Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,929 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 14th August 2025

1496

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I picked up the Tibia Dorsi Calf Machine & it functions like it should. That was a major leap, as the last dumbbell rack they sent was damaged, screws stripped & package was absolutely mangled. The customer service was absolutely brutal to work with, as they wanted me to return it & had to piece 2-3 boxes together, along with packaging tape. The whole customer experience was a major hassle & I am sure their business model hopes that people just keep the faulty equipment, as there is too much work to return it. Fast forward months later & there is still no credit to my account. Love that they are trying to bring value to the home gym crowd, but cutting too many corners.”

Helpful Report

Posted 3 years ago

Hey Justin. Thanks for the candid feedback. We are constantly looking for ways to improve our cusotmer service and currently reviewing the returns process you mention. In terms of the order you reference, we were able to locate it and confirm the refund was process when the item was received back. Thanks for being a customer and we hope you'll shop with us again soon. If there is anything else we can do to help you, please don't hesistate to reach out.

Posted 3 years ago

“I. Have not. Received my Purchase”

Helpful Report

Posted 3 years ago

“I placed a $3000+ order which included an adjustable bench and two pieces of flooring. The bench was missing a piece so I emailed them and received an email saying they’d mail it out. Still hasn’t mailed. But the worst part of this horrible experience was when I received the wrong color flooring. I ordered blue crumble and received black. I know that sounds petty but I spent over $400 on this flooring and wanted what I ordered. I emailed customer service and Joanna said they’d mail the correct flooring to me and that I would have to mail the wrong flooring back to them. Um excuse me? Do you know how difficult it is to roll up what felt like 100 lbs of flooring and squeeze it back into its box, not once, but twice, and then send it off to FedEx? Why should the customer be grossly inconvenienced when it’s Titan Fitness’ fault for sending out the wrong products in the first place. My time and energy is precious and I don’t want to spend it on fixing YOUR error. Stay away from this company. They don’t care about their customers whatsoever.”

Helpful Report

Posted 3 years ago

Hello Merina. We sincerely apologize for the experience you had with the order. Customer experience is our top priority so we appreciate the candid feedback which is useful as we review our returns process. In regards to your order, we've reviewed the communication you had with customer service and found that you decided to keep the wrong color flooring. For the part replacement for the bench, we sent you a seperatre email and have not heard back. We'll give you a call to ensure you have everything you need.

Posted 3 years ago

“Poor Customer service. Had my ordered canceled when I inquired about my order never being shipped. Stay Away!!”

Helpful Report

Posted 3 years ago

Hello John. We sincerely apologize for the lack of communication on our end regarding the cancellation of your order. Our system notes indicate that the order was canceled due to the item being on a stalled backorder. Our intentions are to always ship all of our customer's orders; however, there are rare times that our inventory has been delayed beyond a reasonable time and we must cancel the order. We are working very hard to increase our on-hand inventory to avoid these situations in the future and we hope you will shop with us again.

Posted 3 years ago

“I bought fan bike from here and the speed sensor broke on me within a month. So titan decided to send me the new bike and I had to send the first one back. Second bike came in, I spend hours to put it together and I notice that it was missing the sensor parts. So titan decided to give me full refund. Of course I had to pack the bike on my own, so I can send it back to them. packaging cost about $20 of tape. Bike was send out 12/09/2021 and today is 01/16/2022 I still haven't receive my money back. I have been trying to reach their customer service. They told me wait 7-10 business days. And they are telling me they didn't receive the bike yet. I send the bike though the FedEx ground (titan gave me the code)”

Helpful Report

Posted 3 years ago

Hello Robin. Thank you for your candid feedback regarding the issues that you experienced with our fanbike and we are very sorry to hear of these issues. I reviewed your account and was able to verify that the return was picked up, but lost in transit which is the cause for the delay of issuing the refund. I have issued the refund for this and you should see these funds within 3-5 business days. I have also added rewards points to your account for the inconvenience. If there is anything else we can do to help you, please don't hesitate to reach out

