UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,620 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used UPS twice in a month. Shipping both items was stressful and time consuming. The first occasion had customer services instructing me to drive an 80 mile round trip to the depot but upon arrival learned that it closed four years ago. The latest experience involved seventeen phone calls to customer services to resolve a glitch on the website resulting in missing documents. This is review is the tip of the iceberg and does not go in to detail about the incompetence and rudeness of the agents I have spoken to over the last two days.”

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Posted 5 years ago

“Stressful nightmare dealung with lying thieves. Atill waiting for information what is goung on they keep saying need commercial invoices i have sent them many many times to every department I fear my shipment has been STOLEN FROM LONDON HUB and they are making excuses SCAMMING SCUMBAGS”

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Posted 5 years ago

“Promised a refund after 4 customer service people hung up; another told me I had to claim my refund of duty from the Irish govt even though I live in England. The other two refused to give me UPS EORI number so I could claim my refund of duty on a parcel that was returned to Ireland. Nobody cares there about customer service at all. You can't trust what their representatives tell you”

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Posted 5 years ago

“Just take it serouis and keep away. where is my 29 kg go ?lost been calling customers service all I get different lies .been ask to pay for clearnce I did 68 uk pounds still lost no penny back scam company you deserve nothing just shutting down”

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Posted 5 years ago

“Honestly the most consistently poor service ever received. I have had lost parcels, parcels sent back to me in error , website crashing -no labels , denied customer service phone calls despite call log proof. Finally gave up and would give minus stars if it was possible.”

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Posted 5 years ago

“To avoid. Fortunately, I have few packages from UPS because when I do, it's a hassle. The delivery man does not come and if he does by a miracle, he is unable (unwilling?) to push the doorbell button. UPS customer service is useless because after a complaint and request for a new delivery 4 times, nothing happens. The delivery supervisor has the nerve to question my word and defends his delivery man by saying he came (even though all passages are recorded on an app and the UPS call is magically missing). So after 1 week, the package that should have been delivered is still not delivered with promises (lies) that it will be delivered the next business day. So I am now going to pick it up myself at the UPS point because obviously UPS is not able (or too lazy) to make a first delivery as it should have been. No respect for the customer. Avoid using UPS like avoiding the plague if you can”

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Posted 5 years ago

“UPS is a horrible shipping company; extremely poorly managed; awful logistics, tracking useless, customer services rarely knows where package is in transit, super difficult to get ahold of customer services, consists packages being lost or damaged. No wonder Amazon had given up on them and has decided to create fleet of their own!”

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Posted 5 years ago

“it is horrible company, please no one use it. they destroyed all items and charged me a huge money of delivery which took more than 3 weeks while it should takes only 3 days.”

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Posted 5 years ago

“I jus find out my parcel 30 kg from Poland been lost Its heart bearing I post 21 of May and report as lost 31.05.2021 No one contacted me so far So i called and they told. Me case is close and report I lost 30 kg really? Obviously something is not right here Who is responsible for this Its arrived to Uk and gone?? I can't stop crying 1z8x471w6807326686”

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Posted 5 years ago

“The absolute worst company I have ever had the misfortune to deal with send a small parcel to France on next day delivery they held it for a month with no explanation then requested a new contents list even though they had it originally, said they would deliver still held it a few more days then sent it back to me and charged me again for the pleasure had it not contained a irreplaceable photo I would of told them to shove it, send complaint in asking why it wasn’t delivered to destination, didn’t read complaint just said it was delivered back to you today eh great just not what I asked. Ruby Wedding present now needs resending with a reliable company. Avoid them like the plague. Useless 😡”

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Posted 5 years ago

“Stay clear of this company. I incured tax and duty on a small item, that was paid when the item was delivered. I recieved 2 invoices for the tax and duty in the following months after this. I emailed them and recieved no coherent response and have called multiple times only to be kept on hold and had the call dropped. I recieved a letter today from a debt collection agency, threatening that I have 14 days to pay from the date of the letter, the 14 days are up tomorrow.. or it affects my credit rating. I have had to pay a bill that I have already paid. I actually feel violated and threatened by this company. I will refuse to buy another product online that uses UPS.”

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Posted 5 years ago

“I've been talking to customer support every day since the 1st of June to rectify a delivery address on a parcel that's been stuck in the local depot. The service representative always assures me that the new address and access phone number have been saved, yet the following day, I'm always notified via email of either an incomplete address or a lack of a security access code. I've spoken to over a dozen service representatives to ensure that the driver had the correct information. Do not use UPS.”

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Posted 5 years ago

“Beware Beware of UPS they try to steal my parcel how they do that they delayed your delivery without no explanation or reasons they try to delayed it for 48 hours and in meantime they will send an email to the sender pretending there's something wrong with the address or your name and and they said to the sander they try to contact receiver without success after that they give him 2 days to sort it out otherwise the parcel will be abandoned and that is the trick you will lose your parcel what a scambags be careful the only solution go by yourself you don't need anything just your ID and go collect from the depot before is too late”

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Posted 5 years ago

“I am still waiting for my order it has been at the seaside facility for processing since 9jun I have contacted ups several times and given them my correct address Mr Richard Griffith, 5 bontuchaf, carneddi, Bethesda, Bangor, Gwynedd Ll57 3Sn and still hasn't received my order ups are pathetic.”

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Posted 5 years ago

“I have the WORST experience of my life using UPS to ship my thing from the UK to Spain. HORRIBLE customer service. Called everyday for 20 days. Everytime they told me: " I will send a message to the department responsible for that and you need to wait for 24/48 hours." Next day....same thing again. For sure I WILL NEVER EVER use UPS again.”

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Posted 5 years ago

“Umpteen opportunities to put it right but no one.. NO ONE at UPS gives a single c**p. UPS = Utterly Pathetic Service. I have plenty of screen shots about the problems I have been having it’s a shame I can post them here. I’m out almost £1500 and my package is still saying it should be here 25th May… today is 14th June. Won’t respond to emails and they just pass you from pillar to post. Proper dodgy company.”

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Posted 5 years ago

“I have not had a successful delivery without issues, lies, broken promises and so on for over 2 years with ups. I now actively avoid companies who use their as their carrier when ever I possibly can.”

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Posted 5 years ago

“OMG I could not undermine UPS strongly enough there service is appalling every day for two weeks I recited an email to say it would be delivered today I paid €27 for it to be delivered & ended up collecting the item myself shame on you / Des 👎👎”

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Posted 5 years ago

“What a shambles for the second time in as many weeks another if my parcels which was heavy was delivered to the wrong address not worthy of any stars”

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Posted 5 years ago

“UPS collected import taxes fir an item I purchased from the EU then damaged the item in transit. The seller didn’t get the return for over a month as it sat in a UPS depot but did refund me. UPS have refused to refund me my import duty which I consider very poor practice and illegal. I won’t be buying from outside UK again and I wouldn’t use UPS fir anything”

Helpful Report

Posted 5 years ago

UPS is rated 1.2 based on 2,620 reviews