Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,440 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We brought a oven from yourself approx March 18, then back in November 18 then oven broke, (which took weeks to fix) now 8 months late it’s broke again exactly the same issue as before. Now to be told it’s out of warranty, and we will get charged to fix it, I have been speaking with customer services who may I add have been understanding, but the faults departments is shocking rude in professional won’t take my calls or even your customer services calls. We reported this problem on Monday 17th June and it’s now the 20th June. No one from the contact department has got back to us, all we keep getting is the warranties department are looking into it. I was thought customer service was important but doesn’t look like it to your company!!!!!!!!!”

Helpful Report

Posted 6 years ago

“This was the worse experience from start to finish. We ordered a few different appliances form here and they didn't come when expected the company never let us know we had to call up and find out. They also told us we couldn't pay for installation as they had to arrange this through another company because the delivery guys couldn't do this. However 3 days after our expected delivery date the delivery guys turned up and told me they would have been happy to install but hadn't been instructed to do so. Therefore I had to source another contractor to come out and fit the appliances. I will not be ordering again from this company and I suggest nobody else wastes there time.”

Helpful Report

Posted 6 years ago

“Paid fir a morning delivery slot for our hob. Checked after it failed to arrive to be told they didn’t know when it would arrive but would call back. No call back. Now 7pm. I’ve checked on the tracking link to the courier company which says they’ve not received our parcel. So what’s the real story?still no hob, still no explanation. Very poor.”

Helpful Report

Posted 6 years ago

“What a shambles this company is. They take your money quickly enough, promise delivery and fail big time. Promised saturday delivery, On saturday I get a message saying it's gone to the wrong depot. Wasted days trying to contact them and eventually they say they can't deliver till thursday, what a bunch of amateurs, use them at your peril.”

Helpful Report

Posted 6 years ago

“The dishwasher arrived faulty and then the installers broke my cabinet plinth and damaged my kitchen floor, badly! Oh and the fitter told me, "he could really have done without this today"! Excellent service!”

Helpful Report

Posted 6 years ago

“How have these guys got a rating like this? I ordered a product that was priced incorrectly. It should have been over 200 quid but was priced at 137. It seemed like a good deal rather than an obvious mistake. After putting the order through i checked delivery status which was a long way off due to stock. I noticed on the order that the sku code was for a lower model that was priced the same as what i paid for the higher model. I called several times to check this and was told it was just an invoicing mistake. I noticed my item was already in stock on their website (but at over 200 quid) so asked for them to send mine. You guessed it, this is when they told me they made a pricing mistake and could only send me the lower spec model. So after hours of calling, checking, waiting on hold, after many promises, even after telling them it was probably a pricing issue they decide it was indeed a pricing issue. Their solution? 20 quid off the more expensive one (still more expensive than other outlets) or a full refund? So all that time was for nothing? They should have to honor their prices. I am self employed and if i muck up someones invoice i can't go knocking on their door for more money, it's my fault and i lose out. What have AD lost? One bad review? The person who made the pricing error has still been paid, everyone has been paid, AD have lost nothing and here i am done several hours and with no product. I should have had a personal apology from the person who made the mistake and they should have honored the deal. Utterly untrustworthy if you get any problems. DO NOT BUY FROM THEM!!!!”

Helpful Report

Posted 6 years ago

“Item was carelessly handled by delivery firm and dropped on front drive. Extended warranty details still not supplied though paid for 10 days after invoice. 2 messages to firm still awaiting reply. Wouldn’t rush to use this company again.”

Helpful Report

Posted 7 years ago

“Took a days holiday for a delivery, Part delivered my order. Emailed customer services and they did not reply. I called customer service and was left on hold for 15 minutes and was promised a call back with in four hours. 6 hours later I had to call again to be hold for another 10 minutes. A very sullen young man said I would get a call back. They left a message later in the day on my mobile. No apology and as a matter of fact that the delivery should be in 2 days time but they could not give a timeslot and I am expected to be in all day waiting for it. Wake up Appliance direct, most people work for a living and have not got the luxury of being able to sit at home all day. Very disappointing and shocking level of service. 2 weeks since I placed this order”

Helpful Report

Posted 7 years ago

“Faulty product. Awful customer service. Over two weeks since fault reported, many phone calls made and no return organised still. Promised call backs from managers and nothing. Avoid this company, they take no responsibility for the sales they make instead pass it all off to the 'suppliers'.”

Helpful Report

Posted 7 years ago

“They sent me the wrong oven and made me pay for delivery to get the right one sent out. Also wouldnt let me return an unwanted appliance that cost £380. Im a regular customer that fits kitchens every week and wont be using this company again.”

