UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,496 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,496 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Late delivery and extortionate customs price. Will NEVER use again.😡”

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Posted 1 year ago

“I want to leave an extremely outraged review about your company. Due to your negligence, a person almost lost their life. My brother has diabetes, and Medtronic sent diabetic equipment through UPS. The delivery was scheduled for Thursday, and we waited for the courier at home all day. However, for some reason, the delivery was postponed to the next day. That night, my brother’s condition became critical: first, his blood sugar dropped dangerously low, and then it spiked sharply. The following day, we waited for the courier again all day, but instead of delivering the package to our home, he left a notice saying we were not at home and sent the package to a pickup point. The delivery required a signature, and it was supposed to be made directly to our door, as my brother was feeling unwell and could not go to pick up the package himself. In the end, despite his poor health, he had to go to the pickup point. This is not the first time your courier has behaved this way: previously, he also left a notice claiming we were not home, even though we were , but nobody сame. I strongly urge you to pay attention to the quality of your couriers' work. This situation has not only happened to me but also to my neighbors. Apparently, UPS often redirects packages to pickup points because couriers are too lazy to deliver them to the door. We are overpaying for door-to-door delivery, but this service is not being provided. I am deeply disappointed with your service and categorically do not recommend UPS in the Netherlands. If this kind of customer service exists in one country, it is likely a general practice of your company.”

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Posted 1 year ago

“Damaged an expensive parcel - entirely their fault and voided my claim after 5 months of delay after lots of false promises. Terrible service and communication.”

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Posted 1 year ago

“Worst courier service in the UK. I'd be surprised if the drivers could spell there own names 🤡”

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Posted 1 year ago

“This UPS company was cheating on me for three days and then telling me that my package was lost. My 1200-pound phone was stolen. I'm devastated”

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Posted 1 year ago

“Liars! I've been waiting at home the whole day today for my parcel delivery by ups. Nothing arrived and to my dismay, I received a notification that ups delivery was attempted but no one was at home! Disgusting, unreliable and incompetent company.”

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Posted 1 year ago

“Importation de denrées alimentaires depuis l'Italie en Suisse. Valeur de la marchandise : 99 CHF. Frais d'importation : 71,85 CHF, alors que la TVA est de 2,6% ! Je contacte le service financier pour demander une facture, je tombe sur un agent visiblement outsourcé qui me prend pour un imbécile et ne me laisse pas parler. Impossible d'avoir une facture de dédouanement et on me demande de payer cette somme à réception...”

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Posted 1 year ago

“In Ireland: my package is still in the warehouse pending delivery 5 days on and still no sign of delivery. Truly terrible service.”

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Posted 1 year ago

“TERRIBLE!!! My delivery was attempted once and then the driver left my parcel at a collection point so far from where I live it wasn’t possible for me to even collect it. The customer service (depot dept.) told me the driver could drop it convenient to him as opposed to me “the customer” and then told me how long she thought it would take for me to walk to (I know it would take an hour) even though there was a collection point 5 min walk away??!! She then excused the shambles at the fact they were “busy” heavens knows what worse state deliveries will be in December!! She was rude and then asked me “if I’d ever worked in logistics”?? Clearly defending their appauling service and my response was to laugh and tell her their service and the colour of their vans were extremely alike “shit brown” of course you’re gonna be busy you’re making EVERYONES life plus your own harder !! If I were any company thinking of using UPS as their main delivery deal then I can only say DONT !!”

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Posted 1 year ago

“Slow late delayed... you have ONE job”

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Posted 1 year ago

“I wanted to send a package with a 2-year-old watch to Garmin for repair. Totally wrong. Constant nagging to the commercial invoice. While I, as a private individual, do send my defective 2-year-old watch to Garmin for repair. I have emailed my invoices separately and in the packaging. Apparently this is a heavy task. I have lost my package with the watch for which I paid 286 euros. Thanks UPS.”

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Posted 1 year ago

“erview Reviews About Ups Reviews 1,884 • Bad TrustScore 1 out of 5 1.1 ww w.ups.ie Company activity See all Claimed profile No verified details yet Hasn’t replied to negative reviews Reviews 1.1 1,884 total 5-star 4% 4-star 1% 3-star”

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Posted 1 year ago

“Their business model is based on a phone contact in the Philippines, and when issues arise they will say anything to keep you happy. It's impossible to phone the local UPS depo. The drivers know this and leverage it to be lazy and inefficient. My advice: AVOID UPS AT ALL COSTS”

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Posted 1 year ago

“If you don’t want to waste your time waiting for unreliable UPS deliveries, I highly recommend using a different company. I don’t understand why some businesses choose them as a partner. I ended up canceling my order and will shop elsewhere.”

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Posted 1 year ago

“Worst company out there. Three days I’ve waited for a parcel to arrive having to leave someone home all day for collection. Three times a day I’d get an email providing a new rescheduled delivery time and yet the parcel never arrives. I even had the warehouse promised me delivery at a set day and time and that didn’t happen on time. I thought Ervi were bad but UPS take the top stop of worst delivery firm out there. I’m thinking to sending them an invoice for lost revenue.”

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Posted 1 year ago

“Ordered 2 items from Musicstore Professional in Germany who elect to use UPS, not my choice. Package 1 received by UPS on 14th Nov so far import scanned 7 times and still stuck in Stanford Le Hope. Seller can't tell me why or when it will be delivered cited "system issues" at UPS. Waste of time even trying to get info from UPS. Package 2 recieved by UPS on 15th Nov, delivered 18th Nov (outwith their stated time window). ?????? UPS are the most useless, customer unfreindly, outfit on the planet. I wouldn't trust them to supervise a chimpanzees tea party. NEVER USE THEM and avoid purchasing from sellers who do.”

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Posted 1 year ago

“Had a delivery out of Tucson on Wednesday 20 Nov 2024, the driver was running late and said the packages could not be delivered. Need a better address. The driver on Thursday 21 Nov didn't have a problem with the same address. Now the two packages are being returned. Customer service on both ups and Amazon suck as they are computer driven, no live person to talk to.”

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Posted 1 year ago

“Totally useless for real businesses that need a reliable service. We buy a lot directly from China, and are telling all our factories NOT TO USE UPS. They lie with dates, lie with updates, and have nobody to actually assist.Its not just once, but MANY times. I cant work out how they survive.”

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Posted 1 year ago

“If there was a ZERO star option that would be a start. Numerous times on numerous orders they chose to deliver the package to an access point for pick up. The original address on the online order was my home address. No changes made on my part. Numerous phone calls later requesting a manager each time. Having to re-explain the issue each time because they do not have a system to accurately detail the ongoing issue. I was guaranteed the delivery at a specific time and of course it didn't happen. The agent on the phone actually hung up. I had to call back and ask for yet another manager who would "escalate the issue". All they do is read from a script and try to apologize and talk over you without giving you the opportunity to speak. Zero problem solving skills. No customer service system at all. Again my package was not delivered as promised. Online vendors who choose this company as there shipper put customers in an unreliable situation. I will NEVER support UPS or any vendor now that uses this company as their shipper. False promises. Zero customer service. Absolutely no training of their staff on how to deal with anything. Managers are useless.”

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Posted 1 year ago

“Terrible Service and Communication Had a delivery scheduled for today, with a promised time slot of 10:30am-12:30pm. Stayed in all day waiting, only to have the time pass with no sign of the delivery or any update. Contacted customer service, which was an ordeal in itself due to the automated system. Finally got through to a representative who was unable to provide any useful information and simply told me to "sit tight and wait". Was assured the package would arrive by 9pm, but the call was then abruptly ended, preventing me from giving feedback—likely on purpose. At 5:30pm, after wasting an entire day, I received a message saying the delivery was delayed by one business day, with no explanation or apology. This experience has been a complete failure of customer service and communication. I will avoid using UPS in the future and cannot recommend them to anyone. Shocking service.”

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Posted 1 year ago

UPS is rated 1.2 based on 2,496 reviews