“I have been trying to activate my motor insurance portal and enter a password. After 3 hours I have still not received the promised email allowing me to do this.”
“Your just a bunch of fraudsters with no means of contact via email or phone . If I could give less than 1 star I would. Even a simple claim you failed to pay out yet automatically renewed the policy deapite yourself and Ageas being told directly the policy would not be renewed.”
“Visited my Yoga portal to review my renewal quotes where it stated they had found me a better deal, great! However, I noticed that the total excess had gone up, then when I reduced it the premium actually went down..... So why wasn't I offered this price at renewal? Then I noticed my renewal date was wrong so using live chat I eventually got through to a human agent who said Yoga were aware of this error and all would be put right and my documents would show the correct dates. So I renewed at the lower price and unsurprisingly my documents came through wrong.”
“I got a quote through money, supermarket and Detailed zero no Claim bonus. The policy was a good price so I bought it and when I reviewed my documents detailed nine years, no claims bonus. I tried to make contact to get this amended tried everything could not get through Online through the Awful chatbot. As I can only have no claims bonus against one car I had to cancel the policy which cost me £50 really really annoyed that I wasn’t able to get it amended would definitely not recommend this company as it is absolutely abysmal that you can’t get through to anybody”
“On 17 March I decided not to renew my insurance but this company are ablious to my request today 14 April I received a email telling me they have automatically renewed my insurance When I have already took out insurance with another insurance company They also indicated they want £51 to cancel my insurance with Yoga what sort of company have I been dealing with Done even response to my Email”
“My car insurance increased significantly after the 1st year and was auto-renewed. When I tried to cancel, I was charged a £49 cancellation fee. Obviously Yoga have a very cynical business model.
I am extremely disappointed with this experience. I see a number of people below have had the same experience.
It is impossible to contact anyone at Yoga to discuss this. I will not be using this company again.”
“Took out car insurance to commence 7th April. Appeared to go smoothly. Obtained new vehicle 13th April. Attempted to amend online, nightmare. Error messages, 'unable to action?' Tried Bot..."was your issue resolved?" I typed 'no'...bot answered 'have a great day "..I am currently uninsured. Can't believe an insurance company is inaccessible over weekend.”
“Discussed . Auto renew should be outlawed. I was charged £51.85 for a renewal I did not want. YOU try contacting then to say u don’t want to renew !! My 1st premium. (and certainly will be my last ) was £221.00 , my next years renewal was £675.00 . I’m furious , this company makes my blood boil. Avoid at all costs. They even clawed the £51.85 back, via a direct debit I cancelled weeks before , without my consent. Total Bandits.”
“Cancelled policy within the 14 days calling off period but yoga still insisted on charging me £49 to cancel the policy. Now reporting this to FOS dont go near this company.”
“Automatically renewed my insurance despite me not requesting it and taking out a policy with Aviva. No way of contacting to complain. Live chat is useless and repeats pointless statements. Very much doubt if it’s live. Now I am being charged £49.99 to cancel a policy I didn’t request. Will be starting a dispute via my bank.”
“I cancelled a policy 10 mins after taking it out because my original insurer matched Yoga's price when I called to cancel the renewal. Yoga insurance insist on charging me £49.99 administration fee for a policy that 1) wasn't due to start for another month 2) did not send any documents. What admin was actually done here? Claiming the full money back through the bank as this mob are complete charlatans.”
“I had a renewel letter comè through I couldnt see a price so said cancel renewal. Done another one on cashback and got a price that way.
Its a nightmare to speak to an agent spoke to a tobi ask question but didnt get decent answers for what I was asking so asked to speak to an agent never got one . I DONT want a renewel
Next year”
“No way of getting in touch with them and their chat bot is useless. Only found out after purchase. Hope I never have to claim, and reading other reviews about auto-renew am now regretting the purchase.”
“The automatic renewal of Yoga insurance is a fraud. It doesn’t give you a chance to cancel your renewal. Everything is available except cancellation of renewal on the app. I’ve switched to another insurance and they are forcing a renewal which I don’t need. The emails are NO REPLY. There is no telephone number to speak to someone.
A BIG FRAUD. I’ll never do any business with them again.”
“I was with yoga for two years,they agreed to not auto renewal and
I went on meerkat and purchased my insurance off there,with yoga
Again paying 335 pounds for the year.
Then I had an email from them saying that it has renewed the old policy
For aprox 35pounds per month,I tried to email them,no email address.
Went on the portal but it kept telling me to cancel and it's 49pounds.
And no chance of phoning,so no idea what I do now.”
“You need to have a telephone helpline number to discuss the policy or ask a question prior to purchase . You don’t appear to have one or , if you do , then you do not make the number available.
I , personally, do not want to talk via chat or chat-bot or any other internet rubbish .
There are great swathes of this country that don’t want or understand this digital and internet world . It is discriminatory against elderly people and it is excluding people who don’t have a voice .
All we hear is inclusivity all the time . Your company is the opposite of this and is discriminatory. I only used your services because you are cheap .”
“Did not renew policy in February only to recieve four emails on 20th of March, two acknowledged my cancellation and two thanked me for renewing. In April Yoga have taken £49 out of my bank account and renewed my cancelled policy”
“The web site kept crashing forcing me to restart the quotation. Also the options, although I had chosen them, kept reappearing asking me to choose the options! I spent ages and when trying to pay for the first time the reply was “it’s embarrassing but we have technical difficulties “ Not good enough when there is no human to speak to!”
“I did not renew but Yoga renewed anyway and took annual premium from the credit card I used last year (thought keeping credit card was illegal).
When I saw what had happened I went onto portal as the chatbot did not do as I asked and transfer me to an agent. I cancelled policy but could only do from midnight that day and now Yoga wnt over £50 in cancellation fee. Credit card has to wait for it to clear before they will help and Yoga want 7 days to refund anything.
Disgusted!”