Helpful Report

Posted 7 years ago

“Do not use this company, they fail to deliver items due to damage (happened twice), send emails to say an item will be replaced which is not honoured and send emails to advise of not existant delivery dates. To add insult to injury everytime I call them I am paying for the call. I ordered a hob and an oven. The hob was broken on delivery and was rejected. I received an email stating I would be issued with a replacement and the following day received an email with the new delivery date. On the promised day of delivery I called in the afternoon to get some idea of the delivery time only to be told that there was no replacement item and therefore no delivery. On the day the oven was supposed to be delivered I received a text advising that things had not gone according to plan and the item would not be delivered today. I called later that day and was told that that item had also been damaged and there was no replacement for it, so I would need to order a different item. In the meantime I have taken time off work to await deliveries and am without an oven and hob as my new kitchen has had to be fitted without these items.”

Helpful Report

Posted 7 years ago

“Shocking company! Purchased a tv on the 24th February > delivery out on the 26th > AD gave no instructions to the delivery firm to call me like they said > delivery had to be rearranged to be delivered to my work even though its a huge tv > after a day I realise the tv is faulty > contact AD > Told they need to collect it and test it, AD say it will take 2-5 days to get back to them, then another 2-5 to test it > tv collected Monday 4th March > I call AD on the 8th to check up > Tv received on the 7th and has been sent for testing > No word all week after, I call on the 14th but AD cant tell me anything > I call again on the 18th and AD confirm my tv is faulty and a replacement will be delivered to me on the 19th (Today) > Now receive email saying delivery is on the 20th..............shocking service”

Helpful Report

Posted 7 years ago

“Failed to install, repeated errors, useless customer service Booked a washing machine for delivery and installation plus the old one taken away - they arrived and said they only had instructions to deliver. Took 30 mins of calls to AD, during which time they just left! AD said it was an error and booked the next day - same happened. I was at work, called AD who said my wife (who was at home for the installation) had to call them herself as they could not call out! So far, two days off work for my wife, an hour of my time wasted making calls and no machine installed - heard nothing back so far - they seem totally hopeless with useless customer service”

Helpful Report

Posted 7 years ago

“paid for installation and got a told lies why they could not install, told my friend rubbish on a part he needed dishwasher did not empty on first wash and its sat here full of water. Telephoned CS and even though the washer will not respond to any electrical functions I have been told I cannot return the goods. I believe the dish washer is faulty and will now seek advice. I will buy a new dish washer today and again pay for installation.”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Poor customer services. Booked for old cooker to be taken away and they wouldn't as had botched the booking. Wouldn't rectify their mistake. Customer services not in UK. Avoid avoid once they have your cash they don't want to know”

Helpful Report

Posted 7 years ago

“I purchased a Hotpoint hud61xs stainless steel cooker on Black Friday, was installed 2/3weeks after delivery. Noticed after a short while a burn mark appearing around the sides of each large ring. This wasnt dirt or a stain, if was heat marks, engineer visited, was in the house no more than a few minutes lifted up the glass lid, said basically I was misusing the cooker by using too large a pan on the job which was transferring and spreading the flame/heat? causing the burn marks. Now I’m not stupid and I don’t like to cook, so it’s not even used everyday but surely being a COOKER, it should be able to withstand heat?? Can I no longer use my frying pan or turn the heat up in fear of burning the replacement, their good will gesture replacement??? I feel absolutely enraged. Their customer service department was literally pointless,as at no time did consider their appliance to be faulty and took the word from this engineer whom in my opinion was not opened minded at all. Would I go back to you again my answer is no. I wonder if you will show my complaint?? Let’s see”

Helpful Report

Posted 7 years ago

“Don’t buy off this company it’s like a lucky dip. Ordered tv arrived no remote no manual no rf connection for aerial. Sent back got replacement asked for it to be checked guess what no remote no manual no rf for aerial. Shocking service and not worth hassle I surely learned my lesson buy at your peril.”

Helpful Report

Posted 7 years ago

“Terrible on faulty returns. Received a faulty item, was told to send photo evidence via email.. Link faulty. Send another email to another email address. No reply. Decided had enough of being messed about and wanted total refund.... nightmare.”

Helpful Report

Posted 7 years ago

“The item itself is very well made, the actual process of ordering was simple, and obviously the taking of my money was seamless🤔 but once the item arrived and it was not as described, (I'd ordered 'teak' but was sent a light oak one), I've had nothing but trouble! Countless emails, promised call backs that dont happen, me having to send photos of item 5 times (they reckon they are not attaching to email but I sent one to myself and it was fine?) and they are still saying I need to pay postage to send it back - it's heavy and I don't have a printer at home anyway! Would not order from them again.”

Helpful Report

Posted 7 years ago

Appliances Direct is rated 4.2 based on 6,440 reviews