UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,530 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“99% of the delivery drivers are appalling, never delivering to a home address, I always have to chase and find my parcels are at the local collection point. Only 1 parcel in 2 years has arrived properly on time and undamaged. They claim no one was at home but in reality they don't even try. No card in letterbox because it's completely untrue there is always someone in my residence and I work from home !!!! I understand pressure to meet targets, so either the company needs to reassess it's business model or employee more competent staff. You are giving a bad reputation to companies who otherwise offer great customer service.”

Helpful Report

Posted 7 years ago

“I've waited in all day today Tues the 11th June because I was told a package was being delivered. At 7.30pm tonight UPS decided to inform me it will now be tomorrow again by the 'end of day'. I don't think this is acceptable service. This package needs a signature and is stopping me from going out. Terrible Service !!!”

Helpful Report

Posted 7 years ago

“Do not use UPS!! My parcel was shipped using UPS and they said that the parcel had been delivered however we didn’t receive anything. When I went to the website it said that there should be a note saying where the parcel is if the buyer isn’t home but obviously I had no note. I then luckily found that the parcel had been delivered to a local collection point which I went to collect. Unfortunately, the packaging was horrendous and opened probably to see if there was anything valuable inside. Luckily, for me the actual contents weren’t damaged. I highly, highly, highly stress to ensure that you’re not receiving your parcel using UPS!”

Helpful Report

Posted 7 years ago

“They sent me an email that my parcel will arrive "today" and since then 2 days now my parcel still not arrive, chatted with online customer service, the reply is I'll check it out for you ma'am, now still waiting. Worse company. Don't use it”

Helpful Report

Posted 7 years ago

“What a joke of a company. The driver left a note but could not be bothered to knock on the door. The representative practically accused me of lying when I advised her that my office is adjacent to the door I can hear every knock. Refused point blank to believe that I was in office. Vile customer services and now I am left with 150 orders for customers that I cannot deliver today because of their incompetence. DO NOT USE THIS COMPANY. THEY PATRONISE YOU AND TREAT YOU LIKE YOU ARE IRRELEVANT. read the reviews carefully 1's all the way.”

Helpful Report

Posted 7 years ago

“Worst Service Ever, They do not respect customers what so ever. The Delivery driver was so rude, asked for £45.57 Charges before releasing the parcel and when asked how these are calculated then said I don't have time pay cash now or I will take it back. We had no change and gave him £50 note and he replied we don't keep change so had to pay £50 to get the parcel without knowing what we are paying for. Don't use them they are so rude”

Helpful Report

Posted 7 years ago

“Several times I have had parcels coming via UPS, they have never delivered to my address as I wait in specifically for the parcel, they go straight to a collection point...very poor service..”

Helpful Report

Posted 7 years ago

“Worst delivery company out there. No delivery times and drivers will not wait before leaving a missed delivery card. They expect you to wait around all day for delivery”

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Posted 7 years ago

“THEY KEEP UPPING THERE PRICES AND KEEP LOOSING PARCEL AND THE REFUND PROCESS IS A NIGHTMARE”

Helpful Report

Posted 7 years ago

“Delivery not executed. Customer service non existent. Kept on hold for 20 minutes twice and then cut off. I will never purchase anything from any Company using UPS.”

Helpful Report

Posted 7 years ago

“Got a card through the door, said they attempted to deliver. Wasn't expecting a parcel so weren't home. Waited the next day for the next day delivery, nothing!!! Checked the tracking, it stated that we weren't home again!! Furious; as I stayed in waiting for the parcel. I can't create a sign up as it claims the user I'd I am choosing has already been used. Now I have tried nearly every possible combination of alphabetical letters and it still comes back with; user-id already used. Seriously!!!!! I am now stuck at home for another day despite the fact that I need to go fill my prescription.”

Helpful Report

Posted 7 years ago

“UPS guy for postcode BA12 8FW is extremely charming, polite efficient and a welcome joy ringing your doorbell. Always smiling and courteous.”

Helpful Report

Posted 7 years ago

“Totally useless. When I see that UPS are going to "deliver" a parcel I fear the worst. Never attempt to bring anything to my house, just take it to a nearby drop-off location and never communicate what they've done. I dislike them, like really detest them.”

