"This is totally scam, I come out from Airport 10 am but there\u2019s no visible sign or introduction correctly to the Car Park , I was in the queue 10:40 am to 1.30pm, While I was on the Q I jump into the counter and asked about my UK license acceptable, staff is very rude. They told me to wait until my time coms,finaly come up to counter they told me I have to get full cover insurance for \u00a3120 something. i\u2019m travelling to Bergoma airport every two weeks and I take the cars from there with a few different companies. Never had a problems with my license. I take full insurance cover for \u20ac27. I had a really bad experience what I never had, i only try to get a car for 24hrs but i was waiting there 3hrs, because of long waiting, I have to cancel everything my schedule,I can\u2019t find the cancellation on your website. Please could you cancel my reservation and refund as soon as possible thank you.\r\n\r\nThey answer back saying there cancellation police is 48hrs, They don\u2019t talk about what bad experience I had, Never says they going to investigate, worst customer service ever in my life"
"They are real scammers. In a simple 7-day rental in Turkey, I have had 3 scam attempts by the subcontractor. Complaints to Carjet fall on deaf ears. They are clearly aware that their subcontractor is a bona fide fraud, but they don't seem to care. They are probably just partners in the scam and split the profits.\r\nThe problems begin when they arrive at the Dalaman airport, in Turkey.\r\nMy car was to be picked up at 3:00 a.m. and the same time for delivery 6 days later.\r\nThe instructions were clear;\r\n\"A representative of SURPRICE RENT A CAR will be waiting for you at the arrival gates of Dalaman International Airport with his name on a board to take you to his vehicle, which will be parked near the airport.\"\r\nAt 02.15 we were out and we waited until 03.30 and no one showed up.\r\nAfter calling several times, we received a WhatsApp with instructions to go pick up. It was already 04:15. After a long trip, we started badly.\r\nUpon arrival, first scam attempt: 40 Euros for pick up and delivery after hours (The schedule was clearly typified at the time of payment).\r\nCredit card for a deposit of 511 Euros, since we had full insurance with a franchise.\r\nAfter charging, the tension with the worker continues.\r\nAlready arriving hot and before all this, I tell the worker, that apart from being inefficient, he seemed like a thief to me.\r\nThen comes the second scam attempt:\r\nHe tells me that he is not giving me the car and that he is going to refund my payments. I tell him that there is no problem, as long as he reimburses me for the charges that he had made for the pick-up, the deposit, and the original payment for the vehicle, to which he replies that he can only reimburse the charges that he made to me there.\r\nThis is so that you do not take the car, but keep the rental amount, since they will not return it to you if you do not pick up the car. Reading on the internet seems to be a habitual practice. Either because you can't find where they are, or for a reason like this, you leave without a car, losing the money originally paid for rent.\r\n\r\nI refuse. I tell him to give me the car and he rudely agrees.\r\nWe pick up the car. Holidays starting badly. Concern for the car because we know that they will look for any problem in the delivery.\r\nThe day to return the car, we left Marmaris. We check that the car has absolutely nothing before leaving.\r\nWe travel the 90 kilometers without getting out of the car.\r\nWe arrive at the airport and the same person is there.\r\nBefore we got out of the car, while we made sure not to leave anything inside, this person walks around the car quickly as if to check, says nothing and moves several meters away from the car, waiting for us to pack our bags and remove everything from the car.\r\nWhen we finished, being at night and with a very dim yellow light, we found a scratch on the rear bumper. The scratch was undeniable. Although it seemed impossible, since it was not in Marmaris, there was a small scratch of about 5 cm.\r\nIt could only be a stone thrown from another car during those 90 km or something like that, since we were very sure that it was not at our exit from Marmaris 90 km earlier.\r\nVery kindly, the man feeling like a winner, tells us not to worry, that it was very little. On 21 days there would be an assessment and they would inform me of the cost and they would return the deposit percentage.\r\nWith the flight only 2 hours away and the rush, we took a few photos of the scratch and went to catch our flight.\r\nThe surprise comes later, when we reviewed the photos we had taken on the plane. The quality of mobile photos is now good and they allow you to enlarge without losing quality. We discovered with complete certainty that the Surprice worker, Carjet's subcontractor, had made us that slightest scratch with a key. The following, as expected:\r\nContact with Carjet is very difficult and when you get it, they attend to you, but there is never an answer. The deposit after 15 days goes from retained to liquidated, without any kind of contact from anyone. Scam of the entire deposit, for a scratch that they have made themselves. Some scam professionals. The scratch is made in that first fast lap, it is made in the place where I, being inside the car, it is impossible for me to see it. (If I go out I have his back).\r\nThe photos leave no doubt. The scratch is produced with a sharp object and with pressure (A key). The paint chips are still there.\r\nThe scammer is called Mehmet, from the WhatsApp received at the time of delivery of the car. I upload a picture of his profile.\r\nFix for good impossible. You withhold payment from the bank impossible. Despite being just a \"deposit\" and a hold payment, the bank can no longer do anything. On the other hand, there is no crime until the collection is settled, so there is nothing to do with the bank until they are settled. Carjet seems to be an accomplice and a necessary collaborator in the scam.\r\nA complaint and an expert examination of the scratch have been prepared.\r\nI will tell you how it all ends, but ESCAPE FROM CARJET.COM and SURPRICE, its subcontractor at least in Dalaman airport in Turkey.\r\nThey are PROFESSIONAL SCAMMERS.\r\nCJT-73144350"
