“Terrible service from Telkom. They let you go in a circle, passing you from one consultant and department to another. Nobody is interested in resolving one's problem. I spent over an hour on the phone with them this morning and all I wanted was to Top up. Pathetic service!”
“I am trying to get a refund for the last week and a half and telkom just refuses to assist. Even the manager does not respond to emails ( a total of 5 were sent). The service stinks at the billing department. Every time you call they have different stories. I will never recommend Telkom to anyone as they are useless.”
“I would like to thank Sihle Khumalo ( case manager) who assisted me with ascallating a query about a faulty device that had been to repairs 3 times without getting fixed. I had been struggling with the matter since July 2022 and the store didn't know how to resolve my query. I did a survey and Sihle Khumalo called me to find out why I was not satisfied with the service. He ascallated my query and he made sure that I get assistance. At store level I would like to thank Josiah Mudau from Clearwater for assisting me every time I needed to go to store level for further assistance. They both gave an excellent customer experience. I had really lost trust in the telkom brand but they both helped me restore the trust again. May they continue to give excellent customer service and making sure that customers are satisfied.”
“Hardly a day goes by without some problem. How someone is expected to run a business using their internet and email is beyond me. If you could rate 0 stars I would”
“Absolute dogshit of a service. I buy a 4mbps line and it goes at 500kbps most of the time if I get lucky I get 1-2mbps. Telkom is the worst service I hope that they know that.”
“telkom has great deal available at reasonable price , but they come with alot of problems. service delivery is really bad going into store or calling the contact number. trying to get someone to assist with anything is a mission. network problems is a great issue regardless of being on an all network plan and id you on telkom only plan it is worse.”
“I ordered a device on the 26th September 2022 they told me it takes 5-7 working days, on the 05th October 2022 I'm told its 7-10 working days, and they tell you that there is no one else you can talk to except for the person you talking to. Reference for the call 1195876”
“Telkom is very fast to give bad credit rating. But the fibre Internet and WiFi is the worst ever. Can't watch one movie
I am cancelling all telkom tomorrow and will will tell everyone about bad service .”
“I did apply for a LTE Router with George at Telkom i had the best service ever so i have waited 2weeks and still don't receive my Router so i start to sending emails out and a gentleman with the name Sam got back to me....
And at the end i got a new Router and its working 100% and i have very good signal...
Sam and George thanks for all your help with everything i will recommend you to anyone keep up the great work ☺⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦⛦”
“Telkom LTE is down or something is wrong with their network. It keeps switching to some "655" network then I have no wifi signal. This has been going on for days now. Telkom is a terrible, useless ISP. It is taking me 30min to an hour to send emails and I work from home. Telkom and Eskom ruining lives one day at a time.”
“we have a business line, they advised to change to fibre. we waited 2 months to start it after trail period. still don't have our landline connected,emails are down, waiting for a technician. DEFINITELY NOT ADVISED FOR BUSINESS!!!YOU WILL LOSE MONEY AND CUSTOMERS ,how can you verify my email, have to wait for your incompetent services”
“Had a problem with my internet service and called 10210, went to through to faults and spoke to a gentleman named Michael Van Niekerk. I have to say the service I received from him was excellent 10/10”
“Telkom has no sympathy ! They dont care about their customers . I could not afford to pay my contract for 2 months and when requesting for cancellation of contract because contract ended to avoid being billed for data that i cant use due to account being suspended , they say they cant cancel until full outstanding payment is made but will add every month on account if no payment is made !!!!! so how do you expect a person that cant afford to pay to continue !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am definnitely willing to pay the outstanding balance but not for data i dont have access to ! TRASH BUSINESS !”
“Worst customer care service that we've ever dealt with. They steal your money, double debit you, don't care if you made payments, blocks off our phones and wifi once a month for the last 6 months. The staff over the phone just end our calls and never get back to us. Cannot wait until our contract ends and they will never hear from us again.”
“I missed two payments, I paid on the 8th of June then again on the 30th of June. After I paid I received a statement with the amounts I paid on the 8th and the 30th. Then my account was debit and they took R200 extra. I was told that the money bounced which it never did there was only money going out of my account and not back into it. On July’s statement payments reflected but instead Ed of the amount going down it went up…. None of it makes sense. I received emails stating that my issue had been resolved by one of their agents which it never was! I definitely would not recommend telkom.”
“Telkom renders the most terrible service ever, full of incompetent staff who is not able to resolve any issue instead they rather keep on dropping the calls on you after you explained your issue for so many minutes.
Asking to speak to a manager they will keep on saying they sent an email to the manager to open the line to get the call, you will wait forever and they just drop the call.
After paying from January until now Telkom suspended my wifi, with all invoices i have was told it will take 7days to investigate, I cant do without internet then I decided to repay whatever is outstanding now i have to wait 72 hrs what nonsense. DO NOT USE TELKOM RATHER GO SOMEWHERE ELSE”
