Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,104 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,104 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking company! Purchased a tv on the 24th February > delivery out on the 26th > AD gave no instructions to the delivery firm to call me like they said > delivery had to be rearranged to be delivered to my work even though its a huge tv > after a day I realise the tv is faulty > contact AD > Told they need to collect it and test it, AD say it will take 2-5 days to get back to them, then another 2-5 to test it > tv collected Monday 4th March > I call AD on the 8th to check up > Tv received on the 7th and has been sent for testing > No word all week after, I call on the 14th but AD cant tell me anything > I call again on the 18th and AD confirm my tv is faulty and a replacement will be delivered to me on the 19th (Today) > Now receive email saying delivery is on the 20th..............shocking service”

Helpful Report

Posted 6 years ago

“Failed to install, repeated errors, useless customer service Booked a washing machine for delivery and installation plus the old one taken away - they arrived and said they only had instructions to deliver. Took 30 mins of calls to AD, during which time they just left! AD said it was an error and booked the next day - same happened. I was at work, called AD who said my wife (who was at home for the installation) had to call them herself as they could not call out! So far, two days off work for my wife, an hour of my time wasted making calls and no machine installed - heard nothing back so far - they seem totally hopeless with useless customer service”

Helpful Report

Posted 6 years ago

“paid for installation and got a told lies why they could not install, told my friend rubbish on a part he needed dishwasher did not empty on first wash and its sat here full of water. Telephoned CS and even though the washer will not respond to any electrical functions I have been told I cannot return the goods. I believe the dish washer is faulty and will now seek advice. I will buy a new dish washer today and again pay for installation.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Poor customer services. Booked for old cooker to be taken away and they wouldn't as had botched the booking. Wouldn't rectify their mistake. Customer services not in UK. Avoid avoid once they have your cash they don't want to know”

Helpful Report

Posted 6 years ago

“I purchased a Hotpoint hud61xs stainless steel cooker on Black Friday, was installed 2/3weeks after delivery. Noticed after a short while a burn mark appearing around the sides of each large ring. This wasnt dirt or a stain, if was heat marks, engineer visited, was in the house no more than a few minutes lifted up the glass lid, said basically I was misusing the cooker by using too large a pan on the job which was transferring and spreading the flame/heat? causing the burn marks. Now I’m not stupid and I don’t like to cook, so it’s not even used everyday but surely being a COOKER, it should be able to withstand heat?? Can I no longer use my frying pan or turn the heat up in fear of burning the replacement, their good will gesture replacement??? I feel absolutely enraged. Their customer service department was literally pointless,as at no time did consider their appliance to be faulty and took the word from this engineer whom in my opinion was not opened minded at all. Would I go back to you again my answer is no. I wonder if you will show my complaint?? Let’s see”

Helpful Report

Posted 6 years ago

“Don’t buy off this company it’s like a lucky dip. Ordered tv arrived no remote no manual no rf connection for aerial. Sent back got replacement asked for it to be checked guess what no remote no manual no rf for aerial. Shocking service and not worth hassle I surely learned my lesson buy at your peril.”

Helpful Report

Posted 6 years ago

“Terrible on faulty returns. Received a faulty item, was told to send photo evidence via email.. Link faulty. Send another email to another email address. No reply. Decided had enough of being messed about and wanted total refund.... nightmare.”

Helpful Report

Posted 6 years ago

“The item itself is very well made, the actual process of ordering was simple, and obviously the taking of my money was seamless🤔 but once the item arrived and it was not as described, (I'd ordered 'teak' but was sent a light oak one), I've had nothing but trouble! Countless emails, promised call backs that dont happen, me having to send photos of item 5 times (they reckon they are not attaching to email but I sent one to myself and it was fine?) and they are still saying I need to pay postage to send it back - it's heavy and I don't have a printer at home anyway! Would not order from them again.”

