UPS Reviews

1.2 Rating 2,288 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shame there's not less than one star U -USELESS P - PARCEL S - SERVICE Shame there's not less than 1 star tbh! I first business parcel to a new customer delivered smashed to pieces, although masses of bubble wrap double boxed. Fragile in BOLD written upon the box (4 places) Tapped like crazy! Was there a World Cup on (fancied a kick about) because the parcel was smashed to pieces! What did you do Sail it to Ireland then kick it about after you docked my parcel then handed to my first business customer (smashed to pieces) ! On top of that you charged a fortune and ruined my business connection with my customer! This was October 2020 and still no claim compensation Paperwork which they denied they'd received (good job I sent it recorded you liars!) Suddenly you found it ( how odd) Still awaiting my full compensation (as per my invoice) Jan 21! Sort it out you jokers!”

Helpful Report

Posted 4 years ago

“A nightmare, avoid UPS at all costs. 1) They didn't come to pick up the package as arranged, I had to drop it off myself. 2) Despite their guarantee that all my papers were in order and that the delivery deadlines were met (5 working days in this case), the package was stuck in a depot for 14 days. 3) After many calls, they finally told me that some customs papers were missing! I provided what they wanted on two separate occasions, then silence as the days went by. After insisting for days, finally the package was released. 4) When the delivery man came by with the package he refused to hand it over if the taxes were not paid to him, even though I had paid them online and had all the proof. In summary, this is what I experienced with UPS: failure to respect an agreement with the customer, wrong and incomplete information provided upfront, poorly designed and incomplete online procedures, blame-passing between offices, hiding behind a wall of silence, lack of coordination at all levels encountered.”

Helpful Report

Posted 4 years ago

“1. Estimated delivery window 06/01/2021 9.45-13.45 Then 06/01/2021 by end of the day! Now 07/01/2021 information unavailable!! Every time i have to deal with UPS its stress and waste of my time!”

Helpful Report

Posted 4 years ago

“Terrible !!! I received messages everyday saying address wrong I also provided an eircode to aid a swift delivery. All were correct. I rang customer service to rectify this on four consecutive days. Each customer service representative said I would receive my delivery the next day . I didn't and I still have not reviewed my goods which are worth a significant amount.”

Helpful Report

Posted 4 years ago

“I couldn´t send my parcel to Spain. I understand the difficult situation, but they didn't replay to my emails, and I'm still waiting for part of my money. I do not recommend this company at all.”

Helpful Report

Posted 4 years ago

“I paid for a 1-2 day delivery on 1st Jan and the parcel has still not yet been collected from the drop off at the newsagent 3 days later.. The newsagent says that UPs have not collected for some time and said it could take 2-3 weeks. He has a pile of parcels that have not been collected. I have no idea when it will be collected or delivered even though i paid a premium for a fast service This is an appalling service. Please advise everyone you know never to use UPS again”

Helpful Report

Posted 4 years ago

“The worst delivery company ever. I have now been waiting for a delivery for almost two weeks now, my package was meant to come the next day as I payed extra for this and iv. Been on to customer service and I get told the same thing over and over that it will be with me the following day, and never comes, iv waited in at home as I'm home most days and have took time of work and lost money due to faule Promises. Iv now gave up faith in expecting my package. UPS is the worst delivery company and there thief's.. Please avoid at all costs if u can.....”

Helpful Report

Posted 4 years ago

“Sent my parcel to S.Africa on the 29\12\2020, estimated delivery not later than 01\01\2021. On tracking the parcel after 2 days , the report stated that :-A missing Commercial document is causing the delay.. This message is still there since the 30\12\2020 until today. I'm even wondering if my parcels left Ireland. Should have known..”

Helpful Report

Posted 4 years ago

“Very bad and unprofessional company. They need to really listen at all the bad feedback they receive and take some action. It’s the last time I ever use UPS. Don’t use UPS unless you have the patience of a saint.”

Helpful Report

Posted 4 years ago

“Item ordered from Germany almost 2 weeks ago, then subject to delays due to recent Eurotunnel delays which was fair enough. I got an update in early hours of 31/12/2020 that the item would be delivered some time before the end of the day. It's at a depot 25 miles away in Essex. At the end of the day another update blaming Eurotunnel delays...ridiculous as their location is nowhere it!”

Helpful Report

Posted 4 years ago

“Wish I could give no stars, as a small business owner they have lost 20 out of 160 parcels. They ignore my emails, close open cases without giving a reason even thought some parcels have been missing for 2 months. The dip into your bank account for payments anything up to 7 days later so you canniot keep a track of payments. PLEASE DO NOT USE THEM, I WISH I HADN'T AND IF YOU DO YOU'LL REGRET IT!!!!”

Helpful Report

Posted 4 years ago

“Appalling service Appalling service, or rather lack thereof Item posted via a UK company to Cork, Ireland in time guaranteed Christmas delivery. No sign of item, no update on tracking reference. Inconsistent stories from staff when you eventually get through to someone. Promises of call-back within the hour that that are never honoured. When I called again to ask why I have waited for two responses, not received, I am told that the department is, already closed so the call would never have been forthcoming. I was told they do not have a section that deals with complaints and there are no senior staff in charge. I shall be boycotting companies that deal with UPS in favour of those that use professional Couriers. This blatant disregard for clients and their customers is either a very arrogant move or a fast way to give the competition more business.”

