Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung shop: FALSE ADVERTISING for note 20 ultra 5G. We select EMI option but these liers charged full amount and when we contacted their support they didn't helped at all and refused with all the facts and blame us that we must have not choose EMI option and now we can not convert into EMI and even denied to provide return and refund. PLEASE DO NOT PURCHASE ANYTHING FROM SAMSUNG SHOP YOU'LL REGRET.”

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Posted 6 years ago

“I want to give 0 star No best service at all My experience with samsung phones are too bad”

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Posted 6 years ago

“I purchase one mobile under Samsung Employee Purchase program. Damaged product has been delivered. I tried and escalate issue to support, manager and even CEO. But no one responded with solution. They are just giving one excuse that you haven't inform us within 24 hours of delivery so you bare the loss. In this pandemic, as per GOV instruction, we shall not tough delivered item for 1,2 days then how can inform them in 24 hours of delivery ?”

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Posted 6 years ago

“BUYER BE AWARE! TRADE-IN PROM IS A SCAM!!! I normally don’t write reviews but thought this review is necessary. I wish I had read the reviews about Samsung company prior to purchasing the Galaxy Note 10+, order #: US167658490 from Samsung. TRADE-IN PROMO IS A SCAM. They waited until they claimed my eligibility to return the Samsung phone had expired before i received an email stating the phone that was traded in DOES NOT MEET REQUIREMENTS! I was not out of the 30 day to return the product so they had to reset the screen to allow me to make the return; also the phone carrier successfully transferred the data from the Iphone to the Galaxy Note 10+ And provided step by step instruction for factory reset. I currently own 3 Samsung TVs (32”-65” smart tv) and was looking at the 75” QLED. HOWEVER, after reading all the complaints for Samsung company I will never purchase another Samsung product. Once I receive refund for the Galaxy Note 10+ I will purchase the IPhone 11 and the LG OLED 75” TV.”

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Posted 6 years ago

“I owned a Samsung TV and refrigerator. Bought Microwave 4 yrs ago from Home Depot and Today door can’t be closed. cheap quality and bad service, Their Mobil web site is slow and not interactive. Don’t buy sam sung products any more. Their products and service went down badly.”

Samsung 1 star review on 12th September 2020

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Posted 6 years ago

“I have ordered samsung galaxy m31 128gb on aug 5th. . In 2 weeks it stopped working completely when I took to showroom they are saying display has gone and they will deduct display amount and give a refund coupon so that I can buy again. . But y should I pay for product which automatically stopped within 2 weeks. .”

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Posted 6 years ago

“I would have given 0 stars had I the option. Purchased Samsung activewash Steam SuperSpeed AquaJet washer and MultiSteam VentSensor dryer four years ago for a home I only live in 5 months a year. Nice looking but useless. Washing tub is large but if more than a set of sheets is put in it takes hours to wash as it becomes “unbalanced” and clothes need to be manually dispersed and time on the machine is added. This happens several times per load. The dryer takes forever to dry and the clothes come out a tangled mess. It takes multiple runs to dry one small load. The dryer was just serviced for the fourth time in four years (remember I only live here 5 months per year) for $400. Samsung has agreed to reimburse me for this last repair but I have yet to receive it. I finally purchased an additional washer and dryer as a back up. I purchased the bottom of the line most basic set and they put the Samsungs to shame. Will never by Samsung again. When I purchased my new set from the same appliance store (only 1 on island I live on) they informed me that they stopped selling the Samsung as there were so many problems and complaints.”

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Posted 6 years ago

“Worst Customer service. Spend hours being tossed around to the wrong departments. Then one rep said I would get a promotional refund and then the other refused and just quoted policy. And then had the nerve to want to give me a $50 gift card for an additional purchase. Are you kidding me!”

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Posted 6 years ago

“do not buy this product after buying a refrigerator it broke in a year. They came to fix this product and after two weeks it stopped working again. They refused a full refund and their customer service is the worst I have ever experienced they are thieves”

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Posted 6 years ago

“Your refrigerator is a piece of junk. 6 years and it's not cooling. My sister purchased a Kenmore almost 20 years ago and it's working perfectly still working. I was always skeptical of your products now I'm convinced. All these negative reviews you really should do better in the future.”

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Posted 6 years ago

“I am having problems with my Samsung Galaxy Note 9. Spent 1 hr. & 35 mins. on the phone with Samsung being bounced around from person to person, & absolutely nothing was accomplished. My call got disconnected at that point; no one from customer service called me back.”

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Posted 6 years ago

“Terrible products. Bought a microwave stopped working within one year. Bought a refrigerator the ice maker stopped working within two years and the refrigerator stopped working on the third year. Come to find out there is NO certified tech in Erie PA. Spent three days on the phone to correct the problem but got no where. Obviously their motto of taking care of customers is not their practice. They don't deserve even one star.”

