Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

“NEVER BUY SAMSUNG! We bought a Samsung washer and dryer a year ago 4th of July sale. It was advertised that Samsung would provide an additional rebate on top of the sale we took advantage of. SAMSUNG REFUSED TO HONOR THE REBATE. We also bought pedestals for the washer and dryer. We have a tiled floor that is level. The installers were UNABLE TO PROPERLY set the adjustable feet ON A LEVEL FLOOR because of the design. I had to shim the washer myself so the washer didn't have a wicked rattle while trying to spin dry. The dryer began to TUMBLE WITH POWER OFF a couple of months before the one year mark, but unplugging it fixed it just long enough to bring us to August, or 13 MONTHS OLD. A technician came out where he said he needed to order a control board. ONE AND A HALF MONTHS LATER WHEN I FINALLY CALLED THEM BACK BECAUSE WE HAD BEEN IGNORED, I WAS LIED TO AND TOLD THAT THEY HAD JUST CHECKED THE DAY BEFORE. They said that the part wasn't there yesterday, but was today. They sent the technician out immediately to pick up the part and come to complete the repair. After an hour of playing with the dryer, I asked what the issue was. He said that the wrong part was ordered, but that there was no correct part to be ordered. I called Samsung and classified that there was NO REPLACEMENTS PARTS AND NO SUBSTITUTE PARTS FOR A $1500 MACHINE THEY MANUFACTURED 1 YEAR AGO! I was assured that a ticket would be expedited, I would hear in 3-5 days, and that I would receive either a check for a refund or a replacement machine. ANOTHER LIE! ONE AND A HALF WEEKS LATER, SAMSUNG SUPPORT CALLED ME ON SUNDAY AFTERNOON, BUT HUNG UP WHEN I ANSWERED. I called back immediately, but couldn't get through because of normal business hours. They called again Monday morning and HUNG UP ON ME AGAIN WHEN I ANSWERED. I called back immediately, again. I was finally able to speak to a representative where she informed me that they had already contacted me to tell me that THERE WAS NOTHING THEY COULD DO. I RESTATED, "THERE WAS ABSOLUTELY NO ACTION THAT THEY WERE WILLING TO TAKE ON A TOP-END MACHINE THAT WAS MANUFACTURED 1 YEAR EARLIER?! NO REPLACEMENT PARTS? NO SUBSTITUTE PARTS? NO ATTEMPT TO REPLACE, REMEDY, OR COMPENSATE AT ALL?!" NONE! Samsung deserves zero business. EQUIPMENT BEING ON END OF SUPPORT 1 YEAR AFTER BEING MANUFACTURED SHOULD NEVER HAPPEN! It is unethical for a business to operate under those principles. PLEASE NEVER BUY A SAMSUNG! Tell this to everyone you know. I have literally paid for several service visits, tried to find underground parts, and still HAVE TO PAY TO HAVE SOMEONE REMOVED THIS LESS THAN WORTHLESS PIECE OF GARBAGE FROM MY HOUSE SO I CAN DRY CLOTHES! $1500 FLUSHED DOWN THE TOILET IS A SIGNIFICANTLY BETTER USE OF MONEY THAN BUYING SAMSUNG PRODUCTS! I WILL NEVER PURCHASE SAMSUNG AGAIN. I hope you won't either.”

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Posted 5 years ago

“We bought a Samsung dishwasher in February 2020, the same part has broken and been repaired 3 times since September 2020. I demanded a refund from Samsung and I have spent over 8 hours of my time on the phone with Samsung customer service over this dishwasher. First they question the validity of my receipt from where I purchased it at Lowes. Second they wanted to send a technician out for a 3rd time to give his opinion and I'd have to wait 2 weeks for the technician to come out. I told Samsung that waiting 2 more weeks for a technician to come out for a 3rd time to look at my dishwasher was unacceptable. They then proceeded to tell me I could have a refund, but it would take a minimum of 2 to 3 weeks to get my refund. Do no buy Samsung home appliances, they are not built to last, customer service is absolutely horrible, and it takes weeks to get a technician to come look/fix your broken appliance. I will never buy a samsung home appliance again.”

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Posted 5 years ago

“We bought a flex washer that completely died and we do not know why. Called Samsung customer service to see if they could help and after two months of back and forth with them, they told us sorry for your luck. The washer was $1,300 and it's two and half years old.”

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Posted 5 years ago

“I have a 2014 '55 smart led tv and they are taking away the apps i used to watch, like HBO Go and they say that my tv it doesn't allow HBO anymore, so my TV is useless, i only have a few apps that still there like Netflix, Amazon and YouTube, probably not for long. That is not right, forcing the customer to get the newest TV, I bought that TV in 2014 and 6 years later after i had to fix it once a year after I bought it, is useless and they even say it, unless i buy a fire stick or some streaming product that provides the apps, I can't see them in the TV, that was the whole thing of buying a smart tv, so I don't have to buy those products. I currently pay for accounts in Netflix, Disney+, Apple video+, HBO, Amazon prime, and i can only watch Netflix and every single time i open Amazon Prime app, i have to login in my phone to authorize the app in the TV, so ennoying. I have a Qled that I bought last year that i will probably have the same situation in a few years, 2 extremely expensive useless TV. I'm hopping that this doesn't happen with the Qled, but I know us coming.”

