Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a tv which was coating nearly 40,000 ,it's been only 3 years , it got repaired so soon , Dispute Rearly we use the Tv ,A year go I purchased samsung mobile which was costing 67,000 it lasted for year tht mobile also got repaired so soon with In a year so I shifted to OnePlus mobile..... Pathetic means pathetic products from Samsung 😠😠😠 from here on I won't buy any of the Samsung products either iam gonna suggest any of samsung products to my friends family...... Pathetic products from Samsung 😠😠”

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Posted 6 years ago

“I replaced my old lg tv with Samsung. I regret it. Just after 3 months tv stopped working.never buy it”

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Posted 6 years ago

“I will never purchase a Samsung washer again! I was told my washer needed a recall. We are going on six weeks without a washer at this point still waiting on the parts to come in and the repair to be made. It will be easier to just go buy a new washer. The customer service is horrible! Every time I talk to them they say we will call u back and never do. They have given me wrong numbers to call repeatedly. It's like they don't know what the he-- they are doing. I've never dealt with a company with this much trouble before.”

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Posted 6 years ago

“Ordered my microwave on 1st Sep 2020 , and delivery date was 12 Sep 2020. Till 24 Sep 2020, product not delivered. customer care don't have control on delivery partner. very bad response.”

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Posted 6 years ago

“Bought brand new Samsung TV screen went out 3 times two times a tech came out 3 time Samsung did nothing but offer a refund, so after a 3rd time your given a refund and not a functional TV terrible customer service as well”

Samsung 1 star review on 23rd September 2020

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Posted 6 years ago

“Samsung Canada sent us a used tablet for my autistic daughter that we won a contest on autism Canada and the tablet is worth 200$ at stores and they want 325$ to fix the tablet.. what a scam Samsung Canada is never buy another thing from them .. they take people has fools and want to make money off people.. Customer service was terrible I give them 0 stars”

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Posted 6 years ago

“My huge mistake! My experience! My opinion! Talk about buyers remorse!!! BUYER BEWARE!!!! Make sure to read ALL REVIEWS! Customer/consumer reviews and most importantly customer/consumer COMPLAINTS! I purchased a front load Samsung VRTplus washing machine model #WF45N5300AW. You have to do all these crazy things just to use it and to hopefully help with the rancid rotten egg smell that it leaves on your clothes/laundry and continuously comes out of the washer and makes your home smell! No matter what product you purchase to wash your clothes: detergent, fabric softner, color safe bleach, washing beads, etc. You're just wasting your money! You smell none of it! If your lucky you'll get the dryer sheet scent. At first i thought it was the water from the state we were in, then we moved back up north and it's definitely the DEFECTIVE SAMSUNG WASHING MACHINE. I learned all the tricks from the Consumer Complaints and the booklet it came with! Wow! What a waste of money! I called and told them to give me a $300 top loader machine and PLEASE take this disgusting product back. I'm willing to lose hundreds. Unfortunately, due to two surgeries, moving and covid my warranty expired and they had the audacity to tell me that they'll send a tech to determine whats wrong and how to fix, but there is NO REMEDY! IT'S A BAD PRODUCT!!!! And yes they want me to pay even more than i already have! They aren't paying me for working for them when I need to use the thing. Who ever heard of working to use your washing machine?? We have always purchased Samsung products (tv's, refrigerator, appliances, phones, etc. after today, NEVER again! After my experience today, they've officially lost my business! To make things worse, I can't even try to sell the disgusting machine! Who wants they're belongings and home smelling like rotten eggs, and dirty sponge/mop??”

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Posted 6 years ago

“I shopped online which it was really bad idea I can’t remember how many times I try to reach and text to Samsung service or support also I try live chat but that one wasn’t help full long around short I’m not happy at all now I’m try to cancel the deal”

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Posted 6 years ago

“My Samsung dishwasher has poorly designed cutlery baskets. Around the handle to remove them the plastic grills break away letting the Cutlery slip through and stop the lower blade from turning. Because of the manufacturing I would like to have 2 free baskets sent to me in good faith. I am sending photos of the poor quality of this design. I was quoted a price of $150.00 dollars for replacements for your poor quality. Your understanding would be greatly appreciated to restore my confidence in your products. I wait for your reply.”