Posted 3 years ago

“Polite customer representatives, but the service is extremely not efficient. I had to call and email many times before I can even get some of the refunds and when I received some of the refunds, it was not the right amount. Had I not called and emailed them, I would probably get nothing back because they only process my refund when I called and emailed after the items had been received by their facilities for many days(some even weeks). They told me I would get $919.72 back from an order and I checked my bank this morning and saw that I only received $766.44 from that order. In addition, there are still items that had been received by their facilities in December, 2021 that are worth more than $1000 haven't been refunded and I am not sure how many more times I have to call or email before I can get those refunds.”

Helpful Report

Posted 3 years ago

Hello Zhanhua. Thank you for your feedback regarding the issues you faced with our return process. We sincerely apologize that receiving your refunds was way more difficult and time-consuming than it should have been. We recently launched a new system and are working hard to resolve some of the remaining issues. We hope to have these wrinkles worked out shortly so that all of our customers can have a smooth experience. We were able to confirm that all of the due refunds have now been issued and should show in your account within 3-5 business days of the issued refund.

Posted 3 years ago

“Titan is considering the budget friendly company. I have never ordered from them before because of the poor quality of their products and the bad customer service I was told they have, the saying of you get what you pay for. Having said that The one item that Titan is said to of actually got right is the 300lb weight stack lat tower. When this came into stock for a back order I had an option between this and two other brand. I chose Titans and a friend of mine chose one of the other brands. He got his in 3 weeks and I am still waiting for mine as of October. Every time I call to see the status I get a different answer from every customer service rep. “Waiting for our restocks, still waiting for them to be unloaded at the LA ports” so on and so forth. When I called last week to see the status I was told you were getting a shipment in and that I would be on that order. As of today I was told they were already allocated to different orders and the next supposed shipment is due for 01-03. I can’t be told where I am at on the wait list. All I can be told at the end of the conversation is “thank you for shopping with Titan fitness”. I had a few friends ask me when when thr back orders were available if they should try to grab one. I told them absolutely not, choose something else. The fact that Titan still allows customers to place back orders so horrible customer service. Titan should lean from other companies, if it’s in stock you can order. If it’s not you can’t place a back order. A very unhappy customer!!”

Helpful Report

Posted 3 years ago

Hi David. Thanks for your candid feedback and we're glad to hear you gave Titan Fitness a shot. Over the last few years, we've made major improvements to our product line and have heavily invested in our customer service team. In regards to your order, we sincerely apologize for the delays you've experienced. As you may be aware, there is an ongoing, country-wide shipping issue at the ports that is causing major delays getting incoming product to our warehouse to fill backorders like yours. We appreciate your patience and we will ship your order as soon as possible.

Posted 3 years ago

“Bought a T3 short series Titan Fitness rack. The finish quality is incredibly poor. MANY scratches, blemishes partial areas the powder coating was missed.”

Helpful Report

Posted 3 years ago

Hi Jay. Thanks for taking the time to provide a review. After looking into this matter, the order including the T3 rack was made nearly 5 years ago. Is the feedback you provided in regards to the item condition when delivered or after years of use?

Posted 3 years ago

“The worst customer service I have ever experienced. I was double charged for an order and called their customer service. They did not address my concern with the double charge but instead initiated a return for me to “fix the problem.” They did not listen at all and returned one of my items before it was delivered by rerouting it to their warehouse, but have not refunded me. They have never apologized for the issue they caused in the first place. They finally admitted that they had no idea about the double charge yet it is money missing from my bank account that went to them and was initiated by their system. Their phone manner and emails are rude and they will ask for information to “solve” the issue like a tracking number then say it does not work, yet they gave me the number to begin with. Buyer beware! They hide the negative reviews on their website so it looks like they are a better company than they are. I will never buy from them again!”

Helpful Report

Posted 3 years ago

Hey Caleb, Thanks for providing your candid feedback. We sincerely apologize for the poor experience you encountered and our misunderstanding of your issue. We take pride in providing great customer service, so we will take a look back at your situation and use it as a training opportunity for our team. Please let us know if there is anything further we can assist with. - Titan Fitness Customer Support

Posted 3 years ago

“Had a bad experience with Titan. I ordered a safety squat bar from them on October 5th. Fast forward to today (November 15th) - I still haven't received my bar. Reached out to them multiple times throughout October and they said it was "on the way". Decided to not wait (currently training for a PL Comp) and buy one from Rogue. It came in in 3 days. I then asked Titan for a refund on 11/3. They said it would arrive in 5-7 business days. Obviously that time as passed - still no bar, or a refund. Be careful when doing business with this company.”

Helpful Report

Posted 3 years ago

Hi Jon. Thanks for your honest feedback and we truly apologize for the frustrating experience. Unfortunately, your delivery was lost in transit by the carrier which caused the delay and some incorrect update information to be communicated. We take your feedback seriously and are constantly working with our carriers to ensure our customer fulfillment promises are met. I can confirm your refund was issued, so you should see it within a few days in your account. We hope you'll give us a chance in the future to provide you a better customer experience.

Posted 3 years ago

“Poor customer service regarding missing items from shipment.”

Helpful Report

Posted 3 years ago

Hi Adam. We appreciate your feedback and want to make this right for you. We reviewed our system and weren't able to find any contacts regarding missing items from recent orders. Please contact our customer service team about the missing items and we will take care of it as soon as possible.

Posted 3 years ago

“Last product I ordered from them, an ezcurl bar, didnt even ship in a box. Fedex label was ziptied to the bar. It took over 2 weeks to ship.. and I posted a review stating as such and it turns out, they hide negative reviews.”

Helpful Report

Posted 3 years ago

Hi Michael. Thanks for your candid feedback and we apologize that your order arrived without any packaging. Recently we've made major improvements to our product packaging to eliminate situations like this. We are also constantly working with our shipping carriers to ensure they properly handle our irregular-sized packages. Regarding hiding negative reviews, this is not something we do. However, there are certain requirements that if not met will lead to a review not showing online. If there is anything else we can assist you with, please don't hesitate to reach out.

Posted 3 years ago

“Got the leg extension machine today nice piece of equipment… but didn’t receive front stability foot. Called customer service and was put on hold for 2 hours also hung up on 2 times. But finally talked to someone who was totally unaware of any parts information. Finally Binged the specs and told her what I needed and the kicker now I have to wait 3 weeks for the part?? In the end nice machine I would say solid steel directions suck if you’re not mechanical May have some issues otherwise took me 45 minutes. Good luck 👍 with customer service if ever need it!!”

Helpful Report

Posted 3 years ago

Hi Brandon. Thank you for the honest feedback regarding your product issue and customer service experience. We are working diligently to improve our parts availability and replacements process but definitely still have room for improvement. In regards to call wait time, we are experiencing a higher than normal volume but still aim to answer every call within 5 minutes. It sounds like we didn't hit our goal in your case, but we will definitely use this as a learning opportunity going forward. If there is anything else we can help with, please reach out to us.

Posted 3 years ago

“I purchased 4 different items and they showed all in stock. They claimed delivery within 7 days of purchase. It’s going on 3 weeks and they haven’t shipped a single item yet. Oh they will show a tracking number with fedex but upon checking with fedex they show it has not been picked up by carrier. Then when you call customer service they give you lip service about shipping delays and to be patient. They took my money with no problems but are a bunch of liars. They are unreliable and I tried canceling order and they said they can’t cause it’s been shipped. (Lies)”

Helpful Report

Posted 3 years ago

Hi Daniel. Thank you for your feedback and we apologize for your experience. During the time of your order, we were experiencing delays in carriers picking up our outbound shipments to customers. We are happy to report that these issues have subsided and we are back to shipping most in-stock orders within 24 hours.

