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Samsung Reviews

1.2 Rating 4,749 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,749 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
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Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Worst customer experience ever. Received a sound at with missing parts. It is now February 21st. 7 calls and 6 promises of parts being sent I have nothing
Helpful Report
Posted 6 years ago
We bought a Samsung refrigerator. We have had six service calls since our purchase in August. The latest is the compressor failure. After a week of waiting for this to be replaced they said they don't have the replacement part and don't know when they will get it. They have agreed to replace it but now say it takes 4 or more days for approval. We have been without a refrigerator for two weeks with no sign of resolution. Don't buy anything from Samsung.
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Posted 6 years ago
I can't pick up my phone w/o inadvertently giving it a command. It's so frustrating that I'm changing back to Apple.
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Posted 6 years ago
I'd give a 0 if i could. I'll never buy from Samsung again it's embarrassing they are a technology company. I bought a FrameTV with a year warranty - after 5 months it crapped out and they didn't believe that I had bought it within a year. I literally had to send a text message picture of the receipt to Samsung from my cell phone. This is after 3 other incidents within the first 5 months of having the TV.
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Posted 6 years ago
Have a defective galaxy tab s6 and its been almost 2 month trying to get a refund for it. They gave me the refund value of the wrong tablet now they have the right one still nothing the executive customer care is garbage I have asked the guy I'm dealing with to call me about 10 time and no phone call. They are rude and could care less about the customer and oh ya if you try and ask to speak to there supervisor good luck they will not give you them either. Would love to know how to go a love this department as they have handle my case very unprofessional would not recommend samsung based on this experience with them and I have pretty much all Samsung electronics in my house.
Helpful Report
Posted 6 years ago
Black stainless refrigerator was scratched and Samsung said I did not inspect in time. Spent almost 6,000.00 on appliances and they were non responsive and did not seam to care. On hold forever and I had to order part total 200.00 and they would not pay or split cost, will never buy another Samsung product or recommend them to anyone. Also there is no repair kit for black stainless, this is common problem with this coating.
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Posted 6 years ago
Money minded service.....worst experience with Samsung.... compressor not working in warranty period....pls I suggest everyone not to go with Samsung especially in refrigerators
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Posted 6 years ago
Level u quality problem this a waste of money The coverage policy of the company is very funny to hear . It's a nonsense manner of policy are saying in the service center😡😡😡
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Posted 6 years ago
I called earlier tonight. My remote is not working. I've got a sixteen-month-old 55 inch TV. All they could tell me is that my warranty was out. For a remote? Are you kidding me? A remote is the cheapest part of the television. I have called and gotten a remote for a stereo system that was four years old. I got it sent to me free. My Sony TV where my remote went out I got it sent to me free we also. What is going on with Samsung??? Do you not stand by your products? So sad. I will go back to Sony.
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Posted 6 years ago
Purchasing of Samsung appliances will be a bad decision. I had alarming experiences.
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Posted 6 years ago
Worst ever sale customer service has been seen in Samsung appliances. I purchased gas cooking range. After few months, within warranty period, the burners start giving trouble. I complained about it and they refused to repair it on the ground that it is not covered under warranty period. Their attitude had been worst. I recommend not to purchase Samsung appliances, otherwise will face same fateas I have faced.
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Posted 6 years ago
BEWARE, BAIT AND SWITCH! So, I dropped my S4 Galaxy Tablet Nov 18' and I've been using it for a year and 2 months with cracked screen down in the corner. Finally, I decided to go without it for a couple weeks to get it repaired. I called the Samsung repair center and had an extended conversation how I know that it's ONLY THE TOUCH SCREEN and how I had other repair centers examine it and their techs all agreed. Plus, I know because I AM a diagnostic technician myself. They gave me a repair ticket and were even nice enough to send a UPS calltag. He also gave me a quote of $107.17. One week after shipping it out, they called me telling me that they had to also replace the LCD screen as well because their diagnostic technician said so. I had an extended conversation about how I KNOW that the LCD is fine and how they quoted me the $107.17 and they could do that. Then, the person on the phone stated, "OUR POLICY IS ALL OR NOTHING!". I stated that this was not the conversation that I had before sending it in. They then told me that I was refunded that $107.17 last week. So, I'm assuming that they KNEW last week and waited to call to tell me this week as well. Now they're telling me that it's $268.00! What poor, misleading service. All of my products are Samsung now, I believe that it's time to find another manufacturer for ALL of my future technology purchases. Too bad for them because I need a new stove, refrigerator, larger TV and phone.
