Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 31st October 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

483

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a dishwasher from Samsung that only lasted about 4 months. Fine, I got a lemon, but it's still under warranty so should be easy to get fixed. Turns out, they have been unable to even send someone to fix it. And have supposedly offered to refund the cost (without any of the installation cost). But 3 months later, 13 different phone and chat conversations (most of which take an hour or more to get connected), and I still don't my refund. In fact, I just discovered that my ticket was canceled (again, at least the third time this has happened). With NO NOTIFICATION or explanation. I had to text with someone for 45 minutes to find that out. I will never buy a Samsung product again, and recommend you don't either. Too bad. I used to like their phones.”

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Posted 5 years ago

“I ordered a projector from Samsung and they are shipping the tiny box to me via freight. I called Samsung multiple times before they shipped it to make it Fedex. The supervisor said she would make my package her “priority.” Well she didn’t and the freight company said this small item will most likely be damaged, because it has happened before. Samsung doesn’t care about its customers.”

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Posted 5 years ago

“If I could rate a zero I would have. This is BY FAR THE WORST COMPANY WHEN IT COMES TO TAKING CARE OF CUSTOMERS. I HAVE BEEN WAITING 5 weeks for a “courtesy” gift card for their refrigerator failure and have wasted over 15 hours taking with 8 reps and I still don’t have the gift card. Along with all of the trouble they KNOWINGLY SENT OUT LINKS TO RETRIEVE the card that DON’T work. PATHETIC”

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Posted 5 years ago

“STAY AWAY!!! Samsung damaged my Range. I am Senior 100% disabled. I am unable to make something eat. I don't know what to do? Someone please help me!!!”

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Posted 5 years ago

“My 55” Samsung tv of just shy of 3 years old has recently stopped working. It did not stop working due to my external issues but to an Internal issue( Samsung rep. diagnosed). Not only would they not compensate in anyway but had no interest in helping at all. May it be my problem the TV is almost 4 years old, but my recommendation to NOT get a Samsung tv unless you want to have to buy a new or spend 100’s to repair( like Samsung rep suggested...YA OK). Highly do not recommend no longer. Also key note*** went to Best Buy to look at another and Best Buy salesman recommended to never go by Samsung as those TVs “never last”. Duly noted and thank you for the recommendation as well. I will now be listening. Thanks, or not thanks for the help Samsung. Looks like I’m be moving on from your products.”

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Posted 5 years ago

“I would advise at zero stars if there was a zero for these appliances my house was purchased full of new Samsung appliances and I have issues with all of them washer dryer fridge stove dishwasher refrigerator just quit will cost as much to replace the parts as the fridge was new as Samsung will not honour the warranty on the refrigerator as we are the second owner even though it’s only five years old and there’s 10 yearsWarranty on these appliances spend the extra few bucks and buy a Maytag that’ll last longer than five years terrible products the dishwasher doesn’t wash the dishes the dryer sounds like it’s 40 years old unbelievable I will never buy Samsung again ever you just lost a customer and maybe many more hopefully after this review”

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Posted 5 years ago

“THE WORST EXPERIENCE I HAD IN MY LIFE WITH A REFRIGERATOR AND WITH THE WORST CUSTOMER SERVICE. I’LL NEVER BUY A SAMSUNG PRODUCT ANYMORE.”

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Posted 5 years ago

“Brought free standing stove on 1/01/19 did not buy warranty, 8 months after the one year warranty expire, the igniter on my oven went out. At a cost of $300 to fix Also my daughter brought the Samsung front load washer she has had less then a year, the washer has a mildew smell so bad it gives her clothes the mildew smell. I would never recommended Samsung anything nor will I ever buy any of. Their products again. Buyer Beware!!!!!!”

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Posted 5 years ago

“Purchased a eco bubble washing machine with a 5 year guarantee. It broke after one year and they wouldn’t honour the guarantee! Said I’d not registered it on line when I had. Awful, awful customer services.”

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Posted 5 years ago

“There isn't just one bad experience with Samsung three Samsung 10 c phones overheated and literally burned our hand, but Samsung denies having a problem with the batteries getting on fire. The outer casing even bubbled and melted. Just recently, a galaxy tab a tablet ran down battery when went to charge back up the unit wouldn't even reboot the unit is less than three years old. Samsung should be banned from selling any products in the United States due to their poor engineering and manufacturing. And they are also unhealthy for consumers to purchase. And then listen to Samsung's bull ship that they haven't had these problems before. I moved to band all Samsung products at the United States”

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Posted 6 years ago

“DO NOT BUY SAMSUNG PRODUCTS I would give zero stars if this was an option! The worst customer service I have ever experienced! Bought a washing machine for £1149 and it stopped working properly after a year. It has 11 years warranty. After numerous engineers visits they still couldn’t fix it and they offer me a refund of £883.01!! Which if I thanks, leaves me without a machine for two weeks or I can wait indefinitely for a replacement machine. They have none in stock!! I can’t even make a complaint as apparently the robots I am dealing with also deal with complaints. Awful, just awful. DO NOT BUY A SAMSUNG PRODUCT!!”

