Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New tv came with wrong remote, have been on phone more than 40 hours had to send in receipts over 40 times, been lied to so many times, had to take down new tv put up old tv, can't watch netflix, or my dvd player due to wrong remote. Samsung just hangs up on consumers they do not care. My paypal receipt has to be reviewed I may get new remote by 2098. Run from them stay away they are beyond horrible!!!!! They did not like FONT size from paypal must be reviewed. Ask them if they wanted blood work or fingerprints from president of paypal. It is taking forever and I am contacting all 3 CEO's. I despise these idiots that work in a zoo!!!!!!!!!!!!!!!!!!!!!”

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Posted 6 years ago

“To whom it may concern, I am a very disappointed customer of a samsung appliances. I purchased all my kitchen and my wash and dryer products and all are Samsung because i thought it was a reliable product.Unfortunately after 1 1/2 I had to throw away my microwave because it broken and purchased another one. Now after 2 years 1/2 my refrigerator broken and I will be without one for Christmas. Called customer service and the only thing that I hear is " I'm sorry but nothing I can do for you". The 3rd party that I contact is really rude and told me that on December 24 will be going to my house to look at and will charge me just to take a look $100!!!! Now if is not a part that is in the 5 year warranty I will need to fix or purchased a new Refrigerator that I still paying. Also my stove that is also purchase together with my Fridge the all digital system is not working anymore. (touching pat of the oven) So my question is: How can I keep paying for something that keeps breaking and leaving us on Christmas without appliances? How reliable is Samsung? Now the service went to my house today 12/24/19 and said the fan is broken , he charged $100 to take a look but don't have the part for replace. What kind the service is that? Please if someone is seen that don't purchase samsung appliances or any Samsung in general!”

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Posted 6 years ago

“We have bought a refrigerator stove and dishwasher... and have had nothing but problems with all of them ... and 2 Samsung t v s ... never again will we buy Samsung ....they DO NOT stand behind their products”

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Posted 6 years ago

“Don't buy their products!!!! My mom bought me a Samsung earbud from Germany and i live in Israel, I have tried to contact them because i have calling issues with the earbuds, and they want me to speak only German and refuse to help me. And Samsung in Israel telling me to contact Samsung in Germany.”

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Posted 6 years ago

“I bought my tv UN55KU7000F from Best Buy in 2016. Later this year, the tv screen became dark and it was impossible to see pictures. I could still hear the sounds. I called Samsung service and they tried to reset the tv but nothing changed. Then they recommended I get an electrician. I assumed that will be a long frustrating journey so I decided to get a new tv. In my opinion, that was a very short life span and does not make any sense.”

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Posted 6 years ago

“Bought a Samsung refer RF28HDEDTSR/A4 August 2016. Had issues from the beginning. The (in-door) ice maker stops making ice and freezes up. Has to be defrosted. Sometimes after that, it still will not work. Also, when you push the paddle to dispense ice, it shoot out water beforehand. 3rdly, the bottom freezer door ices up so the drawer will eventually have to pull with all your might to unstick it. I have had service techs come out but were never able to repair it. Now, its out of warranty. I wrote the president of the company, but a waste of time. I do NOT recommend the Samsung products, especially their refrigerators. I would be happy to be a plaintiff in a class-action law suit if any bold attorney wants to start one.”

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Posted 6 years ago

“I ordered a dishwasher that was to be delivered on 12/6, which it was, but the product was damaged. We had this dishwasher in our home for almost 2 weeks waiting for the replacement as they would not send anyone to pick it up before the new appliance was delivered. Scary, it could have been damaged further as our kitchen was being painted. The new dishwasher arrived today, 12/18. The second appliance was also damaged and the drivers did not open it but left it on the porch, took the original appliance and started down the driveway with it (they parked in the road). My husband and I had to call them back up the driveway to show them the damage and request that they take the second appliance away as well as the first. They did this without issue and said they would call their boss and we should hear from someone in 10 min. This call never came. I called the Home Depot where our purchase was credited too and we were assured we could receive a full refund and I would receive a call "soon". After stopping in to the store, the appliance associate contacted Samsung who eventually informed that the products would need to be returned to Samsung and scanned into their system before the refund process could be started: 48-72 hours. We are so disappointed and will never use delivery again. We will only buy directly from the seller. I cannot comment on the performance of Samsung appliances but I will not buy another one due to the return process.”

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Posted 6 years ago

“They suck ass i was on the phone with them for over 13 hours and they still couldn't give me the price that they advertised”

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Posted 6 years ago

“We have Samsung 3 door refrigerator with ice maker in the frig section it is by far the biggest POS ever made.. Have to defrost the coils inside the back of frig every month.. If your considering a Samsung refrigerator move on I guarantee you will not regret passing on a Samsung refrigerator Eric Bruton Mesa, Colorado”

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Posted 6 years ago

“My mobile Samsung A50 fingerprint is not working ......... Tell me what should I do.....”

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Posted 6 years ago

“My husband bought a refrigerator RT46K6261S8/AZ 110v inx lk, in 26 My husband bought a RT46K6261S8 / AZ 110v inx lk refrigerator on November 26, 2019. The refrigerator arrived 27. From the first moment, we noticed a strange noise. We automatically alert the store that sold it. Since then, we are struggling to change for another. It is an expensive item and we bought a Samsung product. And now? Is this a Samsung standard? I'm in Brazil. Solve it.”

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Posted 6 years ago

“The Samsung support phone system is the problem. Not the customer service rep. I had to call 3 times to get to a person because the Samsung phone system kept asking me the same question even though I answered it with my touch tone phone, which I know works because I called my bank afterward and used their touch tone system without issue. Once I finally ended my call I was provided with a survey and yet again it kept telling me it did not get my answer and then finally just ended the call. This is so frustrating that by the time I finally did get to a customer service representative my frustration level and peaked. Whoever runs the Samsung support product clearly doesn't understand how not only a phone system, but the overall flow impacts the customer by the time they actually speak with someone or find the info being sought. This leads me to conclude that they really are not serious about improving their customer service.”

