Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

“There are on refrigerator repair service available in the State of Maine. Never buy a Samsung refrigerator! Over 5 thousand dollors new on that 4 door flex with smart screen and 3 years later I am throwing it away! Can't repair it and it no longer keeps cold!!!!!!!!!!!!!!!!!!”

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Posted 6 years ago

“I am extremely disappointed in the service I have received the past several months. I bought a Samsung phone approximately a year ago at Best Buy. The phone was unlocked and was advertised to work with my carrier however I had issues with it from the beginning. After using it for several weeks, the phone started to malfunction. I contacted the Samsung customer service line and I spent hours on the phone troubleshooting it. They told me the issue was resolved even though I experienced the same issue only hours later. I contacted Samsung a second time and they troubleshooted the phone again for several hours. Yet again I experienced the same issues. I contacted Samsung a third time and I was informed to take the phone to an authorized repair center. The company authorized by Samsung “UBreakifix” attempted to repair the phone on several occasions. The phone worked for a few days and then started to malfunction again. I contacted Samsung yet again and they had me to ship it to a Samsung repair center. They kept the phone for an extended period of time. I was told the entire phone was malfunctioning and the entire motherboard needed to be replaced. Once I received the phone back, it worked for a couple weeks then started to malfunction yet again. After losing confidence in the Samsung repair center, I contacted the carrier and they told me the phone was not designed very well for their network even though it was advertised that way. I contacted Best Buy where I purchased the phone and they told me they stop selling the phone (probably due to complaints). I sent the phone in for repairs yet again and still have not received an answer as to what is wrong with the phone or what options are available. I have barely used the phone; it’s been in the repair shops or in storage due to the following issues: I am not able to make phone calls when the wifi is on or at all. Once I shut the wifi off, I have to make phone calls several times before it goes through and it does not receive all of the calls. They still have not given me refund or replacement.”

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Posted 6 years ago

“I am extremely disappointed in the service I have received the past several months. I bought a Samsung phone approximately a year ago at Best Buy. The phone was unlocked and was advertised to work with my carrier however I had issues with it from the beginning. After using it for several weeks, the phone started to malfunction. I contacted the Samsung customer service line and I spent hours on the phone troubleshooting it. They told me the issue was resolved even though I experienced the same issue only hours later. I contacted Samsung a second time and they troubleshooted the phone again for several hours. Yet again I experienced the same issues. I contacted Samsung a third time and I was informed to take the phone to an authorized repair center. The company authorized by Samsung “UBreakifix” attempted to repair the phone on several occasions. The phone worked for a few days and then started to malfunction again. I contacted Samsung yet again and they had me to ship it to a Samsung repair center. They kept the phone for an extended period of time. I was told the entire phone was malfunctioning and the entire motherboard needed to be replaced. Once I received the phone back, it worked for a couple weeks then started to malfunction yet again. After losing confidence in the Samsung repair center, I contacted the carrier and they told me the phone was not designed very well for their network even though it was advertised that way. I contacted Best Buy where I purchased the phone and they told me they stop selling the phone (probably due to complaints). I sent the phone in for repairs yet again and still have not received an answer as to what is wrong with the phone or what options are available. I have barely used the phone; it’s been in the repair shops or in storage due to the following issues: I am not able to make phone calls when the wifi is on or at all. Once I shut the wifi off, I have to make phone calls several times before it goes through and it does not receive all of the calls. They still have not gave me refund or replacement.”

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Posted 6 years ago

“I bought Samsung Galaxy A70. This phone was defective. By the time I had the phone for about 5 months the motherboard was bad and would not even turn on. They know these phones are bad. When I requested to switch it to an s10 (at my cost). The answer was no. The only answer was for me to get a new motherboard. I ran around for 2 full days at their request, being lead to believe they would allow me to switch. This was a long 2 days and customer service has turned me into a NEVER again Samsung customer. I was always a solid customer, but service was awful!”

