Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

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Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased refrigerator on may 2016 & defective since Oct 2019. Acccordingly refrigerator sent to service centre, Jammu twice within warranty period but they have returned the same without repaired and intimated that "Internal condensor leakage unit non repairable and advised to purchase new refrigerator or repaired from local market. If local market repaired this item but your service centre not repaired, how possible, please solve our problem. my order number 4309532319 and 4309953579”

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Posted 5 years ago

“I started the process of repair/ replace of samsung wireless earbuds 6 weeks ago. I still do not have my replacement. Customer care has cancelled my replacement twice. I on hold purgatory. Do not buy samsung!”

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Posted 5 years ago

“The customer service is horrible. There is no communication between them and the customer. After a month I finally got my tablet-not repaired. Sent it back in, took a week to realize they could not repair. I called in, transferred 5 times, on hold over an hour. This guy gives me another ticket number and said it would take 7 to 10 business days to get approval and send to me. By then it will be 2 months. Even emailed the CEO the first time and she did assist but has not replied to the 2nd or third emails. Based on othe complaints, it doesn't seem to matter what Samsung product you've purchased, you still have problems with service and repairs. Now I'm worried about my phone!”

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Posted 5 years ago

“The following is the text of an email set to the director of customer satisfaction. Dear Sir, Please let me introduce myself. My name is Susan Kandler. My husband, Jim, and I have been long time loyal Samsung customers. We own Samsung tvs, cell phones, gears, entertainment systems, etc. But, we have a PROBLEM. As you know, customer sevice, be it in industry or otherwise is paramount. I am a retired RN, so I know the importance of helping people, getting to the root of an issue, listening, respect, compassion and problem solving. This is our problem. As we have not received a satisfactory solution, I am humbly appealing to you. I realize you are probably a very busy man, but as a businessman, also believe you would want to know the following: We owned a Samsung HT-J5500W/ZA home entertainment system. Our service ticket # is: 4153853591. Approximately April 10, 2020, our surround sound stopped working. Jim called Samsung and was told there had been an update and it "didn't work" for several products. We were told that Samsung engineers were working on the problem and there would be another update. In August, my husband went into the menu of the unit for the product. He thought an update had occurred, but the problem was not resolved and at this time the configuration menus became inaccessible. He contacted Samsung service and was told to send the unit in. He received an UPS label from Samsung. The unit was mailed via UPS on September 9, 2020. On September 10, the unit was "lost." Since then my husband has been calling Samsung service. Please check your log. On October 9th, Samsung offered us a $270 E-coupon if he signed the terms and conditions which he did. Today, October 22nd, he called Samsung service to find out what was holding up the E coupon as we wanted to purchase a Samsung HW-T650. He was told we were now going to get a $14 coupon. He argued that this was not acceptable. It was increased to $30 and told it would take 14 business days to receive. Throughout these many months, when he called, he was put on hold, the calls were dropped or lost, etc.. You and I know this is unacceptable service. There are many areas were failures occurred. So, I am appealing to you for assistance. Please keep in mind, that our unit was working well, until the updates. It all went downhill from there... Will await your reply. Sincerely, They offered an $30 ecoupon for another Samsung purchase. After all of this %^$#$^&*, I should have junked the product immediately.”

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Posted 5 years ago

“I am waiting for my order to get delivered after placing it 15 days ago , i still did not get the tracking number . customer service asks me to wait for 2 working days when ever i get back to them . All this after i spend $3500 on my 85 inch Samsung TV , This is no Small order for me . Am very disappointed on how Samsung has handled my order .”

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Posted 5 years ago

“I purchased a SAMSUNG computer monitor that did not even last a year before the screen turned black in the middle. They would not even honor the warranty and replace or even fix the monitor and tried to tell me it was my fault the screen was this way. I barely used the computer monitor. I suggest you buy your computer products elsewhere!!! What a crooked company !!!! I will never purchase a samsung product again!!!”

