Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they suck”

Helpful Report

Posted 5 years ago

“I have a Samsung Electric Dryer with Steam, model DV45K6200EZ. Maybe had this Dryer for 4 years and I've already replaced 1 pulley, getting ready to replace another pulley if not all 3 of them. But also discovered my drum was cracked. A metal drum, cracked, maybe 2 or 3 inches from the back of the Dryer. This is the 7.5 cu ft dryer and even though it's that large, it's never filled to capacity. What is Samsung going to do about it? Nothing basically. They want to send a tech out to see if it's faulty. But that tech may not schedule with me for at least 48 hours and then who knows how long until they come out and look at it. So now I'm without a dryer for at least a week if not longer. Apparently Samsung doesn't stand behind their product for one and their appliances are junk. I've owned many Samsung gadgets, but now I'm thinking it's time to switch up.”

Helpful Report

Posted 5 years ago

“I ordered TV on 20th Oct 2020 and last day to deliver is on 10th Nov 2020, do they need so many days ? ok fine ( may be some courier guy might pic the product from factory and walk till my home). still product is not delivered and status is not packed yet!!! Customer call service is totally disappointing and Samsung live chat is useless (support guy do not have any information and he is not have rights to raise a complaint). It is totally disgusting :(”

Helpful Report

Posted 5 years ago

“I purchased the new Samsung 20 on preorder mainly because of the rebate and also the $100 credit I would get from Samsung.com. They sent me a code but when I try to use it the code will not work. I've spent 2 hours on the phone with customer service, and taking them almost 2 weeks later they finally send me an email saying they refuse to reactivate the code. They cannot provide me with any information other than telling me that my code has already been used! I never used the code, I never received any products! I am very disappointed with Samsung has they are the only mobile product I would buy. Not no more, this will be last purchase phone ever purchased from this horrible company. Whatever happened to customer satisfaction. I understand there are allot of people that try and scam free stuff but I am not one of them and would appreciate a little respect and proof before being accused of trying to steel from this company!!”

Helpful Report

Posted 5 years ago

“absolutely HORRIBLE experience. Bought a dishwasher and a range. Dishwasher was broken. They replaced. It took forever and 3 phone calls to get it delivered. When they came to install it, they refused because they said I had to get a different garbage disposal to fit the dishwasher. After over AN HOUR on the phone with Samsung they REFUSED to give me my money back for install and haul away, because it was a 3rd party contractor. Ummmmm...... not my problem. DO NOT BUY SAMSUNG.”

Helpful Report

Posted 5 years ago

“Do not buy Samsung appliances. We updated our kitchen two years ago and decided to splurge on appliances so we bought black stainless steel. Dual oven...useful but top oven’s actual temperature is 50 degrees lower than what the oven says. Could only get fridge with ice maker...takes up so much space you need an extra fridge for taller items. Filters for the ice maker are very expensive and to clean bottom glass it a major pain as you have to detach ice maker to take glass out. The dishwasher is terrible. You have to make sure your dishes are thoroughly rinsed or they will not come clean. Had an upper rack that seemed like a good idea but you could not put in full size plates without moving the upper rack out. So took it out and the dishwasher no longer operates quietly”

Helpful Report

Posted 5 years ago

“I am so disappointed(nice word instead of what I really want to say) in samsung gas range ,microwave and dish washer that I purchased from lowes in wareham ma 2years ago.I also added the 5year warranty to the products.After 6 months of having them I started noticing bubbles behind paint on gas range which lead to chipping .Slowly the microwave and dishwasher are doing the same. I started making phone calls to lowes they said it was cosmetic so it wouldn't be covered under warranty. They told me to call samsung which I did and they told me to call lowes where I purchased it end of story. It's been nothing but a big headache and I'm stuck with ugly ass appliances . MY RECOMMENDATION IS NOT TO BUY SAMSUNG PRODUCTS OR LOWES THEY DON'T STAND BEHIND THERE PRODUCTS.”

Helpful Report

Posted 5 years ago

“I ordered a chrome laptop for my wife today her college classes online, I ordered the laptop since OCT 1ST OF 2020, and its not NOVEMBER 11TH OF 2020, everyday they change the date. I called customer to cancel the order and there telling me "the order can not be canceled, if I don't want the product I have to return it when its delivered." I would NEVER AGAIN order anything from samsung due to this. There isn't any explanation of why my product hasn't arrived yet.”

Helpful Report

Posted 5 years ago

“My oven was 6 years old and could not be repaired due to unavailable parts. Samsung stated they would accommodate me in my purchase of another oven but it has been two weeks and still do not have an answer. Samsung customer service is evidently in another country and is hard to understand the broken english. My last two conversations i have asked them to text me. In shopping i have noticed that other companies have a 5 year warranty where Samsung only offers a 1 year warranty? I have been without my oven for two weeks and can not recommend this company to anyone.”

