Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,601 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Anonymous

William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

Kf799345

Donald C Smith

Sudheer Saini

475

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Detin spectaculosul Galaxy S 20+ 5G de vreo patru saptamani,este un telefon excelent acumulatorul este super ok,sunetul este perfect,display-ul depaseste orice asteptare,culorile sunt vii si impresionate, sincer nu am ce sa îi reprosez, sunt foarte multumit de alegerea mea. Succes.”

Helpful Report

Posted 4 years ago

“I purchased a 75" Samsung from Granite Furniture two years ago. I did not purchase the extended warranty with the reasoning that a $4000 dollar television should be good to go........high quality, right? All of a sudden, I had no controls to the TV and when plugged in, just cycled on to off. I had no sound, no menu, no picture, nothing!!! I called Samsung. They did not offer any service to my area and I had to find my own technician. I did so. Replaced the "Power Board" and "Main Board". The television now comes on to a blue screen. Still no picture, sound, or menu control. I called Samsung for HELP. They offered very little but to take it back to the technician and try again. Sorry, but $800 dollars later, I could've bought a 78" TV at Walmart for $800. Lesson learned: DON'T BUY SAMSUNG.....anything. Their products are substandard and service is pathetic. I would give them less than one star if it were offered.”

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Posted 4 years ago

“Absolutely horrible customer service. I received 2 samsung rebates for purchasing their phones when they were ungodly expensive. My codes were used by someone else 2500 miles away from me. They refused to give me another code for replacement- instead the lady acted as though I was a liar. If i can go turn this phone back in today I will. Things can be investigated - but it leads me to believe that maybe the rebates are fake or someone working there uses the coupons before the customer. I was excited to leave my iPhone in the dust for this Samsung-never again. Great deal- buy this $1200 phone and we will pretend to give you back $150. Goodbye Samsung- the days of me telling people how much better your products are others are OVER!”

Helpful Report

Posted 4 years ago

“Beware of Samsung!!!!!! Reviewed in the United States on November 14, 2020 Bought this tv back in 2016 Unless you have an extended warranty Do NOT BOTHER buying any Samsung TV or any of their products. Early on I have had light bleeding on the bottom of the screen. Before the warranty ran out, one year, the screen was replaced twice after numerous discussions with the Samsung hierarchy. The people on the Samsung trouble line phone number are polite and want to solve problems but once if goes to the Samsung hierarchy they want to blame it on the consumer. After the warranty ran out the 2nd panel replacement had the same problem. After various phone calls and a letter to Samsung corporate to replace the tv rather than replace the panel they decided to replace the panel. About a year ago I started having the same problem. I had the same tv repair company with the same repair person look at the tv.It cost me $65 to come and look at the tv. The repair person told me that it would cost me $1400 to replace the panel. The repair estimate went to Samsung and I never heard back from them. I decided to live with the problem But recently, after 4 years, I sent Samsung a corporate email about my problem for one last try. Someone from corporate called me to explain my problem. After explaining and mentioning that this problem was all over the internet for this particular model the representative told me that the tv was too old and that Nothing could be done. I told her to look online at all the complaints and to look at my past incidents. Again she told me again that nothing could be done! Because of my frustration with Samsung I decided to write this review.”

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Posted 4 years ago

“I purchase an induction stove in June 2020. On October 6, 2020 the oven gave me an error message. I called Samsung for repair. It took them a week to locate someone to come and fix the oven. The repair guy came and looked over the oven and said he would order parts. He came back today, Nov 19, 2020 and the parts he ordered still didn't fix the problem. We have a big holiday here next week and I don't have a stove or oven. What a disappointment that Samsung is to me and my family.”

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Posted 4 years ago

“- calitate superioară - preț accesibil - livrare imediată”

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Posted 4 years ago

“We purchased a Samsung dual fuel stove last year. A few weeks ago, we noticed that a couple of the rubber feet were missing on the stovetop grills. We tried getting assistance online, via e-mail and on the phone without any success. We have been given the runaround. Samsung refuses to help us out. We would be willing to buy the rubber feed but they are unable to provide us with a part number. They are insisting that we purchase new grills which will come in at over 300$ for the pair. This is not customer service. This is either greed, indifference or both. We strongly recommend that you avoid purchasing any Samsung appliance. They do not care for their customers, but only for their own short term bottom line.”

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Posted 4 years ago

“I bought me a samsung watch gear and last me two months i send it to be replace and they end up telling me i have to pay for something that has warranty when you buy this watch its say you can take a shower and put it on mode and its secure. Well they told me its damage with water. I don't know how but its is. Never buy the new samsung watch GEAR its terrible. Not recommended wasting money and plus there customer service line its terrible barely can hear everytime i call.”

