UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,430 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,430 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waste of time. Awful system I am moving back to Spain and I shipped my own personal stuff in 7 parcels, all numbered, and labelled, each has 3 copies go the invoice form that UPS has online - (why do I have to complete this if I am not selling anything?!). They might not worth lot but I do like my things. And all I have are in those boxes. My parcels were picked up 8th of March. Last update was 16th of March. I have been emailing and calling EVERY SINGLE DAY since then. Talking to one department after another. People telling me they're going to call me in 24 hours and they don't. Repeating my personal details to every customer service person,- Don't you have a decent platform to access to this??!!! And no a single person has given me a solution. Currently : 1)I try to make a claim and the system does not let me. 2)When I call customer services, and when I provide my correct tracking number to the automatic tracking system, they finish the call. I have to provide a wrong tracking number to the machine so that I can talk to an agent. DISGUSTING I had enough. They started an investigation yesterday and to be even worse, in the app it says "Sevilla" when the parcels have not even been exported. Suddenly it says Export scan in London. What else??”

Helpful Report

Posted 4 years ago

“Worst company i have ever dealt with. First they lost my customs invoice that took numerous phone calls and days of delaying parcel then they held parcel until I paid customs tax ( no one at any time explained this had to be paid) once that was paid they delivered and returned parcel 3 times to the depot another 3 phone calls to sort that out finally after 15 days parcel was deliver, was meant to be there in 3 days, I only wish I had read the reviews before using, it took all the goodness out of me sending my daughter something nice, steer clear at all costs, hopeless!!!!!”

Helpful Report

Posted 4 years ago

“Got to be the worst delivery company in the world. Unbelievable crappy service. Tell you to hang on, they will get somebody to deal with your problem. Then leave you listening to music. My parcel has been held down south for a month now. Gonna start legal action. Enough said”

Helpful Report

Posted 4 years ago

“Honestly can’t believe how bad a service is given, parcel ordered a month ago and seems to have disappeared since March the 4th, I have rang customer services three times and was assured I would be sent a investigation link within 15 mins via email! Was hoping for third time lucky today but guess what nothing came!! Honestly I haven’t got a clue what I am supposed to do now and the worst thing is the package contains the items my son chose to buy with his birthday monies. Great work UPS hope you are proud of your services!”

Helpful Report

Posted 4 years ago

“Please stay away from this service, I can't believe a big company like this can't do their job. Not only me but if you see in other reviews people are in the same situation waiting for their package 1 month later and documents going missing. Don't bother calling up customer services either as they are no help and will leave you even more frustrated than you were in the first place. WORST LOGISTICS COMPANY. Quicker method would be to hand deliver.”

Helpful Report

Posted 4 years ago

“UPS is terrible. They don't inform you if they can't deliver your package. They don't inform you of outstanding customs fees.”

Helpful Report

Posted 4 years ago

“Shocking service, customer care was a joke. My package still not delivered after 6 weeks. Rubbish excuses. Just wished that I had read the reviews before wasting my money. Struggling to even get my package returned. Avoid at all costs”

Helpful Report

Posted 4 years ago

“Absolutely useless, never bother to knock, just put a card through the door with Info where to pick up parcel, how do dolts like this stay in business.”

Helpful Report

Posted 4 years ago

“UPS are absolutely rubbish. Have to give one star in order to go forward and did so begrudgingly. Sent a parcel to Spain on 22nd Feb for my neice’s birthday and it still hasn’t arrived, we’re now on 17th March. Hours on the phone and emailing and still nothing. It’s as if no one gives a damn. Absolutely useless. Will never use them again.”

Helpful Report

Posted 4 years ago

“Absolutely awful service will NEVER order with them again!!!!!! Parcel meant to be sent to Liverpool was delivered and signed by some ransomed in France????? A joke hahahaha”

Helpful Report

Posted 4 years ago

“IF ONLY -1000 STARTS WAS AN OPTION, IT WOULD NOT EVEN BE ENOUGH. This package was sent by Seagate on 11th February 2021, on the 19th of Feb, they said they have attempted delivery which was an UTTER LIE as we are company with two receptionist and CCTV footage which we have than checked afterwards and no UPS van attempted anything. Than we contacted them to reschedules for redelivery, they said it was lost and an investigation has been open which is due to be closed by 16th March. When I called them today, they completely denied they have said that it was lost and they claimed the package is ready to be delivered. Than I spoke to a manager called Sam Colipano, who advised me the package is out for delivery and it will reach me before 15:00 on March 16th 2021. I didn't received the package until 15:30pm and therefore I called up UPS, after being on the call for 45 minutes and being passed around like a football, I have been told the package is being processed to be collected. Despite the fact I have been told is already with a driver and out for delivery. They have now refused to give me any further information and I just am out of options now. My package is now officially lost with so many contridicted massages from the customer service and the manager Sam Colipano. PLEASE, IF YOU CARE ABOUT YOUR MONEY AND PACKAGE, DO NOOOOOT USE UPS; I EMPHESIS, DO NOT USE UPS.”

