Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,602 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,602 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Anonymous

William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

Kf799345

Donald C Smith

Sudheer Saini

475

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the new samsung galaxy tab A7, newly launched on 12th Oct 2020. Marrow medical videos lagging even at 1.2x speed. Trash product.”

Helpful Report

Posted 4 years ago

“Bought a brand new Samsung Tv Q series and the screen went out in less than two months. Instead of Samsung doing the right thing which would be replace the TV, they have a 3rd party tech company come out to try and fix it. Now, that wouldn't be a huge deal if it didn't take a week and half for them to order the part and come out to fix it. Then, the part they ordered didn't work and it turned out to be the full panel that need to be replaced, which is basically the entire TV . Now i have to wait another week or 2 before they can get the part and come out to "TRY" and fix it again. This is COMPLETELY UNACCEPTABLE. I spent close 2k in this crappy TV and it didnt even last 2 months. After calling and trying to be escalated to someone who could actually make things right and authorize a new TV, i was placed on hold, transferred 3 times and ultimately, told someone would call me back, which never happened. I will NEVER purchase another Samsung product or refer them to anyone else. In fact, I will make it a point to steer people away from aggravation and incompetence.”

Helpful Report

Posted 4 years ago

“We purchased a dishwasher which has never dried properly since we bought it. We have had over 5 visits from different representatives. One said there was an intermittent fault and tried to order a part which Samsung stopped. Samsung rep came and did not talk to me and refused to give me a ticket unless i signed it saying all was ok. After contacting Samsung their response was I was SOL because there was no problem and they would not be talking to me about the problem anymore!!! All the people did was run diagnostics and when they did the inside of the washer was dripping wet but we did get an OC error code and told to turn water off and the circuit breaker. It sits in our kitchen not working still and I have no recourse. Seriously disappointed and to be honest after being effectively told I'm a liar do not feel I will buy any Samsung product again along with anyone I can tell. Do others have these problems?”

Helpful Report

Posted 4 years ago

“I am a longtime Samsung customer Dating back since the Samsung galaxy S5, and now have the Samsung Galaxy S 20 Ultra 1300$, I also have the Galaxy butts 150$, 5 months ago I purchased the Galaxy active 2 150$, my watch stop holding the charge, it went from a whole day to 7 hours only so I sent to watch back for repairs, and Samsung wanted me to pay $212 to fix the watch that I Bought $200. Is just disappointed after being with Samsung for so long and spending so much money with them, all they think about is making more money and don't care about the consumer, I see they have a one star rating and now I know why very disappointed , My Advice to the next person that wants to buy a Samsung watch, don't quality not good, Will get stuck with the repair bills, after 5 months all I did with my watch was jog. The support team the agent all robots they all say the same thing, they don't care about you or how you feel after spending all that money with them, your just a number they can afford to replace. (Sad) Don't buy Samsung watch will be disappointed.”

Helpful Report

Posted 4 years ago

“I'm not saying Samsung is bad with this review I'm just trying to figure out, every year a new cellphone is released since the s8 it seems like most of the focus has been about the camera of the phone how many mega pixels, how much zoom the last time I looked the galaxy s9,10,and s20 were cellphones not just cameras why not work on sound quality, reception quality, call quality if I want a good camera I'll buy one,I just want a phone that has total quality.”

Helpful Report

Posted 4 years ago

“Smart TV stopped working 2 months out of warranty. Samsung support said they couldn't help and they had no authorized repair facilities in my area. Asked for a supervisor. They said they would have a supervisor call in 24 hrs and then closed the ticket #4153175857 Of course no one called.”

Helpful Report

Posted 4 years ago

“Purchased a fridge, microwave, dishwasher and stove. The microwave had to be returned as there was a huge dent on the side of it. The dishwasher is wonderful if I wash my dishes and need them rinsed. My black stainless was peeling where handles were attached. Then to top it off my ice maker started freezing up. I was told "Mike: Okay, I'll help you with the Samsung authorized repair center details who will examine the Fridge Ice maker and the suggested repair cost is $380 for parts and labour." So now I have a fridge that doesn't produce ice unless I pull it out, unplug, defrost ice maker, reset then plug back it. I have to do this about once a month.”