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Posted 6 years ago

“I want to inform everyone not to make the mistake of buying a Samsung UHD LED TV. I recently purchased a Samsung 50 inches UHD TV model no. UA50RU7400KXZN. The picture quality is OK when viewing from the front. But the picture quality from a viewing angle of 15 degrees or more on either side starts becoming progressively white/milky and is even worse when the background is light. To make matters worse the Samsung office in Dubai says that this is not a manufacturing defect & is normal so they won’t do anything. This is so pathetic coming from such a big brand name. I also have LG TVs at home which are far better in every way & don’t have this issue. I strongly suggest to people to not buy Samsung TVs.”

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Posted 6 years ago

“Don't purchase Samsung Appliances. Purchased washer dryer fridge and stove microwave dishwasher.After 4 dishwashers still couldn't get it right.Went to get ice from icemaker parts fell in my glass.Samsung would have had a disaster if that happend to a child and they didn't see the parts.Washer is rusting not even 7 years old. CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED. DONT BIY SAMSUG YOU WELL BE SORRY”

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Posted 6 years ago

“PLEASE SHARE ...... NEVER EVER purchase a Samsung appliance. The company knows when parts for their faulty appliances will begin to fail and the warranty given upon purchase expires before that time threshold. Our high end slide in electric range is 3 1/2 yrs old and has had 3 internal parts fail. The most recent the main power board. HELLO....THE MAIN POWER BOARD!!! I spoke with supervisor Martin at #Samsung customer service and because the repairs were never reported/conducted BY #Samsung they do not acknowledge the repairs and view them as though they never even happened. The company refused to provide any help in having this issue resolved. While some of you may be weary of my appliance rants of late, I assured #Samsung I had every intention of blasting my dissatisfaction with them on every public social media platform I could and I'm a woman of my word. I want to commend Hamilton from #MrAppliance in Corpus Christi for going above and beyond in helping with this. NEVER EVER BUY #Samsung APPLIANCES. THEY DO NOT STAND BY THEIR PRODUCTS. They try and sell you an extended warranty knowing full well their products will fail.”

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Posted 6 years ago

“My 90 yr old mother recently purchased an over the range microwave. She has to remove it to get service. It will cost her more to get it removed and reinstalled then she paid for the microwave. This makes the warranty worthless.”

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Posted 6 years ago

“I assume their policy of not allowing delivery address changes after order processing is related to geographical concerns of the current delivery facility. My new delivery request is 60 miles closer to the third party's location, and so the inconvenience I (the customer) is requesting is minimal compared to the solution they u have suggested; refuse the order, and once returned to them by the 3rd party, my account would be credited. Not very efficient, and how do I refuse delivery if I no longer reside at that location? Although irrational, not only is this the last time I purchase an item directly from the manufacturer but the last time I buy anything manufactured by Samsung.”

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Posted 6 years ago

“Can't understand 1/2of the reps, all they did was lie to me, the are so incompetent. spent over 6 hours in the last two weeks to get a refund on samsung ICONX 2018, new ear buds, they did not charge, rep said no problem they are discontinued, they said we will send a full refund. NOPE sent me a new pair of samsung buds. I DO NOT WANT BUDS, OR I WOULD HAVE BOUGHT THEM IN THE FIRST PLACE. called 3 more times trying to get it right, then they try to send me ANOTHER SET OF BUDS. Seems like they don't care or are totally incompetent ....... called again on sat. sent to another dept waited 1 hour hung up, called back was told they were not open but ASSURED I would receive a call tomorrow (Sun) I asked if they would be open, at 7pm I called them and found out they were not open on weekends. JUST WHAT KIND OF PEOPLE WORK THERE???????? Does anyone there have more than a grammar school education ???? or are they all just a bunch of liers??? I WILL NEVER EVER BUY ANYTHING SUMSUNG AGAIN AND IF YOU READ THIS YOU BETTER NOT EITHER”

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Posted 6 years ago

“Samsung Support is totally unprofessional and just lame and dishonest. Let me start with the fact that a tech support guy I had to deal on some very basic matter was so inconfident and technically non savvy that I asked to transfer my call to some else since he simply couldn't understand a thing I was trying to tell him. Hi refused to do that and also refused to provide me with neither his name nor his agent id. Absolutely unprofessional and dishonest.”

