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Samsung Reviews

1.2 Rating 4,721 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,721 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
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Samsung 1 star review on 8th October 2025
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Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Refrigerator model# RF28R7201SR installed July 18, 2020. After several calls with Samsung care I was told the bin for freezer drawer is not included. Seems ridiculous that it is designed for bin, but bin is not included.
Samsung 2 star review on 27th July 2020
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Posted 5 years ago
I have samaung galaxy s9 plus it worked great and very help full all work but when u get new smart phone the price go down more then new price that dont worthy so no one can traded phone. I like to saying about earphone come with phone so if can do guys upcoming phone with wireless earphone make it. Also costumer service said if I go same store they give more price but whe was called they said u dont get that price which very disappointing for I can't traded new phone.
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Posted 5 years ago
I recently bought a washing machine directly from them because they offered a healthcare provider discount. It was scheduled to arrive on Saturday, I received confirmation of a 4 hr time window. It never arrived. After many calls I was told several different things and tons of phone calls daily to Samsung and XPO...it finally arrived on Wednesday. I had called Samsung to complain and requested several times online (by email and live chat) and on the phone to speak to a manager. I was told it was sent to the escalation department and I would receive a phonecall back w/in 24-48 hrs for possible compensation for the huge hassle it was. Several days later....nothing. I called back and they didn't have a record of the ticket number they gave me nor the 50 minute conversation I had w/ Cassandra at Samsung. When I tried to register my product the model number didn't come up. It was the WORST customer service I have ever received. I still have not received a callback from anyone. I will NEVER buy a Samsung product again.
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Posted 5 years ago
Terrible customer service, terrible refund process. It is the worse customer service I have seen in the industry. It is a shame that the top executives of this company are not doing anything about it. I just bought a new note 10 and I can't express enough my dissapoitment with the product. I have not gotten proper attention to my several calls and no a good resolution to my problem! If you are going to buy any of their products be aware!
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Posted 5 years ago
This is regarding my order for Samsung Microwave in the Samsung website. I had placed this order on May 25, 2020 and it has still not been delivered. Initially they told that since the model was not in stock, and they will deliver on July 10, 2020. I have paid extra $140 for installation too. Samsung’s delivery and installation is done by a third party called XPO Logistics. Finally, when XPO guys came on July 10, they discovered that the brackets required to wall mount the microwave is missing. So they took the microwave back. On July 12, XPO contacted me and told me that they have found the missing parts and they will come and do the installation the next day. I took off from work the next day (July 13) so that this job can be finished. XPO guys came in the next day and told me that they never had the missing parts. They themselves were not sure why they came to my house. That was my second day that got wasted. After that I called Samsung and XPO several times, but nobody had an answer about the missing parts and when this delivery and installation can be made. The Samsung website reflects that Model ME21R7051SS microwave, that I have ordered, is not available till September 10th. I offered Samsung a solution that since it is their fault that my microwave model is not available with them, they can send me another 2.1 cu. ft. Over-the-Range Microwave, with the same dimensions, better features, and higher price to me and not charge anything extra. However, Samsung was not willing to accept the solution. I have complained to the Better Business Bureau about this situation.
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Posted 5 years ago
I am not happy very unhappy bought A TV in on May 15th of 2020 the TV is not working properly when plugged into the Arc HDMI pair to q60t sound bar tv keep dropping sound and when use app installed on tv prime video tv says on source ask Samsung to replace tv but all then will do is send not 1 tech but 2 to many hoops to jump through to get a problem fix should have just bought the LG C9 instead
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Posted 5 years ago
Terrible company,bought a refrigerator from them went bad a year later,just given the run a round for two months.I advise never everyone to never ever buy a Samsung product
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Posted 5 years ago
Samsung is the worst company I have ever done business with.I recommend to everyone never do business with them. I bought a refrigerator from them which had a defect.it took them 2 weeks to send out a repairman,he informed them it could not be repaired.It took another month of calling every week several times.before they agreed on a refund.Then informed me since I got rid of the old refrigerator. I can’t get one,I’m out luck very rude.No one told me I had to keep the old unit.I had to buy a new unit and they junked the old unit. I will never buy another Samsung product, terrible company and products
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Posted 5 years ago
I have a Samsung galaxy A20 that has been working fine for the few months I've had it. But last week I received a system update that has now rendered my bluetooth basically useless. It used to have a 30 foot bluetooth span, and now it disconnects if it's even more than 12 inches away. I use my bluetooth every single day and I cant explain how frustrated this makes me. I tried restoring factory settings, but that did nothing. And when I chatted with a Samsung worker online, I was told I need to take it to a service center. If Samsung screwed it up in the first place with an update, then why the hell cant they fix it with an update...
