posted 5 years ago
Do not buy a Samsung tv that comes with a one connect box. Be warned. It has failures and blows the hdmi ports making the tv a glorified mirror (bad one at that). Google “Samsung one connect box issues hdmi”. You can thank me later. Spend you money on any other brand apart from Samsung.
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Posted 5 years ago
Samsung is rated 1.2 based on 4,743 reviews