The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 12,939 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the extra hot Chiles and I was dissapointed that I got a mixture of mild and hot but none seem to be extra hot. I bought some hot here locally and those were indeed hot.”

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Posted 9 years ago

“I use to pick up my peppers in person when I lived in Colorado. This was the first time I ordered on line. I love the peppers, but found we lost 2-3 pounds to spoilage. Living in Missouri I figured the order would arrive sooner than it did. I will not order again.”

Helpful Report

Posted 9 years ago

Hi Ray, it looks like you selected ground shipping against the spoilage warning on the checkout page. Unfortunately, there isn't much we can do when a ground order spoils. We clearly advertise that you should choose 2-Day Air and that selecting ground shipping means you accept the risk of spoilage. Next time, please go with the 2-Day Air option when checking out. If you have spoilage on an order shipped 2-Day Air we are able to replace it free of charge. With ground, that just isn't the case.

Posted 9 years ago

“The chiles are amazing. We paid for 2 day shipping and didn't get the package in 2 days. One of the packages came in 5 days. For paying >$50 for shipping, I did not get what I paid for.”

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Posted 9 years ago

James, I just pulled up your order and it looks like your order was delivered in 2 Days. Can you call in to 575-635-4680 and let us know if this isn't the case? UPS is showing shipment according to our normal Tuesday shipping schedule on 8/16 and delivery two days later on 8/18. Thanks, Preston

Posted 9 years ago

“I been with this company since 2012 and always been treated great until this year. First try 3 out of 4 boxes came one was lost but the 3 boxes none were what i paid for (lumbre). Great flavor but no heat. The second time they sent 2 boxes which were hot and perfect. On one hand I did get one extra box, but it is still only 2/4 of what I paid a lot for, and that is 50%. Which is an F where I live. The communication so often they didnt have much of a clue, so responses sort of can get you frustated. Average rating for the slight try of making it right.”

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Posted 9 years ago

Roy, I'm very confused by your review. It sounds like you were unhappy with the heat level of the early Lumbre so we re-shipped the box UPS lost and another box for free. Every year there is variation in the level of heat of our chile so sometimes varieties will be a little milder than others. This is to be expected. If we re-shipped the lost box and sent you a 5th box free of charge I'm not sure why you'd be upset with us. Please let us know what we could do to make things right. Best, Preston

Posted 9 years ago

“We haven't received our chilis, so I can't comment on the overall experience.”

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Posted 9 years ago

Marna, It looks like your box is set to be delivered today or tomorrow. Once it arrives, would you be willing to update your review? Thanks, Preston

Posted 9 years ago

“I would like to write a review, however my shipment was not made last week due to rain. At least I hope it was not shipped because I have not received it yet”

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Posted 9 years ago

Stanley, It looks like your box is out for delivery today. Once it arrives, would you be willing to adjust this review to reflect the overall experience with us? Thanks, Preston

Posted 9 years ago

“No peppers yet??”

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Posted 9 years ago

Art, It looks like the USPS lost your first box and we re-shipped after you let us know. Can you adjust this review to reflect the quality of the re-shipment? Thanks, Preston

Posted 9 years ago

“Thru were not uniformed like I thought they would be! Ones bought at the market were ! We could have just got a bad batch due to the rain ???”

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Posted 9 years ago

Hi, I'm not quite understanding what you mean by this statement. Can you clarify?

Posted 9 years ago

“Have not received yet. It has been about 6 days since you said it was shipped but have not seen our chili. Perhaps tomorrow. Waiting: Shirley”

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Posted 9 years ago

Per the rain delay email we sent you last Monday, your box will be shipped out this coming week. Your tracking number will not change so please expect the box to arrive in the coming days. I'm sorry we were unable to get your box out. Unfortunately in farming, you really are at the mercy of the weather.

Posted 9 years ago

“I still have not received my order and as of yesterday it has not shipped.”