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Posted 6 years ago

“So i bought a samsung front load washer amd dryer team 4 years ago and it's already curbside.i call samsung and of course...nothing they can do.they give a 10 yr warranty on the motor but the bearings let go therefore being trash... terrible machine !!! First and last time i will purchase anything made by Samsung !!! Complete robbery.”

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Posted 6 years ago

“I am very disappointed in Samsung, I purchased two Note 20 Ultras online through Telus aug 31st, then called Samsung to ensure I would get my galaxy buds live seeing how the phone wouldn't be delivered 5-10 days later. So today I got my phone and registered it to find out by customer service I'm too late to qualify for the buds??? First off, Samsung representative lied to me and second the online chat guy Harry was ignorant. Samsung owes me these buds! I bought two S20 Note Ultras, my wife received hers and the buds and I'm getting screwed. I have been a long time Samsung user and I must admit I am disgusted in their service, they lied to me. I recommend not involving your services with any Samsung product ever. I thought they were great for years, turns out their crooks.”

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Posted 6 years ago

“Absolutely the worst support, I wish I could give 0 stars. I was looking to upgrade my phone and went with the Z Flip. I have Sprint so I bought the Sprint version of the phone, but when I went to activate it Sprint got an error saying it was not bought domestically or it was a blacklisted phone even though I bought it directly from Samsung.com. After hours on the phone with Samsung, and the hours with Sprint support, I was told to just return the phone. Thinking it was a fluke, I bought the same phone again. I contacted Sprint before opening the phone this time, just in case, and they got the same error. I then had to be on the phone with Samsung again for hours and was transferred to the wrong department multiple times. When I finally got in contact with the billing department, I was told I might have to wait up to 4 days to be able to return it. Especially with what's going on now, I want to go to the store as little as possible so I was hoping to return these both at the same time. They finally said they could send me the packing slip right when it can be returned, but we would have to call FedEx to see if it could be picked up from our house or we have to call back again to get a different type of packing label. Love their phones, but thinking of switching to Apple after this experience.”

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Posted 6 years ago

“Although I have always liked Samsung Electronics (TV's, Soundbars, etc.) I WOULD NOT and WILL NOT ever buy another Samsung appliance! I have had a suite (Oven/Stove, Dishwasher and Fridge) that I bought 3 years ago. The oven gets sooo hot that it literally burns my eyes when I open the door. The fridge works fine however part of the Samsung logo came off the first time we wiped the outside. The Dishwasher has already been replaced once and we are having error codes again with it and are having trouble finding a service tech. Samsung will not warranty the work said they will extend the warranty to reimburse me for parts. The last customer service lady I spoke to was rude and could care less how I felt about the products just wanted to get me off the phone. Again I have only owned these appliances for 3 years and unfortunately due to the fact that we had to remodel our kitchen twice due to disaster circumstances (they were in storage during this time) they have actually only been in use for 1 1/2 years not a very good ratio considering we had to replace the dishwasher once and probably will again (with another brand).”

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Posted 6 years ago

“Do NOT buy from this company directly. I have been jerked around close to a month waiting to get the phones that I have ordered on August 12th. Order numbers #US158198164 and #US064840932. I spent over $1500 with this trash company. My orders were supposed to be delivered August 18th, but it is now close to a month after that and they still have not notified me that they have even SHIPPED! I have talked with the representatives several times, every time they tell me they will ship it within 24-48 hours and they would give me an email and still NOTHING. Why should I even bother getting phones from this company if they wont even deliver. Save yourself the headaches and wasted money and just get your phones somewhere else. Never in my life have I been jerked around so much and been told blatant LIES about a simple order that just has to be shipped. If there was a problem like the phones were not in stock or something else they could at least let me know and not LIE to me and tell me they will ship a product right away and then not do it.”

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Posted 6 years ago

“I'm so frustrated!! My 1 year old TV has a warranty and out of the blue I heard a pop sound and the screen when black. My husband called customer service and was hung up on 3 times. After an hour they won't tell give us an option for a repair. Apparently, we have to wait another week before we get a call and maybe someone will contact us. Years ago I would have swore it was the best company but now the customer care and service you pay for ain't worth it and Samsung doesn't care. I will not by Samsung TV again. Buyer beware.”

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Posted 6 years ago

“Recently bought the a71 galaxy phone. Should have reviewed first. Bixby can’t be deleted. We followed the instructions but can’t turn her off. Never had this intrusion with my iPhone. Called Samsung. They said an a10 and 20 allow the user to turn her off. The phone can only be returned in two weeks so we’re stuck until then. Guess the engineers didn’t expect complaints when this model was rolled out. I’m retired. Maybe I have too much time on my hands. Then again, the young lion at the ATT store shares my sentiment.”

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Posted 6 years ago

“Worst services given by service center in Rewa Madhya Pradesh”

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Posted 6 years ago

Samsung is rated 1.3 based on 4,628 reviews