Helpful Report

Posted 4 years ago

“How can they be this bad, and stay this bad? Doesn’t deliver on time. Constantly chops and changes when it says it will deliver. Appalling website ( really really appalling). All in all the very worst delivery company. In fact very nearly the worst company I have to deal with for any product or service.”

Helpful Report

Posted 4 years ago

“Sorry to hear that you have had a bad experience??? Is silly I have been waiting for my parcel from Europe for 7 weeks now and when you track shipment in a morning they says in transit we going to deliver on Monday and afternoon is saying delayed due to brexit and it's been like that for weeks now ... And there is no such thing as customers service you call them and all you can hear is the same what you cen see on website no help at all. So disappointed! It's your parcel but you cannot do anything about it they will hold it as long as they want.”

Helpful Report

Posted 4 years ago

“Will never use UPS again! Paid a premium for a small parcel to be sent express delivery to arrive the following day in Northern Ireland to a laboratory. The parcel was time sensitive and cost a lot of money (Covid19 test). It needed to get there within 66 hours otherwise the test is unusable. The parcel finally arrived 5 days late, by which time the test was unusable and i was unable to take my flight home. The same issue then happened to me AGAIN the following week with another parcel, the parcel arrived to the laboratory after 5 days resulting in ANOTHER unusable void test result and ANOTHER missed flight. I called UPS to question the location of my parcel and they advised that there was a problem with customs papers causing a delay . (Customs papers for Northern Ireland from England??) If you cant deliver a service as promised, don't offer and charge people money for it! I contacted UPS for a refund of the postage charge and was advised that the money back guarantee no longer exists.......disgraceful!”

Helpful Report

Posted 4 years ago

“1Z61R8X76898275608”

Helpful Report

Posted 4 years ago

“A parcel for us arrived at Notts depot on Wednesday we were advised of delivery for Thursday. Didn’t arrive then advised it would be Friday didn’t arrive. Phoned their customer services today Saturday. Who said it may be Monday but not sure! we only live 15 miles away but they are unable to deliver a birthday gift that was for the Friday. Use Hermes or Yodel but don’t use ups if you want anything on time.”

Helpful Report

Posted 4 years ago

“Take notice of the low rating. It will relate to your experience for sure. USELESS, Going to court to get a refund because they refuse Paid for a 4 day delivery. 90 days later they finally admit to losing the parcel. But it's not over, because they have found every excuse they can to drag out the refund process, and now I have to take them to court to get my money back. UPS is the worst company to deal with. They are like children playing a game, making excuses, lying and refusing to do anything they claim to do. In the conversation so far, they have apologised more than 30 times. They repeatedly ask for my contact details and then offer a new review or investigation, assuring that someone will get in contact. I must have had 5 of these, and at no point has anyone contacted me about anything. The continually return documents claiming missing information, when the information is in the document they return. Their stupid behaviour is unbelievable. And then they will suggest you phone their support telephone number, which is only a good idea if you want to be put on hold for over an hour, to finally be told by some manager that they will sort it out, which of course they don't because no-one does anything they say they will do, ever! Ups stands for USELESS, UNDERPERFORMING, UNDELIVERED uPs stands for PATHETIC, upS stands for words that refuse to be submitted here. Use UPS if you don't want you parcel to arrive. Use UPS if you want to waste your money. Use UPS if you want a frustrating period of trying to get a refund, or any answers at all. If you want your parcel to arrive, use another company.”

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Posted 4 years ago

“Small package has been in this country for over a month now, on tracking it says customs checked many weeks ago, they have been saying warehouse scan and package will be forwarded to a ups facility in the destination city but its not moving. poor show from these idiots i will tell supplier in italy not to use this hopeless company. info also passed on to scammers.”

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Posted 4 years ago

“Sick to death of UPS blaming covid and Brexit for delays and missing items. We are getting emails DAILY now from customers. We have contacted your head office, CEO and FB and you are ZERO HELP. You cannoot really blame Brexit for missing items in the UK...Wait yes your doing that also. DO NOT USE. CHECK OUR THE REVIEWS. THEY ARE HAVING SERIOUS ISSUES. ***** STAY WELL AWAY****”

Helpful Report

Posted 4 years ago

“Worst service ever. Never send your parcel through UPS. You will never get it even if you get , it'll be broken and badly damaged. Worst customer service who dont give any update about the product and have no idea of where the package is. Total waste of time and money and yes it is really going to shoot up your blood pressure when you talk to the customer care.”

Helpful Report

Posted 4 years ago

UPS is rated 1.2 based on 2,430 reviews