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Posted 4 years ago

“WORST CUSTOMER SERVICE WORST TECHNICAL SUPPORT WORST SALES SUPPORT WORST OVERALL EXPERIENCE ABSOLUTELY DISGUSTING AND DISAPPOINTING THIS IS MY FIRST TIME DEALING WITH SAMSUNG AND I REGRET SPENDING 4 HOURS GETTING TRANSFERRED FROM ONE REP TO ANOTHER AND TOSSED AROUND. I WILL NEVER RECOMMEND SAMSUNG TO ANYBODY. I'M A DOCTOR ON THE FRONT LINE AND SPENT HOURS WITH THEM TODAY WITHOUT ANY RESOLUTION GETTING DISCONNECTED 5 TIMES AND START OVER AGAIN. RATE SAMSUNG 0% IN CUSTOMER EXPERIENCE WHEN I COMPARE TO APPLE (100%) TODAY I PAID A PRICE LEAVING APPLE. IM GOING BACK TO APPLE RIGHT NOW. I TRUSTED SAMSUNG WITH THERE NOTE 20 PHONE AND THOUGHT I RECEIVED THE WORST CUSTOMER EXPERIENCE.”

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Posted 4 years ago

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Posted 4 years ago

“Samsung took my iPad trade-in for a Samsung S7 tablet and failed to give me my trade-in credit. At first said they could not find it, and then said it did not meet the required specs, but could not return it since they could not find it. Complete incompetence and criminal mindset on behalf of their second party contractor that receives their trade-ins. I am sure it was sold on the streets of NYC. I am the one out my tablet. Do NOT ever buy from Samsung Store, or do a trade-in.”

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Posted 4 years ago

“I bought a microwave Samsung it last me one year only and it wasn't cheap $450 iam really disappointed because Samsung is knocking for making good products,I don't think I can trust Samsung again”

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Posted 4 years ago

“We bought the Samsung UN55KS8500 Curved 55-Inch 4K Ultra HD Smart LED TV (2016 Model) on Dec 27, 2016. Less than three years later the TV began turning off and on constantly and not working. I contact Samsung and scheduled a service tech to come look at TV, costing me $140. Two techs arrived with a new board ($300 Est. part) and told me that the TV also needed to a new panel ($700 part). he instructed me to call Samsung in order to request a one time "out of warranty repair". I did that and received the out of warranty repair only after spending several hours on the phone with Samsung case management team. The repair was scheduled for Nov 10, 2020. A week later I received a text from Julian with Samsung indicating the repair was on hold as they wanted to offer me a "refund". The refund turned out to be only for $327.95, a prorated amount of the original purchase price. I called Samsung immediately. When I spoke to case management, they said that they did not have those parts in stock at this time and did not know how long it would be until they got them, which is why they wanted to offer this refund. I told them that did not even come close to what it would take to get a similar TV and said I wanted the TV repaired and that I would not be accepting that refund amount. The Samsung representative said he would put me back on the schedule repair on November 10, 2020. About a week later I received another call from Samsung indicating that they no long can do the repair as the parts were no longer available. After spending another several hours working my way up through the Case management team, they said they would need to put in a request to have my file reviewed and would get back to me within 3-5 days. On Nov 16 after not hearing back, I called and spoke with Case Management regarding the repair. The said there was nothing they could do other than offer me this $327.95 refund. I spent three hours on the phone with Case management getting all the way up to the "Sr Manager" named Nemesis (appropriately named). My request was simple and reasonable - refund me the amount that Samsung was originally willing to do as the out of warranty repair (roughly $1K) or send me a TV of like spec, which would have been the easiest route. She said it was their policy to only issue this low refund. When I asked to speak to her boss she refused and said she was the most senior person I could speak with and that her boss was merely held an administrative role. I asked to be transferred to someone else only to be circled back into the cue for case management. This time I spoke to Alejandro who indicated that the parts for the TV were delayed which was why he again went into the refund transcript. I then asked to speak to his supervisor, at which point he tried to say he was the most senior person as well. He finally put me in contact with Ariel, who also followed the same script as Nemesis. To make this long review conclude, If I could give negative stars I would. DO NOT BUY SAMSUNG. THEIR PRODUCT QUALITY IS EXCEPTIONALLY POOR AND THEIR WARRANTY AND CUSTOMER SERVICE IS EVEN WORSE. WORST PRODUCT AND ZERO RELIABILITY.”