Helpful Report

Posted 4 years ago

“First and last time used by this company! The worst service ever! I recommend everyone don’t use this company as it is only a waste of time and money. Got a text msg with details and tracking number when it will be delivered and they stated has been delivered on a different day!! I was waiting all day for the parcel as it was Christmas present. Allergy they attempt 3 times to deliver my parcel but unfortunately CCTV shows something different ( no attempt has been made), but it never arrived. Called customer service and I spent 2 hrs on the phone having different version of the story such as: 1st your package has been sent back, 2nd your parcel is in the depot, 3rd your package hasnt been scanned from the driver (supervisor), 4th the depot is going call you back like that you can collect your parcel ( supervisor) - this never happened. 3 days waiting for an update ( phone, email, sms ) nothing at all. I wonder why would they have our contact details if then they don't bloody use it. Now this parcel is going back to the sender instead of being in a depot where it could be collected, thanks to this terrible company the parcel can't even be reshipped as the borders are closed. Thank you UPS FOR BEING SUCH AN INCOMPETENT company.”

Helpful Report

Posted 4 years ago

“UPS Nightmare ExperienceThis is Barbara from Whitby Ontario. We sent via UPS a package with birthday gifts for our grand kids living in USA, whom we did not see for over a year now. It's not enough that Covid is our reality and that there is no possibility to travel, but this parcel was lost in the process. We tried to contact UPS waiting on the phone for hours, finally we spoke with a rep and they acknowledged that the parcel was lost and started an investigation. Once it was certain the package was lost, they started a claim which we filled out with a total value of $96, not including $27 for shipping. After a month of waiting, they sent me a lousy $50 cheque. This is not about the money. This was very much about the emotional sentiment since the kids never received their birthday presents from their grandparents. They were looking at the door for a few days and nothing came. This is the last time we will use UPS.”

Helpful Report

Posted 4 years ago

“H5632362349 UPS are SCAMMERS who take customers money and make every excuse not to refund you when they don't deliver or even make attempt and send your itemm back. DO NOT use this cowboy courier firm or give them your payment details, you risk being scammed.”

Helpful Report

Posted 4 years ago

“Way bill number. 1Z74F45F6827556664 Had an Electric Scooter delievered today. Supposed to have been 2 delivered. Only one in the box. The box was left out on the rain leaning against our 4 x 4. Never Kocked or rung the bell. The box had been opened and it looks to me like something was removed from the box.”

Helpful Report

Posted 4 years ago

“The moment I was my parcel was delivered by ups I was like “oh no”. Soon enough, the tracking link that was saying that the parcel was supposed to be delivered today was changed to “sorry we missed you, pick up from the nearest depot”. In a pandemic. Around holidays. Nobody rang the building buzzer, flat door or my phone. Yes I was at home and awake. Called CS and they said they can’t do jack, saying they will attempt again tomorrow. “Well will they attempt the same way they did today, do I have any guarantee that tomorrow someone will actually *try* to delivery my parcel?” “No, no guarantee”. “So you mean to tell me that a door-to-door parcel delivery company can’t guarantee that my parcel will be delivered to my door?” “That’s correct.”. This joke of a company’s attempt at a delivery means I will hopefully jump in their van as they drive nearby, if they even drove near me. Absolute joke. I swear to God I will not order anything ever again that has ups as the delivery company. I also had to spam the tracking link as I received no notification whatsoever either.”

Helpful Report

Posted 4 years ago

“Paid for express next business day delivery and originally informed it would be delivered by the ‘end of the day’ - ok, fair enough that’s still next day. Then check if there’s any update the day it’s meant to be delivered. “Exception!!! Delivery rescheduled” but showing it’s done the hard part and made it from mainland Europe to Castle Donnington (Derby). Call them to be told “for reasons beyond UPS’s control it’s been delayed by one business day”. Once pressed it because clear it was “due to high volumes”. As I pointed out, “well why bother paying the extra if you just ignore it?” and then point out “that it’s now in your care and that fact you’re a bit busy is well within your control. If all roads were blocked I would agree it was beyond your control but if I were running a major international courier, I’d have anticipated Christmas being a bit busy”. All met with a cheery “that is correct”. Oh, and don’t bother with the app - it’s rubbish. The company won’t do anything about this. It won’t even read this. If you have the option to use another courier though, I’d do it.”

Helpful Report

Posted 4 years ago

“The worst courier service ever”

Helpful Report

Posted 4 years ago

“I sent a package with Christmas presents to my family and paid extra to be delivered within 3 days. It's day 6th now and I have no idea where the package is, because they can't track it, but they can assure me it's not lost (but can't tell me where it is, because they don't know... !!). Customer service? I mean if you are very patient you can try, although they will give you exactly the same information you can find on their website, so what's the point? Honestly. Save money and avoid.”

Helpful Report

Posted 4 years ago

UPS is rated 1.2 based on 2,288 reviews