Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,722 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Samsung fridge is the worst one I have. Make sure do not buy any Samsung fridge unless you want to keep repairing it. The fridge has a new feature that freezes everything in the fridge. The problem could never be fixed. Fixed once under warranty and it comes back again. I tried to arrange the second repair but be advised the second repair could only be warranted the replacement parts for 90 days and could be extended to 6 months by request. Looks like Samsung does not have any confidences in their own products, no confidence for its product could be lasting for 2 years! I will dump it and buy a new one, of course no Samsung products anymore.”

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Posted 5 years ago

“I purchased a brand new Samsung refrigerator from Home Depot store .After 2 days I saw all my fruits and vegetables got frozen .I called the store and the store advised me to contact Samsung .I called Samsung and they scheduled for a technician to come to my house after one week.The technician found out that the main board is defective and he wanted to order a main board for the new fridge that I just bought .I refused to accept his offer since I bought the refrigerator last week and I did not accept any repair for a new refrigerator.I contacted Samsung and requested to exchange my refrigerator but the case management team refused to accept my request and told me my only option is repair!!! I hope this kind of company that cheats on customers will be out of business soon .I really did not expect to get a defective refrigerator from samsung company.All my fruits and vegetables got frozen during one week in this hard COVID situation and the company refuses to exchange this defective refrigerator.”

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Posted 5 years ago

“I bought this piece of junk Oct. 2017 at Home Depot for over $1200.00 with the no customer service protection plan through Asurion. This was what we thought was a beautiful sleek side by side that would last at least 10 years. We aren't rich people so this was our first side by side. The thing started making a terrible racket a few days ago and just gets worse. It apparently has a design flaw that causes ice to build up around the fan which leads to an expensive failure. After 2 days of around 12 calls to Asurion I have to wait 3 weeks for a repair. They initially set me up with a rude fly by night jerk, but he's not coming so I have to wait three weeks now for a different repair place. Nobody wants to work on Samsung appliances. You call someone in who's not factory authorized there goes the warranty. Since we've been put in this position, we're forced to spend money we don't have on another refrigerator. Try finding a refrigerator during a Pandemic while riots are taking place. It seems impossible but we must have a refrigerator. The cheapest we can find is an apartment size for almost $400.00. We can't afford this & I'm sure Asurion won't reimburse us for the money we have to spend for a back up fridge.”

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Posted 5 years ago

“Dealing with Samsung is like pulling teeth, and their service is awful. The amount of emotional distress I have suffered at their hands for the last month is unbelievable, and when I have complained, they have not taken it seriously and do not care. My phone went in for a simple repair at the beginning of May. The lack of updates was disappointing, and I had to chase them to find out anything. When the phone came back two weeks later, they had locked it to a network that I have never used. Then the support team tried to shirk their responsibility for the mistake and said I had to speak to my network provider to sort it out. Finally, I talked to Tom, who apologised for the error and arranged for my phone to come back to Samsung. I sent the phone back and then have been messed around for another two weeks, and the customer support team have once again tried to fob me off and tell me repeatedly that my phone should be locked to Vodafone despite me saying that I am an EE customer. I have been passed to the Customer Solutions Team, and Billy helped escalate the issue but did not come back to me to update me. Once again, I am chasing Samsung despite the fact they are at fault. After speaking to another Tom, he offered a voucher to buy a cheap phone to use in the meantime, and then it never arrived. Chasing them again, I find out that he did request a voucher but failed to say it takes a few days to arrive. After speaking with Charlotte, I find out that the phone is supposedly unlocked now and is due to be sent back. Forgive me, but at this point, if it comes back unlocked, I will be shocked. When asking that they pay for my EE contract for this month, given that they made a mistake with the phone and provided atrocious service which has caused so much stress and upset I was told that they wouldn't do it. I really do feel like my complaint has not been listened to and so now I will be taking my complaint further.”

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Posted 5 years ago

“We have a 4 door Samsung refrig less than 6 years old. We had to have the ice maker repaired three times, Then the cooling system went out. After three different attempts to have it repaired, Samsung agreed to fix it. The repair service they sent out has a 1-star review. They claimed they could fix it, but a week later we called Samsung and were told the repair service told them the issue was a physical cosmetic issue. The issue is in fact an electrical plug for the cooling system that had rusted out due to condensation inside the cooling system panel which was due to poor design much like the poor design of the ice maker. I could on and on, but there is not enough room here to write about all of our bad experience with this refrig and Samsung. Bottom line - do yourself a favor and NEVER BUY A SAMSUNG APPLIANCE.”

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Posted 5 years ago

“Samsung sent out an update, and suddenly my phone would not charge. They told me to take it to uBreakiFix, they replaced my charging port with a brand new one, broke my phone in a completely different way. Messed up the network so my phone was completely unusable . I sent it to Samsung , they keep it for 2 weeks. Finally get it back and then 3 Days Later another update goes through and crashes my charging port again. I called them and demand an exchange then they keep my phone for well over a month, after saying several times that the ticket should be closed out within 11 business days. Start the ticket over. They sent it back to me today, over a month later, with no SIM card, no charger , and the phone still has the same issue. Will not charge while the phone is off either. I can't afford for Samsung to keep my phone for another month again. Customer service has passed me around and had me in tears literally six times this month just out of sheer frustration and the lack of accountability and answers. Not to mention the lies.”