Samsung 1 star review on 22nd October 2020

Helpful Report

Posted 4 years ago

“Today samsung just shipped me a broken galaxy note20 ultra 5g which i paid $1169. What a shame on samsung. Whoever shipped this phone to me should get fire now.”

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Posted 4 years ago

“If I could give the zero stars I would. I have just moved and we needed to buy a washer and dryer. We thought going through Samsung was the best option. We even signed up for Samsung financing. However, the wrong address was on the account. Could i just call and fix it? NO. I have spent the last three weeks calling Samsung, Samsung Ecommerce, and XPO shipping to try and get this fixed. First they sad I need to call TD Bank and change my address and that would fix everything. IT DID NOT! Then I had to call Ecommerce again, and Samsung Appliances, and stayed on hold for endless hours to get NOWHERE! The order has moved all the way to shipped, and it is set to arrive at the wrong address. And can you easily cancel your item when their is an issue. NO! You have to call and be transferred and be put on hold for over an hour. And when you ask to speak to a supervisor in any department, the phone line magically goes dead, and then you have to start the whole process over. I am so feed up with waiting my breaks and lunches from working being on hold because they close at 5 and are not available on the weekends. I called the shipping company too, because Samsung said they could help, and the representative that I spoke was very kind and said she could not do anything either. IN FACT, she reached out to Samsung and tried to help and Samsung replied that nothing could be done and don't even bother replying to the customer. WHAT KIND OF CUSTOMER SERVICE IS THAT?!?!?! Samsung really need to rethink how they do things. They DO NOT provide quality customer care and this is the WORST experience I have every had purchasing anything! I will not be ordering from Samsung ever again. After I finally, maybe cancel my order I will never be calling them again and will be taking business elsewhere!”

Helpful Report

Posted 4 years ago

“Refrigerator is junk... they made a bad product and won't stand behind it... I now have hired an attorney to handle this matter...do not buy anything from them”

Helpful Report

Posted 4 years ago

“I ordered a fridge. I forgot to transfer the funds from savings to checking for them. Samsung called said insufficient funds, so I did the transfer and called them back. Told them to take the funds. In the mean time I had moved, which is why I bought the fridge and I changed my mailing address with the bank. Well this caused my billing info for my samsung order to not line up since I purchased the fridge while still at my old address. They told me I have to repurchase the fridge online. It had a promotion and I used a discount, I can not do what they requested. I told them to try my new address since that is what my bank has. They said they could not change my billing address on my order and they were going to repossess the fridge. They are going to take it even though the funds are there, because they can't change the billing. I have called my bank and switched back to my old address just for this transaction. I am trying to get a hold of someone from customer service, but the call back is 4 hours and I am on hold as well. They can not charge my card, so they can not help me. I can not speak to someone with the authority to run my card so that this situation is handled. I can not get help. Samsung sucks. I bought a lot of their products, but this experience has left such a bad taste in my mouth I will never buy Samsung again. If they are too stupid to take my money, they can shove the fridge up their butts. I will keep my money and buy from a different company. Meanwhile, they can pay to have the fridge picked up and moved. Sucks to be a company that can't run a card with the right billing address.”

Helpful Report

Posted 4 years ago

“I purchased samsung M30 within week itss display hanged. Customer care people changed display but not fixed properly. I complained about this but no use. Now after software update its not working. I visited samsung care they said Rs. 5000 required to change camera. So i hate samsung very bad service.”

Helpful Report

Posted 4 years ago

“Very deceiving process. We received an email to upgrade our phones and their process nor their Sales support lead you down a path that causes you to pay for 2 phones. Customer service is courteous and tell you in a very nice way that they can't help you. Told us they would credit $70 to our account and then said, oops we can't process that our system won't allow it. Samsung has just lost our business not only for a phone but all of our household appliances. We do not want to do business with a company that does what they can to sell a phone without caring about what the consumer pays or has to go through.”

Helpful Report

Posted 4 years ago

“I wish I could rate this at 0. Brand new dishwasher with all the bells and whistles began leaking immediately. Our wood flooring needs repair. The repair Samsung ordered fixed nothing! In fact, the new unit now no longer works at all. Custorkmer service is useless and it is difficult to mail down any answer toward resolution. We completely regret purchasing from Samsung and realize now that the customer service promise that they post on their corporate website is a blatant lie.”