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Posted 6 years ago

“purchased new 4 door refrigerator. its less than 2 months old and already its getting warmer. places thermostat inside refrigerator section and it reads 3-4 degrees higher. purchased a 5 yr warranty so if i have to call 1000 times i will!!!!!”

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Posted 6 years ago

“I bought my girlfriend a brand new Samsung Galaxy Note 9 We purchased the phone in Thailand as that's where she lives most of the year. After 13 months, the screen failed (all the colors went green) and they refused to cover it under warranty. The phone was never dropped, was in a case and had a tempered glass screen protector. For some reason, Samsung has a 2 year warranty here in Australia but in Thailand, it's only 12 months! 1 month out of warranty and we have to spend almost 1/3 of the total price again, just to repair it. Outrageous! it makes no sense to me, that it can be 1 year in Thailand and 2 years in Australia. We also asked the Samsung repair agency to consider repairing the device as a goodwill gesture, to no avail... full repair cost charged! Also, it's pathetic that such an expensive device, only 13 months old, fails on it's own and the repair is around 30+% of a new device. As I explained to the consultant over the phone, we WERE a dedicated "Samsung" family, having all Samsung products including 2x 4K TV's, Blu-Ray player, Galaxy Note 8, Galaxy Note 9, Samsung top-load washing machine, Samsung microwave etc.. but I have now Blacklisted this brand... and purchased a new LG washing machine instead of Samsung. Cheers!”

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Posted 6 years ago

“Appling customer service from Samsung do not order from this company. Placed order for S10 plus on the 1st of dec to be delivered on the 6th waited all day and no one came called Samsung they told delivery attempt was made but no at my address. I checked my CCTV footage no came to my door so they were lying. Afterwards few days they cancelled my order what a joke. DO NOT USE THEM FIND WHAT U ARE LOOKING FOR ON EBAY that's what I did got brand new phone half the price.”

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Posted 6 years ago

“I bought two TVs from samsung.com. Shipper delivered one TV and marked the one which is not delivered as delivered. On the day of delivery, the shipper called me to inform me that they lost the package and won't be able to deliver that day. When I contacted Samsung to check the status and inform about the mess up. now Samsung wants me to file a police report for the Item which was never delivered and the issue caused by them. I like Samsung products but will never buy from Samsung.com.”

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Posted 6 years ago

“I got the Brand new Samsung Galaxy S10+ for my husband. That was my gift to him for our 10th anniversary. Bought that 14th May, It was Microphone faulty Phone. I got New directly from the shop. After little while, he was having the same problem. He and me went to the city branch 9 times and Olympic Park once. They didn"t listen to us. They tried husband phone call and they even knew It is not working properly, couldn't hear very well.... I went phone repair shops, met 4 different technicians. They all sad "It is not working, It's faulty!!" ONLY Samsung staff JUST KEEP SAYING, "THE PHONE HAS GOT ANY PROBLEM". Coz I wanted to get new phone If it is faulty AGAIN. Finally When I went to Olympic park branch I could fixed phone. It took only one day. Coz I sad just need to fix , I need right normal phone What I paid !! NOW, the question is.. Why they couldn't fix the phone before also why they didn't accepted the phone was not working properly. I can only think, now they fixed maybe I didn't ask them to give me new phone. Right, I paid $1499 for the Brand new phone not like this. My husband couldn't even used properly any one time with microphone since when he used microphone.. NOT FAIR AT ALL. NOW I want refund so I emailed VOC Team. Last Monday at 11:59am. They read my Email at the same day at 3:18pm. BUT they didn't reply me till now. What do I need to do ?”

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Posted 6 years ago

“Tried to troubleshoot a Smart Thing Hub v.2. Called into support, which, while on hold, repeats the same message every 15 seconds. The tech tried to troubleshoot, then agreed to an RMA. I sent him the receipt and the model number picture via email. I then get another email saying that they also need a picture of the serial number, which I promptly sent. I never heard back from them after that and repeated emails requesting status. They are basically worthless. Do not expect follow up on RMA. I guess they really don't want to exchange products ("you bought it, now leave us alone"). I would give them no stars if I could”

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Posted 6 years ago

“I got a Samsung tv UN55KU7000F in 2016 from Best Buy.I work 12 hours a day so only watch tv before going to bed. Now the screen is dark and it’s not working right. I called Samsung and they tried to reset but couldn’t fix the problem. They asked me to get an electrician. I think that’s unacceptable. I don’t think a Samsung tv would just pack up in 3 years. I’m not impressed.”

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Posted 6 years ago

“My experience with the s10 line of phones has been horrendous. My s10e is less than a year old and the charging port already needs to be replaced, I have ran 7 or 8 system updates in the span of 9 months, when it prompts you to run a system update it literally bricks the phone until you either update or schedule a time to run the update, the phone will occasionally freeze up/stall for a second or two when opening apps, if you have 2 bluetooth devices connected the phone cant decide which one to play audio out of even when you go into the audio settings and tell it which device to play on, the phone will switch back and forth between the 2 bluetooth devices, and finally theres Bixby. Bixby is the most annoying AI ever and even with every single Bixby app disabled I am prompted to set up bixby routines every single time the Bixby button is accidentally pushed (even though I have the option set to need multiple pushes of the Bixby button to activate the AI). Definitely will be ditching samsung once this phone is paid off.”

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Posted 6 years ago

Samsung is rated 1.3 based on 4,614 reviews