UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,288 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UK to Italy parcel went nowhere in 3 weeks! Paid for parcel UK to Italy. Ups held the parcel at Heathrow for over 3 weeks, then sent it back to my home address!!. Tried to email them, the log in on the web site doesnt work. I called them, 30 mins taken to do nothing but call me back. Call back never happened. I have had to refund my customer and I have lost £12 to UPS.”

Helpful Report

Posted 4 years ago

“I sent an expensive very rare smartphone to my friend in the UK with the track number: 1Z06W05V0495397302, but surprisingly, the UPS company lost my parcel. Previously, I sent a lot of cheap goods and they were delivered normally, but as soon as I sent an expensive product, it was immediately lost! I am sure that my parcel was stolen by UPC employees. I do not recommend using the UPS company to send valuable goods, as it will be stolen by the company's employees!”

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Posted 4 years ago

“They apparently delivered a package but there was NO knock on the door as I was here all the time and NO card put through to let me know where they had taken it. I eventually tracked it only expecting it to have been delivered to the nearest access point FIVE MINUTES away from me, but they sent it to the furthest, miles away!!”

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Posted 4 years ago

“UPS have had my parcel sat in one of their warehouses for over a month where it has been scanned over 20 times. Their customer service is terrible, the only explanation they could give me is “brexit” which I feel is a lie since I’ve had other UPS parcels arrive since then with virtually no delay. I am not able to get an explanation from anyone about what is keeping this parcel from being delivered. 100% one of the poorest couriers going.”

Helpful Report

Posted 4 years ago

“If I could leave zero stars, I would. Goods shipped from Denmark 4 February - still not delivered, Goods sent express from Denmark on 26 February to replaced non-delivered goods - still not delivered. Full story - 6 packages dispatched from Denmark on 4 February. UPS have had our EORI and VAT numbers since 11 January 2021. These are on the packages as is the commercial invoice. The packages got to Langenhagen in Germany on 5 February then to Herne-Boernig, Germany that same day. Then it all went pear shaped. Claimed bad weather delayed it in Herne-Boernig for a week. Interesting considering DHL managed to deliver goods from Flensburg (Danish/German border), Cologne and Frankfurt that were ordered on 8 February and all were delivered between 11-12 February. 6 packages eventually get to Stanford Le Hope (UPS London Hub) on 15 February and that was it. Random scans daily, blaming Brexit daily and still nothing. 8 Phone calls to UPS customs and imports team. 5 calls disconnected after over 1.5 hours on hold. 1 was picked up and we were transferred to customer services who picked up the call and disconnected it. 1 who put us on hold for 20 minutes then cut us of and 1 to a lovely lady from Guatemala who told me she'd get someone to call back. Marie at UPS Bristol has been calling me every day for nearly 2 weeks telling me there's no news until, joy of joys, 1 package at Bristol. That was delivered looking like it been sat on, jumped on, kicked about, thrown...basically used as a football. Since then... nothing. 5 packages still being scanned daily at Stanford Le Hope and claiming brexit delays. The supplier sent us another package on 18 February as an apology for the issues. That managed to get to Stanford le Hope on 22 February but similarly has also not been delivered. I used the online link to send an email on 22 February which promised a reply within 24 hours. I'm still waiting and it's 3 March. After much complaining, my supplier sent a replacement order of 6 packages, plus our next order of another 5 packages, by UPS express on Friday 26 February. It arrived at Castle Donnington hub over the weekend and should have been delivered on Monday 1 March 2021. I've had 1 package out of 11. As of tomorrow, UPS will have had my packages for a whole month. In the time the goods have sat in their London hub, I could have walked from Wiltshire to London, multiple times and brought the whole lot back ON FOOT. Quick recap 18 packages in the care of UPS and we've had 2 delivered. This is not a service, this is a total and utter disgrace.”

Helpful Report

Posted 4 years ago

“This place just makes you realised how good Hermes,DPD and Parcelforce really are. The manner in which this company treat their customers is pathetic and downright embarrassing with stolen property,lost mail, frozen deliveries and packages no wonder their facing the wrath of the public, they’ve lost any credibility they did have with their so called customer service that supports and helps nobody. Absolute shambles. Honestly.”

Helpful Report

Posted 4 years ago

“Giving them "1" as "0" not possible! Must be worst delivery company - I sent a parcel on 19th January and it sat in the warehouse until 11th February - no communication, no explanation! The parcel has still not been delivered to recipient in Poland - 6 weeks today!!!”

Helpful Report

Posted 4 years ago

“I have been waiting for my shipment since the 8th of February, with no explanation as to why the delay, dreadful customer service and no reply whatsoever to any of my emails. Certainly first and last time that I send anything through this company. A few days later... UPS and its facewashing strategy: they sent me an (obviously automated) email, saying that they would sort it, and still nothing. It has been a month since I sent the boxes and they still haven't arrived. Nobody has contacted me as to why this is happening, I have sent several emails to several directions and no reply. On the phone they say that "someone will contact you in 24h", well... it's the ninth time and still NO CONTACT!!! Unacceptable service.”