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Posted 6 years ago

“Just bought a Samsug electric range, in less than a month of purchase the control panel became completely inoperable. Called Samsung all they said they could do is call a service person which would take a week or so before they could be here. There no way we could wait a week or so before we could cook. All I ask for was a RN so I could exchange it for a new one a Lowes, Samsung said they could not do that either, even though the range was less than two months old. The Samsung rang is my last purchase of a Samsung product. Would not recommend to my enemies much less my friends.”

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Posted 6 years ago

“I am very dissatisfied with my service I received from Samsung. A few months ago my freezer broke. They set up for a technician to come out to my home to see if the problem could be fixed. It took days for his technician to call me back and by the time they did my food had spoiled. When the technician did call I found out that my repair wasn't covered under warranty. So I ended up paying out of my pocket. I didn't mind doing so but what bothered me was that my food was worth $300 spoiled. I called samsung customer service to see if I could get some sort of compensation, however, they refused saying that because the freezer was out of warranty they couldn't help me. I don't think this is acceptable. If they had told me from the start that my freeezer wasn't under warranty, then I could have someone else to immediately come and fix it and could have saved all the food. I will never buy any more appliances from Samsung.”

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Posted 6 years ago

“We bought a Samsung refrigerator 3 years ago. Within the first year the ice maker was repaired 3 times then finally replaced with a new one which failed about 3 months later (after warranty expired). We have to take a hair dryer to it about every 3 to 4 weeks because it completely ices over inside. Now after 3 years the computer has gone out! Our repairman says it is not worth fixing. He has seen a lot of computer and compressor failures with Samsung. Unfortunately, 2 of our sons each have a Samsung and their ice makers are failing as well. We will never recommend Samsung appliances.”

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Posted 6 years ago

“I have made three purchases of Samsung products: a kitchen package (refrigerator, stove, dishwasher, microwave), a washer and dryer, and a blu-ray player. Three of the four items in the kitchen package had major repairs within the first year. The washer had to be replaced in fewer than 3 months. The blu-ray has not functioned properly since it's purchase and has been sent back once and we have been fighting over shipping it back. They can't get a shipping label for us to send it back for the second time.”

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Posted 6 years ago

“We purchased a Samsung refrigerator 3 years ago, cost us about $3000, unfortunately we did not buy the extended warranty. The fridge does not work at all, we've had two third party Samsung authorized repair techs to look at the fridge (costing $500 combined) and the fridge still does not work! Samsung doesn't care that a 3 year old Samsung fridge is unfixable and headed to landfill. Terrible product. Do not buy Samsung.”

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Posted 6 years ago

“I can say that confidently this is my last Samsung phone. Galaxy Note 10 plus No More! Awful screen, scratching so so easily.”

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Posted 6 years ago

“Upgraded from a Samsung Galaxy s8 to Note10 in the process of data transfer all my text messages were deleted. Now they are irretrievable. We purchased 4 note 10s from bestbuy on December 19th and all had data transfer but 1 phone had all its texts deleted. According to a Sprint technical support person, Samsung smart switch software caused the problem. Samsung needs to compensate me for this loss.”

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Posted 6 years ago

“I bought Samsung dishwasher for my new house. I used it for the first time and there was a huge water leakage. Called at the store from where I bought it. They asked me to contact Samsung customer service which I found the worst one. Due to this leakage, I got damages in my kitchen floor and garage ceiling. No one at Samsung helped me instead they are transferring my case from one team to another team. Very very rude staff and I am regretting to buy Samsung dishwasher. One week after, their technician came to fix it but messed it more and left without fixing it. I wish I could give negative points to Samsung and their customer service instead of one star. Please don’t buy Samsung dishwasher!!!!”

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Posted 6 years ago

“First, the delivery guys called me every hour starting at 10 am to tell me they would be here in 30 minutes, this lasted until they actually arrived at 4 PM. We purchased a washer and dryer - although their site says it comes with installation included for the bundle they did not provide it. This was also sent to our email, to which they responded that they send the confirmation of installation to everyone, even when it's not included. When I called to inquire about it they said that my only course of action was to return the appliances and re-purchase (mind you, it took 2 months to arrive) with the installation services. I asked if they could hear how stupid and wasteful that sounded, to which the CSR agreed, but said there is nothing else that can be done. This is the most idiotic system I've ever seen. Screw you Samsung. I would rather buy from anyone else in the future.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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