Helpful Report

Posted 7 years ago

“The driver reported, "• Customer was not available when UPS attempted delivery. Will deliver to a nearby UPS Access Point? for customer pick up." The driver should have left his calling card? None was found. I was at home all the time but a UPS van drive past the house at around the time of the stated failed delivery! I reviewed cctv footage but nothing entered through the gate. It appears that the driver is making it easy for himself and having an early finish. No details of the collection point was left. Now I should be paid by UPS to complete the drivers job. Fair is Fair. MKA”

Helpful Report

Posted 7 years ago

“Pray you don't have to deal with the customs clearance advisors at UPS Brokerage. Unable to process simple documents, request the same documents over and over again, Hold your items and then demand storage fees for the privilege! Utterly clueless and calamitous. UPDATE: THE PACKAGE HAS BEEN DELIVERED AND IT IS EMPTY. THIS IS A HIGH VALUE ITEM THAT HAS BEEN LOST BY THE DISASTROUS UPS. NOT ONCE HAVE THEY APOLOGISED. I AM FILING A POLICE REPORT. ANOTHER UPDATE: UPS ARE NOW TRYING TO CHARGE ME FOR THE STORAGE OF THE WATCH THEY STOLE/LOST. A DESPICABLE ORGANISATION RIGHT TO THE CORE”

Helpful Report

Posted 7 years ago

“I am the receiver of a parcel delivered by UPS but the purchase was broken on delivery I contacted the seller who has started a claim with UPS but they do not reply to any emails I would recommend that you do not use this courier company”

Helpful Report

Posted 7 years ago

“I would like to report one of your drivers: I booked a collection for 2 parcels for pick up yesterday. I happened to open my workshop door last evening and noticed your driver parked at the end of my drive. After 5 or so minutes i went outside again and noticed the van was still there as were my parcels ( heavy and large ) by my front door. I gestured for the van to come down the drive but nothing, I went further up the drive and gestured again to come down, again, nothing, so I went up to the end of the drive and opened my gate and went to speak to your driver, who opened the window but stayed in the van. When I asked her if she intended on coming down the drive and collecting my parcels she stated "Customers open the gate for me" I asked her name and she replied "Natasha, I own my name by the way"... I asked her surname which she refused to give .I opened the gate for her to come down the drive, she picked up the parcels, I gestured for her to hang on a moment as I need to speak to her, but she drove off dangerously up my drive at full speed without stopping. I am shocked and appalled at the rudeness and sheer lack of customer service. I noticed that she had also left a "Sorry we missed you note" in my post box. My parcels were clearly visible for her to collect but she obviously had no intention of getting out of her van and coming down our drive to collect. We may only be a small cog in your large company, but we will NOT be using you again, especially as you now have put your prices up and for what? Horrific customer service. SHOCKING! I shall be letting the handmade community know all about your terrible lack of customer care.”

Helpful Report

Posted 7 years ago

“No Delivery, No Contact, No Apology – UPS? NOT FOR ME UPS - absolutely THE WORST delivery company EVER!!!!! Timeline:- Tues 23 Apr 19 - UPS send me an email notifying me that I have a parcel coming. It included the tracking number and my full address including complete postcode. Thur 25 Apr 19 - UPS send another email stating that my parcel will be delivered on Fri 26 Apr 19, no approx time given. Fri 26 Apr 19 - I waited in all day but alas no delivery or ANY FORM OF COMMUNICATION from UPS. I track my parcel and find that apparently the "apartment number is either missing or incorrect". So I am expected to believe that after this parcel had been scanned 14 TIMES by UPS and was "out for delivery", it was only then noticed that the "apartment number is either missing or incorrect?" I live in a house by the way and UPS successfully delivered to my home on 18 March 2019 and it was sent by the same company!!!! UPS made absolutely no effort to contact the sender or me. Mon 29 Apr 19 - I phoned UPS and was told by a very rude woman that part of my postcode was missing, my parcel will delivered on Tues 30 Apr 19 before 11.30am, and then said goodbye and hung up. So thank you UPS for providing such a delightful delivery service, I can honestly say that it is one that I will find very hard to forget - for all the wrong reasons!!!”

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Posted 7 years ago

“The only courier company that have a issues with my address (same for the past 16 years)…. They can't find it...”

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Posted 7 years ago

“Driver pulled up at my gate which was unlocked. He didnt try to open it. Shoved card through the letterbox and drove off. I was running towards him to stop him but he was seconds and gone. Now its impossible to speak to anyone at ups. The driver left the parcel at a pick up point. Not the nearest to me. I have no idea when another attempt will be made. I will be recomending that the firm I bought the goods from stop using ups.”

Helpful Report

Posted 7 years ago

UPS is rated 1.2 based on 2,530 reviews