Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

“What a difference 5 years makes to a business! Unfortunately this has gone in the wrong direction, which is not a good sign. Exceptional service and delivery 5 years ago, new appliance ordered recently and one month after the funds were taken from my account, I still have no idea where the item is. And neither do the customer services team. Order has now been cancelled and placed with a competitor. I can predict that Appliances Direct won't be in operation for too long with this low level of customer service.”

Helpful Report

Posted 6 years ago

“Would not recommend appliances direct to anyone. Been a nightmare from start to finish! Ordered two appliances for a specific date. The day before was told it would only be one then the people who turned up didn’t have the tools to plumb it in. Had to wait a further 5 days to get both delivered on different deliveries! Was refunded delivery and installation charge but then had an awful phone bill due to how many times I had to contact them for their muck ups! I would rather have paid more money to get a guaranteed delivery from a competitor! I won’t recommend them to anyone I know”

Helpful Report

Posted 6 years ago

“Delivery fiasco. Paid for next day delivery, then got a text saying they didn't have time to deliver it; was asked to rebook and was offered a delivery in 3 days' time; accepted this, then was woken early next morning by the crew wanting to do the delivery! Complained and got refund of next day delivery charge.”

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Posted 6 years ago

“ElectriQ CD20LE - Do not buy this absolute rubbish. Mine was stored safely in its box between uses... all TWO of them (just to dry a bit of laundry)! Yes, the third use and it was dead. ElectriQ use the excuse of 'we are the manufacturer and are devoid of any responsibility, so please go away and contact the retailer'. Retailer, Appliances Direct are shockingly bad and due to the expired warranty, they also do not want to know. I could understand if I'd used and abused it, but really??? 2 times I used it~~ TWO!!! I will never buy from ELECTRIQ or APPLIANCES DIRECT again and if this review helps you to make the same decision, at least I'll have some satisfaction! These companies need to look at how Amazon treat their customers and learn from it!!”

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Posted 6 years ago

“I ordered a fridge/freezer. Was given a delivery date- arranged builder etc and work only to be cancelled on the day. Another date and cancelled again. Finally delivered 2 wks later. 2 x men delivered and were pleasant enough.”

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Posted 6 years ago

“Appuling service ordered a cooker and fridge freezer only turned up with oven s day later than said and took 4 attempts to deliver the fridge wasting our time we have to work and arrange time off for delivery’s customer service was atrocious they didn’t know what they were talking about or even try to explain why our delivery never turned up 4 times never again will I order from these save yourself a hold load of aggro and don’t get anything from these guys”

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Posted 6 years ago

“I had placed an order for a case on Tuesday 9th July, I had to call a week later to see why I hadn't received the item, only to be told that their system hadn't received the order yet upon checking their paypal they had received the money. If I had not contacted them I would still not have received the case. There was no urgency trying to resolve this, especially considering that I had mentioned that Amazon had since dropped the price on their item, they made an offer to upgrade me to next day delivery, which is the minimum that should've been done as this was two days late. I decided to have my money refunded as I could purchase from Amazon where I knew I would receive the goods when stated.”

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Posted 6 years ago

“Paid for dishwasher to be delivered and the old one to be recycled. When it was delivered they said they had no room in the van to take the old one away. They agreed to come back after their deliveries for that day with an empty van to collect. At 4pm I called customer services who said they couldn't pick up that day and I had to book the following week but STILL pay the recycling fee. Customer service didn't understand the issue and when asked to speak with a manager noone had the guts to speak with me and said a manager would call me back next week. Now I am stuck with an unplumbed broken dishwasher in my kitchen and told I still have to pay to have collected a week later for something that isn't my fault. I had to call them back to see what was going on after waiting in all day. Clearly don't understand the issue that people do work and take days off for delivery.NO CUSTOMER SERVICE shown here at all.”

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Posted 6 years ago

“This company do not recognise the Purchase of Goods act. Bought a Smeg fridge freezer through this company, they refused to deal with the faulty unit, they referred me to Smeg under the warranty. Under the Purchase of goods act they should deal with a faulty new item. It took six months for a qualified engineer to visit and immediately confirmed the unit was faulty and must be replaced. Nightmare.”

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Posted 6 years ago

“Paid £250 for a fridge freezer, was faulty, called to let them know and they charged us £10 for the call. Will not be using again and will be warning everyone away”

Helpful Report

Posted 6 years ago

“Paid £250 for a faulty fridge freezer. Called to tell them about it and they charged us £10 for the call. Won’t be using them again and will be warning everyone off.”

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Posted 6 years ago

“Item does not work as stated still waiting for a collection date and refund absolute rubbish company never again poor customer service never answer phones email asking do I want a discount on a faulty item 🤣🤣🤣 no its faulty”

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Posted 6 years ago

“Appliances Direct / BuyitDirect.co.uk Don’t buy from this company they will send you damaged goods. Their products are of poor quality and they will mess you about with the warranty. They will not refund you your money for any faulty goods and their customer services are poor. Their mangers are even bigger jokers. This company needs to be closed down. I am taking my claim to the county court and i have already contacted the trading standards. I’ve been chasing them for 3 months now They are crooks”

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Posted 6 years ago

“Item was incorrectly described. I have been trying to return it and be refunded. My emails are ignored. I have had no cooking facilities for over a week and no money to rectify it. It's a disgraceful situation. I regret the transaction greatly.”

