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Samsung Reviews

1.2 Rating 4,721 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,721 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
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Samsung 1 star review on 8th October 2025
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Samsung 5 star review on 20th September 2025
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Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
2 years ago we bought a Samsung dishwasher (dw80m9960ug). It didn't work after it was installed. Called customer service and they sent out a tech and replace the main control unit. Had issues again about a year later, another tech sent out and again replaced the control unit. It has leaking problems, really doesn't wash the dishes any better than my old dishwasher did that was 10 years old. Now another year later and doesn't work. Customer service has been good with Samsung but the product is terrible. We are planning to replace it now after only 2 years (lots of headaches and dirty dishes) and get another dishwasher from some other company. If I could give this product a 0 review is would.... actually about a negative 10!
Helpful Report
Posted 5 years ago
My fridge got damaged in June 3rd. Take 1 week to customer service to contact me to sent the technician to my home. Take 1 more week for the technician to arrive my home. When he came to check the fridge, said the compressor is damaged so Samsung needs to replace it. During the 3rd week, Samsung contacted me and said that they need to exhaust the resource for repairs, so they have to look in a 150 miles radius around my home to see if someone can fix my fridge... really? 150 miles? Is absurd!!! After A few more days, they said that the order to replace my fridge was allocated on June 29th!! So, I have to wait 7 to 14 business days to they schedule the appointment for delivery... it is July 16th and they schedule the appointment for delivery until July 23 at 6pm!! Additionally of the almost 2 months waiting to get the fridge replaced, the customer service by phone is horrible, because they don’t have empathy towards the customer. We have outside temperatures above 90 degrees, and they don‘t care!! I don’t think I will get a Samsung product again!! Horrible experience
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Posted 5 years ago
WORK ON YOUR CUSTOMER SERVICE AND HAVE A SUPERVISOR AVAILABLE FOR ESCALATED CALLS!!!!! I ordered a new fridge on 6/30 and i had a delivery on 7/10 and it was damaged so i refused delivery. i then called on Monday 7/13 to get a new one delivered. the lady on the phone confirmed to have it delivered on 7/15. we called in the morning to see what time it was being delivered and was told between 3pm and 7pm, and will get a call 30 minutes prior to delivery. so i didn't get a call and proceed to follow up with a phone call and got issac- he told me that its apparently on back order!!!!!! so i asked for a supervisor and he did not give me one nor on how to reach one... these people are not helpful at all and just keep giving me the run around!!!!! i just need a supervisor to call me!! i need your SUPERVISORS TO listen to my call with joy and issac!!! issac needs to be fired!!! ***buy only american products!!! this has been a headache and i am the one that's spending my hard earned paycheck in the middle of this pandemic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AFTER TALKING TO JOY.. IM BEING TOLD THEY CAN TRY AND DELIVER IT THIS SATURDAY (18) BUT WITH ISSAC I WAS TOLD AUGUST 13TH!!!! THEY ARE SHADY I AM A VERY UNHAPPY CUSTOMER!! NEVER WILL I BUY OR EVEN THINK ABOUT BUYING A SAMSUNG!!!!
Helpful Report
Posted 5 years ago
WORK ON YOUR CUSTOMER SERVICE AND HAVE A SUPERVISOR AVAILABLE FOR ESCALATED CALLS!!!!! I ordered a new fridge on 6/30 and i had a delivery on 7/10 and it was damaged so i refused delivery. i then called on Monday 7/13 to get a new one delivered. the lady on the phone confirmed to have it delivered on 7/15. we called in the morning to see what time it was being delivered and was told between 3pm and 7pm, and will get a call 30 minutes prior to delivery. so i didn't get a call and proceed to follow up with a phone call and got issac- he told me that its apparently on back order!!!!!! so i asked for a supervisor and he did not give me one nor on how to reach one... these people are not helpful at all and just keep giving me the run around!!!!! i just need a supervisor to call me!! i need your SUPERVISORS TO listen to my call with joy and issac!!! issac needs to be fired!!! ***buy only american products!!! this has been a headache and i am the one that's spending my hard earned paycheck in the middle of this pandemic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AFTER TALKING TO JOY.. IM BEING TOLD THEY CAN TRY AND DELIVER IT THIS SATURDAY (18) BUT WITH ISSAC I WAS TOLD AUGUST 13TH!!!! THEY ARE SHADY I AM A VERY UNHAPPY CUSTOMER!! NEVER WILL I BUY OR EVEN THINK ABOUT BUYING A SAMSUNG!!!!
Helpful Report
Posted 5 years ago
i have a samsung washer that became defective because if a recall there customer service at there recall center is the worst i ever experienced the rep playing music in the background they couldnt find a plumbing contractor in my area due to the covid-19 which is fine. i provided a recite from lowes and they decided to give me less than the cost i paid for the washer but what made the experince worse is how there custom service reps treat there customers which is unacceptable im done with this company and there products and will tell anyone i see purchasing there products the same
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Posted 5 years ago
We purchased this refrigerator thinking it was going to be a very nice addition to our newly updated kitchen. Boy were we wrong. The ice maker was the first indication, it was constantly freezing up on us and not making ice. We were always having to defrost it. Then it started leaking water in all the door bins. Then the whole back would freeze up and the fan could not work so no circulation so then it would get warm. We fixed that but it started up again in a matter of weeks. We had had this expensive refrigerator for less than 3 years. I would highly recommend you avoid Samsung. We have had nothing but trouble with it. My old hand me down garage refrigerator works better than this junk.