Helpful Report

Posted 4 years ago

“Ordered some bike components from France - they made it to Stansted on Feb 16th, but have now been stuck in the warehouse ever since. Can't believe I was charged for 24 hour delivery. It's an absolute disgrace and I'm now held up on finishing a client's build due to this shambles. Will never use UPS again and would like my money back for 'fast' delivery. Emailed, phoned, tweeted but no other info other than telling me my parcel's delayed, which obviously I already knew. Glad to see the company tweet about having a stellar 4th quarter of 2020 in financial terms. I suppose financial prosperity is more easily achieved if you charge customers for a service you then don't provide and don't have any care for the downstream consequences to those customers. Utterly disgraceful business. I've followed what others on here said and have raised the issue with BBC Watchdog, trading standards, and Which magazine. My hope is that enough people report UPS to consumer rights groups then the negative PR will force some of these massive 4th quarter 2020 profits into actually running a courier service rather than stealing people's money, goods, and time”

Helpful Report

Posted 4 years ago

“If I could I would give -100000 stars Worst delivery company ever”

Helpful Report

Posted 4 years ago

“Absolute nightmare, parcel sent out 15th February “UPS” received it 17th February we are now into March ? March for crying out loud, paid 165GBP import tax and nothing, tracking bounces constantly from “Brexit delay” to Held in warehouse to “In Transit” and reads like a short novel. Honestly, if it had been strapped to a snails back it would’ve been here faster. Don’t have the time, patience, or stomach for this anymore. Phoned “Customer Service” don’t know why they call it that to be honest turned out to be another pointless exercise and a total waste of time. Girl hadn’t a clue what was going on she must go home with one massive headache at night dealing with this. Shockingly bad !!! Where is my property UPS ???”

Helpful Report

Posted 4 years ago

“3 attempts at delivery in one day, kept parcel for almost 2 weeks and now they’re returning to sender?! On numerous occasions I’ve tried to call but you cannot speak to anyone. Totally useless service! I’ve recommended the company sending parcel do not use them again. Can’t even answer questions below as there is NO ONE to talk too about arranging a delivery!!!”

Helpful Report

Posted 4 years ago

“First of all they don't turn up. I spend the whole day on to them, and lies all the way 1 it's on it's way (morning) 2 ok, we actually made a mistake it isn't on its way 3 we'll call you to arrange a time 4 no honestly, we just keep waiting 5 we'll definitely call you within an hour 6 oh i am sorry for your inconvenience, you should have been called 7 you will definitely have someone by 7pm 8 i'm sorry for the inconvenience And now nothing. Why not say, look give up, we are useless and won't come? Now multiply those calls by about x2 as I'm put on the clueless people who didn't really know the difference between Ireland and the UK. And kept cutting me off. And then when you call no one seems capable of just pulling up the record of your conversation or what is going on. So it takes age shouting out numbers over a really weak line. I hate UPS”

Helpful Report

Posted 4 years ago

“The worst!!! They say they attempted delivery first, second and third time but it is no true! No note left because nobody came. You call but nothing can be done except redirecting your delivery to some UPS pick-up point. Horrible. Avoid there are no customer orientated, disrespectful service. They think you are an idiot.”

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Posted 4 years ago

“I thought it would be only fair to raise my voice on here. The UPS has no right to treat customers like gullible. It’s extremely important for the Trading Standard to look into the UPS very carefully and investigate every single claim/ complaint against this incompetent company. As you check the reviews about the UPS, it’s not some kind of fun or game, but they are all humans who have been let down really badly by the lies, deceit and dishonesty. I have never used this website to review any company like the UPS. The regulator can look into the UPS urgently. Their system was telling me the parcel which is only a replacement AirPods will arrive on Friday by 12pm, but waited all day. The customer service did not tell the truth as she told me wait in the next few hours, it will arrive. But waited all day then in the evening I have lodged a formal complaint against the UPS, in 26 days it will go to escalation process then I hope the regulator will check this delivery company. They have no regards for anyone who being let down by their extremely poor service.”

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Posted 4 years ago

“UPS are the worst courier I have witnessed in my life. They have lost my monitor twice sent by dell. Looks like someone is keeping the stack for themselves. Absolute joke and shambles of a company. I have repeatedly asked Dell not to use this company period. Hope they listen to me this time.”

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Posted 4 years ago

“Absolute shitshow of a company. Customer services legendarily bad. F do o not use them, or customers, you’ll lose them.”

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Posted 4 years ago

“14 DAYS that the parcel has arrived but not delivering to me!!!!! I am literally sick of false information and lies in their useless customer service. DO NOT DAMAGE YOUR MENTAL HEALTH by using UPS!”

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Posted 4 years ago

“I wouldn't even give a 1 star. I have only had one experience with them and it was nothing short of a nightmare. I ordered a pare of limited edition Nike shoes (Germany to UK) which were stolen. Customer services told me my parcel was scanned onto the drivers van the same morning it was due for delivery and were definitely not at the depot. The driver updated some BS excuse on the tracking as to why it was not delivered. After over a week of false attempts to redeliver and over a week waiting for the outcome of investigation, my parcel was declared lost. The company I ordered from refunded me for the shoes but I still lost out on shipping fees. Would never recommend UPS or even chance ordering from any company that use them, again.”

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Posted 4 years ago

“not even going to waste anymore time ranting about this company but all i can say is PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY !!!!!!”

Helpful Report

Posted 4 years ago

UPS is rated 1.2 based on 2,288 reviews