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Posted 5 years ago

“Never buy a Sam sung refrigerator..it’s 5 years old and already had multiple problems. First the refrigerator wasn’t getting cold..had to unplug for 24 hrs and defrost it..now everything in the refrigerator is frozen..nobody to help..I have to pay for an appliance company to fix..def don’t buy a Samsung refrigerator!!!”

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Posted 5 years ago

“Do not purchase the fold,,,, one day there was a black spot on the inside it proceeded to get bigger. Sent to Samsung and they stated 150 warranty does not cover closing the phone damage. Seems to me there is a flaw in the design then. They can keep it,”

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Posted 5 years ago

“worst service(Vijayawada) I gave complaint to Samsung customercare for my refrigerator repair request. They didn’t even come to repair its already 7 days .then I again contacted customer care .they told me that they ordered spare parts for my refrigerator even without coming and checking my refrigerator.they do unnecessary calls at night time that too . They didnt even come till now although I gave complaint 3times. And this is the same i experienced for my tv too. So I request not to buy Samsung products and face trouble and they get repair very easily too.”

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Posted 5 years ago

“Worst service (Vijayawada) I gave complaint to Samsung customer care .It’s about 7days already. They didn’t even send a agent to repair and they even kept order for spare parts itsims I got to know when I again called to Samsung customer care without even coming and checking what happened to my refrigerator. Such a worst service centre. They just do calls Unnecessarily but they never come to repair..and this is the second time iam experiencing with Samsung customer care .same thing experienced for my Samsung tv too.I never buy Samsung products and I recommend everyone not To buy these Samsung products ..🙏🏻”

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Posted 5 years ago

“Hello. I have been using Samsung phone for ages. Don't even remember when I started. May in 1999 or something. I have many Galaxy's S series...enjoyed them and had good experience. But yesterday and today I have horrible service from Samsung. I am here in Guwahati, Assam, India since November and I couldn't go back to my home in Minneapolis, Minnesota, USA. I bought a M10 for my use in last November or December. On Thusday, the phone fell down while charging and I broke the display screen. So, I went to Samsung customer service center in Guwahati and gave phone for repair. They said they could call when the phone is ready for pickup. So, yesterday they called at 6PM saying that the phone is ready and needs to be picked up before 7.30pm. In the hurry, I left the paper slip. While I reached there, they told me that they can't give the phone without the slip. I told I can whatsup them or bring them next morning I can give photo Id and other price. I can give the registered phone number. But NO, they won't help. Finally I had to walk home as I didn't have a phone with me to call a cab. Then today, I went morning to pick up the phone and had to wait for 1 hr to pick the phone. There is no token system. People who came late, got their phone before me or sometime people who knows the customer service person just walked to the counter and took his phone. No queue for them. How could this happen at a Samsung's counter? Anyway, I picked up my phone and person suggested that I should get a shield and screen protector, so I went to the front office and bought the screen shield and a case. After that I went to check some painting work before going home. When I was about to go home. I opened my bag to grab my phone, but I saw a small crack on the phone. I had no idea what happened. I had the bag with me and it was just 30 mts since I got the shield. I wasn't fallen nor anything happened to the bag. I had no clue, so I immediately went back to Samsung and told that something was wrong and I showed the crack. The customer service refused to believe me and said the phone must have fallen. Never ever someone ever accused me of lying. I always fight for justice or right. I don't have to fight for Rs450 rupees. But I did, cause that ignorant person at your counter didn't believe me. I am very very upset with Samsung. Is this the way you treat your long term customers? Thank you, Milin Dutta +1763 458 8661 +91 70022 68334”

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Posted 5 years ago

“Refund Process is poor. The worst I’ve experienced ever. Samsung does not care about the customer. Delivery is awful. Never delivered when they said they would. Delivery driver was incredibly rude. Returns are the worst ever. I purchased a tv that came damaged and they recommended repairing it. It’s a NEW tv 5 minutes out of the box IT SHOULD NOT NEED REPAIR. So I returned it. 5 weeks later they still have not refunded the $1700 I spent for the TV.”

