UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,430 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,430 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UPS really bad experience! I was sent two packages (together) from Italy to London, I paid for the delivery at home and they assured me the arrival in 4 working days. they lied updating the tracking and writing that I was not at home for delivery when I was waiting for them, they lied when they wrote DELIVERED and instead I had not received anything, they lied again when I called them saying that there was a problem and I would have received the parcels at home within two days, after two days they said another day, and in the end they left my parcels in two different collection points and even put one in the expiry time! after 11 days I also had to go to take them myself!outrageous!”

Helpful Report

Posted 5 years ago

“I paid for something to be delivered to my house, only for UPS to leave it at a random shop that isn’t even the one next to my house. I haven’t asked for click and collect and was at home (working from home), ready to answer the door. I have been home all day, and called customer service to enquire about this. They informed me that apparently the driver attempted my house but I wasn’t in. I had been in and had been ready for the delivery all day. I don’t understand why the delivery driver would lie, except that maybe he was put off by the traffic on my road, but that is disgraceful! I paid for something to be delivered to my house and not click and collect. They had no solution except that I go and pick up my delivery, on a week where I’m really busy as it is and had scheduled deliveries do that I can get things I need to my house! Terrible service. If I had the choice, they’re the last service I’d use for deliveries. I sadly didn’t have the option because I ordered through a company that used them.”

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Posted 5 years ago

“Parcel arrived from china airway duty for 16kg parcel parcel lost 1kg from air port to my home , 8 items missing , not found refunded shipper , lame excuse made ,”

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Posted 5 years ago

“Absolutely HORRIBLE! My parcel was supposed to be delivered on the 24th of July then changed to 27th July so I went to the shop at 9:00 am instead of 10:00 and stayed until 7:00 pm instead of 5:30 pm. I tried to contact them by telephone..no joy..tried to chat with the virtual option ..no joy.. sent email..no joy..sent mobile number for SMS message ..no joy,, it was an important parcel but thanks to UPS it went in the drain, So no more UPS. I even paid my vat and clearance charges in case I am out so they can leave with the next door but NOTHING..”

Helpful Report

Posted 5 years ago

“They don't turn up when they say they will, tracking system is next to useless and automated phone system which tells you exactly the same thing as the online garbage. Customer support not valued in the slightest. Avoid and use someone else.”

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Posted 5 years ago

“Failed to deliver my parcel, failed to find out where it was after 10 days. Their customer support team is terrible - very friendly, but not at all helpful. They will only speak to the shipper, not receiver....because that is really helpful when they say they left the parcel somewhere at the receivers address, but don't know where! UPS offer no tracking, so expect to wait in all day....and hope they actually manage to deliver (after all they are a parcel delivery company, how hard could that be....)”

Helpful Report

Posted 5 years ago

“Paid a significant amount for postage received an email at 07.35am Weds morning 22nd July to inform me item would be delivered before end of day thurs 23.July its now almost 3pm after changing my plans and waiting in now get a message no explanation telling me item will be delivered anytime tomorrow Friday 24th have made plans for weekend based on their correspondence have informed seller of my purchased item the goods will be coming back and will not be accepted and they need to find another courier service will never ever purchase anything if i see the name UPS attached JUST gladly take your money waste your time and feed you lie after lie”

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Posted 5 years ago

“So after ups had delivered my parcel to the incorrect address, on previous delivery. I had to figure out where it was and pick it up myself. Now they have delivered a parcel, but the contents which are very expensive have been completely broken, and i'm having to send back to the sender, UPS are probably the laziest and carless shipping company I've ever know. This whole issue has cost me around £2200 and UPS won't to help at all or assume any responsibility”

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Posted 5 years ago

“After 4 days and 100 times I call Ups hearing deferent funny lies and waiting and waisting my time Friday Monday Tuesday finally on Wednesday bloody ups delivered my package, but Only 5 out of 10 items and 1 item is damaged and dirty. I don’t know how to thank UPS shame on you.”

