Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025

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482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Connected the chat to get information on how to get my freezer repaired. Ice maker and one pantry piece. It took a long long time to go through the question and answer process. They transferred me to what I think it as a third party care service who apart of wasting my time doing nothing they ended up the chat without any reason or prior notice. Just wanted to get advice. Call a service repair? Ok. Give the number. Just as simple as such.Samsumg should just save the money of keeping a chat service that is not able to provide value added.”

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Posted 6 years ago

“I have NEVER dealt with such poor customer service, as I have from Samsung for the past month. I received a Samsung active 2 watch for Christmas, less than a month later the charger did not charge. I went back to the Best Buy, So my husband had ordered it from. They said I was past the 15 days. , said I would have to notify Samsung. I called Samsung told them of my defective charger. the technician told me that they would send me a new one. I could throw away that one. I sent pictures of my receipt showing proof of purchase. One month later, at least 10 calls to Samsung being lied to over and over again. I still have no charger Very disappointed custmer, Cindy”

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Posted 6 years ago

“I talked to the Samsung representative about the remote for the TV that I had purchased 1 year and 2 months back, which was 2 months over the warranty period. In the beginning of the conversation they agreed to send me replacement remote. The customer service representative and his manager took the receipt, but at the end they denied to provide me a replacement remote after wasting more than 1 hour of my time.”

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Posted 6 years ago

“WORST customer service i have ever had to deal with. they havent got a clue what they are doing and after 2 months i am still awaiting my refund even after receiving 4 emails to say that it was being processed! dont buy from them directly avoid!!! 0 stars”

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Posted 6 years ago

“**BUYER BEWARE**Actually 0 stars, but that was not an option. I purchased a Gas range model NX58M9420S, the knobs for the stove top burners are all stripped out. The knob itself is fine they used cheap plastic for a sleeve that's fits in the knob and is not sold separately. To replace the entire knob is $62 PER KNOB! THATVIS ALMOST $400 FOR THE SET! THATBWILL BE OUR LAST DAMSUNG PURCHASE! !!BUYER BEWARE!!”

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Posted 6 years ago

“I recd a call from samsung today and she then arranged remote viewing setup. However, the funny thing was that samsung remote viewing app wasn't showing smartview screen to the technician. So the app that is in question smart view that's not working and samsungs own viewing app is not working. On top of that i was asked to give you the feedback of both the incidents. If the customers have to do r&d for samsung that what is samsung doing? I am not on your payroll to highlight your mess. I was told that i should be receiving a call to find some alternative solution. No calls were received. Nobody can cast . You buy 1000gbp phone and Samsung will block your id instead of support, will send damaged updates and in the name of support they will ask you to send your feedback as if y. Worst product support https://us.community.samsung.com/t5/Beta-Feedback/Galaxy-S10e-update-broke-Smartview-Mirroring-w-Sony-Bravia/td-p/1039723 https://uk.trustpilot.com/review/www.samsung.com/uk Since one month the update is iinstalled and they have damaged the mirroring function”

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Posted 6 years ago

“Never purchasing another SAMSUNG TV or product period. We purchased a 55”tv from Sams club in October. Noticed a few days ago that screen is messed up. Contacted Samsung and they sent a technician out who took pictures. We got a call back advising us that they will not fix our replace the tv and that we damaged the tv. I am beyond frustrated and upset. I have 2 more Samsung tv’s including all appliances in my home. and this is how they treat a customer. Unbelievable!!! 😡😡I called back to complain and spoke to a manager and she told me that I am basically wasting my time complaining and that they will not do anything. This is totally unacceptable!! 😡🤬”

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Posted 6 years ago

“I bought Samsung's gas over range, after deleveraging I find out missing parts, I call reporting the missing parts since the 18th of January, then they told me they will ship the missing parts priority, I asked for the trucking g number? They said there is no trucking #!!, I waited 10 days and I call again they said they are shipped, I waited again 8 days nothing has been delivered yet, now we are on the 4th of February and nothing has delivered yet, really bad experiance not using g my cooktop component, no cooking at home, spending lot of money buying food from outside, I regret buying from Samsung, customer service worthless!!!”

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Posted 6 years ago

“There are on refrigerator repair service available in the State of Maine. Never buy a Samsung refrigerator! Over 5 thousand dollors new on that 4 door flex with smart screen and 3 years later I am throwing it away! Can't repair it and it no longer keeps cold!!!!!!!!!!!!!!!!!!”

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Posted 6 years ago

“I bought Samsung Galaxy A70. This phone was defective. By the time I had the phone for about 5 months the motherboard was bad and would not even turn on. They know these phones are bad. When I requested to switch it to an s10 (at my cost). The answer was no. The only answer was for me to get a new motherboard. I ran around for 2 full days at their request, being lead to believe they would allow me to switch. This was a long 2 days and customer service has turned me into a NEVER again Samsung customer. I was always a solid customer, but service was awful!”

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Posted 6 years ago

“I want to inform everyone not to make the mistake of buying a Samsung UHD LED TV. I recently purchased a Samsung 50 inches UHD TV model no. UA50RU7400KXZN. The picture quality is OK when viewing from the front. But the picture quality from a viewing angle of 15 degrees or more on either side starts becoming progressively white/milky and is even worse when the background is light. To make matters worse the Samsung office in Dubai says that this is not a manufacturing defect & is normal so they won’t do anything. This is so pathetic coming from such a big brand name. I also have LG TVs at home which are far better in every way & don’t have this issue. I strongly suggest to people to not buy Samsung TVs.”