Posted 3 years ago

“I ordered a heavy bag. They sent me something completely different and then offered me 10% off of the heavy bag as long as I return the items they incorrectly sent me and print out a label and basically fix everything they messed up. Customer service was ok but they definitely messed up big time. The whole process is very frustrating. Do yourself a favor and just order from someone else or you’ll be annoyed.”

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Posted 3 years ago

“They get 1 star because they only sent me 1 of the 5 products that I paid for. They assured me they would ship the rest in "1-3 days" on August 9th. It is now August 20th and they refuse to acknowledge their abject failure to ship or provide any explanation for why they haven't. Pathetic customer service and I will be filing a claim with the BBB if I don't get my products in the next week.”

Helpful Report

Posted 4 years ago

Hi David. Thank you for your feedback regarding your experience. We sincerely apologize that a few items were missing at the time of delivery. Our system indicates that a replacement for the missing items was delivered on 8/27. We regret that we did not meet our delivery promise and hope that you will shop with us in the future to get the experience you deserve.

Posted 3 years ago

“I spend 2,100$ for a functional trainer arrives in 3 days, I then order a simple 57lb bench and I got to watch it bounce all over the West Coast trying to make it to Boise, ID. The Fedx or whoever handles the shipping of smaller products flat out sucks. Think I’m kidding just look at this nonsense as the simple bench I ordered bounces all over the SW trying to find Boise ID. Come on Titan let’s get the logistical part figured out. UNSAT!!!”

Helpful Report

Posted 4 years ago

Hi Douglas. Thanks for your honest feedback and we truly apologize for the frustrating experience. After looking into your order, I do see where FedEx took this out of the way for delivery and then ultimately lost the order. Unfortunately, once the carrier has the order in hand, we're unable to control the delivery route of the package. After checking our system, we were able to confirm that a full refund was processed for you.

Posted 3 years ago

“I ordered a Hack Squat and as I tried to put the machine together the metal was improperly put together to where the pieces did not fit. I had to reconstruct the pieces myself with an electric saw and hammer in order to get them to fit, the process took 6 hours to finish. When I reached out for some form of compensation they didn't seem to care, telling me the machine was self damaged, not even considering that it was poorly constructed on their end.”

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Posted 4 years ago

“By far the worst customer service i understand they're are a cheaper brand but if i order a barbell and the barbell can't even come packaged in a box they literally had a plastic bag over part of the center of the bar and nothing covering the ends. The bar came dented and rusted a bunch of scratches. Called and emailed to get another bar sent because of the terrible packaging and they do nothing to meet the customers they don't care at all to give me a $25 off my next purchase not even offer to refund my order or send another bar nothing of the above will never buy from them again i rather pay more money to get quality equipment with good packaging and great customer service do not recommend period!!!!”

Helpful Report

Posted 4 years ago

Hello Josh. Thank you for your feedback regarding the condition your item arrived in. Our product development team appreciates this feedback and we use it to continiuously update our quality and packaging. We were able to review your account and determined that we did offer you a partial refund to keep the item as is, but you ultimately decided you wanted to return the bar. If there is any outstanding issue with this order, please don't hesitate to reach out to us for assistance.

Posted 3 years ago

“I just received (after 4 months late) the landmine attachment and I am really disappointed with the quality. The paint is not of good quality and a lot of scratching. It is not normal to receive damaged products like this. In addition, all the attachment and the bar turns so impossible to put plates on the sides if you are alone. Bad design. Not to mention that I paid for 2 separate items instead of the combo which was cheaper. The customer service girl couldn't care less and didn't want to adjust the price.”

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Posted 4 years ago

Titan Fitness is rated 4.5 based on 27,929 reviews