Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,105 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,105 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product (Washer) which I bought is actually faulty, who do I need to contact to arrange a replacement. The post a complaint option of the email doesn't work.”

Helpful Report

Posted 6 years ago

“My order was scheduled for delivery on 6th September, Arrow XL phoned to asked if THEY could reschedule for Tues 11th Sept., THEY only delivered the freezer I had to phone Appliances Direct was told to phone Arrow XL to see where my fridge was, Spoke to NICK who said it will be delivered today FRIDAY 14th, got text & e-mail it will be delivered between 7.45 am 10.45 am just got a phone call they can't find it in warehouse. STILL WAITING FOR PHONE CALL.. NOT A GOOD EXPERIENCE”

Helpful Report

Posted 6 years ago

“This is laughable, i arranged, and you confirmed on the booking for delivery for the 7/9. When I enquired with courier the ETA for delivery that day, they said they couldnt deliver because they had only received it that morning from yourselves, and I then had to arrange an alternative date. Anyway, I wrote to, via the feedback on the 7/9 to convey my unhappiness, about no delivery and the fact I wasted an AL day to wait for it. Guess what no reply or response, until you sought a generic feedback. Poor all around, perhaps I should have gone to AO..”

Helpful Report

Posted 6 years ago

“The most unreliable company I have ever had the misfortune to deal with. I would welcome the opportunity to speak to a member of the complaints dept. I have posted a complaint but like all other systems at Appliances Direct, it returned an error when sent. The worst I can rate this company is very poor, which is way above the level I experienced.”

Helpful Report

Posted 6 years ago

“Very bad customer service. Bought a built-in Microwave and it only lasted less than 3 months. One of the knobs came to my hand. The one I rarely used. I used it on the first time and it is broken. I think this must have been already broken although I did not see. Contacted the company after being on hold a very unhelpful staff take the call and sent a link to send photos but this was impossible. After trying for couple of days called again this time another 1 hour await and then she gives a email address. Done that and called after couple of days after waiting on hold for nearly 1 hour, she says they have not received then I had to repeat the whole story to her and eventually she found the email link. After another 5-6 I got an email from Sarah COOK to say 'We have been looking into this with our spares team but unfortunately do not have any spares available for this model. Due to the age (3 MONTHS !!!!) of the item damages to buttons are not covered under your warranty' Then when I complaint, John Conway says 'We are unable to ascertain how or when the damage occurred to the unit (HOW COULD ANYTHING HAPPEN THIS IS A MICROWAVE BUTTON WHERE I HARDLY TURN), I m very sorry but this would not be covered under any manufacturers warranty and can only echo what my colleague has previously advised' POOR POOR CUSTOMER SERVICES. I HAVE BEEN ADVISED BY CAB TO OFFICIALLY MAKE A COMPLAINT AND TO REPORT THEM AS THE ITEM IS NOT FIR FOR PURPOSE UNDER CONSUMER RIGHTS ACT 2015.”

Helpful Report

Posted 6 years ago

“rubbish service. i had faulty sink delivered. send them the pics. still no resolution!!!”

Helpful Report

Posted 6 years ago

“We had a delivery time in the morning, I am a driving instructor and had lesson that morning that I cancelled to allow for the delivery of my Fridge, the morning came and went and no contact at all as later I found that the delivery man didn't have my correct contact details. I had a 2 hour lesson at 1.30 pm which I had to cancel as my fridge turned up at 2:45 pm, I contacted App Direct for a refund of my cancelled lesson with no reply what so ever, never going to use them again.”

Helpful Report

Posted 6 years ago

“Abysmal !! Service 48 hours to reply to an E mail”

Helpful Report

Posted 6 years ago

“Terrible. I brought a cooker for my elderly mum. They confirmed delivery and time. She stayed in all Friday morning and no one showed up. She rang customer services who told the driver ran out of time on his tach?? At 1-2 pm her delivery was then put back to the tues. I’ll stick with currys next time...avoid”

Helpful Report

Posted 6 years ago

“Send 2 emails to say that the tv doesnt work properly...got no answer...i had to call...still waiting...amazon is the answer guys dont be bothered with different services”