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Posted 6 years ago

“Bought a phone and paid for next day after waiting all day arrived and screen was unresponsive totally ! After a very long wait on phone was told if I send it back they will assess the issue within 5 days and get in touch with a decision on a phone I expected to work !!! Really forget the replacement I will go elsewhere”

Helpful Report

Posted 6 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text MARC SHAW GB For companies profile image of MARC SHAW MARC SHAW United Kingdom 7 Reviews 117 Reads 0 Useful Review of Appliances Direct MARC SHAW 7 reviews Star 1 Star 2 Star 3 Star 4 Star 5 Updated 2 minutes ago Honestly don't care about customers - "just use the website" Honestly don't care about customers. Your fine if you order a product online and it works but if you need customer service or them to honour something they won't. I asked 2 simple questions prior to buying a product. Took a week for a response and by then the price had increased. They refused to do anything on this point. Then they offered me a graded item of the model up, I accept and then 4 days later they tell me it's out of stock and they can't do it. I ask what can they do and they say nothing just order on the website. 2 weeks wasted and absolutely no closer to getting an aircon even though I had agreed a sale they didn't provide item. Scum bags.”

Helpful Report

Posted 6 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text MARC SHAW GB For companies profile image of MARC SHAW MARC SHAW United Kingdom 7 Reviews 117 Reads 0 Useful Review of Appliances Direct MARC SHAW 7 reviews Star 1 Star 2 Star 3 Star 4 Star 5 Updated 2 minutes ago Honestly don't care about customers - "just use the website" Honestly don't care about customers. Your fine if you order a product online and it works but if you need customer service or them to honour something they won't. I asked 2 simple questions prior to buying a product. Took a week for a response and by then the price had increased. They refused to do anything on this point. Then they offered me a graded item of the model up, I accept and then 4 days later they tell me it's out of stock and they can't do it. I ask what can they do and they say nothing just order on the website. 2 weeks wasted and absolutely no closer to getting an aircon even though I had agreed a sale they didn't provide item. Scum bags.”

Helpful Report

Posted 6 years ago

“Absolute charlatans. I ordered a mobile phone that was advertised as being able to use 2 SIMs at once. When I got it, I realised only one SIM could be used on 4G at any one time. I asked to return the item as it was not as described. Appliances Direct said they classed it as "unwanted" so I had to pay both the outgoing and incoming delivery charges. Now substantially out of pocket because they did not describe the phone properly on their website. I think this company is fine if you know exactly in advance what product you want, but given it is distance buying, buyer beware because they will NOT refund delivery costs. I've seen others complain that bigger items like fridges had to be returned at their own cost so were £40-50 out of pocket. Ridiculous!!!”

Helpful Report

Posted 6 years ago

“Absolute charlatans. I ordered a mobile phone that was advertised as being able to use 2 SIMs at once. When I got it, I realised only one SIM could be used on 4G at any one time. I asked to return the item as it was not as described. Appliances Direct said they classed it as "unwanted" so I had to pay both the outgoing and incoming delivery charges. Now substantially out of pocket because they did not describe the phone properly on their website. I think this company is fine if you know exactly in advance what product you want, but given it is distance buying, buyer beware because they will NOT refund delivery costs. I've seen others complain that bigger items like fridges had to be returned at their own cost so were £40-50 out of pocket. Ridiculous!!!”

Helpful Report

Posted 6 years ago

“Having ordered several items in the past from Appliances Direct I ordered a heated towel rail and a fridge from them. They were due to arrive on Monday 8 June, and were to be delivered by 2 different couriers. The towel rail arrived as planned. The fridge did not. All we had from Appliances Direct was an email saying that it was due to arrive on 9 June, but no messages from the courier. There was a "tracking number" on the email from Appliance Direct, but when I input it into the courier's system, I was told that it was invalid. I tried to call Appliances Direct, but it was after 6pm and there was no reply. I called again first thing on 9 June and explained the position. The lady in Customer Services tried the tracking number that I had been given and she too found that it was invalid. She said that she would enquire with the courier and call me back. By the end of the day I had not received a call so I called again and happened to speak to the same lady. She told me that the instruction from A.D. to the courier contained a "corrupted file" therefore the courier was unable to access any information about my order. I suggested that A.D. just give the courier the relevant information again, but apparently this was not possible. The lady told me that she would await further news from the courier and that if nothing was received by the end of 11th June, she would cancel the order and re-order my fridge. By 4.55pm on 10th June I had not received any further communication from A.D. so I called them again. I explained the problem to another lady and told her that I wished to cancel the order and re-order. She agreed, placed the order and arranged for the fridge to be delivered on 11th June, which it duly was. So, eventually, my fridge was delivered, 4 days late. However, I constantly had to chase A.D. to get this result. I appreciate that their courier appears to be the one at fault, but A.D. did not help by providing an invalid tracking number in the first place. Maybe they should think twice about using the same courier in the future - and I will certainly think twice about using Appliances Direct in the future too.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Appliances Direct Reviews