Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,395 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

Questions

Metrics

1.2

Based on 2,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 16th October 2025

Christopher

Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Virgin Media has been a total disaster. After moving house, the internet never worked, yet my bills went up immediately. I had 4–5 engineer visits, and not one of them solved anything; they just pretended to fix the problem without making any real improvement. You have to check every bill yourself because they keep making “mistakes” that end up costing you money. Their staff either don’t know what they’re doing or simply don’t care. Communication is non-existent and relies entirely on you. You have to spend hours on calls if you’re lucky, or deal with useless chats. They even charge you for equipment you’ve already returned well before their deadline. After months of chasing, stress, and disappointment, I can honestly say this is the worst company I’ve ever dealt with. Avoid Virgin Media at all costs — they will waste your time, money, and sanity. Any of their competitors are by far better in every category.”

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Posted 2 months ago

“One of the worst customer service experiences in the UK I wanted to close one Virgin Media account and switch another to a different provider. It took 50 frustrating minutes just to get this done. I was passed from one department to another, subjected to a tedious "investigation" about my plans, and in the end, I was even punished with a hefty cancellation fee, all for trying to leave a service I found unreliable in the first place. Why do we put up with this? Customers deserve better. This kind of treatment is exactly why people are switching away from Virgin.”

Helpful Report

Posted 2 months ago

“Having my trading account suddenly inaccessible after a withdrawal rejection was terrifying. I was worried about my funds. But Mrs. Mercy and her support team were incredible. They managed to resolve the problem efficiently and helped me regain access to my account and funds. Highly recommended!”

Helpful Report

Posted 2 months ago

Helpful Report

Posted 2 months ago

“I think there is more chance of speaking to the man on the moon than a person from virgin media I have been without email for three days now when you try to contact them you spend an age going through an automated. load of waffle that leads you nowhere designed to put people off I suppose if you just ignore it after about ten minuets you are eventually put through to a call handler they do try but they ca n not do much as someone somewhere in the organisation has decided to do major works on the system without informing the customers they are pretty quick to inform you when they want to put the price up I have been a customer for over forty years but I think it’s time to look at other companies now and see what is on offer it used to be a good company until they became virgin media the it started to go downhill”

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Posted 2 months ago

“trying to speak to someone as in my late 70s not that great with computers and internet for 3 days now trying to access my emails am told need another email addy to get through which i have now got get message that code is sent to other addy seems it may be lost in space as tried several time ,my blood pressure is sky high , starts off when try press this press that when all you want to do is speak to some one. i will be lucky if i get to my next birthday the way virgin treat customers .”

Helpful Report

Posted 3 months ago

“I ordered Virgin Media broadband for my new house on 23rd May. Today, the scheduled installation was canceled without any notification or explanation. I’m now unsure if it will be rescheduled for 30th July or another date. Throughout this process, I explained that previous tenants had Virgin Media, so no new installation should be necessary, but the representative I spoke with didn’t understand or acknowledge this. Instead, she kept mentioning a "blockage" without providing further details and couldn’t confirm if Virgin Media had ever been installed at the property. This has caused significant inconvenience, especially as my partner and I work from home. We’ve incurred extra costs due to the delay, and although I was told these might be reimbursed, I remain skeptical. I was assured there would be no further cancellations, but today’s cancellation came without warning or clear communication. I am extremely disappointed with the lack of transparency and poor communication. I just want a clear explanation, confirmation of the next steps, and assurance that future appointments will be confirmed and honored. Virgin Media needs to improve its communication and customer service in situations like this.”

Helpful Report

Posted 3 months ago

“Dealing with the online trading issue had left me drained. I had tried all avenues before finding Mrs. Francesca’s team. From the start, they were transparent and professional. Their commitment made a real difference, and we achieved a resolution I’m happy with. I can’t thank them enough.”

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Posted 3 months ago

“Being defrauded of $145,000 was one of the most painful experiences of my life. The emotional toll was immediate—panic, shame, and uncertainty. Reaching out to Mrs. Mercy was a turning point. Her team treated my case with care and professionalism. They didn’t make false promises but stayed transparent and supportive throughout. In the end, they managed to recover a large portion of my funds. I finally had something to be hopeful about again.”

Helpful Report

Posted 3 months ago

“⭐ 1 star (because 0 isn’t an option) Absolutely disgraceful experience from start to finish. I left Virgin Media in October 2024, yet have spent eight months battling their endless incompetence, including being wrongly charged for equipment I returned, being gaslit by customer service, and having my credit score slashed by 100 points due to an error they caused - and said they had already fixed. To make matters worse, they failed to notify me about the charge that affected my credit file, meaning I only discovered it after paying for a credit report service out of desperation. I've had to waste hours of my time (which, as a self-employed professional, has a real cost) chasing a resolution that should never have been needed in the first place. Their phone support is unbearable - rude, dismissive, difficult to understand, and downright obstructive. I was spoken over, disbelieved, and ultimately hung up on multiple times while trying to verify my identity using my own account statements. No empathy. No apology. No professionalism. This experience has severely affected my mental health and triggered physical symptoms due to the stress, which I’ve repeatedly communicated - and have been consistently ignored. Virgin Media should be utterly ashamed of how they treat customers. If you're considering joining them, don’t. If you value your time, your sanity, or your credit score, go elsewhere. I wouldn’t wish this experience on anyone.”