"They are real scammers. In a simple 7-day rental in Turkey, I have had 3 scam attempts by the subcontractor. Complaints to Carjet fall on deaf ears. They are clearly aware that their subcontractor is a bona fide fraud, but they don't seem to care. They are probably just partners in the scam and split the profits.\r\nThe problems begin when they arrive at the Dalaman airport, in Turkey.\r\nMy car was to be picked up at 3:00 a.m. and the same time for delivery 6 days later.\r\nThe instructions were clear;\r\n\"A representative of SURPRICE RENT A CAR will be waiting for you at the arrival gates of Dalaman International Airport with his name on a board to take you to his vehicle, which will be parked near the airport.\"\r\nAt 02.15 we were out and we waited until 03.30 and no one showed up.\r\nAfter calling several times, we received a WhatsApp with instructions to go pick up. It was already 04:15. After a long trip, we started badly.\r\nUpon arrival, first scam attempt: 40 Euros for pick up and delivery after hours (The schedule was clearly typified at the time of payment).\r\nCredit card for a deposit of 511 Euros, since we had full insurance with a franchise.\r\nAfter charging, the tension with the worker continues.\r\nAlready arriving hot and before all this, I tell the worker, that apart from being inefficient, he seemed like a thief to me.\r\nThen comes the second scam attempt:\r\nHe tells me that he is not giving me the car and that he is going to refund my payments. I tell him that there is no problem, as long as he reimburses me for the charges that he had made for the pick-up, the deposit, and the original payment for the vehicle, to which he replies that he can only reimburse the charges that he made to me there.\r\nThis is so that you do not take the car, but keep the rental amount, since they will not return it to you if you do not pick up the car. Reading on the internet seems to be a habitual practice. Either because you can't find where they are, or for a reason like this, you leave without a car, losing the money originally paid for rent.\r\n\r\nI refuse. I tell him to give me the car and he rudely agrees.\r\nWe pick up the car. Holidays starting badly. Concern for the car because we know that they will look for any problem in the delivery.\r\nThe day to return the car, we left Marmaris. We check that the car has absolutely nothing before leaving.\r\nWe travel the 90 kilometers without getting out of the car.\r\nWe arrive at the airport and the same person is there.\r\nBefore we got out of the car, while we made sure not to leave anything inside, this person walks around the car quickly as if to check, says nothing and moves several meters away from the car, waiting for us to pack our bags and remove everything from the car.\r\nWhen we finished, being at night and with a very dim yellow light, we found a scratch on the rear bumper. The scratch was undeniable. Although it seemed impossible, since it was not in Marmaris, there was a small scratch of about 5 cm.\r\nIt could only be a stone thrown from another car during those 90 km or something like that, since we were very sure that it was not at our exit from Marmaris 90 km earlier.\r\nVery kindly, the man feeling like a winner, tells us not to worry, that it was very little. On 21 days there would be an assessment and they would inform me of the cost and they would return the deposit percentage.\r\nWith the flight only 2 hours away and the rush, we took a few photos of the scratch and went to catch our flight.\r\nThe surprise comes later, when we reviewed the photos we had taken on the plane. The quality of mobile photos is now good and they allow you to enlarge without losing quality. We discovered with complete certainty that the Surprice worker, Carjet's subcontractor, had made us that slightest scratch with a key. The following, as expected:\r\nContact with Carjet is very difficult and when you get it, they attend to you, but there is never an answer. The deposit after 15 days goes from retained to liquidated, without any kind of contact from anyone. Scam of the entire deposit, for a scratch that they have made themselves. Some scam professionals. The scratch is made in that first fast lap, it is made in the place where I, being inside the car, it is impossible for me to see it. (If I go out I have his back).\r\nThe photos leave no doubt. The scratch is produced with a sharp object and with pressure (A key). The paint chips are still there.\r\nThe scammer is called Mehmet, from the WhatsApp received at the time of delivery of the car. I upload a picture of his profile.\r\nFix for good impossible. You withhold payment from the bank impossible. Despite being just a \"deposit\" and a hold payment, the bank can no longer do anything. On the other hand, there is no crime until the collection is settled, so there is nothing to do with the bank until they are settled. Carjet seems to be an accomplice and a necessary collaborator in the scam.\r\nA complaint and an expert examination of the scratch have been prepared.\r\nI will tell you how it all ends, but ESCAPE FROM CARJET.COM and SURPRICE, its subcontractor at least in Dalaman airport in Turkey.\r\nThey are PROFESSIONAL SCAMMERS.\r\nCJT-73144350"