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Posted 6 years ago

“Don't purchase Samsung Appliances. Purchased washer dryer fridge and stove microwave dishwasher.After 4 dishwashers still couldn't get it right.Went to get ice from icemaker parts fell in my glass.Samsung would have had a disaster if that happend to a child and they didn't see the parts.Washer is rusting not even 7 years old. CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED. DONT BIY SAMSUG YOU WELL BE SORRY”

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Posted 6 years ago

“PLEASE SHARE ...... NEVER EVER purchase a Samsung appliance. The company knows when parts for their faulty appliances will begin to fail and the warranty given upon purchase expires before that time threshold. Our high end slide in electric range is 3 1/2 yrs old and has had 3 internal parts fail. The most recent the main power board. HELLO....THE MAIN POWER BOARD!!! I spoke with supervisor Martin at #Samsung customer service and because the repairs were never reported/conducted BY #Samsung they do not acknowledge the repairs and view them as though they never even happened. The company refused to provide any help in having this issue resolved. While some of you may be weary of my appliance rants of late, I assured #Samsung I had every intention of blasting my dissatisfaction with them on every public social media platform I could and I'm a woman of my word. I want to commend Hamilton from #MrAppliance in Corpus Christi for going above and beyond in helping with this. NEVER EVER BUY #Samsung APPLIANCES. THEY DO NOT STAND BY THEIR PRODUCTS. They try and sell you an extended warranty knowing full well their products will fail.”

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Posted 6 years ago

“My 90 yr old mother recently purchased an over the range microwave. She has to remove it to get service. It will cost her more to get it removed and reinstalled then she paid for the microwave. This makes the warranty worthless.”

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Posted 6 years ago

“I assume their policy of not allowing delivery address changes after order processing is related to geographical concerns of the current delivery facility. My new delivery request is 60 miles closer to the third party's location, and so the inconvenience I (the customer) is requesting is minimal compared to the solution they u have suggested; refuse the order, and once returned to them by the 3rd party, my account would be credited. Not very efficient, and how do I refuse delivery if I no longer reside at that location? Although irrational, not only is this the last time I purchase an item directly from the manufacturer but the last time I buy anything manufactured by Samsung.”

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Posted 6 years ago

“Can't understand 1/2of the reps, all they did was lie to me, the are so incompetent. spent over 6 hours in the last two weeks to get a refund on samsung ICONX 2018, new ear buds, they did not charge, rep said no problem they are discontinued, they said we will send a full refund. NOPE sent me a new pair of samsung buds. I DO NOT WANT BUDS, OR I WOULD HAVE BOUGHT THEM IN THE FIRST PLACE. called 3 more times trying to get it right, then they try to send me ANOTHER SET OF BUDS. Seems like they don't care or are totally incompetent ....... called again on sat. sent to another dept waited 1 hour hung up, called back was told they were not open but ASSURED I would receive a call tomorrow (Sun) I asked if they would be open, at 7pm I called them and found out they were not open on weekends. JUST WHAT KIND OF PEOPLE WORK THERE???????? Does anyone there have more than a grammar school education ???? or are they all just a bunch of liers??? I WILL NEVER EVER BUY ANYTHING SUMSUNG AGAIN AND IF YOU READ THIS YOU BETTER NOT EITHER”

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Posted 6 years ago

“Samsung Support is totally unprofessional and just lame and dishonest. Let me start with the fact that a tech support guy I had to deal on some very basic matter was so inconfident and technically non savvy that I asked to transfer my call to some else since he simply couldn't understand a thing I was trying to tell him. Hi refused to do that and also refused to provide me with neither his name nor his agent id. Absolutely unprofessional and dishonest.”

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Posted 6 years ago

“Just bought a Samsug electric range, in less than a month of purchase the control panel became completely inoperable. Called Samsung all they said they could do is call a service person which would take a week or so before they could be here. There no way we could wait a week or so before we could cook. All I ask for was a RN so I could exchange it for a new one a Lowes, Samsung said they could not do that either, even though the range was less than two months old. The Samsung rang is my last purchase of a Samsung product. Would not recommend to my enemies much less my friends.”

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Posted 6 years ago

“I am very dissatisfied with my service I received from Samsung. A few months ago my freezer broke. They set up for a technician to come out to my home to see if the problem could be fixed. It took days for his technician to call me back and by the time they did my food had spoiled. When the technician did call I found out that my repair wasn't covered under warranty. So I ended up paying out of my pocket. I didn't mind doing so but what bothered me was that my food was worth $300 spoiled. I called samsung customer service to see if I could get some sort of compensation, however, they refused saying that because the freezer was out of warranty they couldn't help me. I don't think this is acceptable. If they had told me from the start that my freeezer wasn't under warranty, then I could have someone else to immediately come and fix it and could have saved all the food. I will never buy any more appliances from Samsung.”

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Posted 6 years ago

“We bought a Samsung refrigerator 3 years ago. Within the first year the ice maker was repaired 3 times then finally replaced with a new one which failed about 3 months later (after warranty expired). We have to take a hair dryer to it about every 3 to 4 weeks because it completely ices over inside. Now after 3 years the computer has gone out! Our repairman says it is not worth fixing. He has seen a lot of computer and compressor failures with Samsung. Unfortunately, 2 of our sons each have a Samsung and their ice makers are failing as well. We will never recommend Samsung appliances.”

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Posted 6 years ago

Samsung is rated 1.3 based on 4,614 reviews