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Posted 9 years ago

“Have not received order”

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Posted 9 years ago

Per the rain delay email we sent you last Monday, your box will be shipped out this coming week. Your tracking number will not change so please expect the box to arrive in the coming days. I'm sorry we were unable to get your box out last week due to the rain. Unfortunately in farming, you really are at the mercy of the weather.

Posted 9 years ago

“I don't know I haven't received any yet. But I'm expecting fresh chilies because I received email stating it would be late because of rain”

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Posted 9 years ago

Per the rain delay email we sent you last Monday, your box will be shipped out this coming week. Your tracking number will not change so please expect the box to arrive in the coming days. I'm sorry we were unable to get your box out last week due to the rain. Unfortunately in farming, you really are at the mercy of the weather.

Posted 9 years ago

Hi Nick, It looks like the box is out for delivery today. Would you mind adjusting your review once it is delivered? Best, Preston

Posted 9 years ago

“So far, my experience with you are quite limited. I placed my order, paid the money and have waited. I did get a notice that you had to delay shipment of the Big Jim chilies was delayed. Other than this request for a review, I have not heard for you. If this request is to imply that shipment was made, then I must say that I have yet to receive my chilies. I am a native of New Mexico and was raised on the great chiles of Hatch and Shimayo. I look forward to receiving my chilies and roasting the right away. I hope that they did not go through the flooding in the South. Be well, Michael Sandoval”

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Posted 9 years ago

Michael, Per the email we sent out letting you know there was a rain delay, your order is scheduled to be shipped out on Tuesday of this coming week. Would you mind revising this review once you receive your order?

Posted 9 years ago

Mike, Per our conversation, your order has now been delivered. In light of the quality of what you received, would you be willing to revise this review? Best, Preston

Posted 9 years ago

“We haven't received our order yet”

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Posted 9 years ago

Bill, It looks like your order was delivered this week after the rain delay. Would you be willing to adjust your review? Thanks, Preston

Posted 9 years ago

Bill, Would you be willing to adjust this review per our conversation? Thanks, Preston

Posted 9 years ago

“I was emailed that due to rain there my order had yet to ship”

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Posted 9 years ago

Per the rain delay email we sent you last Monday, your box will be shipped out this coming week. Your tracking number will not change so please expect the box to arrive in the coming days. I'm sorry we were unable to get your box out last week due to the rain. Unfortunately in farming, you really are at the mercy of the weather.

Posted 9 years ago

Hi Kathy, It looks like the box was delivered yesterday. Would you be willing to revise your review? Thanks, Preston

Posted 9 years ago

“Still waiting on my order. I know it rained so order was delayed. I will review after I receive chili”

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Posted 9 years ago

Hi Tim, It looks like your box was delivered. Would you be willing to revise your review? Thanks, Preston

Posted 9 years ago

Hi Tim, It looks like your box was delivered. Would you be willing to revise your review? Thanks, Preston

Posted 9 years ago

“I haven't yet gotten my chiles so can't review, especially since you guys teased us with a shipment and then didn't send. Not an entirely positive experience. However, we get it.”

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Posted 9 years ago

Hi Tanya, Unfortunately, farming chile isn't exactly like running a warehouse for Amazon. Things change quickly in the fields and pods turn red in a matter of days. We have to balance customers' desires to have a few days notice that their shipment is scheduled to go out with the reality that we can't guarantee the order is on the way until the chile has actually been picked. The email you received was not actually a shipment notification but an indication that your order was "scheduled to ship". On the day it was scheduled to go out, there was not enough quality product to fill your order so the following morning we let you know we were unable to ship. I'm sorry there was a misunderstanding and will give you a call Monday to make sure we're on the same page. Hopefully when you receive the chile, you'll enjoy it enough to change your mind :) Best, Preston

Posted 9 years ago

Hi Tanya, It looks like your order was delivered. Would you be willing to revise this review? Thanks, Preston

Posted 9 years ago

The Hatch Chile Store is rated 4.7 based on 12,939 reviews