Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BUYERS BEWARE!!!! Our new refrigerator makes terrible noise, it sounds like our kitchen is full of crickets and is a driving us crazy. Samsung sent a tech out who took a few minutes to tell us everything is normal and no repairs are necessary. We called and requested another tech but were told we would be charged for the service call if the next guy deemed the noise as normal. I wish I could attach video I took just to let everyone hear how terribly noisy this thing operates.”

Helpful Report

Posted 7 years ago

“Its christmas time. I have a husband that was hit by a bus ( seriously) 5 years ago and will forever be in pain, I have fm and chronic fatigue, ive 3 special needs kids, and I purchased a $1000 dollar samsung washing machine at the end of april. This was our very first new dishwasher in the 25 yrs we have been married. After 1 week. It quit working. After 3 weeks of no help from samsung, the store we bought it form nicely replaced it. That one worked a moth,. and quit. Tooks us another month to get the technician in, because apparently they only have 1 in my town and Samsung sent the request to the wrong area. It worked for 2 month, and quit in August. We have been through a comedy of issues with samsung since then: They sent the first 2 repair requests to the wrong technicians, again. Then, they " escalated the problem:, with absolutely no results or contact. Then they sent the wrong error code to the actual repair man, who screamed at us over the phone because of it. Had to order a new part. Itr is now December, and still no sign of this supposed repair man. The last call I made to samsung, the response was " well, we need to get a report from the technician before we can do anything". The technician that never comes..its an easy ploy to make sure the warranty we purchased on the dishwasher runs out before they have to repair it. Be very, very careful when buying from samsung. Seems they are more into scamming people then providing quality products”

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Posted 7 years ago

“If I could give a "no star" I would. For Samsung being such a big company, its disappointing how bad their customer service is. Samsung shipped me the wrong product, then said, it's too bad that you just past the 2 week time frame for you to return the item. I advise them that all I need is the item that I ordered and paid for, and they stated that was the company policy. Then hung up on me. This is a shame, because Samsung makes good products, but have horrible customer service. They should really try to do something to revamp this horrible image that is out there.”

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Posted 7 years ago

“I ordered a Samsung odyssey + headset November 25th. I was told the headset would ship 12/16/2018 and arrive before 12/24/18. I called multiple times to ensure it would still arrive before Christmas for i am leaving town Christmas Eve and the gift is for my nephew. On 12/19/2018 I was assured it would be before Christmas and the tracking number might just be delayed. I get a tracking number today and it says it will be delivered 12/26. After Christmas. I called customer service. They said it was not their fault I selected standard shipping and I should have expected delays around Christmas. Infact I did expect delays and made multiple calls to ensure it was on schedule. I would have gladly paid extra to ensure deIivery. They actually told me to call FedEx and complain to them, like it was their fault I didn't get shipped until 12/21/18. Extremely unprofessional. Because of the false promises I was upset, and asked if I could receive $10 promotional credit to spend back at Samsung. I was told it was not Samsung's fault and I should call FedEx again. How is it not Samsungs fault for promising me a delivery time and not following through? After multiple attempts to talk to a higher up she said there is nothing they will do. I was just asking for a little compensation for how upset this made me and was wanting to spend more money at Samsung. They told me they will not offer any compensation. After further attempts I was told to send and email and hope to receive a reply back from someone higher up. After expression that was horrible customer service, she "opened up a request" After this experience I may never make a purchase from Samsung again! I referred someone to buy a $450 monitor from the website just last week. That will most likely be the last time I recommend someone to Samsung products/website. I hope to receive some sort of reply, to acknowledge you care about your customers! I have been loyal since my Galaxy s3. Thank you for your time.”

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Posted 7 years ago

“Re 4 appliance SAMSUNG DELIVERY ISSUE Ordered from HOME DEPOT 4 Samsung appliance pkg Ordered 11/25/18 to be delivered 12/21/18. On 12/20/18, I don’t even get the delay notice from Home Depot. It’s a “recorded” call from Samsung with no new delivery date and no one to talk to. After speaking to both Home Depot and Samsung the new date being offered to me is 1/23. That’s 1 month after the confirmed chosen date of 12/21(we were offered anything after 12/9) date and 2 months after the order date. My complaint to Samsung is about providing accurate dates. It is beyond me why Home Depot or any other retailer. would put their reputation at risk by selling products of a supplier who could not provide more accurate dates. Even though complaints will be posted against both parties, the one for Home Depot will have the more negative impact on their sales because its the Point of Sale and their employees are the ones giving the customer dates. Being right before the Christmas Holiday and at the last step of the remodel project, this is really upsetting. Home Depot doesn’t install over the range microwaves and my contractor will be long gone by 1/23. And of course not having major appliances for the holidays is more than inconvenient. Even If I shopped elsewhere now it would be to late for delivery. Home Depot should insist all their suppliers offer reliable delivery dates or get rid of the ones like Samsung that don’t give more accurate dates. If not then both of them should make it clear to a customer that the date they are choosing is not guaranteed and might not even be close. Sent from my iPad”