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Posted 5 years ago
Ordered Refrigerator on Samsung.com On the supposed date of delivery had to call Samsung to see what time delivery is and they reported date delayed for 2 1/2 weeks. Finally delivery day and the fridge is all dented up. Had to send it back and call Samsung to send another one and notified them we don’t want to live 2 more weeks using just a cooler. They said it’ll be delivered in 2 days. Guess what? Delayed again! Suppose to limit going out due to this pandemic ... Called Samsung and talked to Jose L. and asked to speak to management He said management doesn’t take phone calls ???
Samsung 1 star review on 24th July 2020
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Posted 5 years ago
Ordered Refrigerator and we had to call on the supposed delivery date to be notified delivery delayed 2 1/2 weeks. Finally get the fridge delivered and when they open the box dents everywhere. Rejected the delivery and called Samsung to have call dropped multiple times. Told them we didn’t want to wait and live out of a cooler for another 2 weeks. Samsung said it would be delivered 2 days later. Guess what?? Nope Delayed again. Suppose to limit going out as much but how can you with no fridge for a month
Samsung 1 star review on 24th July 2020
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Posted 5 years ago
Their customer service and warranties are non existent . They are deceptive and blatantly lie to you to avoid fulfilling their warranty obligations . Never again Samsung
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Posted 5 years ago
Retards won't let me use 2fa.
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Posted 5 years ago
Hi M writing with my utmost disappointment with Samsung. Being a very loyal Samsung user for years, I have to say the treatment I am getting from Samsung is least expected. We purchased a Samsung refrigerator in March 2015. It has not been working for almost 4 days. We have made numerous complaints to Samsung to fix the problem. Once the engineer came and said "the fridge can't be repaired due to internal leakage and since its not in warranty, it a SCRAP". Last year too the fridge stopped cooling and the engineer repaired and took Rs 10000. The quality is highly pathetic. On contacting via mail to the customer care again, I am extremely disappointed to get the "supposedly" best solution to my above query. Vouchers worth 35% for a non functional Samsung fridge withing 5 years of purchase..unfortunately, I will have to seek legal help or resort to other ways of getting an amicable reasonable solution. Still waiting for your immediate intervention and solution. I regret being an Samsung loyalist. Wish I had never purchased SAMSUNG products and faced such an issue which apparently Samsung has no solution for. Thanks Deepanjali
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Posted 5 years ago
Our washing machine is under warranty. We previously had a problem with it that took between 4 and 5 weeks to resolve. We were without a machine for all that time. A week ago (still under warranty) the machine broke down again. 7 days later and all we've had is an email to register a problem We phoned (again) today. The person answering the phone had a very poor grasp of English and could not understand that we had already registered our problem by e mail. She just kept telling us to register by email. This machine cost over 1000 pounds. We will never buy Samsung again.
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Posted 5 years ago
Very happy with the customer care services offered by samsung in Delhi,India. The issue was solved on call throu samsung tutor itself. Thanks alot.
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Posted 5 years ago
Samsung refuses to take responsibility… Samsung refuses to take responsibility for a major manufacturing fault in their washing machines. Instead, they refer you to their 3rd party repairers who charge extortionate amounts to come out and change a card that has a dry joint, It takes less than 7 minutes to change and the cost of the card and the call out is more than £200. I shall never buy anything Samsung again.
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Posted 5 years ago
I am so disappointed with this company and after my last Samsung device stops working, I will never buy anything from this company again....EVER!!! My (water resistant) smartwatch was never submerged in water yet it stopped working when it got wet. I bought the watch in November and 7 months later, I'm considered out of warranty because it was concluded that water damage stopped my watch from powering up! Outside of water damage, my watch IS UNDER WARRANTY! I was charged $200.00 to have my watch fixed. I paid it with a sick feeling in my stomach because I want my watch back, working. Moving Forward, I'm done with Samsung! And had I read the reviews about what happens when your device is considered damaged by water, which I never considered because I read, "Water Resistant" I learned the hard way!
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Posted 5 years ago
Worst phone I had in my life. This garbage is simply stupid. Nothing works,
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Posted 5 years ago
Purchase a television from samsung.com back in May 2020. Was told I received 2600 Point towards my next purchase. Upon my purchase of another television in July of 2020 no-refund or rebate of the points was done. Had numerous calls with the company different departments nothing was resolved. So new customers Please be aware of the reward points. Make sure to get your discount before you make the purchase
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Posted 5 years ago
Samsung is rated 1.2 based on 4,721 reviews