Helpful Report

Posted 4 years ago

“I have spent countless hours regarding a defective ice maker in my refrigerator. The customer service team has been the most unprofessional and helpful group I have ever dealt with. To be on hold for 1-2 hours at a time and then to be shuffled around once getting into the Q. I was told one time that it was too late for them to help me as they wanted to go home, another time I was hung up on after asking to speak to a supervisor. Samsung you should be ashamed of yourselves and you have lost a customer for life. Someone who has purchased multiple devices from you will no longer be a purchaser of the future. So disappointed!”

Helpful Report

Posted 4 years ago

“I recently upgraded to the S20 FE and traded in my S10+ Hoping to get a better battery usage but only to find out that its no different than the S10+ that I traded in. Battery does not last a whole day. I always charge it overnight to start off the day with a 100% charge but it doesn't even last 4 hrs. Even without using the phone and just letting it lay on my night table it will use 15%. I was also told that the S20 FE would have a slightly bigger and more efficient battery but I don't see that. I am very disappointed with this model and wouldn't have traded my S10+ for it. The only good thing is the 5G capability. There are features in my S10+ that was removed, like assigning a notification sound for text messages from different contacts, smart lock doesn't lock for trusted places do not work all the time. All in all this phone is no better than the S10+.”

Helpful Report

Posted 4 years ago

“Service: 4312214896 Ridiculous service system The service support you have is pathetic, your service executive themselves don't know the rules. First executive says we don't work on Sundays, another one says we don't work over weekends, Third one say we work on all days of the week. More over the technicians assigned for installation do not bother to pick up the call, no gesture to be supportive and responsive. I made a mistake of buying Samsung product which I would never do again. Just so you know you can cheat one person only one time. If this is how you want to do the business, you will soon be out of race for sure.”

Helpful Report

Posted 4 years ago

“I am just wondering if I could score this even lower than a 1. I purchased a dishwasher at a local Home Depot store and regret the purchase. I had to call for service on my unit in excess of 5 times and have not had successful repairs completed. Each time I reach out to the Samsung number I got nothing but bad information. My biggest regret is that I didn't check the quality of Samsung appliances before I made this purchase. after reaching out to Samsung yet again and scheduling an appointment for service, I got a call from Samsung saying that Samsung would provide an accommodation. They told me they would replace buy dishwasher, but of course this model is no longer available and the various stores as well as the Samsung website only showed dishwashers that were a minimum of $200 more and since I am not willing to pay the additional money, I was then presented refund as long as I could provide a receipt for the purchase along with various other documents. I was then offered an option to get a full refund. When all the documentation was provided on multiple occasions the story changed with reference to the full refund and now it would be a pro-rated refund. The documents they requested were submitted on multiple occasions and were sent by texts and pictures as well as emails with attachments. Each and every time the documents were submitted I was told that they had been received. My documentation was submitted starting in very early September and here we are in the third week of October and I am still getting requests from Samsung to provide paperwork. I was even told by a representative in their call center, overseas of course, that he personally would reach out to case management who would respond to me within 48 hours. He told me that he would personally follow up with me in a few days to confirm that they had contacted me. Once again, none of these promises occurred. It appears that the right hand doesn't know what the left hand is doing. I received yet another text message in the third week of October asking me to yet again submit paperwork. I called and was told by the call center that she would reach out to case management and would not release the call until this matter was resolved. Yet again, this did not happen although I was transferred to case management has a cold call instead of a warm transfer. The person I talked to repeatedly put me on hold while he was looking into this for me. Ultimately he told me I needed to submit a copy an acceptance letter as well as the label that was in the dishwasher. Not only did I need to submit a copy of the label I had to prove that the label had been removed to confirm that this dishwasher was no longer under warranty. Since I had already provided this, I could not provide evidence that the label had been removed because I dispose of that label after I removed it. I had to repeat the same thing over and over again partially due to the language barrier. Anyway ultimately, I submitted the paperwork they were requesting and received an email indicating that everything had been submitted and I was told that I should receive a check within 7 to 14 business days. Let's just say that I am not going to hold my breath because of all of the lies and or Miss representations provided to me by Samsung. perhaps they should stick to making cell phones and forget about making appliances because very few good reviews come up about the major appliances that they sell. The above is a short version of what I really would have to say about this horrendous experience. Buyer beware, if you are thinking about purchasing a major appliance from Samsung please know what you may be in for. As I said before, dealing with their customer service department can be a part time job and if you need to reach out to them be prepared for many transfers and constant inconsistency.”