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Posted 5 years ago

“I purchased a set of 4 Samsung kitchen appliance in August. Shortly we found out that the food in the refrigerator freezes and the freezer’s ice maker stopped dispensing ice. Since it was 2 weeks since we bought it, I went to the Home Depot where we bought them to exchange it, but they stated that they will only return or exchange on the first three days and that we have to contact Samsung to repair it which it didn’t make me happy to hear that knowing that they don’t stand behind the products they sell. The manager said if Samsung attempts to fix it three times and the issue still not fixed then they will change it. So, I called Samsung and they started a ticket. Since then, it has been 2 months and several trips by the Samsung’s repairman, they were able to fix the ice maker, but the fridge still freezes the food and now when opening and closing the door the whole fridge makes a loud squeaking sound. On the last trip the repairman contacted Samsung and stated that they have changed all parts they could, and the issue is still there. Samsung viewed the temperature difference and frozen food through a video conference with the repair man. They stated that it is the way that fridge is designed and do not put food in the back of refrigerator. I could not believe what I heard, and the repairman stated that he has done what he could. He wrote the report and left. In disbelief, I called Samsung customer service. The person helping me could not even access the ticket number to see the history and kept on trying to schedule a repair. When I asked to speak to a manager, somehow, she found a way to view the repair history and stated that she is noting the issue and a manager from the refund and exchange will contact me on Monday. So far no one has contacted me. We have been a Samsung family so far from our phones to TV, appliance etc. but starting to look into other manufacturers as the product quality and service is not there anymore. I hope they resolve this issue soon as possible as I cannot use my brand-new refrigerator. I try not to put food in it, because I have to through them away after a day.”

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Posted 5 years ago

“Worst customer support system ever. I was passed from department to department because the first /four departments I was told to call had no information about why my confirmed order hadn't shipped after 3 weeks. 5 calls and 2 hours later, I was told only that the part /was available, but the rep didn't know why it hadn't shipped. I was given yet to call yet another phone number to call to get my order unwedged but I'm on hold and there's no hint that I'm even on hold now. The best thing I can say about this entire transaction is that my credit card hasn't been charged yet--God spared me from the nightmare that would surely be unleashed had I tried to request a refund. Samsung Customer Support sucks, in a word!”

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Posted 5 years ago

“Purchased a Samsung dishwasher $800 and 2 months later in January, left leg breaks. Samsung refused to repair, the parts are all plastic and cheap. Now we are in October and right leg breaks. They are refusing to replace or repair. They are getting too cheap on material and parts. No more samsung for me!!!”

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Posted 5 years ago

“Qn55q7fam only last less than 2 years. $3500.00 at bestbuy now has line through center of screen. Samsung support said to bad for you, no warranty or help with repairs.”

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Posted 5 years ago

“HORRIBLE SERVICE ! We ordered a brand new Samsung oven from bestbuy. Florida City has came to inspect and the oven was malfunctioning releasing high levels of carbon monoxide. We’ve been trying to get the oven replaced for over a month. Samsung doesn’t reply to emails at all. Haven’t received a reply since the 16th ! They keep saying the problem is getting escalated to corporate but no one ever calls back. Carbon monoxide is a silent killer Samsung has all our info including that we have a one week old baby. If expressed that their product has one out our lives in danger and 2 how difficult it is to live without an oven. They clearly don’t care”

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Posted 5 years ago

“I just traded in a perfect Samsung S9 no Cracks no scratches with original box and bubble wrapped for safe delivery, for a S20 fe, they were supposed to give me $300 credit for my trade in, they contact me and tell me its cracked showed me 5 pictures not 1 crack on it. So now I'm waiting for a new excuse. They are supposed to take another look at it and contact me again. They will try anything not to credit you, just another scam, to take your money. I didnt need another phone only purchased because of the $300 credit that I am probably not getting.”

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Posted 5 years ago

“Bought the new samsung galaxy tab A7, newly launched on 12th Oct 2020. Marrow medical videos lagging even at 1.2x speed. Trash product.”