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Posted 5 years ago
Samsung first said they would swap out than they said they would refund what I paid for my refrigerator. Than I tried contacting again and they would refund only part. Than I get a an email that they are cancelling refund. I have spent over thirty hours trying to resolve problem. Now they want to give me part and I have to take the decal off. So you have to replace your refrigerator and buy something else without money. So if you want the deal of your life buy Samsung because the product is junk and you can expect to be cheated.there service is very poor
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Posted 5 years ago
Another horrible experience from this company, first it was my exploding washer, then the phone melting just before the recall on it, then my top of the line Samsung refrigerator compressor failed within 3 months, 7 months later my oven self cleaning feature stopped working after the 2nd use, they fought me every step of the way, I had to pay for repairs on everything except the washer, then they didnt give me my trade in option that was outlined in my purchase on a new 75 inch TV they said it didnt show up on their records even though it was on mine, all this was purchased together in a package deal for over $13.000.00 I would never purchase their products again! Customer service absolutely sucked! BUYER BEWARE!
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Posted 5 years ago
be aware guys manufacturing defect on touch panel ( samsung galaxy M 21)
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Posted 5 years ago
I have a s8 plus had a problem with software update, Samsung did let me fix my phone to UBREAKIFIX then I was charged for $50 for software update, it's not fair,no more Samsung phone for me and my family
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Posted 5 years ago
Tried calling Samsung regarding issues with my S9 phone. Spoke with 3 different reps. All 3 reps were horrible, incompetent and rude. Can't believe a company like Samsung would not take customer service seriously.
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Posted 5 years ago
I will recomend not 2 buy any of SAMSUNG product,I bought ac on 29/05/2020.After 12days it stopped cooling I complained on helpline and asked for exchange as the techn.. who came on (19/06/2020) complain said that it is having gas leakage. NEITHER SAMSUNG HAS REFUNDED MY AMOUNT NOR THEY EXCHANGED THE PRODUCT I HAVE WASTED MY 34518/- BUYING SAMSUNG AC.
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Posted 5 years ago
Received a damaged item, they make the customer absorb the frustrations of receiving a damaged item, apparently a $150 broken useless item is more important to them than a lifelong customer. Terrible business model.
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Posted 5 years ago
Good news, bought a new house 1 year ago. Bad news- stocked it with SAMSUNG Apps. Gas dryer quit after 11 months, Samsung gave such a hassle to prove it was still warranty'd, I told em to foxtrot oscar. Spent $300 to get it working. Next time it goes back to Korea.
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Posted 5 years ago
I had bought an ac from bajaj electronics 3 months back no installation yet.First 2 months due to lockdown and the last month I emailed them so many times they reply me back asking model no and date if purchase yet no response.3 days back allotted me req#4305633080 yet no response.their call service is pathetic.their executives cut the call in between and never bother to call back.i wish I could give 0 star. I bought from amazon so many gadgets best service. Pls dont buy from Samsung.
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Posted 5 years ago
Stay clear of Samsung as a company , their warranties are fake . There’s a real enethicsl culture in the company regarding their responsibilities to their consumers under the acl Australian consumer law . They use all means to avoid their commitments .
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Posted 5 years ago
Faulty galaxy buds under warranty . They lied and deceptively manipulated situation to avoid replacing them with new pair and then stopped all communication with me . Unheard of !!! Has to be the worst company I have ever dealt with
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Posted 5 years ago
My tv was purchased new In November 24 2019 it was defective got in touch with Samsung returns and refunds they created a ticket sent someone out to pick it up and they came and got in 2 days , 2 months later and many phone calls they sent a link to apply card numbers for refund say it should post in 5 to 7 business days and it didn’t so called them back for them to have the nerve to tell me that I must have put in wrong numbers and my refund was sent to someone else , um no you somehow screwed up so they say have to wait for them to get it back from the bank , so two more weeks lots of supposed supervisors and still no refund said they would contact us well I waited until four days ago I got a text said it was from Samsung and my check was being airmailed , I waited two days and no check so I called and the operator had no knowledge of this text so I was put on hold for 2 hours and 47 minutes for them to tell me that when the bank releases the money it will them be airmailed , well I will never get anything made by Samsung again and I’ve told all my friends and family the same . I even emailed corporate a month ago and still no reply , it’s just ridiculous!!!!!
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Posted 5 years ago
Those fuckers sitting at customer care are really shitty people, they are so rude... I will never buy Samsung in my life bcoz they give u very bad service...they delayed my shipping and promise me to give $200 gift card and now they denying cheaters assholes...
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Posted 5 years ago
SAMSUNG WARRANTY IS FAKE. I have samsung galaxy buds that I bought from Amazon Canada on 23 December 2019.I got complaints from my friends and famile who suffer from WHISTLE AND POOR SOUND QUALITY while calling me.Also the overall SOUND QUALITY IS POOR while listening to music.I contacted Samsung Canada.They said I have US MODEL WITH WARRANTY and transferred me to SAMSUNG USA.The Samsung USA said I need to go to SAMSUNG CUSTOMER SERVICE IN CANADA.I did.After all this long journey,Samsung customer service said I need to TRAVEL TO USA TO FIX THE ISSUE! THEY CANNOT DO ANYTHING. THE GIRL THERE DIDN'T EVEN SAY SORRY.SHE SAID GO TO USA WITH YOUR AIRBUDS.WE CAN DO NOTHING HERE FOR YOU! SO THE AIRBUDS ARE USELESS NOW. WASTE OF MONEY,HORRIBLE CUSTOMER SERVICE AND FAKE WARRANTY!
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Posted 5 years ago
Samsung is rated 1.2 based on 4,721 reviews