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Posted 5 years ago

“The terrible customer service reviews are real. This has been THE worst customer service experience I’ve ever had. My 65” q-70 tv stopped working. YouTubed troubleshooting steps, nothing worked. Bought it from Best Buy, still under factory warranty, so contacted Samsung. At first, things were smooth getting a ticket number set up. Sent them the online order receipt. No response. Asked for confirmation, no response. 3 weeks later, nothing. My wife made some calls and apparently the open ticket order ‘got missed’... several calls later of trying to get a technician out to either repair or replace tv, they then say the receipt we sent is incomplete bc it doesn’t include method of payment. We bought this tv from Best Buy, not Samsung directly... so why does that matter? They call me back and mention the receipt missing info... I mention how this has been ongoing for a month, and all of sudden, that ‘issue’ with the receipt is magically now nothing to worry about, and they send us a link that essentially makes it feel like we’re running in circles with them... Why all the bs? And to top all of this, it’s near impossible to reach them... jumping through hoops to talk to someone who knows what they’re talking about. If you miss a call, don’t expect to hear back for days. When you call back, you’re just setting up another time for someone else to call you back. I understand they deal with a high amount of service call traffic, but there’s still no excuse. Month later and our tv still doesn’t work.... still waiting on a replacement tv or part. Been a headache dealing with all their back and forth Overall, great products when they work, but terrible customer service when they don’t. To be fair”

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Posted 5 years ago

“I applied for a credit card and when I have a question you are on hold for a good day then they hang up on you or they pick up and then hang up. My mother was on hold for 8 hrs to talk to someone and they never picked up. I don’t recommend getting this card ever. They also turn your credit in when your first payment wasn’t even due.”

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Posted 5 years ago

“FIRE-SAFETY HAZARD – Model UN65JS8500 Smart TV overheats and is too hot to touch. Not only does the heat bleed into the picture quality, it presents a personal injury risk to anyone contacting the unit and given the wall mounting, a fire hazard to our home. To make matters worse, Samsung has not offered any reasonable remedy, rejecting: 1) a ‘One Time Service Call’; 2) a like-kind exchange; and 3) a partial credit towards a Samsung Corporate web-site purchase. In the past, we’ve been very happy with Samsung and currently own six (6) Samsung Smart TVs. After five weeks of discussions, hours on (hold) customer service calls, and finally having been hung-up on, Samsung’s Executive Customer Relations group has spoken loudly, they no longer value repeat customers.”

Samsung 1 star review on 16th October 2020

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Posted 5 years ago

“I bought Panasonic TV over 15 years ago and still works perfect. Bought 65 inc Samsung TV just over 5 years and they tell me I need to replace the screen. The quality of Samsung products do not last. The resolution team manager informed me nothing they can do to assist. TERRIBLE CUSTOMER SERVICE THE WORST I HAVE SEEN. If I want to repair this tv that it cost me $3500 5 years ago it will cost me now another $700 to repair it. Where the Old tv thats last and last.I would NEVER BUY any Samsung products again. pass the word people DO NOT BUY SAMSUNG PRODUCTS> As I read some reviews many samsung customers are very unhappy with thier customer service or their Products.”

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Posted 5 years ago

“Samsung has prove that they don't care about any consumers in my eyes. They absolutly refused to help with any type of pricing issue because everything was in my name instead of my wifes. I offered all types of proof to prove that no fraud was intended and yet to get any type of respones even after 3 different chats with 3 different people without ever logging off/leaving the chat. I have purchased all types of Samsung products from washer/dryer to tv's, phone's & tablets but will highly reconsider looking at other brands after this experience. After being loyal for 10+ years this is what I get, truly sad & I know understand why many friends have coverted away from Samsung!”

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Posted 5 years ago

“Samsung has prove that they don't care about any consumers in my eyes. They absolutly refused to help with any type of pricing issue because everything was in my name instead of my wifes. I offered all types of proof to prove that no fraud was intended and yet to get any type of respones even after 3 different chats with 3 different people without ever logging off/leaving the chat. I have purchased all types of Samsung products from washer/dryer to tv's, phone's & tablets but will highly reconsider looking at other brands after this experience. After being loyal for 10+ years this is what I get, truly sad & I know understand why many friends have coverted away from Samsung!”

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Posted 5 years ago

“New fancy dishwasher stinks like something died in it, and it is NOT a cleaning or maintenance issue, too new for that! Refrigerator’s interior design is poor, if something spills there are areas you can’t get to, whole pieces of plastic/glass not able to be removed for cleaning- ridiculous! Don’t bother with Samsung appliances.”

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Posted 5 years ago

“I'm trying to change my address for 2 days in a row can't get hold of Samsung finance department which is TD bank. Customer service sucks I waited total 6 hours over the phone 3phine calls and yet I can't change my address. Keep sending me from one department to another . I will not buy anything from samsung anymore I learned my lesson. Very very bad customer service on both ends samsung and TD bank .”

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Posted 5 years ago

“my name is Estella and I want this to be published so therefore I'm going to look and see it's going to be on the website I don't know why they are writing that a Samsung refrigerator is one of the most reliable refrigerator that there is a lie Samsung is one of the worst refrigerator in this world I'm asking each customer please do not buy this product Samsung is a worse refrigerator product that's out there please stay away from Samsung refrigeration”

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Posted 5 years ago

“I dont think they even bother about customer feed back...and their service centers also have the same attitude...Got my S7 display changed from their service center and the touch was not working again!! Had numerous calls to customer care and they asked me to submit phone to service center for software update...Till now no update and my phone is still there...the guy at service center says they are having trouble in software update... Customer care always says supervisor is busy.. no call back as well... Worst service and service centers of SAMSUNG!!!!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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