Helpful Report

Posted 5 years ago

“Purchased a flagship 2020 Q90T TV & Q9000T soundbar, direct from Samsung. They haven't worked properly since day 1. With a random chiming/door bell noise, that causes the soundbar to disconnect for 2-3 seconds. Technical support went through ways to reset the soundbar, but after several days of trying different things, it didn't resolve the issue. A replacement soundbar was provided as fault was identified within 28days. New soundbar and issue continues. Issue is also heard when the sound bar is not connected and when the TV is on standby! Appears now that its the TV causing the issue, but Samsung now refusing to replace the TV as its over the 28days, despite the faulty system being raised to them within a 2 days of receipt. They did send a 3rd party to repair. They placed the main board and hey presto, issue not resolved. No diagnosis by 3rd party, came with the part in advance on the assumption that if they change the main board that must fix the issue. I'm not happy for my 2 month old TV that hasn't worked since day 1 to have continued repairs by a 3rd party, each time running the risk of further damage to the internal components. But Samsung refuse to replace or refund and also not returning escalation calls, but sending texts saying they tried to call!!! Not good at all and should be avoided at all costs. Clearly not a premium flagship product!”

Helpful Report

Posted 5 years ago

“New samsung tv only after 14 days of working stop working.”

Helpful Report

Posted 5 years ago

“Poor services center 😞🙄 samsung A50 mobile was not working suddenly in a fine morning.when approach the samsung service centre they refused to entertain stating impact damage but the mobile doesn't have any physical damage.It didn't last for six months even.think twice before buying samsung products, their after sale service is very poor at TNagar Chennai India. We need to get in touch with Samsung call centre as well as service centre for your device service. They will not give any written statement.”

Helpful Report

Posted 5 years ago

“Wish I would have seen the reviews before I ordered. I placed my order September 7th, 2020. Delivery was October 30th, 2020 and I was given a notice 10 minutes before expected arrival. (Refrigerator / Dishwasher / Microwave). This is when the problems started. They delivered the wrong dishwasher and since box was open they left the wrong one and took my working one that I had just pulled out. Now I have a hole in my kitchen and am storing a new one in the garage. I have called 3x this week and still no call back from a supervisor. I am good with the initial delay on ordering and was aware before I placed it but terrible customer support and no ability to talk to a supervisor or get a callback just keeps me stuck and unable to finish this. I may just tell them to come grab all the appliances and I will go with something else despite having everything in my house (Phones/TV's/Washer&Dryer all being Samsung).”

Helpful Report

Posted 5 years ago

“Washing machine and dryer received yesterday. Paid fir installation. Dryer was vented horribly. Maching machine DOES not work. I tried to get help last night was told to wait till today, four calls later(they kept haning up on me) I got a person. She says I am so sorry wait till Monday someone will call you!!! When washer was connected they turned it on and left. Itbever filled with water. It got 1 cup of water about each time I tried it when I got home from work. I have always considered Samsung a good brand but I will consider LG or Whirpool fir the rest if my appliances.”

Helpful Report

Posted 5 years ago

“I bought all our appliances from samsung for our new home and they do not stand behind their faulty product. The double wall oven works too loud because of the problem in cooling fan, they tried to fix twice but didnt work and they do not replace their faulty product. This is totally unacceptable!”

Helpful Report

Posted 5 years ago

“WORST PRODUCT AND CUSTOMER SERVICE EVER!!! I purchase a new washer dryer set the dryer short circuited arcked into the washer the electrician stated I was lucky I was not KILLED. I called Samsung got nothing but jerked around for days and days every time I called the acted like it was the first time I called. never never purchase products from them again still no resolution they were 3 days old when this happened!”

Helpful Report

Posted 5 years ago

“I highly suggest you do not buy a refrigerator from Samsung they do not stand behind there product and now I have a fridge that doesn’t work at all and they will do nothing about it”

Helpful Report

Posted 5 years ago

“The company fools customers. I purchased galaxy phone from Samsung e-store and now suffering from their fooling terms. I received device with some manufacturing defects and have been complaining online and over the phone to customer care since the second day and now when I visited the service center as told by them, they are telling that their replacement period is like floating interest rate, 7-10 DAYS, while for Amazon, Flipkart etc, it's 14 days. Perhaps they have their own factories in which some different policies are applicable! There is no value to their online complaints.Now I have to dwell on the faulty product forever!!!😭 According to them, I visited on 11th day but I am constantly complaining to online forum and customer care since the 2nd day of purchase and no manual answer from eshop support team. I contacted CEO channel. They insisted me to visit physically to service centre 15km away in this pandemic lockdown to verify that the pictures which I attached with complaint were of that same device or not. I went but after returning they are telling it cannot be replaced as I did not contacted between 7-10 days like floating interest rate which changes with the visiting. It ends just one day prior when you visit. Why I have to suffer for fault from your side & your communication lag. Every day senior executive customer experience calls and postpones the process for next day. I'm totally heart broken for this fooling tricks like some cheap brands. I will personally not buy any Samsung products in future and will not recommend to anyone especially from ESTORE. They are totally misnomer, no online service except taking money online!!”

Helpful Report

Posted 5 years ago

“Very bad customer service and refund policies. I had to contact them several times for my refund, they only gave the assurance that your money will be refunded in 2 to 3 business day but that never happened. it's a really bad practice for Samsung to keep their customer waiting for several weeks to get their refund after getting the product back. in case any one from Samund reading here is my order #US004682657.”

Helpful Report

Posted 5 years ago

“I hate to play pubg on my S9. Heating issue. Camera is not good. Overall not good at all. I won't recommend anyone to buy Samsung phones.”

Helpful Report

Posted 5 years ago

Samsung is rated 1.3 based on 4,614 reviews