Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.35

“AVOID AT ALL LIKE THE PLAGUE!!!!!! The re-arranged then cancelled and never turned up to the property. Insult to injury, they then charged me £50 for cancellation and wasted even more of our time. These guys are utter sharks and will take your money with impunity. The only thing fantastic about them is how rubbish they are.”

Helpful Report

“Absolutely horrible experience! I booked a deep clean of a house we had just brought as the previous owners had left it in messy state and they had cats which my husband and I are both allergic too. I organised the booking 2 weeks ago and the clean was due two days before we moved in. The morning of the clean they cancelled with less than 2 hours noticed. They make you pay in advance so I have already paid £365 for this service 2 weeks ago. I've tried calling customer service and all you get is an automated voicemail service, you leave a message and they say they will call you back in an hour (it's been 3 hours!) no one is responding on chat either for ages. Horrible horrible experience. Worst of all I had a message from fantastic service saying they would need to be compensated if I cancelled - what about if they cancel on me 2 hours before!! I've tried to re book (as I've already paid) and there aren't any available slots before we move into the house so they have completely screwed us. I wasn't given any explanation for why our service was cancelled just a casual text saying its cancelled and rebook! I'd like to call other providers but I don't know if I'm even going to get the money!”

Helpful Report

“Never use this company I had their cleaner for normal work in my flat. They don’t speak a word one English. They never send the same person and they constantly try to change the time. The work is poor and they are super slow One of my tenants booked them for end of tenancy. They did not cleanly anything. The fridge was switched off and shut and now it smells. They booked carpet wash that did not happen. We had to call in another company to redo the work. The FS team refused to come back to correct the poor service I tried they removal company to move mattresses between 2 floors. The guys were unfit and had no clue how to handle the job All the 5 stars reviews on this site have clearly be written by them The company is a scam that should be investigated. They are from roumani and bring in people for a few weeks who need money and go back. There is no paperwork for their staffs and they are paid below the minimum wage”

Helpful Report

“A waste of money and useless customer service. After a quick look on Google about cleaning companies around me I choose this one, I've booked rug cleaning service with them and they quickly arranged someone to come on the same day to clean a large rug that I wanted to freshen up. The rug didn't have any stubborn stains so thought it would be easy to clean. Unfortunately after been charged £52 for a 20min service and after been reassured that stains where all gone once the rug dried up all the marks were visible again. I tried to get in touch with customer service and I had to insist many times just to explain what happened and been told that I would have been called back, which obviously never happened. To make them hear my voice, I had to open a case on their website and after all, what I've been told is that the guy that came did his best and apparently my issue was solved like this for them... As after my reply nobody came back to me.”

Helpful Report

“The one of biggest scammers I have ever seen in London shame on you Fantastic services. I had a bugs issue in my house so I called them & they promised me so many stories over the phone and chagred £209 for 2 visits of pest control. The first visit was done on Friday wherein the guy who came was very rude like he doing the visit for free. They told me before charging that they gonna be doing at least 1 hour of pest control service for the first time after charging £206 and the guy finished his work in hardly 7 minutes when I asked him that how come you are done in such a small time he was very rude to me and when I been into house after 3 hours he did absolutely NOTHING. I have been calling Fantastic Services and telling them that their guy havn't done anything & left in 7 minutes. They got only 1 line to say "am sorry for that we are looking into it & we will get back to you in 10 minutes after seapking to the guy who visited to your house" I called them more than 10 times and heard the same line from everyone. Now, I dont know what to do. I wish I would have gone to some other company and even I have no idea when is the 2nd visit. Eventually I feel I've wasted my money by taking their services because the 1st visit was completely a JOKE I need to look for some other services who can help me to get rid of this issue and I want my refund ASAP. My entire family is very confused & highly disturbed because of their useless and unprofessional working style also dont know what to do because we taken all our clothes to laundry as per thier instructions and now they dont even care or response to me calls. They were good and were sounding very professional before charging money but after they took £206 everything gone and they even care. THEY WASTED MY TIME, MONEY, EFFORTS & HOPE. Fantastic Services I want my money back ASAP so that I can look for other option because I want to come out of this issue soon and I cant trust you anymore. my booking Ref No.: 20061001SIK”

Helpful Report

“Please save yourself the hassle. DO NOT USE THIS COMPANY. I never write reviews but the manner in which this company has conducted themselves is abominable. They were hours late to our gardening appointment leading to a cancellation. When I requested a full refund, I was told to wait an ample amount of days. I still have not received the refund and I’m being told that as it’s past 14 days I’m not entitled to one DESPITE asking for one the day of the appointment. I called to speak to an advisor and was not put through under the premise ‘someone would get back to me’. I waited 72 hours before I even got a response (via email despite repeatedly requesting for a member of the team to CALL me back and calling everyday to speak to someone). I am utterly shocked at the lengths I have to go to, just to simply get a refund for services that I NEVER used. Bearing in mind these unprecedented times, they should be absolutely ashamed. Don’t bother or believe the reviews. Use a more professional and reputable company.”

Helpful Report

“Please avoid using this company. I have been charged a cancellation fee even though I had cancelled my service within the hour of receiving their notification.”

Helpful Report

“Very disappointed with the service. I have been charged a cancellation fee even though I had cancelled my service. I have requested a call back on several occasions, however I only get a standard email. I would advise anyone to avoid this company at all cost”

Helpful Report

“I booked a jet wash and gardening service and half of my tiles were not cleaned and had black spots remaining. The same black spots that fantastic removed in an identical service last time were now supposedly 'uncleanable' I was told that apparently the black spots on some tiles couldn’t be removed yet others were perfectly fine- an excuse i saw through within 10 seconds. It was a very substandard job, half of my tiles are still dirty and I’m £200 poorer for it. They didn’t wear PPE masks at all, not whilst in my house, which is against current public health guidance for non-essential businesses re-opening. When I called to discuss resolution, I was told they wouldn’t consider it. Lovely way to treat a key worker such as myself and my wife who works for the NHS- NOT. I’ve even been a part of their fantastic club in the past and am shocked at this lack of adherence to public health guidelines, and the poor work done too. Stay clear, stay safe. Update 8/6: a service that wasn’t completed and was done unsafely without PPE for nearly £220. They offered a £50 refund today. What a disgusting exploitative company. You can now explain yourselves to trading standards- who will be sent our entire communications. I have nothing to hide. Unlike fantastic. Update 9/6: I was told this by fantastic today via email; “We have no option but to believe our team when they state that they would never risk their own lives as well as the well being of our valued clients.” Even though myself and my wife physically saw two men in our house with no protection. Absolutely disgusting treatment of customers and barefaced lying. What an disgraceful and dishonest company.”

Helpful Report

“I booked a jet wash and gardening service and half of my tiles were not cleaned and had black spots remaining. The same black spots that fantastic removed in an identical service last time were now supposedly 'uncleanable' I was told that apparently the black spots on some tiles couldn’t be removed yet others were perfectly fine- an excuse i saw through within 10 seconds. It was a very substandard job, half of my tiles are still dirty and I’m £200 poorer for it. They didn’t wear PPE masks at all, not whilst in my house, which is against current public health guidance for non-essential businesses re-opening. When I called to discuss resolution, I was told they wouldn’t consider it. Lovely way to treat a key worker such as myself and my wife who works for the NHS- NOT. I’ve even been a part of their fantastic club in the past and am shocked at this lack of adherence to public health guidelines, and the poor work done too. Stay clear, stay safe. Update 8/6: a service that wasn’t completed and was done unsafely without PPE for nearly £220. They offered a £50 refund today. What a disgusting exploitative company. You can now explain yourselves to trading standards- who will be sent our entire communications. I have nothing to hide. Unlike fantastic. Update 9/6: I was told this by fantastic today via email; “We have no option but to believe our team when they state that they would never risk their own lives as well as the well being of our valued clients.” Even though myself and my wife physically saw two men in our house with no protection. Absolutely disgusting treatment of customers and barefaced lying. What an disgraceful and dishonest company.”

Helpful Report

“We had an end of tenancy clean carried out by fantastic services. Before the date of the clean, I received a message to say they were charging us an extra 11.50 for the congestion zone charge. We lived in N1 which is not part of the congestion and I contacted them to advise this. I was told that we would not be charged. On completing the clean, we received an invoice that included a 11.50 charge for congestion. The oven had also been cleaned and a residue left on the top coil, when the inventory clerk turned the oven on, this smoked profusely. I contacted fantastic services immediately and asked could they return to clean the oven adequately. I was told that they do not clean this part of the oven and that there was nothing they could do. I then emailed them another 4 times over 10 days and was ignored. Nearly 3 weeks later I was told that they would refund the congestion fee and that they could go back to clean the oven and they admitted the operative must have accidentally sprayed cleaner on the coil. They are supposed to guarantee the clean for 72 hours after and this is why we chose the company. To then advise 3 weeks later they could return is awful service. Would definitely not recommend”

Helpful Report

“Avoid,Avoid,Avoid, Avoid,Avoid,Avoid, This company will deliver a sub standard performance and charge you money , then try and invoice you for a service you never received. I recently employed fantastic to remove a small garden shed and it’s contents I was charged a hefty price of £300 for a full van and dismantlement of the shed. On the day two deviants showed up no ID , uniform just a van , first they tried to decline the job due to access , however this was rectified and job proceeded as planned , much to my dismay the van that was advertised flat bed lorry did not show and instead a transit attended - to my dismay the van filled within 30 minutes with half the shed still erect I was devastated and try to reason with the individuals in regards to what would happen , both just shrugged shoulders and left ! Then just to add insult to injury I was invoiced two days later to stating I now owed money on a service I cancelled as I had given the 48 hours notice as termed on their site I challenged this only to be told that I had cancelled at a supposed 4pm deeming 48 hours invalid! A disgraceful sham of a company ! Never ever again!! Use someone else save your money”

Helpful Report

“Booked After-Builders cleaning, in an empty 2-bed flat, specifically discussing hard-to-reach dust, and all windows (frames not glass) while booking. When they left there was dust in most "hard to see" areas (ie they only cleaned where I could see it). Pass a finger at the top of a door, cabinet, any light fittings, radiators etc - and it's still filthy. Even kitchen cabinets. But most notably the windows were FILTHY, literally untouched. Response and customer service afterwards was just as bad, if not worse! Once they took the money they were very hard to get hold of and avoidant. I uploaded 50 (!) pics and videos of the terrible results and all they offered (after a week's chase!) was for me to PAY for another visit!! They claimed the cleaners didn't have enough time to complete the job as booked - even though they left EARLIER than the time allotted, and when I booked I was told they'd stay as long as it takes (I was happy to pay more if they do! Which is why the charge the next day!) When I said I'm not happy with their reply they promised to get back to me with an alternative solution - and then disappeared and stopped replying. (If you call to make a new booking, and anytime till you pay - they respond straight away. Classic.) When I posted a bad online review - they got back to me within 30 mins (after posting a template “apology” online, as they will do here, to pretend to handle the case. Well they didn’t, and again sold me the same lie about the time constraint. Shameful cleaning. Shameful customer service. Disrespectful handling. AVOID!”

Helpful Report

“Terrible expierence. The cleaners broke my home unit and didn't clean. Don't use.”

Helpful Report

“Badly damaged property due to despicable service. HIRE ANYBODY BUT NOT THIS COMPANY! My poor service experience quickly became a nightmare. End of tenancy cleaning carried out at my property twice. It's one thing to waste time and money on poor cleaning, but it's a totally different matter when the property is damaged. The first time, the service was really poor. The team left the flat dirty, dusty and definitely not worth the £260 my tenant paid for it. Following my feedback (and a negative public review), their customer service team convinced me to accept another cleaning. Although I had already arranged for another company to do the job, I did not want to take the money from my tenant's deposit, so I accepted their insistent offer. Well, I should not have done that! The second team, which came as a branded team cleaned the flat, but they badly damaged the engineered wooden floor in our open plan kitchen. Whatever chemical they used to scrub the oven was spilled on the floor and the rag they used to attempt cleaning their mess was left unattended right in the middle of the room, leaving another large dark stain on the floor. This was clearly an unfortunate accident, that on its own is stressful to address. But to make matters worse, the cleaners have denied causing any damage despite pictures and video of before/after. Now, I am not only left with a damaged floor and a potential delay in getting a new tenant in – causing loss of rent, but I am also wasting time and energy with a customer service team that is not empowered to be of any help. No protocol, no insurance, no urgency. Absolutely zero accountability! An absolute nightmare!”

Helpful Report

“Fantastic services and Domex Ltd are simply scam company who are buying posited reviews, please have a look at bed reviews and you will understand that I don't write bed review for no reason. YOU sold me a QUOTE AND HAVEN'T repaired MY dishwasher and you sold me a quite for higher price then the cost of a new appliances Finally my dishwasher was repaired by self-employed engineer, who understood how to repair the appliance without changing the parts. Thefore your services together Domex Ltd are scammers and you are totally not compitent and not trustworthy company who does business not in a good faith.”

Helpful Report

“Thieves and fraudsters. The operation is a joke. Took money and service not fit for purpose. Contractors cannot speak English nor do the service you pay for. Also terrifying. Overpriced, unreliable, scammers. Trustpilot reviews are fake. Awful company. Do not use.”

Helpful Report

“Buyer beware! I wanted an end-of-tenancy clean and decided the membership sounded like a great option for me and my tenants. Unfortunately, the website prices INCREASED after I paid the £79 to join their Fantastic Club Membership - this despite the confirmation email stating, "With Fantastic Club you can save £400 a year thanks to the preferential domestic cleaning rates." Best to avoid -- or spend your valuable time calling them to make sure you get the right price! Avoid.”

Helpful Report

“Bunch of scammers. All other reviews are fake. The five stars on truspilot are ridiculous. Useless, fantastically terrible service.”

Helpful Report

“Before you decide to use the company, read their negative reviews. Positive probably were bought. Their engineers have very poor English so don’t be surprised if you will have to buy a new appliance after their visit and pay £85.00 for a 5-minute visit on top of that. They will mislead you into thinking that £85.00 will be included in the price of repair and in my case they did not mention that the fee is non-refundable, they have informed me about that after I asked for a refund. If you ask for a refund you will have to deal with 3rd party company such as "DOMEX LIMITED" that actually to your surprise does not charge a fee for the visit, and are misleading people and refuse to refund the money they charged you for service they did not provide. Fantastic services will simply redirect you to that company rather than dealing with the problem themselves.”

Helpful Report

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Fantastic Services Reviews

About Fantastic Services:

Phone:

Email:

Location: