Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

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“I applied for a credit card and when I have a question you are on hold for a good day then they hang up on you or they pick up and then hang up. My mother was on hold for 8 hrs to talk to someone and they never picked up. I don’t recommend getting this card ever. They also turn your credit in when your first payment wasn’t even due.”

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Posted 5 years ago

“FIRE-SAFETY HAZARD – Model UN65JS8500 Smart TV overheats and is too hot to touch. Not only does the heat bleed into the picture quality, it presents a personal injury risk to anyone contacting the unit and given the wall mounting, a fire hazard to our home. To make matters worse, Samsung has not offered any reasonable remedy, rejecting: 1) a ‘One Time Service Call’; 2) a like-kind exchange; and 3) a partial credit towards a Samsung Corporate web-site purchase. In the past, we’ve been very happy with Samsung and currently own six (6) Samsung Smart TVs. After five weeks of discussions, hours on (hold) customer service calls, and finally having been hung-up on, Samsung’s Executive Customer Relations group has spoken loudly, they no longer value repeat customers.”

Samsung 1 star review on 16th October 2020

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Posted 5 years ago

“I bought Panasonic TV over 15 years ago and still works perfect. Bought 65 inc Samsung TV just over 5 years and they tell me I need to replace the screen. The quality of Samsung products do not last. The resolution team manager informed me nothing they can do to assist. TERRIBLE CUSTOMER SERVICE THE WORST I HAVE SEEN. If I want to repair this tv that it cost me $3500 5 years ago it will cost me now another $700 to repair it. Where the Old tv thats last and last.I would NEVER BUY any Samsung products again. pass the word people DO NOT BUY SAMSUNG PRODUCTS> As I read some reviews many samsung customers are very unhappy with thier customer service or their Products.”

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Posted 5 years ago

“New fancy dishwasher stinks like something died in it, and it is NOT a cleaning or maintenance issue, too new for that! Refrigerator’s interior design is poor, if something spills there are areas you can’t get to, whole pieces of plastic/glass not able to be removed for cleaning- ridiculous! Don’t bother with Samsung appliances.”

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Posted 5 years ago

“I'm trying to change my address for 2 days in a row can't get hold of Samsung finance department which is TD bank. Customer service sucks I waited total 6 hours over the phone 3phine calls and yet I can't change my address. Keep sending me from one department to another . I will not buy anything from samsung anymore I learned my lesson. Very very bad customer service on both ends samsung and TD bank .”

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Posted 5 years ago

“my name is Estella and I want this to be published so therefore I'm going to look and see it's going to be on the website I don't know why they are writing that a Samsung refrigerator is one of the most reliable refrigerator that there is a lie Samsung is one of the worst refrigerator in this world I'm asking each customer please do not buy this product Samsung is a worse refrigerator product that's out there please stay away from Samsung refrigeration”

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Posted 5 years ago

“I dont think they even bother about customer feed back...and their service centers also have the same attitude...Got my S7 display changed from their service center and the touch was not working again!! Had numerous calls to customer care and they asked me to submit phone to service center for software update...Till now no update and my phone is still there...the guy at service center says they are having trouble in software update... Customer care always says supervisor is busy.. no call back as well... Worst service and service centers of SAMSUNG!!!!”

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Posted 5 years ago

“Bought a washer and the instructions show a levelling wrench, but this 50 cent pice of stamped metal wasn't included. Initially s customer service rep said it would be sent, but I spent weeks being bounced around different departments and they kept saying we'll send it. Finally someone said I had to pay $7 for it do I have up. I have tvs, a fridge, washer and dryer and s couple phones in the past but I'll never buy samsung again. There's too many options out there to reward poor performance.”

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Posted 5 years ago

“Bought a product from Amazon that was samsungs they there was instructions on the box for a promo and I contacted samsung like it said they claim to no know what I was referring to and I should contact Amazon to get them to pay me the promo for $25 added to my Google Play account they then claim to such a promo is not there when it is 100% on the box and says to go the samsung site they tried to pin the blame on Amazon and at the same time took long to respond”

Samsung 1 star review on 13th October 2020

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Posted 5 years ago

“It took the service department over 20 days to fix a screen. Horrible service.”

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Posted 5 years ago

“My experience with Samsung online shop was horrible 1) I got a defective spen 2) Service center said that since it is damaged on arrival, its not under warranty and asked me to pay for the brand new product the very next day. 3) After a 20 days struggle with the customer care, backend team and the service center the complain has been taken now. 4) They have made me visit customer care 5 times so far 5) No way you can review a product in samsung online shop 6) Had I purchased the product in Amazon I would have got immediate replacement. I will neve ever buy Samsung products that too in Samsung online shop”

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Posted 5 years ago

“Do not order from Samsung.com for applicances. They are stealing your money. I ordered four applicances and all, but my diswaher was installed and the old one was not hauled away. I have been trying for two weeks to get a refund for my installation and haul away that i paid and i keep getting told we will add this issue to the notes and i have to wait 48hrs for a status. I have called five times and no one can provide me a status on when my money will be returned. Over two hundred dollars they are trying keep for work they did not complete. Ticket #486816”

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Posted 5 years ago

“Samsung is the WORST COMPANY TO DEAL WITH. I bought a TV and after a month it did not work. Samsung refused to help me. They refused to have a technician even come to the house because they said there was physical damage to the TV. I have the TV on display at a show home that shows the TV has zero physical damage. Don’t buy Samsung!!!”

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Posted 5 years ago

“Horrific customer service experience. In July I left my Samsung galaxy 10 note in my car for about 4-5 hours. When I found it it had completely melted, like you put a lighter to it, a big yellow streak across the front screen, but the back of it was utterly damaged and parts had dissolved from the heat. It is a dangerous phone which I paid 1400 for. I tried speaking to customer service over 30 times over a 3 month period. They asked me to mail it in. I shipped it to them, they had it for 3 days, they sent it back to me, no explanation or plan of action, I've never heard back from anyone again. Not corporate, not a single human being. I keep calling customer service, they'd transfer me to the dep. that deals with damages, they'd say it will be escalated and someone will call me in 3 days I've never heard from anyone. This issue has been escalated over 20 times, but still not a single reply from anyone. This is the worst company that I've ever had to deal with. They don't care about the customer, the product is inferior and flammable. It caused a huge hole in my leather seat, which was caused by the melting phone. This phone is dangerous and could have caused a lot greater damage if I hadn't found it in time. The least they can do is give me my money back. I've been a loyal customer for 10 years, and this is how they treat me. They are evil, money-hungry, and corrupt. What they've done to me is corrupt, especially since my phone is still under warranty and they can replace it or refund me, but they choose to treat me like an absolute nobody. Please buy your phone from any other company than Samsung, because on hot days if you leave that phone in your car, it will completely melt, melt your seat, and cause thousands of dollars of damage. if I hadn't caught it in time it would have set my car on fire. But customer service will not care, and you will never hear from them again. Please don't be a fool and spend a small fortune on a phone ($1,400) that cannot stand the heat, that will melt and damage your property extensively, and the company will do nothing about it, and ignore you 100 percent. They are not decent, have no integrity, morals, or values, They will sell you a cheap flammable product, and in the end, you will be treated like trash.”

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Posted 5 years ago

“If you want to throw away your money just purchase a Samsung appliance - bought a dishwasher 9/22/19 at Lowe’s - it wasn’t in stock and couldn’t be delivered until the 10/3/19. The actual installation didn’t take place until 10/5...but Samsung considers none of that and says warranty expired 9/22/20 - and naturally it started having issue on 9/26. And now they are charging me $300 to replace a leak sensor that malfunctioned and I have been without a working dishwasher for 3 weeks! Worst customer service I have ever experienced in over 50 years!!! The technicians show up and don’t even have any parts with them so you then get to wait at least a week for that - and when they finally get the part then they are “all booked up” so you have to wait for a repeat service call. So my $500 dishwasher is now $800 - and for that I could have bought a really good brand. I will NEVER buy anything from this company again!”

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Posted 5 years ago

“Literally the WORST customer service I have ever received. We paid nearly $6k less than 6 months ago for multiple Samsung appliances. Our dishwashers seal messed up and they couldn't fix it. So instead of replacing the appliance as the warranty states they are obligated to do, they offer us $261 less than what we paid for it. I will never get another appliance or phone from this company again. What a joke they are. I hope another company smashes them.”

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Posted 5 years ago

“Have a refrigerator that is 4 years old. It has a defrost problem. They told me it was under warranty and had me call a number to book appointment. When I talked to repair person, he told me it is not under warranty. Called Samsung back and said it isn't and they made a mistake. An hour on the phone and they don't know what they are doing. Turns out refrigerators by Samsung have a defrost problem and they know it but refuse to do anything about it.”

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Posted 5 years ago

“The Note 10+5g is the worst phone I've ever had or own. Photos sent to my message or through a text won't open attachments and pictures. Drop call ALL THE TIME CONSISTENTLY. Call customer service they have no real solution..worst experience ever”

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Posted 5 years ago

“Customer service is too poor, that's my personal experience.We have some issues in our refrigerator then we called customer care.They told us to give the refregerator in service center and This company takes too much time,now it's more than 3 month.They told us it will take more time.What a poor service.Don't buy anything guys from this company.We tired to call them.I will never buy anything from sumsung.Very disappointed for this company.”

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Posted 5 years ago

“If I had chance I would have given rating in negative but unfortunately lowest option is 1 star. I bought semi automatic machine from samsung online store. The product was dead on arrival so I requested them to replace the product. After contact them 100 of times they agreed for refund. They told me I'll receive call from service center to ask if I need coupon or cash back but it did not happen as they said. 2 people came from service canter took the product and handed me coupon without asking my preference and even the coupon is not valid when I tried to redeem. Customer care so pathetic. They just transfer your call from one dept to another and don't have proper solution for your concern. Everyone is giving stupid and unacceptable excuse of why I'm having issue with my coupon. I'm really regretting buying samsung product that too from samsung store. I think I lost my money. Please never buy samsung product.”

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Posted 5 years ago

Samsung is rated 1.3 based on 4,614 reviews