Helpful Report

Posted 6 years ago

“Unfathomable customer service. It is ridiculous how this company has gone downhill from the last time I bought items from them. Customer service is non existent and for namesake only. Be it unhelpful agents on call who ultimately communicate via email, or those on chat where you have to wait for 60 mins or over to get anything across to them to get the ball rolling or their "eMessage" system which is awful as the messages are never read in full, replied via automated prompts and only keep pointing you back to their FAQs. These FAQs are also nowhere near helpful asthe questions most of this companies customers have won't be on here. So all in all a flop show with customer service. In terms of the product quality, well their own Electriq brand does not seem be doing enough QC on their devices. Got a commercial microwave, which leaks water from door when warming things with it and the fan would not stop rotating with its loud noise even after use. I initially reported this within two-three days of initial use, got told to send proof via email for a 'replacement'. I took a video and a photo and sent it across - no response for a week. Chased it up and got told they had closed the case because they never received my email - fair enough you'd do that in cases where you do not receive proof BUT have the courtesy to inform customers for those genuinely trying to send stuff in like myself. Anyways, repeated the email drill 6 times since then and they only ever received it once. I was told within 48hrs I will have a replacement delivered to me. Ha! I chased it up and got told the case was closed because they had not received any proof, yet again. So of course I send the proof via email for the 7th time. This time they cannot view it so they send an upload link which can only take photos btw. So uploaded one photo. Waited 3 days and no response. Got a text saying that the microwave will be collected by end of the week. I was told a replacement will be provided. Nothing about collection of the device was discussed, it is more frustrating because they do not communicate. I do not mind getting the engineer down to fix it, as they suggested as first resolution to me, but this is something completely out of bounds. So now I am going to be left in a food trade without a microwave over weekend, which to anyone not in food trade too would be obvious that it isn't ideal. I have had no communication about refund, returns or replacement so it is evident that they are trying to get this done as quietly as possible given how they have handled this case. What is beyond me is they still keep calling me from their sales team to open a trade account with them, I tell them every time about resolving my issues first and they promise give a replacement but have not conveyed it to the customer service team thus far, clearly. I have had a couple good experiences with this company so I decided to go with them but I deeply regret taking this decision, as their non existent customer service, relucantance in hearing a customer out and negligence in resolving a trivial issue besides misinformation, false marketing and trade malpractice is appalling and certainly not appealing to any customer looking for good use of their hard earned cash.”

Helpful Report

Posted 6 years ago

“Wow. Just wow. I was delivered a wrong TV bracket size from the one I ordered online. I phoned up. I now have to take a photo and send to them only to wait 24 hours for someone to look at it. For the sake of £15, I am treated like I'm lying about my TV bracket. Seriously. Good customer care would trust the customer, send me the correct size right away and trust that I will post back. Such a shame because the TV is really nice but we were supposed to have the TV put up on the wall tomorrow. Now that is not going to happen. Thank you Appliances direct.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Very disappointing. I want to do a big order of items for two kitchens, around 2k worth. Their website wasn't allowing me to add one of the items to my basket, forcing me to choose an option from a drop down list, none of which matched the specifications of the item listed. I raised this with them at the time, and had some back and forth explaining the issue in detail for their tech team. I then patiently waited for a resolution or website fix. Meanwhile the prices of many of the items have jumped up, and they won't honour the original prices, despite having my emails from the time I was trying to buy them! Clearly they can make money at these prices, or they wouldn't have been offering them a few weeks ago. I went back and forth with customer services, but I felt like they were stringing me along and wasting my time. They specifically asked me for details of the every original price (of the 9 items) which I duly provided, only to be told they won't honour them. It begs the question; why ask? surely they had on record what these prices were anyway. I'm very fed up as I spent a lot of time and energy choosing all the items, and now I'm compelled to spend my money elsewhere instead.”

Helpful Report

Posted 6 years ago

“Appalling customer service. Refused to replace a faulty item as I hadn't kept the original box (didn't expect it to become faulty after only two months) or sourced another to house the item, it's a 65" television so not a box you can easily find, tried every avenue to achieve a solution but flatly refused to offer assistance or help, just repeated the same response continuously. Prices may be cheap but service and aftercare extremely poor.”

Helpful Report

Posted 6 years ago

“delivery and installation of a fridge has been reported without my information, I was informed only 3 days later and the rebooking is delaying by another 10 days, more than the 5 working days announced at the beginning, it is a nightmare”

Helpful Report

Posted 6 years ago

“bought a pocophone f1 sent it back last year 2018 for refund still waiting this year 2019 for refund”

Helpful Report

Posted 6 years ago

“After sales customer services are a joke. Asked me to get in touch with main manufacturer as the faulty product will be covered under the manufacturer warranty where in fact it should have been the responsibility of AD as I only purchased from 4 months ago. Finally after various phone calls emails they accepted that they would take the product back in for repair. Apparently they received the product damaged which they blame on the couriers even though I had taken every precaution in the book to pack the product securely. Lost my money with the company and will never use them again.”

Helpful Report

Posted 6 years ago

“I did complain about service week ago But they didn’t even bother to reply I would like to say don’t pay your money before you recive your item as soon after you pay they don’t listen what so ever As I had very bad exerpeance”

Helpful Report

Posted 6 years ago

“False appointments. Delays with delivery. Damaged item in the end. Disgusting customer service. Worst company ever. I would never buy anything from them.”

Helpful Report

Posted 6 years ago

“Still waiting for towel radiator ordered as 1 working day delivery 3 weeks later, I will have to go to courier company to pick up myself due to incompetence of AD supplying wrong address and courier company drivers who apparently cant read numbers. Separate order for washing machine had 3 calls to advise it will be arriving on the 12th only to recieve email on the evening of the 12th to advise it has been delayed till 18th and no phone calls this time. Tonight the 17th have now received another email now advising they it is now not arriving till the 27th and again no phone call from AD, my advice go elsewhere for your white goods this company is a joke with very poor customer service, i have lost 3 working days due to their incompetence.”

Helpful Report

Posted 6 years ago

Appliances Direct is rated 4.2 based on 6,104 reviews