Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,750 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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480

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Galaxy Note 2 and after 3 weeks of usage the wi-fi was disabled. Sent to Samsung for repair with correspondence in between to keep me updated. Received the phone back without repair where blame appears to be attributed to myself. "...subjected to severe physical damage" So there is no damage to any other parts of the phone but I have an almighty power to damage the phone so severely on the internal components yet leave the protective casing and all other external components in the same condition. I never knew my psychic abilities were so strong! Word of advice, never shop with Samsung because if someone is found to be faulty they will never admit liability.”

Helpful Report

Posted 10 years ago

“You need to invest in money in teaching your telephone advisors some customer care skills. Slagging a customer off without putting them on hold isn't the way to go. Stop promising to call customers back and not doing so.”

Helpful Report

Posted 10 years ago

“DO NOT BUY SAMSUNG WASHING MACHINE PLEASE!! We bought samsung washing with dryer a year ago.It was faulty after 3 months repaired, two months later it was faulty again repaired. We have a new born baby now the machine short down the entire eletricity in the house. We have to call an emergency engineer to restore the light and this affected our boiler. We call samsung customer service centre, the next day Monday,they said an engineer will call us. We got a call on Thursay while we at work that the enginneer will come between 2-4Pm Ileft work to rush home. I arrived at home . One hour later the engineer call that he has got an emergency call from call centre that he can not come again until Monday again. I call the call center,VERY RUDE,IMPOLITE, BAD COMMUNICATION He said If the Engineer did not come there is nothing they can do. I try to explain to him that we have a new born baby he said "SO WHAT DO WANT ME TO DO" THE MACHINE IS UNRELIABLE , THE SERVICE AND SUPPORT IS BAD. PLEASEDO NOT BUY.”

Helpful Report

Posted 10 years ago

“We bought a new Samsung Washing Machine that was delivered last Sunday. It broke on 1st time of using. We were promised a call from an engineer within 24-48 hours but heard nothing. I followed it up 72 hours later and was eventually called back to be told that no engineer was available to visit until Monday - fully 7 days after I had reported the fault. This is a major problem for us and I got no sense whatever that the engineer had any interest in resolving the issue more quickly. We cannot get a replacement (probably not a Samsung after this experience) until the engineer has confirmed that the machine won't work. Just going round in circles”

Helpful Report

Posted 10 years ago

“Worst customer service ever - sounds like the UK has the same problems we have in the USA. The rep actually said "I can't stay on the phone with you because I'm just staring at my computer screen and I can't do that...". Isn't that your job description?? Be on the phone helping people? You can maybe play solitaire while I bore you with my simpleton questions. Lesson learned - don't buy Samsung.”

Helpful Report

Posted 10 years ago

“I pre-ordered the Samsung Galaxy S7 on March 7th, 2016. I subscribed to the Samsung upgrade program and paid £56 deposit. I never received an order confirmation or anything from samsung. I had to send a copy of my passport to Pay4Later who are the finance people to verify my identity. They rejected my I.D even though it was clear to read all information. I then had to contact them several times and eventually received a response on the 11th (which was the day I was supposed to received the device and the FREE Gear VR). The email explained that they had received my order and that it would be with me tomorrow (March 12th). I returned home from work to see that it had not been delivered but instead an email sent to me saying they were out of stock and the "good news" is that it will be back in stock after the 22nd March. I then email them again explaining my concerns and that I was expecting it on March 11th as this is what they stated when I ordered. I received a response 2 days later. The email explained that they were out of stock and that they expect to receive more stock around March 22nd, 2016. This is NOT GOOD ENOUGH!!! I pre-ordered the phone to ensure I had it for my 6 week holiday in America as I currently have no other phone and it is not going to be here in time. I contacted customer services again to which they informed me that it will not be at my door before I leave and that I would not receive the FREE Gear VR which was part of the order - Their excuse for this is that the order was not processed until the 11th even though payment was taken when I ordered! Disgusting! I explained my situation and asked if I could collect it from a Samsung retailer and they said no! So unless I go directly to a retailer and purchase the phone from them I will not be receiving my device before I leave. This is absolutely disgraceful from Samsung - The "leaders of innovation and technology". They need to focus on "average customer support" then they would actually help instead of lying to customers stating that they will receive a product when they clearly know that hundreds, if not thousands will be left disappointed and deflated. Avoid!”

Helpful Report

Posted 10 years ago

“I have a Samsung upright vacuum cleaner (SU2912) & I need a replacement filter for the cyclone system. I have tried emailing Samsung customer service at least 4 times, tried online chat twice & each time I get to the last step it won't let me go ant further no matter what I try. I have also tried calling customer support twice & then after going through their automated system & told I'm being transferred to an adviser the phone rings twice & then cuts off. All I want to know is where I can purchase a replacement filter & the cost. I am not impressed with Samsung & thank god it's only a vacuum that I'm having a problem with & nothing more expensive.”

Helpful Report

Posted 10 years ago

“Appalling customer service. Failure to feedback on countless occasions and relinquished any responsibility for false advertise BEWARE!”

Helpful Report

Posted 10 years ago

“I brought a Samsung eco bubble washing machine as it came with 5years parts and labour. When I brought it there was no mention of registering within 90 days, even when I called them out shortly after buying it as a problem occurred was it said I hadn't registered. So be careful as their customer service is appalling, as is their marketing department. Such a large company offering this 5 year service but you are not told of the conditions attached. Have spent the whole week phoning, emailing documents, only to be told that they won't do anything. Dreadful company. Only interested in their profits. Samsung is without doubt the worst company I have had dealings with.”

Helpful Report

Posted 10 years ago

“For anyone looking at this page for recommendations - don't ever buy a Samsung Dishwasher. Have one nine months old, and the thing has packed up. Have done all the self-help videos, to no avail. But customer service, well they don't know what a customer is, and they don't provide any service. Four days in, still not managed to get an engineer to come out at all. Still under a one-years Warranty, acknowledged, but not acted on. And we bought the five year Warranty too, which Samsung won't acknowledge, even though we have a receipt. Sigh. Last Samsung product of any description I will ever buy.”

Helpful Report

Posted 10 years ago

“The worst customer service experience ever. I bought a $2000 TV only to find out that the 3D is not working, I called the customer support, got transferred many times, talked to many agents who could barely speak or understand English, the total duration of my call was 2 hours and still the issue remained unsolved. I called again, this time to find a super rude supervisor, again who could not understand English, he promised to call back the next day which never happened. As of now, I am chatting with this support guy who has repeatedly asked me the same questions multiple times, let me mention that we have been chatting for almost 30 minutes now and he has not come to a conclusion yet. Thinking about returning the TV and publishing this review on all possible public forums.”

Helpful Report

Posted 10 years ago

“A new TV was replaced after 3 weeks as it was malfunctioning.. The replacement was no better. Trying to get someone at Samsung at Customer Support who knew what they were talking about was an exercise in futility. Promises to have a senior person ring me at a specified time failed - no calls were received. Speak to UK Head Office and they just stonewall, despite explaining that their agents agreed they couldn't help and had agreed the forementioned call-back the response was 'I can't put you through to a manager, you must go through our agents who will then escalate the matter'. I have told them that I have been there, and the response is, 'Well, that's how it is, I cant help you'. Any employee of mine who had initiated such a stupid system would have found themselves out the door in no uncertain terms. Has Kim Jong-un taken control here?”

Helpful Report

Posted 10 years ago

“Very Poor Service, Purchased product during their sales, sale continued for a further 8 hours saying they had stock of products. TOrder acknowledgement stated prodduct was in stock. Lied to on multiple occasions....and admitted, they never had any stock on at time of my purchase!!!!! No stock date in sight still....refuse to commit to a date!”

Helpful Report

Posted 10 years ago

“Customer service is shockingly bad. They do not care about customers and do not care if they upset and lose the loyal ones. Majority if electrical items in my house are Samsung but after my experience with a new £800 washer dryer, the seriously poor build quality and customer "lack of" service I'd never buy Samsung again and have cancelled an order for a £7000 TV. They are a joke if a company.”

Helpful Report

Posted 10 years ago

“Just about the worst ever !!. Months wating for any kind of reply. Problems not resolved after sveral months.”

Helpful Report

Posted 10 years ago

“I have purchased all my major appliances from Samsung under a year ago. Our fridge was dead under a year and they were not willing to send me a new fridge or give me a loaner. I lost all my food (costing about $500-$600 overall). My stove/oven broke down on Sunday. I immediately contacted them because the electricity was being sparked and not only was the staff telling me play around with it but they did not care about my safety. This is very unprofessional. The staff from customer service to customer relations were very rude and disrespectful. The staff hung up on me as I was explaining the issues I was having with the product. I have never met a company that did not back up their product or their warranty policy. It is now Thursday and I still do not have a stove! Samsung has the worst customer service I have ever experienced that does not care about the way in which they treat their customers or the conditions of the products they sell. Customer loyalty means nothing to this company!”

Helpful Report

Posted 10 years ago

“I bought the latest all singing all dancing £3000 smart TV after 4 weeks it's a dud and guess what Samsung offer one promise after another. I have always been shy of Samsung after my mothers TV lost half the picture however I was assured they are now best in class and those batd times had all been fixed what utter rubbish.... Don't buy Samsung their customer service/customer care is basically once you have the product in your home it's your problem needless to say it will be my last product And I will do everything possible to convince friends and family not to buy from Samsung.”

Helpful Report

Posted 10 years ago

“Bought Samsung Galaxy S3, in 2013 and Note 4 in 2014. totally rubbish, both stopped working after few months. Customer services are the biggest liar, trained cheater, and expert deceivers. They will blame you for wrong doing and will not honour warranty claim or even repair almost lost £1000, will never ever buy Samsung product. If you like just call customer services you will realise from 1 minute they are trained to deceive you. Totally disappointed.”

Helpful Report

Posted 10 years ago

“I have multiple Samsung products in the house, but luckily never had a problem with them UNTIL NOW. TESCO suggested I get in touch with Samsung directly but what a soul destroying experience that has been. everyone works in the phillipines and although they never say the wrong thing the experience leaves you with the strong impression that their masters at SAMSUNG HQ give them so little latitude when things go wrong that they are totally in affective. no wonder TESCO passed the buck, they probably get short changed by Samsung in exactly the same way, so what chance had I got?”

Helpful Report

Posted 10 years ago

“Poor service and uncaring people. When you buy an item in my case a Samsung galaxy note 4 and they repair it you expect it to be repaired not come back with the same fault. As you can imagine after travelling a 140 mile round trip to what is suposed to be my local Samsung repair center you can image how pee'd off I was t be told I would have to do it all over again. No lets get you another phone, no replacement offered just anothe 2 weeks. MY ADVICE AVOID BUYING SAMSUNG I will.”

Helpful Report

Posted 10 years ago

Samsung is rated 1.2 based on 4,750 reviews