“Parcel was supposedly delivered to our house but the picture is not from any place of the building. We called and there no answer just an automated answer saying that the parcel was already delivered. Try to contact the company through message but to not avail. Avoid this company. I don’t know how Temu can work with this kind of irresponsible companies to get their things delivered. I think they are in this together. Stealing people’s money saying they deliver things when they clearly don’t. Last but not least, they said that they will contact me within 24 hours which is a complete lie. They haven’t replied to my enquiry.”
“Awfull service 3 attended failed deliveries not once did they ring bell on flat in at alloted times on all 3 occasions terrible customer service a disgrace of a service no now parcel and I have to contact seller to get back any money stay away from this company never will I use this company or anybody associated with this company”
“They stole my parcel.
They sent me a message that my parcel was delivered. I was at home and nobody visited me. Nobody knocked to the door. There was no parcel left by my doorstep or anywhere nearby. eBay sent me the message too - notification that my parcel was delivered. I used the tracking number on evri website where I could see the proof of delivery - verified GPS location, that the courier was on my street and photo of my parcel inside a courier's car! It's not a proof! She could stop, do photo and run with my parcel. I was twice on chat telling all of this and no response at all. That was 2 days ago. They said they they will contact with me in the next 24 hours or sooner and it's over 48 hours and nothing happened. Even no message to tell me that they sorry. Avoid this company. They will steal your items and you will struggle to get in touch with them.”
“Evri have to be the worse company going not only do you not get your orders but cannot get any answers from the company everything is automated
I have never in all the companies we have used ever had so many lies why they could not deliver
Business not open ( we have CCTV at the gates and they are open from 7am to 6pm)
Could not get to us ( funny every other courier gets to us )
Nobody at home ( business is in operation 7 days a week and office is manned )
These are but a few of the lies that these drivers come up with it’s about time the owners of this company look at some of these reviews
Now we make sure the companies we order from do not use Evri and if they do we find an alternative company for the product we need.”
“They first, they went tp the wrong building ,not even on my street. With different nane?. Then next datmy I hit delivery report but nobody gad come ti my building. So I pone and the number just says we're looking into it and hands uo on you, i did get sent a delivety nituce and s picture if the wring doirway thet'd tried ti deliver too, to be fair. It was 9 hours after they said. Trued ti find complaints online, and it kicked me out ti signing I page agsin and again but did eventually get ti fill in a complaint oage . Still waiting to hear from them.”
“The worst company in the whole country (ex-Hermes/Herpes). I receive 10-20 packages a week, and avoid them like the plague. 63% of all packages handled by them came in SMASHED, broken, open and stolen - still dropped off on the doorstep and ran away. Oh, yes - they are also almost always late, there is no physical possibility to speak to a human in the company and tracking doesn’t really work at all. Avoid like the plague.”
“This is the worst delivery company ever. They never ring the bell but instead just dump packages outside of our property in full view of passers by. We even put a sign up saying do not leave packages there and they still do it. Going forward i will avoid buying from companies that use evri”
“Absolutely RUBBISH service. The driver was supposed to deliver the parcel to my address. I was at home, no knock on the door, no card left. I got a message that the parcel was left on the porch of my house (We don’t have porch). The irony is that they added a random pic and confirmed that the delivery was done. There is NO CHANCE of speaking to anyone as you get a reply from chat bots. EVRI should shut its operation in the UK if your driver cannot read an address properly, you should banned from operating in this country. I am going to complain to the ombudsman about this shameful service. If anyone from EVRI is reading this review, I am referring to parcel delivery tracking (H0483A1007394713). SHAME ON YOU EVRI.”
“Package sent to USA on Dec 3rd. Now on Jan 22nd still hasn't arrived. Using phone number sends you to chat. Going to chat sends you to phone. Back and forth and can't get hold of a person. Worse delivery company ever!!!!! £40 pounds delivery for nothing.”
“Was supposed to have a parcel collected. Updated between 8 and 9pm so I left the parcel in my open porch. Wake up in the morning and the parcel has been outside all night. Track my parcel to see the “update: thanks for letting us know your parcel no longer needs collecting” absolute toy F’ing useless! This is far from my first negative experience. I never willingly choose them and I have no idea why retailers still opt for them.”
“I should have read the reviews before hiring them to dispatch my belongings to Spain. Now, I have to pay clearance fees that i dont own and have 2 missing packages, and the other 5 are destroyed. There's also no contact information on their website to resolve these issues.
Avoid them! UPS is the best one !”
“Most digesting parcel drivers left my parcel at bulding door instead at my door nd so many my parcel stolen from bulding door people come ne take I complain so kany timesss but evri didn’t take action”
“Extremely unprofessional. Leave parcels at front door in full view of the road, knock and then walk away.
We have a video doorbell, and the don't even press that, so if we're upstairs or in the garden, we don't know they've been.
Occasionally, they'll leave the parcel in a more "secure" location and toss it over a 7 foot gate, without bothering to leave a card.
Many is the time we've found parcels that have been there days and are soaking wet.”
“Absolute shambles of a company, they don't deliver and then after the 3rd attempt of not delivering they ask me to contact the shipper if i still want the parcel, i ask anyone i buy from not to send with them but they still do, I loose the shipper loses, total waist of time.”
“I sent a parcel on next day delivery on 06/01/2025. Tracking number.
C00HHA0546184636
The item has been on the app saying on its way since 07/01/2025. Tried to contact evri and only got the robot two days ago and again today. Saying that they will forward my enquiry. Finally got a waste of time email today saying, we have checked and your parcel is on its way. Hello, I have been saying this for the last two days. Terrible service. They charge you for next day delivery and can't deliver, but don't offer a refund. Maybe I will get a call at Easter telling me it is on its way. I use evri a lot and even sent 4 parcels after this one. When will they put their hands up and say they have lost the parcel.
After an automatic response from Evri. I was promised that the parcel would be delivered on two different occasions. Guess what? No delivery and no parcel. Maybe next Christmas!
Update
Over two weeks now and the helpful customer service have not contacted me in over a week. After contacting them every day. Every customer and ever parcel is important they say. Don't make me laugh.”
“Evri are the worst courier company ever. My parcels mainly seem to get ‘lost’, and if by some miracle they do arrive (very rare!) they’re ALWAYS late. Evri have lost more items than they have delivered to me and their customer service is appalling.
Sadly, most online shops don’t say that they use Evri for their deliveries until the order is placed (no surprises there.. they clearly know they’d lose sales if they told us before!) I will always actively avoid Evri wherever possible. How Evri are still trading is beyond me.”
“Worse courier service there is. Currently they are unable to deliver a parcel the retailer had to resend as they failed to deliver the first one. I have contacted them several times and get no reply or "copy and paste" replies which are no help whatsoever. I have little hope I will get my items”