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Posted 6 years ago

“I would not recommend anyone buying a Samsung Smart TV. The apps for streaming shows do not work half of the time for no apparent reason, the sound will randomly cut out, and it will sometimes lose connection to the internet out of the blue for no reason. It is completely unreliable and cannot do the one thing that it is designed to do: play TV shows or movies.”

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Posted 6 years ago

“Samsung customer service is horrible. It is a disgrace. WORSE CUSTOMER SERVICE i ever come across. I WOULD NOT RECOMMEND.”

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Posted 6 years ago

“Samsung el made the worst phone ever,,from stupid hidden alarms that go off randomly and CANNOT be shut off,, to worthless charging port and let's not forget how unbelievable unreliable this post is,,, if samsung did not make thisure phone as a joke,, then they have become a joke.. I should have went with the iphone”

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Posted 6 years ago

“I purchased refrigerator on may 2016 & defective since Oct 2019. Acccordingly refrigerator sent to service centre, Jammu twice within warranty period but they have returned the same without repaired and intimated that "Internal condensor leakage unit non repairable and advised to purchase new refrigerator or repaired from local market. If local market repaired this item but your service centre not repaired, how possible, please solve our problem. my order number 4309532319 and 4309953579”

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Posted 6 years ago

“I started the process of repair/ replace of samsung wireless earbuds 6 weeks ago. I still do not have my replacement. Customer care has cancelled my replacement twice. I on hold purgatory. Do not buy samsung!”

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Posted 6 years ago

“The customer service is horrible. There is no communication between them and the customer. After a month I finally got my tablet-not repaired. Sent it back in, took a week to realize they could not repair. I called in, transferred 5 times, on hold over an hour. This guy gives me another ticket number and said it would take 7 to 10 business days to get approval and send to me. By then it will be 2 months. Even emailed the CEO the first time and she did assist but has not replied to the 2nd or third emails. Based on othe complaints, it doesn't seem to matter what Samsung product you've purchased, you still have problems with service and repairs. Now I'm worried about my phone!”

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Posted 6 years ago

“The following is the text of an email set to the director of customer satisfaction. Dear Sir, Please let me introduce myself. My name is Susan Kandler. My husband, Jim, and I have been long time loyal Samsung customers. We own Samsung tvs, cell phones, gears, entertainment systems, etc. But, we have a PROBLEM. As you know, customer sevice, be it in industry or otherwise is paramount. I am a retired RN, so I know the importance of helping people, getting to the root of an issue, listening, respect, compassion and problem solving. This is our problem. As we have not received a satisfactory solution, I am humbly appealing to you. I realize you are probably a very busy man, but as a businessman, also believe you would want to know the following: We owned a Samsung HT-J5500W/ZA home entertainment system. Our service ticket # is: 4153853591. Approximately April 10, 2020, our surround sound stopped working. Jim called Samsung and was told there had been an update and it "didn't work" for several products. We were told that Samsung engineers were working on the problem and there would be another update. In August, my husband went into the menu of the unit for the product. He thought an update had occurred, but the problem was not resolved and at this time the configuration menus became inaccessible. He contacted Samsung service and was told to send the unit in. He received an UPS label from Samsung. The unit was mailed via UPS on September 9, 2020. On September 10, the unit was "lost." Since then my husband has been calling Samsung service. Please check your log. On October 9th, Samsung offered us a $270 E-coupon if he signed the terms and conditions which he did. Today, October 22nd, he called Samsung service to find out what was holding up the E coupon as we wanted to purchase a Samsung HW-T650. He was told we were now going to get a $14 coupon. He argued that this was not acceptable. It was increased to $30 and told it would take 14 business days to receive. Throughout these many months, when he called, he was put on hold, the calls were dropped or lost, etc.. You and I know this is unacceptable service. There are many areas were failures occurred. So, I am appealing to you for assistance. Please keep in mind, that our unit was working well, until the updates. It all went downhill from there... Will await your reply. Sincerely, They offered an $30 ecoupon for another Samsung purchase. After all of this %^$#$^&*, I should have junked the product immediately.”

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Posted 6 years ago

“I am waiting for my order to get delivered after placing it 15 days ago , i still did not get the tracking number . customer service asks me to wait for 2 working days when ever i get back to them . All this after i spend $3500 on my 85 inch Samsung TV , This is no Small order for me . Am very disappointed on how Samsung has handled my order .”

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Posted 6 years ago

“I purchased a SAMSUNG computer monitor that did not even last a year before the screen turned black in the middle. They would not even honor the warranty and replace or even fix the monitor and tried to tell me it was my fault the screen was this way. I barely used the computer monitor. I suggest you buy your computer products elsewhere!!! What a crooked company !!!! I will never purchase a samsung product again!!!”

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Posted 6 years ago

Samsung is rated 1.3 based on 4,628 reviews