Samsung 1 star review on 22nd September 2020

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Posted 6 years ago

“Called Samsung for service on our refrigerator. Samsung said we would have a call from AAR Appliances within 48 hours to schedule our time for Wednesday. We had not heard from anyone so we called Samsung back for follow up on Tuesday. They stated after being on the phone for 45 minutes that AAR Appliances cancelled without no reason notated. The Samsung rep called them and they stated they cancelled because of the pandemic. We understand about bonderies during this time BUT we are surprised NO phone call from the company or Samsung. Totally unprofessional and bad business on both parts. We own a couple of businesses ourselves and work in the professional realm. Word of mouth goes along way. Just do good by people and it will come back around and visa versa. We will give AAR Appliances a review as well. Totally disappointing. It was just a courtesy phone call that should have taken place”

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Posted 6 years ago

“I have purchase over 30,000 dollars in appliances from Samsung in the last 2 years. I’m a kitchen contractor. I have had problems with about 4 refrigerators and 2 dishwasher which were never fixed at Samsung’s expense. The last one was a dishwasher that leaked and ruined a full kitchen remodel and the condo kitchen below. I received zero help paying from Samsung which videos clearly show manufacture error but not only can we not get ahold of anyone with answers they refuse to give us the part to fix it. I they have lost a very good customer over this!!! DO NOT GO WITH SAMSUNG!!!!”

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Posted 6 years ago

“I expend around $30k on TVs for my house, $10k for the kitchen appliances, $2k for cell phones, etc. and guess what the microwave stopped working about 14 months later call customer service and they told me sorry you have to call a tech. yourself and pay for the service aren't that nice. pay about $750.00 dollars for a microwave that will only last for 14 months. I will be posting this on FB and all the media available, just to help people.”

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Posted 6 years ago

“Thinking of buying a Samsung Washer or Dryer? Are you ready for BREAKDOWNS 7 times in 3 years? #iboughtalemon? 3 to 10 days of downtime each time? What to do if you have a family and kids? Learn it the hard way like I did! 1st delivered on Dec 2017. BREAKDOWN#1 Jul 2018 - Machine could not spin. BREAKDOWN#2 Dec 2018 - Machine cannot power on. BREAKDOWN#3 Jul 2019 Dryer function not heating up. BREAKDOWN#4 E5 error message: Change of Drum required and done. BREAKDOWN#5 Feb 2020 3E error message: Change of motherboard required and done. BREAKDOWN#6 Apr 2020 Change of motherboard, belt & motor. BREAKDOWN#7 Sep 2020 It tripped the electricity in the house whenever machine is turned on. They say washers and dryers last more than 10 years. #NotMySamsungWasherAndDryer Are you ready for the repair charges and downtime? #MyNextWasherAndDryerWillNOTBeSamsung”

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Posted 6 years ago

“I bought a Samsung smart tv which is 1,20,000 worth.Used it for two years and after that the power indicator started blinking and the tv didn't turn on.We let the company know about our issue.The service man came twice and wasn't able to identify the problem and simply changed the motherboard for 8000 Rs.But the problem still remained the same and we let them know about this and we got no support from the company side.My money went a waste on a worthless t.v which couldn't last 2 years.”

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Posted 6 years ago

“1 STAR IS STILL TOO MUCH FOR SAMSUNG REFRIGERATOR!!!!! I bought a refrigerator from BestBuy on the 4th of July 2019 but it stopped cooling on the first day of May 2020. I couldn’t believe it because it was only a 10 MONTHS OLD refrigerator! I begged them to replace it but they didn't accept and during Atlanta's crazy Covid19 summertime with 3 kids at home; I hade to wait more than 2 months to get it fixed without a refrigerator. Getting the technician was not easy.. you have to fight first!! I made millions of calls to get technical service. When they checked, they said the compressor was broken and I had to wait again to get that part. After 2 months, when the compressor arrived, they realized that the problem is not about the compressor, it was about gas. The refrigerator's gas finished in 10 months!! My mom used the same refrigerator for 20 years and nothing bad happened but our fancy Samsung refrigerator stopped working at all in 10 months. when they fixed, I asked them how they can be sure that it won't have the same problem later. They promised that nothing bad will happen never ever again. anyway.. 2 days ago, it stopped cooling again. it is unbelievable! they of course don’t want to replace it. God knows how long it will take to get fixed. I PAID $1890 FOR GARBAGE. I DON'T WANT REPLACEMENT ANYMORE. I WANT MY MONEY BACK!!!!!!!!!!!!!!!”

