The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,269 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,269 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 5th September 2025

Matt T

The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

1752

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my orders as of yet. Very excited tho. I live on the east coast, but from New Mexico. I miss the taste of home. I ordered 2 25 lb boxes.”

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Posted 9 years ago

“I really don't have a review. I placed an order on a Friday night, on Monday I was notified my shipment wouldn't go out on Tuesday as planned, due to rains over the weekend. I was OK with that since we have no control over mother nature, so I will just patiently wait this week for my chile's.”

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Posted 9 years ago

“Shipment hasn't arrived yet”

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Posted 9 years ago

“Well, it's a little early to write a review as I have yet to receive my chili's. It appears Houston had a problem which delayed the shipment for a week or so. Still anxiously waiting for the chili's. Thank's for keeping me informed of the shipment status.”

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Posted 9 years ago

“I only put 4 stars because my order was stolen off a truck according to the person I talked to from Hatch Chile Store, It was not their fault for the theft, but I had to call to find out what happened days after I was to receive the box of chile. I feel they should have known this and called or emailed me. When I did call and was given the info there was no record of them attempting to replace them. I did set up to have it sent out on the 30th of the month since that will work better for me. I did have it sent when it was the best time, but this will have to work. I have been using Hatch Chile since 1990 and buy enough for the year, this is the first time I have had a problem with this company! If I didn't have to call them I would have gave them 10's across the board if I could have.”

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Posted 9 years ago

Unfortunately, we have no way of knowing if a box is not delivered unless UPS notifies us of a delivery exception. In your case, the box was not tagged as having a problem. Instead, as you saw, it just stopped having any updates to its status. We're filing a claim with UPS and re-shipping so I hope that is still a 5 start experience.

Posted 9 years ago

“So far, so good. Haven't received chile yet because of the rain”

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Posted 9 years ago

“I haven't received my order yet.”

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Posted 9 years ago

“My order made it all the way to Virginia and it smells great!”

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Posted 9 years ago

Hi Darlene, would you mind letting us know why it wasn't a 5 star experience?

Posted 9 years ago

Hi Darlene, would you mind letting us know why it wasn't a 5 star experience?

Posted 9 years ago

“Over all it was great to get my order. However I paid and extra $20 for 3 day shipping, my mom who lives next door did not and she got hers the same day. So I'm kinda bummed having paid for the extra shipping and not needed it. The order was great, only 3 had small areas needing to be cut off. They smelled so good after having been on the hot truck all day, roasting starts tomorrow! !!!”

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Posted 9 years ago

Hi Kayla, I'm not sure why an on-time delivery of both of your family's orders would detract from your experience with us. We do not have any control over the experience customers receive with ground shipping and encourage them to only opt for 2-Day service, not 3-Day. Ground would have been an option for your order if you had chosen it at checkout.

Posted 9 years ago

“Did not get any chills”

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Posted 9 years ago

“I receive my order on Thursday.the Chile was in great shape just like an overnight shipping.still fresh,great job.we will order again next season. Thanks.”

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Posted 9 years ago

Hi James, can you let us know why it wasn't a 5 star experience?

Posted 9 years ago

“It was grand , everything went smooth as the hot chili me and my wife LETICIA roasted and ate,it was all good ,boy,howdy let me tell u”

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Posted 9 years ago

Thanks for the review! Can you let us know what didn't work out well for you? We want every customer's experience to be worth 5 stars.

Posted 9 years ago

“This was my first time ordering from your site. I usually have someone in my family send me a gunny sack. My shipment was in excellent condition. Thank you for providing me quality chile. I'm from New Mexico so I'm very picky when it comes to chile. The temperature isn't hot at all. It taste mild rather than HOT. So I was disappointed about that. I should have ordered the extra hot. I eat chile in a tortilla like a sandwich with nothing else except salt and didn't taste any temperature in the random ones that I roasted. And I've eaten about 20 so far with no heat in any of them. So somewhat disappointed I spent that much money on only 25 lbs for mild chile. Other than that the chile has a good flavor.”

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Posted 9 years ago

Iris, the Hot we've been shipping is extremely hot. Are you de-veining the chile? All of the heat will be in the vein and should be more and more intense as you near the top of the pod. Send us some pictures of a few pods and we'll get to the bottom of this. Worse comes to worse, we'll ship you a new box. Best, Preston

Posted 9 years ago

“Even though there was a bit of confusion on the order, the owners are very good communicators and explained everything. I am looking forward to my first order of Joe Parkers.”

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Posted 9 years ago

“It was nice getting a phone call. We will be looking forward to getting the Chile”

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Posted 9 years ago

Michelle, Unfortunately, farming chile isn't exactly like running a warehouse for Amazon. Things change quickly in the fields and pods turn red in a matter of days. We have to balance customers' desires to have a few days notice that their shipment is scheduled to go out with the reality that we can't guarantee the order is on the way until the chile has actually been picked. The email you received was not actually a shipment notification but an indication that your order was "scheduled to ship". On the day it was scheduled to go out, there was not enough quality product to fill your order so we immediately let you know that your order would be filled on the original time-frame you were given when it was placed. I'm sorry there was a misunderstanding as to what the email actually said. I'll give you a call shortly to make sure we're on the same page. Best, Preston

Posted 9 years ago

The Hatch Chile Store is rated 4.7 based on 12,269 reviews