Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

“Never buy a Sam sung refrigerator..it’s 5 years old and already had multiple problems. First the refrigerator wasn’t getting cold..had to unplug for 24 hrs and defrost it..now everything in the refrigerator is frozen..nobody to help..I have to pay for an appliance company to fix..def don’t buy a Samsung refrigerator!!!”

Helpful Report

Posted 5 years ago

“Do not purchase the fold,,,, one day there was a black spot on the inside it proceeded to get bigger. Sent to Samsung and they stated 150 warranty does not cover closing the phone damage. Seems to me there is a flaw in the design then. They can keep it,”

Helpful Report

Posted 5 years ago

“worst service(Vijayawada) I gave complaint to Samsung customercare for my refrigerator repair request. They didn’t even come to repair its already 7 days .then I again contacted customer care .they told me that they ordered spare parts for my refrigerator even without coming and checking my refrigerator.they do unnecessary calls at night time that too . They didnt even come till now although I gave complaint 3times. And this is the same i experienced for my tv too. So I request not to buy Samsung products and face trouble and they get repair very easily too.”

Helpful Report

Posted 5 years ago

“Worst service (Vijayawada) I gave complaint to Samsung customer care .It’s about 7days already. They didn’t even send a agent to repair and they even kept order for spare parts itsims I got to know when I again called to Samsung customer care without even coming and checking what happened to my refrigerator. Such a worst service centre. They just do calls Unnecessarily but they never come to repair..and this is the second time iam experiencing with Samsung customer care .same thing experienced for my Samsung tv too.I never buy Samsung products and I recommend everyone not To buy these Samsung products ..🙏🏻”

Helpful Report

Posted 5 years ago

“Hello. I have been using Samsung phone for ages. Don't even remember when I started. May in 1999 or something. I have many Galaxy's S series...enjoyed them and had good experience. But yesterday and today I have horrible service from Samsung. I am here in Guwahati, Assam, India since November and I couldn't go back to my home in Minneapolis, Minnesota, USA. I bought a M10 for my use in last November or December. On Thusday, the phone fell down while charging and I broke the display screen. So, I went to Samsung customer service center in Guwahati and gave phone for repair. They said they could call when the phone is ready for pickup. So, yesterday they called at 6PM saying that the phone is ready and needs to be picked up before 7.30pm. In the hurry, I left the paper slip. While I reached there, they told me that they can't give the phone without the slip. I told I can whatsup them or bring them next morning I can give photo Id and other price. I can give the registered phone number. But NO, they won't help. Finally I had to walk home as I didn't have a phone with me to call a cab. Then today, I went morning to pick up the phone and had to wait for 1 hr to pick the phone. There is no token system. People who came late, got their phone before me or sometime people who knows the customer service person just walked to the counter and took his phone. No queue for them. How could this happen at a Samsung's counter? Anyway, I picked up my phone and person suggested that I should get a shield and screen protector, so I went to the front office and bought the screen shield and a case. After that I went to check some painting work before going home. When I was about to go home. I opened my bag to grab my phone, but I saw a small crack on the phone. I had no idea what happened. I had the bag with me and it was just 30 mts since I got the shield. I wasn't fallen nor anything happened to the bag. I had no clue, so I immediately went back to Samsung and told that something was wrong and I showed the crack. The customer service refused to believe me and said the phone must have fallen. Never ever someone ever accused me of lying. I always fight for justice or right. I don't have to fight for Rs450 rupees. But I did, cause that ignorant person at your counter didn't believe me. I am very very upset with Samsung. Is this the way you treat your long term customers? Thank you, Milin Dutta +1763 458 8661 +91 70022 68334”

Helpful Report

Posted 5 years ago

“Refund Process is poor. The worst I’ve experienced ever. Samsung does not care about the customer. Delivery is awful. Never delivered when they said they would. Delivery driver was incredibly rude. Returns are the worst ever. I purchased a tv that came damaged and they recommended repairing it. It’s a NEW tv 5 minutes out of the box IT SHOULD NOT NEED REPAIR. So I returned it. 5 weeks later they still have not refunded the $1700 I spent for the TV.”