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Posted 5 years ago

“scheduled delivery date not met. i called, i get someone who can't tell me anything at all about when my delivery will be. i call back the next day, delivery date not known still. today i call again and ask where my parcel is, no answer. they open an investigation they said and someone will call me back in an hour... still waiting. company i bought from said ups missed a connecting flight with my package. ups deny this. yet i can see my package has been stuck in the far east for 6 days, now its in germany. why? they can't tell me. rubbish service”

Helpful Report

Posted 5 years ago

“It’s the third day and I’m waiting all day long for my delivery they continue with deferent lies and stories like holding on the package from sender or rescheduled delivery time by myself and having wrong flat number, all incorrect sender and I we haven’t done anything from the beginning the address was right and still is. Just to let you know UPS is a pure... Don’t trust them at all.”

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Posted 5 years ago

“Today again I’m been waiting all day long to get my package and nothing, a funny excuse they said the sender held on the package, I called the sender they said we didn’t do that. Shame on you just waisting people time. Shame on UPS”

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Posted 5 years ago

“Rubbish!!! Was meant to have a delivery today. Was informed that the full address is not on the label. Checked tracking and my full correct address is on there. The excuse was ‘sometime label printer can cut off the address’ ARE YOU FOR REAL?!!!’ You’re a delivery company you’re job is to check if the full address is on there before leaving the depot! What a rubbish excuse.”

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Posted 5 years ago

“The worst delivery service”

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Posted 5 years ago

“The worst and annoying delivery service ever. On 17/07/20 EST time was 12:10, I’m been waiting till 5pm, I called costumer service he said you will get your item by 19:00. I asked what if I don’t ? it’s guaranty he answered. I’m been waiting for another 2 hours nothing called again and explained the issue but they cut the phone off three times I called 19:10 they didn’t know what happened and they’ll reschedule delivery for Monday. I can’t be at home that day. This is seriously ridiculous and I’m so disappointed with this service.”

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Posted 5 years ago

“I received email about my parcel is delivered but when I come back home I didn’t find any parcel. Just lost my money”

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Posted 5 years ago

“Appalling service. Ordered parts for a boiler - for a vulnerable OAP who had no hot water. UPS send email saying would deliver on Friday - half way through Friday another email saying they had attempted to deliver but no one in - TOTAL fabrication. My wife and I were at home all day and no card left. Spoke to Croydon branch and I explained the situation regarding the elderly lady without hot water and I virtually begged them to deliver on Saturday. They said they couldn't promise anything but would do there level best to get the parcel out for Sat. Guess what - absolutely nothing. I had to call my customer and let her down for a second time. I promised her I would repair the boiler on Monday which she accepted as she had no choice. Now Monday arrives - check the tracking and it said would be delivered at the end of the day - even when I had explained the situation to them they made no effort to get this delivered early so I could go and repair the boiler. Checking tracking at 19.54 and still "In Transit" and estimated delivery "By end of day". And still nothing at all. I have spoken to my customer 3 times today and she is thoroughly fed up not being able to bath or shower for 5 days now. And NO CONCERN showed by UPS at all. Will never use UPS and will spread the word.”

Helpful Report

Posted 5 years ago

“Terrible delivery service. and costumer service sucks. I wish I could give 0 star, I paid for a package who was supposed to be delivered yesterday but instead it is still in transit, despite I paid for it to be delivery yesterday. When called to costumer service they don't even know why my package is delayed and there is no other option than wait for it to be delivery. This will be the last time that I use UPS, i can promise you that!!!!”

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Posted 5 years ago

“This is OUTRAGEOUS. They lost my partner's parcel, it has all my partner's medical supplement and it could risk his life on it! The instructions have clearly said "call me upon arrival", they didn't call at all while he was waiting for it at home, when we called them asking for the parcel they said they just left it outside the entrance but there was nothing there! How ridiculous this is! I had another terrible experience with them a few months ago - I had an important document sent to me which needed a signature, I didn't receive any calls either, and when I went down to the mailbox, I found my document was already "signed" with some random lines! How dare the delivery people signed the document by themselves?”

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Posted 5 years ago

“I sent a parcel from the UK to Italy. The parcel arrived in a different box, some items were missing (lost?, stolen?) and replaced by a 4 kg weight. To my complaints, UPS replied that it was my fault because the box I used was not certified. No point to mention that the parcel was insured. Impossible to contact UPS back. Totally INADEQUATE service. Avoid if you can.”

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Posted 5 years ago

UPS is rated 1.2 based on 2,430 reviews