Helpful Report

Posted 3 months ago

“If I had the ability to give a zero star review I would. Unfortunately, I have moved to an area where VM is the only option for Broadband. I have never in my life found a company so difficult to deal with, exceptionally poor sales and customer service. Many hours on the phone going around in circles. Agents promising to call back with answers but never do. I have dealt with three agents who all promised the same things. None delivered. This is just trying to place an order and installation. Spoken to my neighbours who all have nothing positive to say about their experiences either. Avoid if you can!”

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Posted 4 months ago

“Do not fall into their trap. Avoid Virgin Media. Worst service. If you call them, they will try to promote their SIM cards and other services but never actually resolve your issues. I requested to move my internet connection to a new address a month ago, and they assured me that 14 days would be sufficient for the process. Despite calling them repeatedly—14 days ago, 10 days ago, and even more times—they kept telling me that I would receive an appointment via mobile. However, I never received any appointment details, emails, or text messages. After moving, I followed up again, and they admitted it was their mistake, promising to complete the process within two days. If not, they advised me to cancel the account. Ultimately, nothing happened. I switched to another service provider, then cancelled my Virgin Media account. Now, they keep sending text messages demanding payment. They seem more focused on money than providing actual service. Even if you sign up for 2GB, you won’t even get 600MB. Do not fall into their trap—worst service ever.”

Helpful Report

Posted 4 months ago

“I am extremely disappointed with the level of customer support I’ve received. For over a week now, I’ve been without an internet connection — a basic service I am paying for — and the way my issue has been handled is completely unacceptable. Support tickets are repeatedly closed with generic advice to “reboot your router,” which has done nothing to resolve the problem. Despite being promised a technician visit, no one ever showed up. I was also told I would receive a callback, but that never happened either. I’ve had to spend hours chasing support on the phone, only to be met with indifference. It’s clear that no one is taking ownership of the issue or making any real effort to resolve it. This level of service is absolutely disgraceful.”

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Posted 4 months ago

“We have been with Virgin Media for ages because we were told that in the area we trade, they offer the best broadband service. Unfortunately we never have cover. We have recently upgraded the business and the lack of internet has been detrimental. We have lost customers. I tried to contact Virgin to discuss but it is almost impossible to speak to someone. Chat does not really work. Automated phone menu is bad and keeps taking you to the start point. When you finally manage to get through someone, they tell you that their system is down and you need to call again in 2 hours...They will not call you back. Honestly it is a joke. Looking forward to change supplier. If this is the best service, I cannot imagine what bad service must look like....”

Helpful Report

Posted 4 months ago

“So, last year I returned a Virgin Media box but was told they didn’t receive it and despite my repeated attempts to say I had sent it, was charged £40 which I disputed. It then went to a credit collection agency and had to pay immediately to avoid further action. Imagine my surprise 3 weeks ago when found out that even though the credit collection agency had informed Virgin last September that it had been paid in full, Virgin had still put a negative on my credit score! I rang Virgin 1st May and was told that it had definitely been paid last September, apologised for the mistake and that the billing manager would correct my credit file and send confirmation via email. Today, after receiving no email and after waiting half an hour to get through, was told that Virgin had NOT amended their records to say that I had paid in full since LAST SEPTEMBER and said they did not have a record of it, despite me giving them all the details again on 1st May!!! Firstly, Virgin need to train their staff not to lie to their customers for their woeful record keeping and secondly am outraged that my credit rating has been lowered with a negative due to their total ineptitude! Luckily, the credit collection agency were also outraged and have also sent Virgin Media letter of complaint as they have record that they had indeed informed Virgin that the bill had been paid in full and not to go to credit agency! This is absolutely unacceptable and will be taking this to the next level - never trust Virgin - awful customer service, guy I spoke to today sounded like he was chewing gum. Also trying to get through to them is like pulling teeth!!! Absolutely dreadful and will not be letting this go as has affected my credit score through NO fault of my own.”

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Posted 4 months ago

“Just upgraded. Told us internet won’t be disconnected.but guess what no net and it’s Friday called them 3 times, told us to wait until 4th call they said there are closed till Monday. Wow I have major submission to uni on Monday”

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Posted 5 months ago

“Thanks you a lot Supreme assets recovery AT G mail .com”

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Posted 5 months ago

“Virgin media are impossible to deal with. I had to ring 4 times to find a customer service officer who would help which was then rapidly sorted- the other times the staff were obtuse to the point of being misleading and unhelpful. I have had many such experiences with Virgin Media over many years I have been a loyal customer for 20 plus years but the service has declined badly My only regret is that I did not do this sooner I shall not miss the poor and expensive service”

Helpful Report

Posted 5 months ago

“All thanks to mrs Olivia for helpin me re-claim my lost $125,000”

Helpful Report

Posted 5 months ago

“I don't recommend anyone to use virgin media very bad customer service I've been waiting for more than a month to switch my account from the old address to the new one and till now it didn't work their employees has no idea what they are doing you ring them they transfer you from one person to the other and your problem is not fixed you chat to them they answer you every 20 to 30 min and never get anything done”

Helpful Report

Posted 5 months ago

Virgin Media is rated 1.2 based on 2,395 reviews