Helpful Report
Posted 6 years ago
Connected the chat to get information on how to get my freezer repaired. Ice maker and one pantry piece. It took a long long time to go through the question and answer process. They transferred me to what I think it as a third party care service who apart of wasting my time doing nothing they ended up the chat without any reason or prior notice. Just wanted to get advice. Call a service repair? Ok. Give the number. Just as simple as such.Samsumg should just save the money of keeping a chat service that is not able to provide value added.
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Posted 6 years ago
I have NEVER dealt with such poor customer service, as I have from Samsung for the past month. I received a Samsung active 2 watch for Christmas, less than a month later the charger did not charge. I went back to the Best Buy, So my husband had ordered it from. They said I was past the 15 days. , said I would have to notify Samsung. I called Samsung told them of my defective charger. the technician told me that they would send me a new one. I could throw away that one. I sent pictures of my receipt showing proof of purchase. One month later, at least 10 calls to Samsung being lied to over and over again. I still have no charger Very disappointed custmer, Cindy
Helpful Report
Posted 6 years ago
I talked to the Samsung representative about the remote for the TV that I had purchased 1 year and 2 months back, which was 2 months over the warranty period. In the beginning of the conversation they agreed to send me replacement remote. The customer service representative and his manager took the receipt, but at the end they denied to provide me a replacement remote after wasting more than 1 hour of my time.
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Posted 6 years ago
WORST customer service i have ever had to deal with. they havent got a clue what they are doing and after 2 months i am still awaiting my refund even after receiving 4 emails to say that it was being processed! dont buy from them directly avoid!!! 0 stars
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Posted 6 years ago
**BUYER BEWARE**Actually 0 stars, but that was not an option. I purchased a Gas range model NX58M9420S, the knobs for the stove top burners are all stripped out. The knob itself is fine they used cheap plastic for a sleeve that's fits in the knob and is not sold separately. To replace the entire knob is $62 PER KNOB! THATVIS ALMOST $400 FOR THE SET! THATBWILL BE OUR LAST DAMSUNG PURCHASE! !!BUYER BEWARE!!
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Posted 6 years ago
I recd a call from samsung today and she then arranged remote viewing setup. However, the funny thing was that samsung remote viewing app wasn't showing smartview screen to the technician. So the app that is in question smart view that's not working and samsungs own viewing app is not working. On top of that i was asked to give you the feedback of both the incidents. If the customers have to do r&d for samsung that what is samsung doing? I am not on your payroll to highlight your mess. I was told that i should be receiving a call to find some alternative solution. No calls were received. Nobody can cast . You buy 1000gbp phone and Samsung will block your id instead of support, will send damaged updates and in the name of support they will ask you to send your feedback as if y. Worst product support https://us.community.samsung.com/t5/Beta-Feedback/Galaxy-S10e-update-broke-Smartview-Mirroring-w-Sony-Bravia/td-p/1039723 https://uk.trustpilot.com/review/www.samsung.com/uk Since one month the update is iinstalled and they have damaged the mirroring function
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Posted 6 years ago
Never purchasing another SAMSUNG TV or product period. We purchased a 55”tv from Sams club in October. Noticed a few days ago that screen is messed up. Contacted Samsung and they sent a technician out who took pictures. We got a call back advising us that they will not fix our replace the tv and that we damaged the tv. I am beyond frustrated and upset. I have 2 more Samsung tv’s including all appliances in my home. and this is how they treat a customer. Unbelievable!!! 😡😡I called back to complain and spoke to a manager and she told me that I am basically wasting my time complaining and that they will not do anything. This is totally unacceptable!! 😡🤬
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Posted 6 years ago
I bought Samsung's gas over range, after deleveraging I find out missing parts, I call reporting the missing parts since the 18th of January, then they told me they will ship the missing parts priority, I asked for the trucking g number? They said there is no trucking #!!, I waited 10 days and I call again they said they are shipped, I waited again 8 days nothing has been delivered yet, now we are on the 4th of February and nothing has delivered yet, really bad experiance not using g my cooktop component, no cooking at home, spending lot of money buying food from outside, I regret buying from Samsung, customer service worthless!!!
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Posted 6 years ago
Samsung is rated 1.2 based on 4,749 reviews