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Posted 5 years ago

“Bought a brand new Samsung Tv Q series and the screen went out in less than two months. Instead of Samsung doing the right thing which would be replace the TV, they have a 3rd party tech company come out to try and fix it. Now, that wouldn't be a huge deal if it didn't take a week and half for them to order the part and come out to fix it. Then, the part they ordered didn't work and it turned out to be the full panel that need to be replaced, which is basically the entire TV . Now i have to wait another week or 2 before they can get the part and come out to "TRY" and fix it again. This is COMPLETELY UNACCEPTABLE. I spent close 2k in this crappy TV and it didnt even last 2 months. After calling and trying to be escalated to someone who could actually make things right and authorize a new TV, i was placed on hold, transferred 3 times and ultimately, told someone would call me back, which never happened. I will NEVER purchase another Samsung product or refer them to anyone else. In fact, I will make it a point to steer people away from aggravation and incompetence.”

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Posted 5 years ago

“We purchased a dishwasher which has never dried properly since we bought it. We have had over 5 visits from different representatives. One said there was an intermittent fault and tried to order a part which Samsung stopped. Samsung rep came and did not talk to me and refused to give me a ticket unless i signed it saying all was ok. After contacting Samsung their response was I was SOL because there was no problem and they would not be talking to me about the problem anymore!!! All the people did was run diagnostics and when they did the inside of the washer was dripping wet but we did get an OC error code and told to turn water off and the circuit breaker. It sits in our kitchen not working still and I have no recourse. Seriously disappointed and to be honest after being effectively told I'm a liar do not feel I will buy any Samsung product again along with anyone I can tell. Do others have these problems?”

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Posted 5 years ago

“I am a longtime Samsung customer Dating back since the Samsung galaxy S5, and now have the Samsung Galaxy S 20 Ultra 1300$, I also have the Galaxy butts 150$, 5 months ago I purchased the Galaxy active 2 150$, my watch stop holding the charge, it went from a whole day to 7 hours only so I sent to watch back for repairs, and Samsung wanted me to pay $212 to fix the watch that I Bought $200. Is just disappointed after being with Samsung for so long and spending so much money with them, all they think about is making more money and don't care about the consumer, I see they have a one star rating and now I know why very disappointed , My Advice to the next person that wants to buy a Samsung watch, don't quality not good, Will get stuck with the repair bills, after 5 months all I did with my watch was jog. The support team the agent all robots they all say the same thing, they don't care about you or how you feel after spending all that money with them, your just a number they can afford to replace. (Sad) Don't buy Samsung watch will be disappointed.”

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Posted 5 years ago

“I'm not saying Samsung is bad with this review I'm just trying to figure out, every year a new cellphone is released since the s8 it seems like most of the focus has been about the camera of the phone how many mega pixels, how much zoom the last time I looked the galaxy s9,10,and s20 were cellphones not just cameras why not work on sound quality, reception quality, call quality if I want a good camera I'll buy one,I just want a phone that has total quality.”

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Posted 5 years ago

“Smart TV stopped working 2 months out of warranty. Samsung support said they couldn't help and they had no authorized repair facilities in my area. Asked for a supervisor. They said they would have a supervisor call in 24 hrs and then closed the ticket #4153175857 Of course no one called.”

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Posted 5 years ago

“Purchased a fridge, microwave, dishwasher and stove. The microwave had to be returned as there was a huge dent on the side of it. The dishwasher is wonderful if I wash my dishes and need them rinsed. My black stainless was peeling where handles were attached. Then to top it off my ice maker started freezing up. I was told "Mike: Okay, I'll help you with the Samsung authorized repair center details who will examine the Fridge Ice maker and the suggested repair cost is $380 for parts and labour." So now I have a fridge that doesn't produce ice unless I pull it out, unplug, defrost ice maker, reset then plug back it. I have to do this about once a month.”

Samsung 1 star review on 22nd October 2020

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Posted 5 years ago

“Today samsung just shipped me a broken galaxy note20 ultra 5g which i paid $1169. What a shame on samsung. Whoever shipped this phone to me should get fire now.”

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Posted 5 years ago

Samsung is rated 1.3 based on 4,614 reviews