Helpful Report

Posted 5 years ago

“The terrible customer service reviews are real. This has been THE worst customer service experience I’ve ever had. My 65” q-70 tv stopped working. YouTubed troubleshooting steps, nothing worked. Bought it from Best Buy, still under factory warranty, so contacted Samsung. At first, things were smooth getting a ticket number set up. Sent them the online order receipt. No response. Asked for confirmation, no response. 3 weeks later, nothing. My wife made some calls and apparently the open ticket order ‘got missed’... several calls later of trying to get a technician out to either repair or replace tv, they then say the receipt we sent is incomplete bc it doesn’t include method of payment. We bought this tv from Best Buy, not Samsung directly... so why does that matter? They call me back and mention the receipt missing info... I mention how this has been ongoing for a month, and all of sudden, that ‘issue’ with the receipt is magically now nothing to worry about, and they send us a link that essentially makes it feel like we’re running in circles with them... Why all the bs? And to top all of this, it’s near impossible to reach them... jumping through hoops to talk to someone who knows what they’re talking about. If you miss a call, don’t expect to hear back for days. When you call back, you’re just setting up another time for someone else to call you back. I understand they deal with a high amount of service call traffic, but there’s still no excuse. Month later and our tv still doesn’t work.... still waiting on a replacement tv or part. Been a headache dealing with all their back and forth Overall, great products when they work, but terrible customer service when they don’t. To be fair”

Helpful Report

Posted 5 years ago

“I applied for a credit card and when I have a question you are on hold for a good day then they hang up on you or they pick up and then hang up. My mother was on hold for 8 hrs to talk to someone and they never picked up. I don’t recommend getting this card ever. They also turn your credit in when your first payment wasn’t even due.”

Helpful Report

Posted 5 years ago

“FIRE-SAFETY HAZARD – Model UN65JS8500 Smart TV overheats and is too hot to touch. Not only does the heat bleed into the picture quality, it presents a personal injury risk to anyone contacting the unit and given the wall mounting, a fire hazard to our home. To make matters worse, Samsung has not offered any reasonable remedy, rejecting: 1) a ‘One Time Service Call’; 2) a like-kind exchange; and 3) a partial credit towards a Samsung Corporate web-site purchase. In the past, we’ve been very happy with Samsung and currently own six (6) Samsung Smart TVs. After five weeks of discussions, hours on (hold) customer service calls, and finally having been hung-up on, Samsung’s Executive Customer Relations group has spoken loudly, they no longer value repeat customers.”

Samsung 1 star review on 16th October 2020

Helpful Report

Posted 5 years ago

“I bought Panasonic TV over 15 years ago and still works perfect. Bought 65 inc Samsung TV just over 5 years and they tell me I need to replace the screen. The quality of Samsung products do not last. The resolution team manager informed me nothing they can do to assist. TERRIBLE CUSTOMER SERVICE THE WORST I HAVE SEEN. If I want to repair this tv that it cost me $3500 5 years ago it will cost me now another $700 to repair it. Where the Old tv thats last and last.I would NEVER BUY any Samsung products again. pass the word people DO NOT BUY SAMSUNG PRODUCTS> As I read some reviews many samsung customers are very unhappy with thier customer service or their Products.”

Helpful Report

Posted 5 years ago

“Samsung has prove that they don't care about any consumers in my eyes. They absolutly refused to help with any type of pricing issue because everything was in my name instead of my wifes. I offered all types of proof to prove that no fraud was intended and yet to get any type of respones even after 3 different chats with 3 different people without ever logging off/leaving the chat. I have purchased all types of Samsung products from washer/dryer to tv's, phone's & tablets but will highly reconsider looking at other brands after this experience. After being loyal for 10+ years this is what I get, truly sad & I know understand why many friends have coverted away from Samsung!”

Helpful Report

Posted 5 years ago

“Samsung has prove that they don't care about any consumers in my eyes. They absolutly refused to help with any type of pricing issue because everything was in my name instead of my wifes. I offered all types of proof to prove that no fraud was intended and yet to get any type of respones even after 3 different chats with 3 different people without ever logging off/leaving the chat. I have purchased all types of Samsung products from washer/dryer to tv's, phone's & tablets but will highly reconsider looking at other brands after this experience. After being loyal for 10+ years this is what I get, truly sad & I know understand why many friends have coverted away from Samsung!”

Helpful Report

Posted 5 years ago

“New fancy dishwasher stinks like something died in it, and it is NOT a cleaning or maintenance issue, too new for that! Refrigerator’s interior design is poor, if something spills there are areas you can’t get to, whole pieces of plastic/glass not able to be removed for cleaning- ridiculous! Don’t bother with Samsung appliances.”

Helpful Report

Posted 5 years ago

“I'm trying to change my address for 2 days in a row can't get hold of Samsung finance department which is TD bank. Customer service sucks I waited total 6 hours over the phone 3phine calls and yet I can't change my address. Keep sending me from one department to another . I will not buy anything from samsung anymore I learned my lesson. Very very bad customer service on both ends samsung and TD bank .”

Helpful Report

Posted 5 years ago

“my name is Estella and I want this to be published so therefore I'm going to look and see it's going to be on the website I don't know why they are writing that a Samsung refrigerator is one of the most reliable refrigerator that there is a lie Samsung is one of the worst refrigerator in this world I'm asking each customer please do not buy this product Samsung is a worse refrigerator product that's out there please stay away from Samsung refrigeration”

Helpful Report

Posted 5 years ago

“I dont think they even bother about customer feed back...and their service centers also have the same attitude...Got my S7 display changed from their service center and the touch was not working again!! Had numerous calls to customer care and they asked me to submit phone to service center for software update...Till now no update and my phone is still there...the guy at service center says they are having trouble in software update... Customer care always says supervisor is busy.. no call back as well... Worst service and service centers of SAMSUNG!!!!”

Helpful Report

Posted 5 years ago

“i am regretful to switch with Samsung i bought TV, Kitchen, phones smart whatches with them thinking that was the latest of technology but is poor customer service that i ever see. My Note 10+ have problems to charge i called them and I've been on hold for more than an hour for just have an answer that something that they can't help me out that i have to call to another number for the company that works for them and fixing thier phones well i called that number and they said with that problem they can't do nothing because is a factory defect that i have to call back to Samsung well a another hr on hold and finally i spoke with someone for do nothing they said that i have to send my device to Samsung and it will take 7 to 14 days and they will fix it and send it back to me well and how i will work i use my phone for work and they said that's wasn't their problem because their are giving the solution to send the phone back and see if they can fix it, if i want is all what they can do when you buy an expensive phone is because we don't want to be in this situation first the time is very valuable to be wasting when i paid more than 1k supposed for one of the best products super upset and now how i will work without it they never think on their customer or they don't care if the customer loose money for a product that they sell was defected. i had Motorola in the past for many years and i thought was time to updated with Samsung but was the bad decision that i ever could take Motorola care about their customer service first very polite and second their do all what they can for help you with your problem if they think is something like factory defect they send you a new one as soon you got the new device you send the defected device back you never will be without communication and after that their call you back how the new device is working”

Helpful Report

Posted 5 years ago

“i am regretful to switch with Samsung i bought TV, Kitchen, phones smart whatches with them thinking that was the latest of technology but is poor customer service that i ever see. My Note 10+ have problems to charge i called them and I've been on hold for more than an hour for just have an answer that something that they can't help me out that i have to call to another number for the company that works for them and fixing thier phones well i called that number and they said with that problem they can't do nothing because is a factory defect that i have to call back to Samsung well a another hr on hold and finally i spoke with someone for do nothing they said that i have to send my device to Samsung and it will take 7 to 14 days and they will fix it and send it back to me well and how i will work i use my phone for work and they said that's wasn't their problem because their are giving the solution to send the phone back and see if they can fix it, if i want is all what they can do when you buy an expensive phone is because we don't want to be in this situation first the time is very valuable to be wasting when i paid more than 1k supposed for one of the best products super upset and now how i will work without it they never think on their customer or they don't care if the customer loose money for a product that they sell was defected. i had Motorola in the past for many years and i thought was time to updated with Samsung but was the bad decision that i ever could take Motorola care about their customer service first bery polite and second their do all what they can for help you with your problem if they think is something like factory defect they send you a new one as soon you got the new device you send the defected device back you never will be without communication and after that their call you back how the new device is working and for the price i thought it will be the better experience but was the worst experience that i have”

Helpful Report

Posted 5 years ago

“Bought a washer and the instructions show a levelling wrench, but this 50 cent pice of stamped metal wasn't included. Initially s customer service rep said it would be sent, but I spent weeks being bounced around different departments and they kept saying we'll send it. Finally someone said I had to pay $7 for it do I have up. I have tvs, a fridge, washer and dryer and s couple phones in the past but I'll never buy samsung again. There's too many options out there to reward poor performance.”

Helpful Report

Posted 5 years ago

“Bought a product from Amazon that was samsungs they there was instructions on the box for a promo and I contacted samsung like it said they claim to no know what I was referring to and I should contact Amazon to get them to pay me the promo for $25 added to my Google Play account they then claim to such a promo is not there when it is 100% on the box and says to go the samsung site they tried to pin the blame on Amazon and at the same time took long to respond”

Samsung 1 star review on 13th October 2020

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Samsung Reviews

Phone:

Email:

Location: