Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,748 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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480

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying the S20+ in europe is the biggest disappointment I’ve had as far as smartphones go. Scummy move to cheap out, neglect and disappoint millions of samsung fans in Europe. My last Samsung smartphone.”

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Posted 5 years ago

“I recently purchased a Galaxy Active 2, more than a week ago with the expected delivery date being May 5. Not to mention, I have yet to receive any updates about my order other than the initial message upon purchase that gives you a tracking number. Which to my luck, happens to be INVALID!!! Called customer support twice about this issue and was not given detailed information on my order's status as I was told to wait until the product gets here before a full refund is issued. Mother's Day is Sunday and I have been waiting on the smartwatch since Monday. I do not have time to wait, I want a refund. The service at Samsung is completely unsatisfactory and will not be doing business with them again.”

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Posted 5 years ago

“I have one of the famous defective washing machines. It has caused thousands in flooding damage to my house. It has NEVER worked correctly even after replacement parts, labels, brackets ect. GARBAGE!”

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Posted 5 years ago

“Samsung DOES NOT back up their products. I haVE a problem with a Samsung TV that began right away. I first thought it might be my cable company so began dealing with them. They came our and replaced EVERY WIRE, CABLE, DEGITAL BOX leading to the TV. Still the sound on this new TV just goes out whenever it decides to. They have come out 4 times in fact trying to help. It is not a cable issue but Samsung won’t admit that. I have to change channel and then change back and it will have sound again. We have 5 TVs in our home and others are fine. One of the others is also a new Samsung purchased at the same time. It’s fine. I have worked with Samsung numerous times on phone, online chat, sent all my receipts, credit card statement proving the purchase. They will not do anything to replace this TV. The receipt I sent them of course showed that we had also bought an extended warranty that kicks in after the Samsung one expires. On seeing that, I was told just to use that warranty if the problem continues after warranty has expired. They don’t honor their warranty at all. DONT BUY SAMSUNG.”

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Posted 5 years ago

“My Samsung French stop cooling one day.did call the Samsung customer service beacause have warranty then Samsung came to take a look and replace with parts then start working then next day the French door stop working again . Did call then back the came and they been in the phone for one hour the desicion the made was they say the my French door stop working beacause there’s was something inside my house walls that cause my Samsung French door stop working and also Samsung says they can’t fix it or replaced my French door. I was very disappointed with their decision until today is still not aceptable. I’m very very disappointed from Samsung decisions.”

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Posted 5 years ago

“My A20 phone hasn't worked since day 1. Had it sent away to koodo 4 times. Replaced camera, circuit board, other things. Finally gave me a new phone with the same issues. Camera freezes every time I try to take a picture. Have to turn phone off and turn back on every time. I can answer my phone maybe half the time due to frozen screen. Screen constantly freezes, and I'm constantly having to turn my phone off and on to do anything. I've had it 1 year and will be paying for it fir another year. I hate it - worst phone I've ever had. Does anybody care ? Not so far !”

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Posted 5 years ago

“Samsung loyal customers for years...phones, washer/dryer, tv's and microwave. Microwave turns on when door is shut or just whenever by itself, a well-documented factory issue. They wouldn't send anyone to fix and just wanted to know when I bought it so they could see whether or not it was within their guidelines. I made it clear that if they didn't help us out with the repair costs that they would lose thousands of dollars over the course of the next few years because we would no longer use or promote their products and they seemed absolutely fine with that. They obeyed their rules and didn't do what was right to keep customers and fix their problem. I am very disappointed and hurt since they didn't seem to care they were losing two loyal customers.”

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Posted 5 years ago

“Our Samsung microwave turns on when the door closes and also starts up by itself. Upon returning home one day it was running causing a fire hazard with our two dogs in the house. This is a well documented factory issue and Samsung did not want to pick up the cost to repair. They told me I had to prove how long ago we purchased it in order to determine whether or not they could help us. I told them we are loyal to Samsung and love the brand...phones, tv's & washer/dryer and that they were going to lose two customers for life. They did not care they were losing two customers that would have spent thousands on their products in the coming years just to save the cost of repairing an issue that we and hundreds of other Samsung customers have experienced. We cannot begin to convey how disappointed we are in Samsung. They showed absolutely zero customer loyalty and went by the book, not by what was right. As a result, I will no longer recommend or purchase Samsung products.”

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Posted 5 years ago

“We have only had our Samsung Range for two years, about a week ago our Range caught fire (Thankfully no one was injured). I had called customer service in regards to the issue and they had their service team reach out to me, following the service team reaching out they told us that we would have to wait two weeks for someone to come look at the stove to determine if we would get a refund or replacement. With everything going on I understand service departments are busy, but a Range is an essential item.”

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Posted 5 years ago

“So after a month of being told I'd get an exchange for my fridge, and my spending many hours on customer service trying to understand why it wasn't going through, I was told today that I exchange was not going to work due to the store I bought it from not wanting to do the exchange. I would think that since Samsung offered me an exchange, they would honor their word and get me a new fridge. The people at samsung were super nice, but ineffective at getting this situation resolved. worse of all, I was about to buy a new fridge a month ago that was on sale, That fridge is now $500 more expensive because I was waiting for samsung to get me the exchange they promised. I hate to say it, but I will never buy Samsung again. Its been a horrible experience.”

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Posted 5 years ago

“I purchase a 4K Samsung TV and within a year the TV started to malfunction they send a technician to fix it. He said it wanted a new parts. Fix the problem in the settings and after a couple months the TV start malfunctioning again. I am so disappointed and frustrated with this Samsung TV. I have less expensive TV that works perfect”

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Posted 5 years ago

“Terrible customer service. Use another device to fix problem. Just wanted to.change email address. Update.it. Horrible.”

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Posted 5 years ago

“They say that they are sorry to hear that you had a bad experience with Samsung. What went wrong? Answer: EVERYTHING went wrong from talking to a hundred ppl about the same thing to waiting FOREVER for my product and still waiting. 4 weeks is RIDICULOUS especially when you where told 2 weeks 😡😡😡😡😡😡!!!!!!!! I’m DONE with Samsung after my flex lease is over.....NEVER AGAIN!!!”

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Posted 5 years ago

“My name is Johnny New York City facing these difficult challenges in our lives today and dealing with the coronavirus I had to try several times to purchase an upgrade on my new cell phone it seems to me that customer service and their website is not properly working and it keeps freezing after several calls to customer service and the chat site they keep giving me the runaround now they had asked me to screenshot the problem and send it to them on the email site and wait for days for a response that’s customer service for you”

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Posted 5 years ago

“This entire company is a joke. I placed an order on March 16, guaranteed delivery March 31. Called on March 31 when there hadn't been any change to the shipping and was told several different reasons as to why it hasn't shipped yet and received an email April 1 with an updated ship by date of May 8. Absolutely ridiculous, now on April 24 I received yet another email stating a NEW ship by date of May 15. I exclusively use Samsung products and haven't had a phone that wasn't a Samsung in many years and just bought the new s20 ultra but when it's time to upgrade it in a year or two I will be switching to literally anyone else. Wish I could could give zero stars because they definitely do not deserve the 1”

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Posted 5 years ago

“I work customer service for 10 years I never experienced anything like this, I been trying to place an order and every time I place the order it always get return thru samsung finance and now I spoke to some one an they said I have to use another payment method because I place the order so many times because i was told that I have to keep trying.I have a bad taste from samsung I make sure all my friends and family know about my experience.”

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Posted 5 years ago

“These guys are robbers or what? Their warranty covers none,they r rude and nasty.if you dont wa nt to lose your mind avoid these thieves.”

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Posted 5 years ago

“Even zero star is too much for this bloody quality and the worst customer service.”

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Posted 5 years ago

“The worst customer service.the lowest quality.such a ripoff”

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Posted 5 years ago

“We bought a refrigerator from samsung when we moved in our new home, almost a year and a half ago. It was delivered and installed by their own technician and we basically had no problem with it, until we changed the water filter. We bought the recommended Samsung filter, followed directions, and we had a little bit of water on the floor, thinking it was normal, cleaned everything and went to bed. When we woke up the next day, we had a river on our brand new hardwood floor, and a refrigerator and freezer full of ice and water. We first moped the floor, put rags under and around the refrigerator, turned off the water to the unit, and called Samsung. The person I spoke with had me on the phone for a long time, asked every possible question, and told me, even though our warranty was expired, they will honor it, will send a technician to take care of the machine as she called it, and someone to inspect the floor, and they will repair and pay for everything. I was amazed and grateful. By the next day, we were still getting water on the floor. When no technician or floor person called by the next day, I called back again, and the second person told me that there was no record of my conversation with anyone, even when I gave her the claim number that proved I had called. She said, she was the person in charge and nothing has been forwarded to her about our problem. At this time, the song and dance changed. She had me on the phone for more than an hour, asking the same questions over and over, and finally told me my email was wrong, I had that email for more than 20 years. Finally, she, very rudely, gave me phone numbers to call and make an appointment for inspectors to come by and inspect everything. By now the floor was visibly lifting up and expanding. I called a floor person we trusted, to come and inspect the sub floor to make sure we didn't have other damages, while waiting for Samsung people to call. Samsung person finally came 2 days later, told us we had too much water pressure, adjusted something behind where the water filter goes, and put the filter back, and that solved the problem. Nowhere in the manual, or the filter told us about the little button to adjust water pressure and how to adjust it. The water must have been pouring, not just leaking, and being absorbed by the wood floor, and we only saw it, when the floor was saturated, or we would have done something about it immediately. We just thought there was some water on the floor from replacing the filter, and wiping it before going to bed was going to take care of it. Before the technician and the floor person came by, I called Samsung to speak to a supervisor, to make sure, there was a record of my contacts with them, she, very nicely, assured me that , if the machine was responsible for the damage, they will take care of everything, and gave me her name and employee number, and told me to call her if there is a problem. A few hours after the technician left, I received an email from the second RUDE woman I spoke with, who said she is the one who makes decision whether it was the unit's fault or not, telling me, that they are sorry, but they are not accepting responsibility for the damage, and will not be doing anything about. I emailed her with reasons I expressed before, and why I think it is Samsung's responsibly, and heard nothing from her. I called back and asked to talk with the lady who gave me her name and number, and was told she wasn't there, and not up to her to make a decision. Three week later, we have a badly damaged floor, and just filed a claim with our insurance, not knowing what they will or will not do for us. When I called Samsung, I wasn't expecting anything, I thought it was something simple, and they can walk us through correcting the problem or recommend a Samsung technician we can call. They kept us going all this time, to tell us they are not accepting any responsibility for anything. They are rude, dishonest, and in need of in-depth training for their support staff. They should have told me that they are not going to do anything about it the first time I called them, not wait so long to tell us that they are not trustworthy.”

Helpful Report

Posted 5 years ago

Samsung is rated 1.2 based on 4,748 reviews