Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY SAMSUNG APPLIANCES! Consumer Alert - Do Not Buy Samsung Kitchen Appliances. In 2017, we purchased a Samsung Refrigerator, Range, Microwave and Dishwasher. 3 years later, all but the range have required repair two or more times! Our dishwasher has been out service for nearly 8 weeks now. JCPenneys is gone, Asurion Warranty won’t replace it because it’s a service warranty only. A&E Factory Service kept us waiting all day, showed up at 6pm to tell us that the technician that was here two weeks ago was wrong; we need a different part and they can’t come back for 17 more days! Calling A&E’s “Customer Service” connects you to some foreign country and a rep that reads to you off a scripted cue card and suggests you should use the website for ‘better service’! May I repeat.... DON’T BUY SAMSUNG KITCHEN APPLIANCES!”

Helpful Report

Posted 6 years ago

“My dishwasher stopped working and was only 6 months, due to COVID Samsung said they could not replace it under the warranty and issued me a “coupon” to buy a new one that didn’t even cover the full cost of a new one. The case manager I spoke with said I would be reimbursed for the new installation. I have been going back and forth since April and just had the new dishwasher delivered a week and a half ago. Now I get a voicemail saying the installation will not be reimbursed to me! I want the phone call tapes pulled! I was repeatedly told that I would not have to pay the install fee again ($200) because I would be reimbursed. This is ridiculous and the WORST customer service I have ever received. They should be ashamed of themselves scamming people during a time like this! DONT BUT SAMSUNG!”

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Posted 6 years ago

“I completely gutted my kitchen in June, order the microwave, stove, dishwasher & fridge in June. Still not any closer to know when the appliances will be here. Thanks for nothing, Samsung! I think three months is way too long to wait!”

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Posted 6 years ago

“I would give them 0 Stars if i could. I ordered appliances from them. Even after relentless follow-ups, they havent delivered my order and they are refusing to provide a status of my order Stay away at all costs”

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Posted 6 years ago

“I had a dishwasher under warranty that broke. Was promised a new dishwasher on 3/5. It is 9/3. I have no new dishwasher. I have about 20 ticket numbers, and have already been holding for 56 min now. The delivery person you chose lost it and you didn’t tell me, they did. I have been without a working dishwasher for 9 months when I just BOUGHT a Samsung dishwasher last year. If I had not called the delivery company I would still think it was on its way!”

Helpful Report

Posted 6 years ago

“Horrendous service. Doesn't care about clients! I regret my Note 20 tremendously! Do not support, Huawei is soooooo much better, they actually do what they say they're going to!!! Went online to Vodacom website to purchase a Note 20, online, the offer was for a R3999 voucher. Phoned my Vodacom store, because we only go through one specific person. The person confirmed in store for me that the voucher is legit, and I must just go to Samsung members to redeem my voucher. I didn't buy a cover in store, because of the voucher. Didn't really have money to spend on a cover. Note on Samsung members there was no voucher it was only the sterilizer, so I had no choice but to apply for it. Had to go and spend R600 on a new cover now. Then after waiting a week for my coupon for my promised sterilizer, didn't receive anything. I got a reference code and nothing more. I phone a week after submission. The guy on the phone informed me that he will escalate the issue, and I will receive notification in a day or two and I will get my link, I am now sitting 3 days later with no link, no coupon. The customer representative gave me excuses, and basically just blamed Vodacom for not putting period of validity. And even after I sat on the phone for 10 minutes trying to find out what the status of my request is. Turns out he was looking at the won't list, so he just wasted 10 minutes of my airtime, for nothing! I have had no contact for the item I was supposed to receive with my phone. Not had anyone been willing to assist me with the voucher that I was promised, and they were your airtime. DO NOT SUPPORT, IF I WASNT ON CONTACT, I WOULD RETURN THIS GOD DAMN PHONE AND SWITCH TO HUAWEI”

Helpful Report

Posted 6 years ago

“Well I can’t even explain how very disappointing I am with my Samsung refrigerator. I purchased less than a year and a half ago and had multiple things break and repairs get rescheduled don’t have parts and more things continue to break and then they keep charging me service fees and labor of $200. This makes me sick That I have to spend that kind of money with a so-called warranty! When calling to speak to a representative I cannot understand them and they cannot understand me and then they bring them out with the wrong part and do not even Address all the problems with my refrigerator. I will continue to write reviews on my issue since no one with the Sampson company can even explain why this would happen to a brand new fridge!”

Helpful Report

Posted 6 years ago

“Due to COVID and delays of almost all new construction supplies and appliances we ordered 3 Samsung appliances early in the building process. During installation we discovered that the dishwasher kick plate was MISSING. Because we were past one month since purchasing, they refused to consider replacing, ignoring the obvious circumstances. What a terrible business model. No flexibility or management skills. For a part that probably cost them under $10, they have lost a very good customer...”

Helpful Report

Posted 6 years ago

“I have had 2 visits to repair my fridge totally $400 on 2 separate occasions this summer by EEFIX, samsung authorized service center. The first repair dated 6/5 did not resolve the issue. i was unsuccessful in reaching eefix via phone as the number listed goes directly to voicemail, or disconnects randomly. I was unable to reach this company, nor did i get a response from the voicemails that i had left. After speaking with samsung multiple times (who has tried their best to wash their hands of this while sweeping it under the rug) and waiting over a month, a mgr from eefix called to schedule repair. The repair man came back out on 8.17 after trying to reach this company for 2 months. He fought with me stating the charges that i would incur on this visit, after i was told the trip and diagnosis charges via a phone call with a mgr that this and the charge for parts would be waived. The authorized service tech got on the phone, speaking another language to his mgr after arguing with me. The repair was to get the fridge working, upon leaving my house, now the freezer and fridge do not work. I received a second bill for 150, with the receipt listing "parts- $150' The initial repair of $253 lasted about a week, this second repair did not last a day. I have called multiple times only to have the phone disconnected before or after i began leaving a message. since the fridge is not in working order and in fact is in worse condition since have work performed by the authorized service agent, i am requesting a refund for the work performed on both dates, as the work performed was inadequate and ineffective resulting in the worsening of the condition of my refrigerator. I have requested a telephone call immediately upon receipt as this needs to be rectified or reimbursed for the lack of work done, leaving an active phone number i can speak to someone in regards to this issue. According to my receipt dated 8/17 i have 30 repair service warranty. I want this reimbursed along with the charges for the initial service. Samsung reps have done nothing on my behave stating the fridge is out of warranty. As the manufacturer they are responsible for their product, service and repair. Imagine taking your car (after the factory warrantee has expired) for repairs. Only to have the car not repaired, and being out the cash for the repair, due to the warrantee expiration. This is a joke, samsung is a joke (customer service what time is typically over an hour) all they do is closed tickets, and open new ones. EEFIX is a joke, they do not have a website, social media account, or anything but a gmail account. This is appalling and a disgrace that i company the size of samsung has inferior inadequate products and support. do not purchase anything from this company.”

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Posted 6 years ago

“bought a defective ssd from samsung. Now having troubles repair/replace it. Their RMA process is a pain. Called them twice and every time something is done in a wrong way. After two weeks of communications with samsung support I am still unable to fix the problem.”

Helpful Report

Posted 6 years ago

“I ordered a tv online, expected date was 3 days from the date of purchase 8 days passed, I never received the TV. They never contacted me by phone or email to apologize for the inconvenience. I had been calling over and over... all they said, it’s on it’s way. Lately I called, they said they said put a trace on it, because it’s missing. They are gonna tell me more tomorrow.... and tomorrow passed I still don’t have a call neither an email from them. I have to call just to get manipulated.... if I don’t get my tv within these next 2 days I will have to cancel the order and get my money back. I wish I just went to target and my stuff. I had purchased a watch from Apple, within 2 days I got my wash....👍 for Apple, & 👎🏾 for Samsung. It’s a lack of responsibility... how can a tv 65” is missing.... and u don’t even contact me to apologize for your negligence....!!!?”