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Posted 5 years ago

“I built my house 2 years ago and have a samsung refrigerator, dishwasher, oven and microwave. Nothing is working now - nothing - The service guy told us all calls for them are on Samsung appliances. They have many problems even if they are new and not under warranty which is 1 year - DO NOT BUY”

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Posted 5 years ago

“Stop forcing updates I don't want. Stop forcing the updates!”

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Posted 5 years ago

“Samsung has worst product after 3 years there is no parts available after 6 or 7 years later”

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Posted 5 years ago

“I recently got an S20 phone from my carrier Sprint and needed a case to go with it. So I ordered a red leather phone case from Samsung for my S20 and absolutely love it.”

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Posted 5 years ago

“After sending a message that device is ready for collection , customer sevice says why you cane to collect , come back tomorrow. Worst service ever experienced”

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Posted 5 years ago

“Bought my phone (Samsung s10), around 7 months ago and sent the phone to be fixed (charging issues) from 8th of March and got it back on the 23rd of May. All good, I understood since we were in tough times and we were under level 4 so that's ok that I've waited nearly 2 months. But when I received the phone, the mic doesn't work now, so basically I have a phone which I can't talk to anyone and when they removed the front part to fix the charging issue they made 2 holes on my screen. I spent more time, energy and money waiting, commuting to the supplier, installing apps (Microsoft authenticator, Google auth, etc) than I ever did when I got another phone (iPhone 4s, iPhone 6 and iPhone 8). Now I've sent it back to be fixed and they labelled it now as "Urgent" and got told to wait another week (that's 10+ days since it's long weekend now). Asked for a replacement or refund but I had to talk to the supplier, did that but with no luck. I usually never write a review but this experience was really bad. Hopefully, I'll get the phone in a good working condition to sell it. Kind regards, A frustrated New Zealand citizen :)”

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Posted 5 years ago

“Would not recommend Samsung TVs. My TV which had limited screen time use is ready for the bin, 5 years old throw away item. Due to a manufacturing fault, fallen reflectors, apparently a known issue caused at the time of manufacture, they’re glued on haphazardly. There are plenty of other customers with the same issues, Samsung give the standard out of warranty statement. The end result is white circles on screen, no fix, $2000 TV. Also just threw a Samsung microwave in the bin, 3 years old.”

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Posted 5 years ago

“If I could give zero stars I would. I have been getting the run around about my refrigerator also, I have a freezer that will not freeze. I have had this thing for a month the freezer has never worked I was told but its new. I paid full price for a refrigerator that does not work and now I have food that has spoiled. The one and only service repair does not have an appointment until Tuesday and no one is concerned. I will call attorneys they like lawsuits because I shouldn't have to go through all of this to get a replacement”

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Posted 5 years ago

“THE WORST CUSTOMER SERVICE! Bought a refrigerator and has not gone below 42 degrees on full blast since we bought it. 5 phone calls and over 10 hours on hold. Broken promises. Told by Juan C. we would be called back within 15 minutes and he NEVER called back. We're told we had things "lost in the system". Were told we would get a replacement after the second service visit by Jennifer, A samsung representative and they would call us. 3 weeks later, we hadnt heard anything and no one knew what was going on. Then they tell us after a 4 hour phone call we hadn't had the two service visits. I WILL NEVER AGAIN BUY SAMSUNG. #SAMSUNG #REFRIGERATOR”

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Posted 5 years ago

“Samsung got the worst customer's service. I bought S10+ in 9 months I couldn't hear people call me. I call the customer service to get some help. They were rude and not helpful at all. I strongly suggest people not to buy Samsung product especially Samsung S+.”

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Posted 5 years ago

“Ordered the new galaxy smart watch. Very happy with the watch, got a great price as they gave student discount and received it within 2 days.”

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Posted 5 years ago

“i bought two phones in the past, i think samsung is not good as brand especialy for constructing quality, the two phone have network problems (2G 3G problems) so i decided to not bought this phone brand in my entire life”

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Posted 5 years ago

“There really should be a zero star option . Trying to make a purchase through Samsung direct has been an absolutely pathetic experience. I purchased the TV and was told that I would get delivery eight days later. After waiting a week, and taking a day off of work to accept my delivery between 9 AM and 1 PM my TV never showed. I had no emails nor other communication about any delays in the delivery. I went on to live chat and was apologized two, and told that I would be contacted via email. I went back onto live chat the next day and was told I would get an email within 24 to 48 hours About my delivery. I never heard anything. I went back on to live chat again and told them I wanted to cancel my order. I was told that I could not cancel my order because it had already moved on to a fulfillment agent. I could not get any information on the fulfillment agent nor an estimation of when that order might get fulfilled. When I told them that I wanted to cancel the order regardless, I was told that I would have to wait and deal with the fulfillment agent when they contact me. Even though I could not be told when that might be. I’m going to cancel this order through my credit card so my credit card company will no longer except transactions from Samsung.com. I am only sorry that I did not see this review before considering making an order. I can confirm it is an absolute joke”

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Posted 5 years ago

“Purchase my new galaxy s20 through them , found that it was cheaper for me to get one from them, rather than from my mobile service provider . Great service and fast delivery.”

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Posted 5 years ago

Samsung is rated 1.2 based on 4,722 reviews