Helpful Report

Posted 7 years ago

“I ordered a TV on cyber Monday, great price and part of the incentive was 2-day shipping. After I placed the order, I received an email confirmation that stated it was on back order. That was news to me as it did not state it was out of stock when I placed the order. A few days later I followed up with a call and was told it should ship the following week. That never happened. So a few more days after that I followed up with several calls all stating very general information that they are backed up and it should ship soon, and the issue has been escalated and I should receive an email. None of that happened. It's been over 5 weeks and still no one can tell me when it's supposed to ship. They all have robotic responses. No flexibility whatsoever, including exchanging for a comparable item that is in stock. I thought it would be more beneficial ordering the product directly from the manufacturer, nope. NEVER again will I order from them.”

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Posted 7 years ago

“We purchased a washing a month ago. It broke. We set up a service appoint, my husband took off a day from work to have the repair service not show up. He called customer service to be told that we were supposed to contact the subcontractor to confirm which is not on your website. Now a new appointment has to be set up. I will never buy another Samsung appliance, HORRIBLE experience.”

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Posted 7 years ago

“Never use their phone trade in program looks great till they wait past return period too tell you phone don't qualify and charge you back. Even though my trade in was less than 3 months old...”

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Posted 7 years ago

“Technician failed to understand the problem I was describing to her. The 65 inch Samsung curved smart tv that was purchased keeps flipping to a black screen with the CBSN app appearing in the upper left corner. Sometimes with audibility and sometimes with nothing. This happens when we are watching Netflix, regular cable tv, or playing video games with cable box off. The TV resorts back to the CBSN app automatically and for no apparent reason. The problem exists within the tv NOT the cable system. I paid thousands of dollars on a product of yours and you can’t be ever so kind enough to honor that and fix you not-so-smart tv.”

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Posted 7 years ago

“awful, awful, awful. Never buy from Samsung.com. I bought a Note 8 phone unlocked with a verizon sim card. They shipped the phone on time, but then verizon said the sim card and the phone they sent were not compatible. Eight (8!) hours of my time w/ tech support, having to drive to a verizon store, etc. and it still was not resolved. No one had ever heard of this happening. So i said, i'll buy a new phone from you and return the problem phone. I bought a new one, and same thing happened. So i've wasted a huge amount of time, have been without a phone for weeks. And they never offer recompense. When i asked, they said they'll give me $25 off of some other samsung product. Never buy from them. Incompetent.”

Helpful Report

Posted 7 years ago

“Purchased 75 inch Samsung 4K UHD TV from Costco. Picture excellent. Features very good. Sound mediocre (expected). User manual poor. Set-up complicated - required purchase of multiple cables & converters to attach devices. Customer service - No response to 2 emails.”

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Posted 7 years ago

“EVERYTHING! There is not enough room here to describe my god awful experience with Samsung Customer Service. On top of that I don’t think they care one bit that they have an 87% 1 Star rating. There is too much detail about my experience to list here and my only suggestion is to try and talk to the “Office of President”. You might get some results but beware, it’s not easy to get to that Office!”

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Posted 7 years ago

“The reason the customer service department is useless is because of the Dominican republic call centers. I think they have the authority to go ahead and tell you that things are not warrantied. They will put down false Diagnostic reviews of your product and state that it’s not under warranty or covered in the service agreement. I hung up with them and then called a Nother call center somewhere else in the world and they helped me with getting the information that I needed. Samsung should start contracting out to all Dominican republic or all Spanish areas below the United States due to their false authority and representation of the Samsung product.”

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Posted 7 years ago

“I had few questions related to my Samsung Mobile Phone. I attended one of the Samsung Support Centre. I had to wait over 45 minutes in a very long queue. Then I was seen by Samsung staff who suppose to be an expert. Unfortunately he did not know anything relate to my mobile phone. His answer to my questions were simply reset my my mobile phone! which I could loose lots of info, contacts, etc. I did not follow his advice. Instead I went to O2 store. A saleperson simply showed me how to deal with my problems. He agreed that the staff working in the Samsung Support Centre do not know much. I do not recommend any Samsung Support Centres to anyone.”

