Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,105 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,105 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought, paid for and arranged delivery of 4 kitchen appliances. Everything was in stock. A couple of days prior to delivery we noticed the delivery date had changed. As we had a joiner, electrician and gas fitter booked to fit a new kitchen this wasn’t acceptable so we contacted customer services and ended up having to pay about £30 more to get a different cooker extractor which was in stock, or we would have lost our delivery slot. Added to this on the day of delivery, the van driver decided he couldnt get up the narrow Street and that it was ‘too busy’ with tourists. (Whitby). We had informed the company it would be in their interests to arrive early in the day and that the street was narrow but they clearly didnt listen or bother to note it. Luckily our kitchen fitter stepped in and went in his van to get them from the delivery man at the other side of town! Joke!!! Will not be using again!”

Helpful Report

Posted 6 years ago

“I ordered a freezer on 20/11 for delivery on 5/12. Having made arrangements to be in that day and store the frozen items from the old freezer I was contacted on the 4th to say that delivery would now be on the 8th. Then on the 6th I was contacted again to say that it would be the 28th, so I cancelled the order. They blamed the problem on their supplier, but other retailers don't seem to be affected and in any case they're clearly selling items which they don't actually have in stock. Will never use them again.”

Helpful Report

Posted 6 years ago

“Never again Used this company before with no issue but latest purchase ended in an unacceptable result, and I will never order from this company again. Paid for delivery and waited a week for items, no communication from appliance direct regarding am or pm slot kept checking emails, finally got one at 15.09pm to say sorry but you have to wait another week. Not one to normally complain but I have taken a day from work 'unpaid' to wait in and they let me know at short notice, now spending my unpaid day off and going to find a shop with stock, so don't have to wait in another unpaid day. Secondly they refund the Money and say I have to wait 3 days for it to complete and go in my account, when I griped he said have you never had a refund before it's standard practice. News for appliance direct I boycott useless company's that can't meet there end of the bargain, (my standard practice)”

Helpful Report

Posted 6 years ago

“Absolutely useless. Paid over £600 for my oven and hob and paid £30 for delivery. The day of delivery (30th Nov) came and went, without a single word from anyone. No projected delivery window, no apologies for being a bit late. Not really what you expect when you've paid so much. When I chased them up I got the following explanation: "I have looked into the order and can see that the items have unfortunately been lost in transit." Brilliant. Right before xmas! Electrician was booked for tomorrow too. Well done Appliances Direct, this is one customer you'll never have again.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“The worst shop in the UK. I bought tumble dryer and it was delivered faulty. I tried to return it next day after delivered, but the shop collect it after 4 weeks and Citizen Advice reaction. It was 11 days ago and I still don't receive my refund. Today the shop send my email: they can refund only appliance, not a delivery cost. I am very unhappy and feel cheated. I lost a lot of time, nerves and money.”

Helpful Report

Posted 6 years ago

“One star is too good for appliances direct. I have used them 3 times and on 2 occasions they couldn’t deliver due to the couier not operating in my area on that day. They are happy enough to give you a date and take payment for next day delivery and then they won’t deliver. I am still waiting for my delivery to turn up. Please do not use appliances direct! There are far better places that are just as competitive on price and in fact most offer better choice of brands. AO is just one. I use AO for now on....just received a next day delivery on time and I paid no more than I would on the shambles called appliances direct. I’m sure trading standards are already aware of the business practices of appliances direct. Do Not Use!!!”

Helpful Report

Posted 6 years ago

“I should had my order yesterday. It has not arrived. I did not get confirmation of payment by email when I placed my order. Now your system says I don't have a order.”

Helpful Report

Posted 6 years ago

“Ordered online and paid for next day delivery. In the morning received a text saying the lorry had broken down and delivery would be rearranged. Promised two days later. Two days later; no delivery; this time I wasn’t told until I contacts the delivery group myself. The excuse this time; incorrect weight and dimensions??? Two wasted days waiting in; one a day off work. Terrible service reflecting badly on appliances direct. Would never use again.”

Helpful Report

Posted 6 years ago

“brought a new oven and paid for online updates best I have ever had said it was ready for collection early went to collect it meet by the younger man in a white shirt who was busy but very polite and said just go to counter and they will sort you but wow what a change the older gentleman at the till in a blue shirt very rude should not deal with any customers on any level please bear in mind I was only there for collection he's whole attitude not just to me but other customers who come to collect when my oven was brought down the two that brought my oven to me was excellent service again shame the one person as stopped be buying from them again I will go to currys next time”

Helpful Report

Posted 6 years ago

“Appalling. I paid for faster delivery but it took 10 days to arrive. The it was a fridge freezer, the reason they couldnt deliver was traffic. Then they failed to deliver the following morning. As a result food was spoiled and lost wages. I complained they paid the fast delivery charge but no response on our requests for compensation. Customer service shuts at 6 pm, delivery booked for 6 30pm so we waited in until 9 pm. No messages at all. Delivery people were non committal. Silence to my emails on compensation. Might have felt differently if this had been a dishwasher say. But A fridge freezer is rather more urgent.”

Helpful Report

Posted 6 years ago

“I bought an Oven from Appliances Direct and after less than 2 years of age and light use it has failed a very dangerous way and in my onion the product should be recalled. However due to the product being over the one year warrenty period Appliances Direct are completely disinterested in my case. Poor.”

Helpful Report

Posted 6 years ago

“They delivered a a new dishwasher that was sweet to another address weirdly And then the dishwasher has not worked form day one. It’s faulty They sent a repair man who fixed it but only temporarily and now the same problem They are unhelpful to replace it saying I had a month at new to do this bit I was away for the summer Also my washing machine has also been playing up”

Helpful Report

Posted 6 years ago

“Had a delivery change for 5 days later which was a massive inconvenience to me then when I emailed them about the matter they replied to start with then just ignored me so all though it seems to be a very good company I'm very disappointed and will not be using them again.”

Helpful Report

Posted 6 years ago

“Just opened my package and am very disappointed to find it damaged!!!”

Appliances Direct 1 star review on 22nd September 2018

Helpful Report

Posted 6 years ago

“Hello, I still haven't received the packages. Ordered on the 31st of August. Cheers, gerard”

Helpful Report

Posted 6 years ago

“Item failed to be delivered and absolutely no contact. According to Appliances Direct item has been despatched,yet Hotpoint have no record of this order? Assuming this is a scam and have contacted bank for refund. Will never use this company again and urge others not to.”

Helpful Report

Posted 6 years ago

“I have sent a couple of emessage regarding the payment query but they simply ignored my my messages. Not happy with them. Very poor customer service.”

Helpful Report

Posted 6 years ago

“This is the worst service ever I have pay extra to be delivered at home the diver never delivered the item at home didn't even bother calling me there was supposed to come back the next day but never did as results the item has been sent to a shop nearby for me to collect it very bad service and when I called appliances Direct did you say there nothing to do with them very bad never again And guess what the item doesn't even work I call back customer service and they give me the number of the Warranty company so basically that's your business now I'm so cross”

Helpful Report

Posted 6 years ago

“Good washing machine but inability to deliver on day which was paid for.. Poor customer service and lack of understanding that having failed to deliver on weekend that I would need to take leave from work to receive item on Monday. Then the audacity to phone and try and sell add ons.....Don not recommend this company at all.”

Helpful Report

Posted 6 years ago

Appliances Direct is rated 4.2 based on 6,105 reviews