UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,305 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,305 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service- Package hasn’t arrived on the day it said it would, as they apparently have no address information. No attempt by the company to contact me, only found out by checking tracking number after it not arriving. Called up as there was no way to update information on their site. After double checking my address from original Apple order details, everything was on there, as the other product I ordered came fine, via Royal Mail though. Called up and a lengthy conversation with me repeatedly saying my address and confirming it in various different ways and being on hold for several minutes felt like an excuse to keep my on the line for longer, not sure if 0345 is a charging number? They could of asked for my address earlier I ordered the product over a week ago but no, they waited until the ‘delivery day’, they didn’t even check with Apple or the original order which would of shown my address. Just seems like general incompetence and means I can’t do any work until it arrives.”

Helpful Report

Posted 5 years ago

“Quite literally the worst so-called delivery company I've ever had the misfortune to have to wait for a parcel for - it has been over a week now. Not only do they not deliver on the day they say they will deliver, the website and customer service call centre provide zero useful information on your parcel (other than "we have your parcel" or "it's out for delivery" or "we can't contact the driver"). Every other delivery service company that I've ever utilised before has up to date information on the current location of your parcel, where you are in the delivery queue, and an expected time of delivery. Shocking service with an IT system that is decades behind their competitors. If you want to receive or send parcels to your customers with even a modicum of reliability, I urge you to use any other delivery company: Parcel Force, FedEx, MyHermes, DPD, InPost, Collect+, DHL, TNT, etc.”

Helpful Report

Posted 5 years ago

“tracking number 1ZT68L7F6600000611 phone number 00447946271334 address 52 Queen Anne Street London W1G 8HL -where is my package?”

Helpful Report

Posted 5 years ago

“Next day delivery took SIX days to arrive. What a disgrace.”

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Posted 5 years ago

“disgusting service so unprofessional!!!”

Helpful Report

Posted 5 years ago

“Lies about delivering product to your door when in reality they clearly can’t be bothered or made a mistake. There is no customer service available to talk to so I have to go out of my way to pick it up somewhere when I paid for a service.”

Helpful Report

Posted 5 years ago

“A week later and UPS still refuse to log a complaint and still refuse to find my items they delivered to the wrong address. They keep telling me to fill out countless forms and phone countless people. The shipper won’t reply and UPS refuse to do anything about their mistake. They are liars, scammers and thieves!! DO NOT USE UPS”

Helpful Report

Posted 5 years ago

“Please, do not use UPS! Parcels with face masks will be charged by heavy VAT + Brokerage. 60-70 disposable face masks (under 1 kg) is applied import VAT of £22.12 + £11.50 brokerage charges. This company does this widely in the UK and in Canada where the pandemic spreads widely. In fact, the masks I received were for frontline doctors who are short of PPE including face masks. Making money by taking advantage of the pandemic, shame on you. Not a good company to use!”

Helpful Report

Posted 5 years ago

“Avoid UPS if you can! Parcels with face masks delivered by UPS's will encounter heavy duty. £34 for a parcel with 60-70 face masks. The brokerage charges is £11.50, what a joke. PS. Those masks were sent to my daughter, who is a doctor who is helping patients and fighting hard against the Covid-19. Hospitals are short of PPE including face masks at the moment. Making money by taking advantage of the pandemic, not a decent company.”

Helpful Report

Posted 5 years ago

“Avoid UPS if you can!! Your parcels are not in good hands. The deliveryman is dishonest beyond belief. Not only you risk lost your parcels and money, you can also have so much anxiety dealing with such people! Avoid UPS!!”

Helpful Report

Posted 5 years ago

“PLEASE DO NOT USE UPS!!! IMPORTANT THINGS WE SAY 3 TIMES. DO NOT USE UPS!!! THEY ARE EXTREMELY UNPLEASANT AND YOUR ITEMS ARE NOT IN SAFE HANDS! AVOID THEM... SO UNTRUSTWORTHY, DISHONESTY BEYOND BELIEF!”

Helpful Report

Posted 5 years ago

“DO NOT USE UPS...DO NOT USE UPS...DO NOT USE UPS.... Priced up a 20Kg shipment from Portugal to Australia. Was quoted $376 online, paid and money was debited from Credit Card. A few days afterwards, was debited $1,443 for the same shipment. Total: $1820. No email, phone or text before charges were made . Shipment still not arrived and just was charged $70 fo quarantine charges. Still no shipment. You can't speak to anyone and anyone you can speak to pass the buck, can't answer or can't do something. Avoid UPS at all costs.”

Helpful Report

Posted 5 years ago

“As a business suppliers regulary send us supplies through ups.the driver who regulary delivers to us is fully aware of our business hours but yet he continues to attempt delivery after we are closed..this is pure ignorance on his behalf and subsequently we are always late with our supplies being delivered as we have to chase it for days ...what an appalling level of service”

Helpful Report

Posted 5 years ago

“UPS is an absolute joke. I got 2 notes within 3 days, the second being final one but according to the note itself, I should have 10 days to collect the parcel from UPS access point. Then I called customer centre and arranged another delivery ending up with another note, also final. Do I need to add I was at home all the time on all 3 occassions? The couries did nto even bother himself to check if there was anybody at home. And today the website says service unavailable, phone line has technical difficulties and I am more than certain the parcel will be sent back to the seller. AVOID at all costs, it makes more sense to send a pigeon”

Helpful Report

Posted 5 years ago

“Do not use!! Got an email they said delivered. I have had no delivery at all. Looked everywhere! No slip to let me know where my package is? Nobody answering on the telephone. Keep trying to email and it won’t load. Can’t complain as the website won’t let me. I’ve filled everything out as well?my parcel cost £25. Where have they left it? It’s nowhere in my house. We had no knock on the door. No slip to say when and where it is?”

Helpful Report

Posted 5 years ago

“They missed the collection when I was at home the whole day. Incompetent CS which I had to call about 5 times for this matter and wait the second day at home for the collection. Every person I have spoken to provide me different information. Once all this nightmare ended, I have realised that they charged me the double, I have called already twice with no resolution:first agent told me that the billing department was going to call me in 2 h, no call received. I called back the second time, they advised me that within 24 h I was going in to be contacted:nothing! I have called them back, the line is closed!”

Helpful Report

Posted 5 years ago

“Email and text received from ups stating delivery today, stayed in all day. Text and email recieved late evening saying delivery tomorrow. I'm not holding my breath.......”

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Posted 5 years ago

“Customer service hung up on me whilst I was answering a question she asked”

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Posted 5 years ago

“Avoid like you avoid CoronaVirus!! Zero customer service, no communication, drivers won’t be bothered to knock the door or ring the doorbell they will just leave a card and off they go. The website is useless, the phone number you call is basically a robot and when you ask to speak with a human you will get the message “we have technical problems, please go online” like we are idiots and we haven’t tried that before calling...”

Helpful Report

Posted 5 years ago

“Was charged £45 penalty for a parcel that weighed 14kg. They weighed it as 43kg. Would not discuss it even after pictures was sent.”

Helpful Report

Posted 5 years ago

UPS is rated 1.2 based on 2,305 reviews