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Samsung Reviews

1.2 Rating 4,749 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,749 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Purchased a 65 inch curved tv about 3 years ago. Noticed a whie tear drop shape on the upper right hand corner. Checked several websites and found this is a very common problem with these tvs. In fact found a picture on a website that matched the mark that showed up on my screen exactly. Samsung is selling defective products and know it and will not recall these tvs. I spent around 3700 dollars for this tv and its now a boat anchor in less than 3 years. Do not purchase a samsung tv it is not worth the money and aggravation. They know these tvs are defective and will not recall them.
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Posted 6 years ago
Samsung smartthings hub Samsung I believe is running fake promotion on smartthings hub with Bulb. I did not receive the order and neither bulb nor Samsung support is ready to take the responsibility 2 big brands just fooling around with customers Avoid this buy or for that matter avoid the 2 companies
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Posted 6 years ago
Absolutely horrible customer service... I will never ever buy anything Samsung again! I will tell everyone I know too... A brand new microwave malfunctioned and burnt my dinner with full flames.My husband had to use the fire estinguisher.They first tried to say it was out of warranty. Then they show up at the wrong time- twice... Finally- the third time they came, took pictures and left me with my smokey burnt micro. I had to ask- when I would get a response. They said- in 3 days. Four days letter- I had to call. At first- they couldn’t find any report. Finally- what do they say? It’s my fault? How? The fire department stated it was the microwave at fault. No evidence- no email- nothing. Its motor made a huge shrieking sound then I saw the flames. I was heating up the same meal in the same serving dish at the same time (2:30) for the third time prior to it malfunctioning. They now refuse to pay to even have it removed- after they refused to remove it when there. Lucky for me- I paid for an extra warranty with Best Buy. Good bye Samsung!
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Posted 6 years ago
What didn't! I recently purchased a matching set of appliances from HD . Fridge,range,dish washer. 7 days later water dispenser developed loud clanking noise from within. I called Samsung and they told me they don't have service within a 100 mi. of my area. So, what is the solution, a refund because they also don't have the fridge in stock. This breaks up the matching set of appliances and they refuse to refund for the other appliances. This is an entirely new kitchen remodel. Now I'm stuck with mixedma tched appliances and no 1 year mfg. warranty. Samsung is a scam when it comes to their policies. Their representatives only have the company in their best interest and not to mention their rude conduct over the phone and lack of follow-up I mean absolutely no return calls. I had to pursue this issue for 5 days and resolved nothing. Zero stars. Very disappointed with HD, SAMSUNG & their Warranty Depts. I talked with several reps they all had different info or just passed me to the next rep that didn't know much more than the next. Don't buy Samsung until you know if they service your area otherwise their Warranty is void.
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Posted 6 years ago
Ordered a otr microwave. Got delivery date which I find out when they are on the way they are also installing. I didnt have things cleared out as needed. They never got the old one out after rocking it back and forth. Never got new one in, had them take it with them...NO PAPERWORK AT ALL FOR ME! I was given nothing as they had nothing for the delivery, just gotta take them at their word. Over 2 hours - mostly on hold or repeating my name and address to countless cust serv reps and cant even get confirmation that the order is cancelled to get a refund. Oh, and cust serv doesn't even know they do install. Nice. Another completely segmented company where no one has the slightest bit of knowledge on company and their services. Horrible.
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Posted 6 years ago
The worst product and service, bought TV last December and in 2 months would not turn on, had to unplug then plug in to work, and their customer service said their policy is to fix it not take back. Paid for a new TV and they won’t take responsibility for their problem.
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Posted 6 years ago
Buyer beware - Don’t buy samsung! Purchased brand new 65” high def tv for $2500. 13 months later it had a red line through the middle. Samsung would not cover it as the warranty expired. By By Samsung- Hello LG!!!
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Posted 6 years ago
My son bought a VR headset in December 2019. The headset did not work so he sent it back to be repaired. It is now March and he has called several times (~8) and every person we talk to says it's another department and transfers us. At this point he just wants a refund but again, we keep being told that's another department and transferred. This is an extremely unethical company that will give you the run around until you give up and keep your money and merchandise. We will not ever be buying a Samsung product again.
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Posted 6 years ago
All five knobs on a two-year-old gas range have broken, including the one replacement they magnanimously sent me for free. Poorly designed, should have been recalled, but they won't do anything to fix the problem accept refer you to a parts dealer who will send you replacement defective knows at $90 a piece. I will never buy another Samsung product.
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Posted 6 years ago
Long story short. My phone ONE PLUS 7 PRO is in service at the moment. So I opened my bed side drawer and get out my old samsung grand prime phone. I do not want to waste my time to setup the phone so I just press a factory reset to clear all data. I planned to use this just a simple phone, i do not want to install anything. I put my sim card in the phone and it is asking me about a GOOGLE ACCOUNT. Which i do not want to use it. I do not need GOOGLE or facebook on this phone and I already have no idea which account was on the phone earlier. So after factory reset I realize I can not use the phone as a phone without login to GOOGLE ACCOUNT. I asked samsung support what to do now? This was the out come: This is a Google security feature and cannot be cancelled unless you are able to remove the Google account before resetting. So this means GOOGLE TAKE POWER OVER samsung. Without GOOGLE ACCOUNT OR CONTROL you are not able to use you own phone as a phone. I would like to know what law says about all of this. samsung factory installed a third party software on every device which can make your device completly unusable. GOOGLE FACTORY PROTECTION LOCK. BIG GOOGLE TAKE CONTROLL OVER YOU and tiny samsung. WHAT A SHAME IS THIS FOR tiny samsung. What a joke is samsung?