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Posted 7 years ago

“Awful just awful worst Customer service!So bad they should be out of business I don’t get it!I hope someone reads this and chooses another brand Sony is much better”

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Posted 7 years ago

“Well known screen fault (bottom or top half goes dark) on larger screen TVs. Not interested in anything out of 12 months warranty, clearly a design or component issue. Is it worth spending £900 on a TV for 2.5 years use? Just lost a loyal 25 yr customer!”

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Posted 7 years ago

“Purchased a front load washer Jan 2018. Broke August 2018, took 2 weeks to get tech in to repair. Broke again beginning of Oct. Multiple attempts to repair, lots of waiting on tech reports, etc every time. Finally deemed non repairable, and needs replacement under warranty. I've been a total of almost 11 WEEKS without a washer, still no idea what next, called again today, and was told latest tech report indicated it was FIXED. Erm. No. I have the ticket memorized and catch myself humming the Samsung on hold music. Customer service is useless, never call back when promised, I needed to push push push to get anything at all done. Inefficient and impersonal. And I still have no washer and no idea when I might be getting one. Just dont buy Samsung appliances and save yourself a huge headache.”

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Posted 7 years ago

“Absolutely the worst experience I’ve ever had. Had a 10 month old tv completely stop working. Easy right.. call customer service it’s under warranty.. the most ridiculous three ring circus possible. They first tried to send a service technician to the house. He didn’t bring the right parts.. so than had to wait another week. Then the day he was rescheduled he called in sick. Seriously you have two people for our area, and the other guy is on vacation. Wait another week,called in to work again the day of the reschedule. You have to be kidding me. Absolutely ridiculous, going on 6 weeks-8 weeks with no tv.. no call backs after being promised better communication and a total refund. Still waiting Samsung. My tv isn’t even a year old.. not even close to most max tv life capability. I do not appreciate the runaround , the multiple calls on my end, the no follow ups whatsoever on your end, the wasted time , wasted money, and not to mention the very upset family.. no cartoons, sports ,or shows. Also the unpaid cable bills because I’m still paying my damn cable bill. Thanks for nothing Samsung. You’ve done everything in your power to have a couple very very unhappy customers and you’ve done absolutely nothing to have things go smooth or at least in our favor at all. Never never again will I buy any of your products, I know you don’t care, just one of the billions that buy your garbage.”

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Posted 7 years ago

“On 07/08/17 I purshased a $320.35 1.75 kw Samsung microwave at Sears Model #ME21H706MQS Manufactured May 2017 and on Thanksgiving day IT STOPED WARMING UP THE FOOD. I called Sears and I was told the Samsung Microwave had one year Manufactuted warranty and I had until 7/8/18 therefore I will need to pay approximately $98 dlls to have a technician come to my house and look at the microwave. I decided to contact Samsung directly and I was told there was nothing they can do that the Manufactured only covered one year the representative provided me with a phone number to contact a Samsung Technician however my area code is 505 and the area code I supposed to call is 303 I was told that was the closest to my area that they will travel to my town. I AM VERY UNSATISFIDE WITH THE POOR QUALITY THE SAMSUNG MICROWAVE HAD TO OFFER I DO NOT RECOMEND ANY SAMSUNG APPLIANCES IT IS UNBELIEVABLE THAT I PAID A LOT OF MONEY FOR THE SAMSUNG MICROWAVE AND ONLY LASTED ONE YEAR AND 4 MONTHS!! MY REVOMENDATION IS TO BUY THE BRANDS THAT FOCUSES ON THE MANUFACTURED OF APPLIENCES LIKE GENERAL ELECTRIC OR WHIRLPOOL. I left a voice mail on the customer satisfaction survey and until today 12/1/18 NO ONE HAS BOTHER to contact me. By the time I pay for the technician to come to the house and then order parts and pay for labor I am better off buying another Microwave but definitely not from Samsung”

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Posted 7 years ago

“I ordered a tv on black friday got confermation that order was processing. They then charged my account 5 different charges for the same Tv over 5 thousand dollers. Now a week later after talking to several reps they have opened a new order number and charged my again. I have already canceled the order and now going to start a fraud case.. Worst company ever...”

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Posted 7 years ago

Samsung is rated 1.3 based on 4,614 reviews