Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Electric Range broke at 3 years. Samsung agreed to pay for the repairs via an e-mail and phone call with me and after I repaired the range, they had repeated request for more information and eventually refused to pay for the repair. Worst company Customer Service I ever had to deal with. A Repair Man told me that it is common for Samsung Appliances to fail with-in 3 ~ 5 years. If you expect longevity, don't buy Samsung! Don't trust the management!”

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Posted 6 years ago

“it has been a disgrace ordering samsung galaxy s20 ultra from samsung store and was meant to be delivered 27/march and waited for 9 weeks and every week we have been told that we will received the phone in 2 days several times , and still going on and still we have not received . staff and the management is not reliable and honest to what going on .”

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Posted 6 years ago

“I have a refrigerator in which pantry drawer get broken - small piece of plastic falls off (same happens to me on a previous unit after 3 months of using) after around 9-10 months of using. When I call a Samsung they told me is a defect on the unit but I am responsible for it so they are canceling my warranty because “i damage a unit” - how the hack I damage a defected unit beats me. I told them that this is definitely designed flows and want that to be done under warranty. I as just planning to buy another set of kitchen appliances for the next house but with that attitude - I will look for something else - Samsung you lost customer.”

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Posted 6 years ago

“Terrible, Terrible customer service!! Sent watch in for repair(3 rd repair- out of warranty the last repair. Repairs were for the same problem. They did not charge for last repair). When watch was sent back the wrong band was sent. Two watch bands later...ALL WRONG!! Called customer service and hung up on 5 times.”

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Posted 6 years ago

“Buying the S20+ in europe is the biggest disappointment I’ve had as far as smartphones go. Scummy move to cheap out, neglect and disappoint millions of samsung fans in Europe. My last Samsung smartphone.”

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Posted 6 years ago

“I recently purchased a Galaxy Active 2, more than a week ago with the expected delivery date being May 5. Not to mention, I have yet to receive any updates about my order other than the initial message upon purchase that gives you a tracking number. Which to my luck, happens to be INVALID!!! Called customer support twice about this issue and was not given detailed information on my order's status as I was told to wait until the product gets here before a full refund is issued. Mother's Day is Sunday and I have been waiting on the smartwatch since Monday. I do not have time to wait, I want a refund. The service at Samsung is completely unsatisfactory and will not be doing business with them again.”

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Posted 6 years ago

“Excellent work and customer service”

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Posted 6 years ago

“I have one of the famous defective washing machines. It has caused thousands in flooding damage to my house. It has NEVER worked correctly even after replacement parts, labels, brackets ect. GARBAGE!”

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Posted 6 years ago

“Samsung DOES NOT back up their products. I haVE a problem with a Samsung TV that began right away. I first thought it might be my cable company so began dealing with them. They came our and replaced EVERY WIRE, CABLE, DEGITAL BOX leading to the TV. Still the sound on this new TV just goes out whenever it decides to. They have come out 4 times in fact trying to help. It is not a cable issue but Samsung won’t admit that. I have to change channel and then change back and it will have sound again. We have 5 TVs in our home and others are fine. One of the others is also a new Samsung purchased at the same time. It’s fine. I have worked with Samsung numerous times on phone, online chat, sent all my receipts, credit card statement proving the purchase. They will not do anything to replace this TV. The receipt I sent them of course showed that we had also bought an extended warranty that kicks in after the Samsung one expires. On seeing that, I was told just to use that warranty if the problem continues after warranty has expired. They don’t honor their warranty at all. DONT BUY SAMSUNG.”

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Posted 6 years ago

“My Samsung French stop cooling one day.did call the Samsung customer service beacause have warranty then Samsung came to take a look and replace with parts then start working then next day the French door stop working again . Did call then back the came and they been in the phone for one hour the desicion the made was they say the my French door stop working beacause there’s was something inside my house walls that cause my Samsung French door stop working and also Samsung says they can’t fix it or replaced my French door. I was very disappointed with their decision until today is still not aceptable. I’m very very disappointed from Samsung decisions.”

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Posted 6 years ago

“My A20 phone hasn't worked since day 1. Had it sent away to koodo 4 times. Replaced camera, circuit board, other things. Finally gave me a new phone with the same issues. Camera freezes every time I try to take a picture. Have to turn phone off and turn back on every time. I can answer my phone maybe half the time due to frozen screen. Screen constantly freezes, and I'm constantly having to turn my phone off and on to do anything. I've had it 1 year and will be paying for it fir another year. I hate it - worst phone I've ever had. Does anybody care ? Not so far !”

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Posted 6 years ago

“I called. Put me in line via text message. They called me back in less than 5 minutes. The representative was extremely helpful. She walked me through a reset I didn't know about and fixed my issue.”

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Posted 6 years ago

“We have only had our Samsung Range for two years, about a week ago our Range caught fire (Thankfully no one was injured). I had called customer service in regards to the issue and they had their service team reach out to me, following the service team reaching out they told us that we would have to wait two weeks for someone to come look at the stove to determine if we would get a refund or replacement. With everything going on I understand service departments are busy, but a Range is an essential item.”

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Posted 6 years ago

“So after a month of being told I'd get an exchange for my fridge, and my spending many hours on customer service trying to understand why it wasn't going through, I was told today that I exchange was not going to work due to the store I bought it from not wanting to do the exchange. I would think that since Samsung offered me an exchange, they would honor their word and get me a new fridge. The people at samsung were super nice, but ineffective at getting this situation resolved. worse of all, I was about to buy a new fridge a month ago that was on sale, That fridge is now $500 more expensive because I was waiting for samsung to get me the exchange they promised. I hate to say it, but I will never buy Samsung again. Its been a horrible experience.”

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Posted 6 years ago

“I purchase a 4K Samsung TV and within a year the TV started to malfunction they send a technician to fix it. He said it wanted a new parts. Fix the problem in the settings and after a couple months the TV start malfunctioning again. I am so disappointed and frustrated with this Samsung TV. I have less expensive TV that works perfect”

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Posted 6 years ago

“Terrible customer service. Use another device to fix problem. Just wanted to.change email address. Update.it. Horrible.”

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Posted 6 years ago

“The Samsung was really very fantastic.That I never expected the experience of this Samsung company . That the company deals very quietly about the product of the company that describes the product quality and further experience of the product”

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Posted 6 years ago

“They say that they are sorry to hear that you had a bad experience with Samsung. What went wrong? Answer: EVERYTHING went wrong from talking to a hundred ppl about the same thing to waiting FOREVER for my product and still waiting. 4 weeks is RIDICULOUS especially when you where told 2 weeks 😡😡😡😡😡😡!!!!!!!! I’m DONE with Samsung after my flex lease is over.....NEVER AGAIN!!!”

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Posted 6 years ago

“My name is Johnny New York City facing these difficult challenges in our lives today and dealing with the coronavirus I had to try several times to purchase an upgrade on my new cell phone it seems to me that customer service and their website is not properly working and it keeps freezing after several calls to customer service and the chat site they keep giving me the runaround now they had asked me to screenshot the problem and send it to them on the email site and wait for days for a response that’s customer service for you”

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Posted 6 years ago

“This entire company is a joke. I placed an order on March 16, guaranteed delivery March 31. Called on March 31 when there hadn't been any change to the shipping and was told several different reasons as to why it hasn't shipped yet and received an email April 1 with an updated ship by date of May 8. Absolutely ridiculous, now on April 24 I received yet another email stating a NEW ship by date of May 15. I exclusively use Samsung products and haven't had a phone that wasn't a Samsung in many years and just bought the new s20 ultra but when it's time to upgrade it in a year or two I will be switching to literally anyone else. Wish I could could give zero stars because they definitely do not deserve the 1”

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Posted 6 years ago

Samsung is rated 1.3 based on 4,614 reviews