Helpful Report

Posted 6 years ago

“Do not buy anything from this company. Firstly bought 4 large kitchen appliances 1 all dented took 2 emails and 4 phone call to actually speak to someone about it they kept cutting me off eventually got a nice lady called Penny who sorted it. Ordered a whole bathroom, and was delivered without a delivery slot or phone call to the billing address and not the delivery address. Courier refused to deliver it to correct address even though I showed him the order confirmation with the correct address. He gave me the phone number of the courier and they were extremely rude and said they couldnt redeliver it without appliance directs go ahead as they were going to a different address. I said its not a different address its the correct address. She hung up on me. I have no idea where my order is now and a plumber who was waiting all day to install. I have tried in vain to speak to someone to make sure another delivery im also waiting on will go to correct address. When you phone customer service you get put on hold with music forever and never get to speak to anyone. The service is an absolute nightmare.”

Helpful Report

Posted 6 years ago

“Appalling service. They use Arrow XL for any large stuff, who are easily the most Mickey mouse, unreliable delivery company in the country. They give you a meaningless tracking number (it doesn't update), won't answer the phone or respond to emails. Basically, appliances direct are only usable for deliveries small enough for a regular courier...”

Helpful Report

Posted 6 years ago

“I'm still waiting for the tumble dryer, not impressed with the service at all.”

Helpful Report

Posted 6 years ago

“Excellent customer service, great communication, fast delivery, great product at an affordable price!”

Helpful Report

Posted 6 years ago

“.....................”

Helpful Report

Posted 6 years ago

“Ordered and paid extra for sat delivery, get a call confirming delivery for sat and being told I will receive a delivery slot later that day. Then get text sat morning stating Tuesday delivery - called up on sat and told they had no stock and had shipped from supplier (then why call stating I will be getting it on sat as you clearly had no idea) called up to be told nothing can be done - and that this happens!- cancelled order as out of the country after Monday told will have to wait for delivery to be returned to supplier by courier and then await a refund - could take 14 days not acceptable at this point money is still pending withdrawal so they haven't taken it yet. this may be okay for a few quid but for them to be holding almost £700 awaiting return of their mistake is shocking. This is written on Tuesday I've just had email still talking about cancelling order - wasn't done when I spoke on sat...…. great. They have used a courier service with independent tracking and was still out for delivery to me today so told them to move the date as I'm not having them leave it on door then this company claiming delivery. Spoken to company on the phone and have advised them I will be clawing the money back when it gets taken as they are still Advise against using these people”

Helpful Report

Posted 6 years ago

“I am very disappointed with this company Appliances Direct. Air cooler stopped oscillating within days of being received and the company, despite being sent email explanations, videos and photos, refused to send me a replacement or refund. If you sit directly in front of the machine you do not get cooling air and the louvres are stuck to one extreme side. I have wasted so much time going back and forth with emails and calling them to explain this purchase is not suitable. I shall now be escalating my complaint to Trading standards. This company knows exactly how NOT to treat their customers.”

Helpful Report

Posted 6 years ago

“Placed a order, took my money, my order wasn’t available on the day promised, given another delivery date again let down, they promised to look into the problem but didn’t, in the end cancelled my order, waiting for a refund. This company took my money, it seems they had no intention to provide the goods ordered, worst possible experience of ordering online.”

Helpful Report

Posted 6 years ago

“Appalled! They sent out goods that were very badly damaged. I informed them that the goods were really damaged and sent them photos, but they said because I had assembled them that it voided the returns policy. They offered me £40 for my trouble (my purchase was for a bbq that cost several hundred pounds). The real kicker is that they had a ‘damaged seconds’ one for sale that was considerably cheaper. I explained that they had to accept it back due to the distance selling act, but they refused so now I am having to go to trading standards to try and stop them from ripping more people off like this. If you want to purchase with peace of mind and not have to worry about second rate broken goods and being bullied by a returns department that don’t care I advise you purchase from a more reputable retailer!”

Helpful Report

Posted 6 years ago

“Paid for Saturday delivery - Advised Saturday morning no vehicles and delivery would be following Thursday!!!! Involved several hours on the phone to no avail Then a 40 mile trip to outlet plus 4 hours their trying to sort the problem. The Manager there was helpful however and I managed to get one item in the back of the car and finally the washer was rearranged and turned up on Monday a.m CustomervService is rubbish and inflexible when a real problem exists”

Helpful Report

Posted 6 years ago

Appliances Direct is rated 4.2 based on 6,105 reviews