Helpful Report

Posted 4 years ago

“I bought a $600 samsung watch, still under warrenty the thing would heat up and shut down. Went in for repairs, when I got it back it did the same thing, heat up and shut down. I took pictures with timestamps and date. Samsung now says case is closed because there is nothing wrong with the watch. I have proof, but they ignore it. Switching to iPhone. Had to many problems with samsung phones, tablets, and tvs. Their technician says ", then test with the outgoing quality control software and show all pass" ... really? Does it look like nothing is wrong? Maybe something is wrong with the technician??? Its obvious! Samsung has horrible reviews. Cost me lots of money. On phone for over an hour then get disconnected. Once I went to Walmart and back while I was on hold, when I got home they disconnected the line so me holding onto the phone was a waste of time.”

Helpful Report

Posted 4 years ago

“NEVER BUY SAMSUNG! We bought a Samsung washer and dryer a year ago 4th of July sale. It was advertised that Samsung would provide an additional rebate on top of the sale we took advantage of. SAMSUNG REFUSED TO HONOR THE REBATE. We also bought pedestals for the washer and dryer. We have a tiled floor that is level. The installers were UNABLE TO PROPERLY set the adjustable feet ON A LEVEL FLOOR because of the design. I had to shim the washer myself so the washer didn't have a wicked rattle while trying to spin dry. The dryer began to TUMBLE WITH POWER OFF a couple of months before the one year mark, but unplugging it fixed it just long enough to bring us to August, or 13 MONTHS OLD. A technician came out where he said he needed to order a control board. ONE AND A HALF MONTHS LATER WHEN I FINALLY CALLED THEM BACK BECAUSE WE HAD BEEN IGNORED, I WAS LIED TO AND TOLD THAT THEY HAD JUST CHECKED THE DAY BEFORE. They said that the part wasn't there yesterday, but was today. They sent the technician out immediately to pick up the part and come to complete the repair. After an hour of playing with the dryer, I asked what the issue was. He said that the wrong part was ordered, but that there was no correct part to be ordered. I called Samsung and classified that there was NO REPLACEMENTS PARTS AND NO SUBSTITUTE PARTS FOR A $1500 MACHINE THEY MANUFACTURED 1 YEAR AGO! I was assured that a ticket would be expedited, I would hear in 3-5 days, and that I would receive either a check for a refund or a replacement machine. ANOTHER LIE! ONE AND A HALF WEEKS LATER, SAMSUNG SUPPORT CALLED ME ON SUNDAY AFTERNOON, BUT HUNG UP WHEN I ANSWERED. I called back immediately, but couldn't get through because of normal business hours. They called again Monday morning and HUNG UP ON ME AGAIN WHEN I ANSWERED. I called back immediately, again. I was finally able to speak to a representative where she informed me that they had already contacted me to tell me that THERE WAS NOTHING THEY COULD DO. I RESTATED, "THERE WAS ABSOLUTELY NO ACTION THAT THEY WERE WILLING TO TAKE ON A TOP-END MACHINE THAT WAS MANUFACTURED 1 YEAR EARLIER?! NO REPLACEMENT PARTS? NO SUBSTITUTE PARTS? NO ATTEMPT TO REPLACE, REMEDY, OR COMPENSATE AT ALL?!" NONE! Samsung deserves zero business. EQUIPMENT BEING ON END OF SUPPORT 1 YEAR AFTER BEING MANUFACTURED SHOULD NEVER HAPPEN! It is unethical for a business to operate under those principles. PLEASE NEVER BUY A SAMSUNG! Tell this to everyone you know. I have literally paid for several service visits, tried to find underground parts, and still HAVE TO PAY TO HAVE SOMEONE REMOVED THIS LESS THAN WORTHLESS PIECE OF GARBAGE FROM MY HOUSE SO I CAN DRY CLOTHES! $1500 FLUSHED DOWN THE TOILET IS A SIGNIFICANTLY BETTER USE OF MONEY THAN BUYING SAMSUNG PRODUCTS! I WILL NEVER PURCHASE SAMSUNG AGAIN. I hope you won't either.”

Helpful Report

Posted 4 years ago

Samsung is rated 1.2 based on 4,602 reviews