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Posted 4 years ago

“A warning to all folks thinking about buying anything directly from Samsung.com. Don't do it. When you actually get a real person to help, the support was good but their online chat support was just horrible. Slow and no end result. Just a big waste of time. The worst though it their whole process especially if you ended up having to return something. I recently purchased a Galaxy S20+ and needed to return. First, one week after I received the device, the website still showed shipping only and not delivered so can't do any return online. Chatting with someone online, they tell me to wait till it showed delivered which never happened. Finally when I spoke to someone no phone, they were able to see on their side it was delivered and so they could help process the return label. Then I got email that returned unit had been received by Samsung and it would take up to 10 for refund. Guess what, 10 days passed and no refund or any other updates. When I finally called, support said reason for no refund was because there was no phone in the packaged. I told her if there was no phone when the packaged was received, someone should let me know asap and not wait until I called. Anyway, I got Citibank to dispute the charge and resolved it. Now another issue. The purchased priced included a trade in for my existing phone for $300. Even though return and refund had been done, they still want me to ship in my old phone which should be cancelled or they will charge me $300. I predicted the system will charge me so I put my credit card on locked. Samsung did exactly as I predicted but charge declined. Calling customer support to cancel this trade in, they told me they couldn't and I should let them charge me first and ask for refund later. What a crazy process to ask someone to pay for something not purchased and then ask for refund. No sane mind would approve this. So to prevent Samsung from charging, I had Citibank cancel the card and issue a new # card. First time and last time buying from Samsung.com. So everyone else, don't do it.”

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Posted 4 years ago

“Samsung makes it too easy for their products to get hacked, every mobile device i have had has been hacked by my neighbor Jesse Moreno Garcia of Phoenix,AZ his accomplice's, Kim Ulaszek and Timeka or Tamiko Johnson. All cell phone providers that I have had service with have done nothing, its not like my problems are brand new, this is ongoing for years, and either nobody is trained for this or they just don't care about the consumer, that being said , there has got to be a law I will look into to seek legal action, against every cell phone maker, provider, Facebook, Google, Twitter, Centurylink , Cox, etc, for not protecting the consumer better, this man who resides at 1712 w Corona, is an below standards run in the mill wanna be drug pusher and user, lives off his momma , Jesse has one foot, its hard to believe that this person is smarter than the makers and all companies I mentioned above and is getting away with this 365 days a year. I recommend no one by your products that goes for your household appliances, anything with a software can get hacked and no one does nothing to protect the consumer.”

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Posted 4 years ago

“They said they solve my problem but they can't solve my problem instead they wasted my time and internet”

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Posted 4 years ago

“Samsung had the WORST customer service... I had a wireless charger that stopped working 3 months after I bought it... took me FOUR WEEKS just to get someone to give me some dang answers so I could get a refund or exchange... excuses excuses excuses and they would NOT give me a refund this will be the last Samsung product I ever buy. Wish I could give a negative”

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Posted 4 years ago

“Being very short on review ..... the most disgusting Samsung premium care people .... never ever in my life i will buy an item Samsung . Only by talking about them they make me sick .”

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Posted 4 years ago

“Very disgusting and unprofessional customer service. I am never thinking that Samsung brand will put my life and my family on the risk. On 22 October I place the order, the supply me faulty washer dryer, its took few days to start complain, 1 day for collection, and collection service even don't call when they arrive. Was begin Samsung provide me washer dryer, because of Covid-19 I need wash my clothes more often. Samsung say we have process 7-10 days for replacement, and I beg for replacement quicker, call 100 times......nothing After 10 days I recieved replacement 😪 Was huge scratch on the front door, and again complain, my partner was literally crying. Samsung don't care, replacement will be 10 days. Every 2 days I spend 9 pound for public laundry. I send around 20 emails I made 100 calls ask for manager and waiting hours and nothing. Spend more then 800 pounds and nothing I wash my sock in the sink. That its properly Samsung face, leave customer without nothing and keep my money. 3 bloody years I am not smoking, but after hours calling and repeat order number name adrees. I was write them today asking for compensation, we will see what they reply and hopefully I will recieve my replacement after nearly month. P.S they disposal my old indesit washing machine Please avoid purchase directly from Samsung If someone know CEO Samsung email, can you please share with me.”

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Posted 4 years ago

“I never leave reviews for anything so if your reading this pay attention. Recently I bought a Z flip from Samsung through at&t, phone was working great until one day the screen started tweaking out, the phone hadn’t been dropped, bumped or anything. I send phone in for warranty, they call back to tell me I have to pay $128 cause they claim they saw damage to the lens and LCD, I examined the phone before sending it and it was in new condition. The way I saw it from a customer standpoint is they were looking for any reason not to cover it under warranty, the phone was only a month old at this point. If you want to call Samsung expect to talk to at least 3 different people and wait at least 20 min each time, then expect to be unsatisfied. Samsung phones are garbage and their customer service is worse.”

Helpful Report

Posted 4 years ago

Samsung is rated 1.2 based on 4,601 reviews