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Posted 6 years ago
I purchased a Samsung appliance package. Six appliances and three of them have gone out in a year. The refrigerator was DOA out of the box, the microwave went out a month later and before a year the dishwasher burned up. I buy 3 sets of appliances a year for investment property and I need reliability not headaches. First and last time I buy Samsung.
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Posted 6 years ago
As a repair technician who works on Samsung/LG products. I wouldn’t recommend any Samsung/LG appliances to not a single person. High dollar parts/appliances for mediocre performance. Parts go obsolete after couple of years..Older appliances surpass lifespan of Samsung/LG appliances by 3/4 times and cost a quarter of the price you pay for Samsung products.
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Posted 6 years ago
Im asking a help but the person who supposed to help me did nothing he left me in the middle of our convo its useless
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Posted 6 years ago
Bought a Samsung washing machine still under warranty. Have had 2 service calls both of which have called Samsung because they agreed there was an issue that the water temperature does not correlate with the temperature on the machine. Samsung will not stand behind their machine. I am left with a machine that dispenses cold water when it should be hot, hot water when it should be cold and never warm water at all. I am frustrated beyond belief. I burnt my hand on the cold water cycle because it dispensed hot water on the delicate/cold water cycle and I have spent more time, energy, and phone calls on this issue then I have ever spent on any issue in the 35 years that I have lived in this house. Take my advice and NEVER EVER buy a Samsung product. After researching,unfortunately after I bought the product, I have found that I am not alone with this issue. I had no intention on buying a Samsung product but I when I went to Home Depot the sales person convinced me to buy it. I think they are aware that it is a faulty product and are just trying to unload them.
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Posted 6 years ago
Samsung support is a NIGHTMARE. I wish I could give a zero. I bought a gas dryer. Not even 2 months old. We have only used it a few times and noticed that the front glass on the front of the dryer drum was cracked. Called Samsung and they told me that I would have to pay for the door at 300.00 I will never buy another Samsung product again, they are a Customer No Service Company. Shame on them in my opinion.. they appear not to care!1 Worst costumer service. i own 5 samsung tv's and washer and dryer need to find a different brand too bad they are so bad of a company.
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Posted 6 years ago
Samsung support is a NIGHTMARE. Tried ordering a replacement handle that fell off our new refrigerator/freezer. Each time I called asking when the replacement handle will be shipped, I was told the handle was sent BACK to the parts dept for some unknown reason, but now they would be able to ship it. This call repeated itself every few weeks with the same response by customer support. Tried to call corporate for help, but they just forwarded me to the same useless 1-800 number that continuously tells me the same excuse. Do NOT buy ANYTHING Samsung if you expect ANY customer support, be warned.
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Posted 6 years ago
Trash TV that failed after 3 months. 75 inches that was installed on the wall when it arrived. Customer service said they had to have the model number and serial number before they could do anything. Guess where the serial number is? Back of the TV hanging on the wall. Impossible to get to without having someone take the TV down. Samsung doesn't pay for that! Sorry excuse for a electronics company.
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Posted 6 years ago
There is a tech issue with samsung.com and instead of finding an actually solution I was told to try the site in a day or two, to use a different card, that it was my fault for putting info in incorrectly. I tried twice to process the payment and both times the funds were withdrawn from my bank (which means that the information I entered was correct or the payments wouldn't have processed at all) and then Samsung cancelled my order twice and refunded the orders. I spent an hour on the phone with a rep and 3 hours total trying to resolve the issue without any progress at all. I went to best buy used the same card and was able to complete the transaction without any problems. I am extremely frustrated with the inability to help that I received from samsung and very annoyed that I missed out on promotional gifts because the samsung.com systems was faulty and no one wanted to hear that. I don't think I'll ever go through Samsung directly for any future needs.
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Posted 6 years ago
Don't buy a Samsung Smart watch! Less than a year after getting it the heart monitor sensor fell off. Apparently it's a problem a lot of people are having. Now, a week after the one year warranty expired, the watch is completely dead and will not charge. What a waste of money! Samsung's customer service told me that I need to complain to Costco where we bought it. That makes no sense. Samsung needs to stand behind their products. The watch should not fall apart within a year and definitely should not become a paper weight shortly thereafter. Save your money and invest in any other watch but Samsung. So much for my Valentine's Day gift
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Posted 6 years ago
I wish I could give a zero. I have a gas dryer. Not a year old. Never dries clothing even when eco is disabled etc etc. Belt broke in November. Belt broke again today. Disconnect THREE times from customer service. Told I need three repair calls within one year to get a replacement. Oh my goodness. Worst costumer service.
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Posted 6 years ago
Samsung is rated 1.2 based on 4,749 reviews