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Posted 6 years ago

“Purchased Tab A 8.0 (2019) tablet. For some reason Samgsung device's will no longer allow you to move apps to your SD card. This makes adding a SD card worthless, everything is stored in the internal memory. This includes any data for that app. To move files you have to do this manually taking up time. This is a poor decision on Samsungs part and have yet to come up with a update to ratify this problem. Be aware of this before purchasing.”

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Posted 6 years ago

“The worst after sales service by Samsung, especially if it is in the Warrant period. It's more two months since my Samsung washing machine top load, motor gave way in the month of July 2020. The call center refuses to let us talk to anyone only giving a standard reply we are sorry for the inconvenience caused. The email to their service head has not been of any help. The replacement had come after about a month in the month of August 2020, and the call center from the 21st to the 27th of Aug kept assuring us the engineer would come by 6 pm to attend to the machine but from the 28 of August 2020 they changed their tune to say that the part is still under transit - it is in transit for two months! So it becomes very obvious that the part came but was sold off !! That's the way Samsung treats customers. The people who can do something in the company turn a blind eye - it seems as if they are also being profited. They fail to realize that after a few years the company will not do as well because of the way customers are being treated.!!!”

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Posted 6 years ago

“The worst customer service you could ever expect. I bought a $700 robot vacuum and it continuously malfunctioned. We sent it back at our expense four times to Samsung in a year. They said it ran out of warranty maybe a month or two and they wanted to offer us $200 towards the purchase of a new product of theirs. I own plenty of Samsung products I will never own another. Purely horrible customer service”

Samsung 1 star review on 16th September 2020

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Posted 6 years ago

“I purchased a washer & dryer set on samsung.com The washer arrived with a chip in the door & they sent a technician out 13 days later to replace the door. The dryer was defective or installed improperly by their delivery reps & making extremely loud noises. I called in to get a new one sent out. They said they couldn't send a new one out & the same tech would look at it & fix it if possible. The tech refused to look at it because he said he only had a work order for the washer. After calling in a 3rd time I was told another tech would be sent out. So basically I'd have to wait up to 2 weeks more. Its a shame that I paid good money & have to wait approximately 45 days after placing my order to POSSIBLY have a functional dryer. Tried getting a refund & was given the run around. Im on the phone for the 5th time (been waiting over 53 minutes to speak to an agent). I also ordered a microwave, refrigerator, oven, & dishwasher on August 24th & it was supposed to be delivered today on September 16th. No phone call or delivery yet. Tracking shows as left warehouse but hasn't yet reached xpo delivery hub. So I wonder how many more days I have to wait on that. I own 5 samsung tvs, a vacuum, 4 samsung phones in my home, and tried to buy exclusively samsung products prior to this. Samsung.com service is terrible, delivery is bad. Not happy at all. I will no longer purchase samsung products regardless of the SUPPOSED quality or any sales/promos. Never owned an iPhone but will be buying one next. I used to be a devoted samsung consumer- no more!”

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Posted 6 years ago

“I was on the phone with technical support about my Note 8 issue that I had after update, and lady couldn't help. Well she tried to tell me that i need to press two buttons and stuff...before i called i've tried everything and it didn't worked. She said that i need to send my phone for repair and she asked my credit card information and I refused to give it to her and she put me on hold and then hung up on me after 1hour on the phone with them. Also she had my call back # just in case.... SHE DIDN'T CALL BACK RUDE!!!!! ITS TIME TO SWICH TO APPLE”

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Posted 6 years ago

Samsung is rated 1.3 based on 4,628 reviews