Helpful Report

Posted 6 years ago

“Place a order august 26 today is the 31st, nobody know when the phone is going to be delivered🤔, charge the money same day, the order just say in process, nobody have contacted me about the order.”

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Posted 6 years ago

“I bought a brand new fridge and it had damage to the front doors. I called Samsung and said they won’t do anything about. BRAND NEW APPLIANCE still in the box and they don’t even offer discount or replacement of their out of the box product because it’s been more that 48 hours. I preordered these appliances because I had a contractor coming to do the kitchen and wanted everything ready for them. How dare I pre order my appliances to have all my materials ready and expect this MAJOR company to make sure they keep their customer whole. Not even an apology from the foreign call center employee who broke the news to me.”

Samsung 1 star review on 31st August 2020

Helpful Report

Posted 6 years ago

“delivery date missed, follow up with customer service was painful. On hold for hours - commitments made via chat were not fulfilled supervisors included. They stonewalled attempts to escalate the situation. Once they have your money customer service is non existant.”

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Posted 6 years ago

“Purchased a UN6900 TV on 7/26/00 and 20 days later the TV was broken. A shadow appeared on the left side and as I tried to fix it it started to overheat! Tried to reach tech support and couldn't reach anyone. Tried the Samsung Members app and the so called moderators reported me and banned me for questioning they're fraudulent links they use. Finally got hold of someone and it took a week to get a tech out to look at and another week for them to come out to replace the screen and all the wires. Never again will I buy Samsung.”

Samsung 1 star review on 30th August 2020

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Posted 6 years ago

“Will never purchase Samsung again. You’ve lost a customer for life over one dishwasher. You refused to properly service or replace. Six Samsung appliances were put into service on December 24 ...by mid March the dishwasher stopped working. LED display said LC for leak control. Too many trips out to try to repair and you refuse to replace it. Shame on you for poor customer service. I have since purchased appliances for three house flips and two rentals. Guess what? ...not Samsung.”

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Posted 6 years ago

“I just bought a new phone I was only about a week past my warranty on Amazon and Samsung does not want to give me a replacement they want to sell me a broke phone to begin with and then fix it and send it back to me that's horrible business they hang up on you and their customer support line and act like they can't give you a perfectly working phone from the beginning is horrible business they're nothing but a bunch of liars want to sell you junk and make sure that you're stuck with it I will never mess with Samsung or buy another Samsung product again”

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Posted 6 years ago

“I had very bad experience from customer telephonic and email support services. 2 days back i had purchased samsung galaxy note 20 ultra and add on product. The issue is that the add on product is wrong item had sent by samsung and they made a mistake and denieing to take return back or exchange the product. Samsung customer support team is unprofessional behavior.”

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Posted 6 years ago

“We purchased new Samsung refrigerator in 2016. We have experienced an issue with the ice crusher shortly near the end of the warranty. Needless to say we intermittently received ice from the unit since 2017. Since 2019 it does not work at all. Customer service was nice, but said it’s out of warranty and they will do nothing to help get it fixed. We also bought a beautiful wife and dryer unit. The dryer has been stopping intermittently with large loads for the past 3 yrs. It can’t dry a quilt even though the capacity can hold it. I have contacted Samsung and they said that’s out of warranty as well. Through numerous google info. & YouTube it seems as if both the ice crusher and sensor give problems. Product quality-bad!!! Company backing product-bad!!! Customer service-good”

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Posted 6 years ago

“Terrible experience with trying to get a refund! Samsung was supposed to submit a refund for a brand new washer machine that never worked; after submitting all requested receipts/documentation, it has been over six months and they keep playing games with us. It's been a waste of time on the phone for hours and hours with the excuse that the refund would be mailed soon.”

Helpful Report

Posted 6 years ago

Samsung is rated 1.3 based on 4,628 reviews